Community

Community Guidelines

These Guidelines set out how everyone is expected to behave on Yuzee — students, jobseekers, institutions, employers and partners. They exist to keep the platform safe, fair, honest and useful for everyone navigating study, skills, work and opportunity.

Applies to all Yuzee usersRead together with our TermsAustralia · Malaysia · Global

The short version

Be honest, be respectful, and keep people safe. Don't mislead, harass, discriminate, scam or misuse the platform. Protect others' privacy, and look out for young and vulnerable users.

These Guidelines work alongside the Yuzee Terms & Conditions and Privacy Policy. Breaking them can lead to content removal, restrictions, suspension or account closure.

Purpose of the Community Guidelines

1.1 Why these Community Guidelines exist

Yuzee exists to help people explore, compare and progress study, work, training, career, institution, company and pathway opportunities in a safer, clearer and more trusted way. Yuzee is operated by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198), based in 4006 QLD. For inquiries, please contact info@yuzee.com.

These Community Guidelines explain the behaviour we expect from everyone who uses Yuzee.

They are designed to help keep Yuzee safe, respectful, honest, lawful and useful for:

astudents;
bschool students;
cparents and guardians;
djob seekers;
eworkers;
fcareer changers;
gpeople returning to study;
hpeople exploring courses, jobs, skills or pathways;
iinstitutions;
jRTOs;
kTAFEs;
luniversities;
mprivate colleges;
nschools;
oemployers;
pcompanies;
qplacement hosts;
rpartners;
scounsellors;
tadvisors;
ustaff users; and
vadministrators.

Yuzee may connect users with institutions, companies, employers and partners through chat, messages, profiles, recommendations, Request Multiple Offers, direct offers, offer support, application support, dashboards and other platform features.

Because these interactions may affect important education, employment, career, financial and personal decisions, everyone using Yuzee must act with care, honesty and respect.

1.2 What these Guidelines are meant to achieve

These Guidelines are intended to:

aprotect users from unsafe, misleading, abusive, exploitative or unlawful behaviour;
bhelp users understand how to communicate safely with institutions, companies, employers and partners;
chelp institutions and companies understand what is allowed when chatting with users or making offers;
dreduce fake, misleading, expired, unauthorised or illegal offers;
ereduce spam, pressure selling, harassment and off-platform manipulation;
fprotect personal information and sensitive information shared through Yuzee;
gsupport fair and respectful treatment of all users;
hprotect young people and vulnerable users;
ihelp Yuzee review, moderate and act on unsafe or suspicious behaviour;
jexplain how users can report problems;
kexplain how Yuzee may respond to breaches; and
lhelp maintain trust in the Yuzee community.

1.3 Who must follow these Guidelines

These Guidelines apply to everyone who accesses or uses Yuzee.

This includes:

aindividual users;
bstudents;
cschool students;
djob seekers;
eworkers;
fcareer changers;
gparents and guardians;
hinstitution staff;
icompany staff;
jemployer representatives;
kpartner representatives;
lcounsellors;
madvisors;
nadmissions staff;
orecruiters;
pbilling administrators;
qorganisation owners;
rsupport users;
sYuzee team members where relevant;
tcontractors; and
uanyone else using Yuzee or interacting through Yuzee.

If you use Yuzee on behalf of an institution, company, employer, partner or other organisation, you are responsible for following these Guidelines and helping make sure your organisation’s users follow them too.

1.4 Where these Guidelines apply

These Guidelines apply across Yuzee, including:

athe Yuzee website;
bthe Yuzee app;
cuser profiles;
dinstitution profiles;
ecompany and employer profiles;
fpartner profiles;
gcourse listings;
hjob listings;
ipathway information;
jchat and messaging;
kin-app communications;
lemail or SMS communications sent through or because of Yuzee;
mRequest Multiple Offers;
noffer requests;
odirect offers;
pinstitution dashboards;
qcompany dashboards;
remployer dashboards;
spartner dashboards;
tCRM and applicant tools;
uuploaded documents;
vAI chat or AI-supported outputs;
wuser support;
xreports and complaints; and
yany other Yuzee-powered feature, workflow, communication or interaction.

These Guidelines may also apply to off-platform behaviour where that behaviour is connected to Yuzee, affects Yuzee users, misuses information obtained through Yuzee, attempts to bypass Yuzee safety rules, or harms trust in the Yuzee community.

1.5 Relationship with Yuzee’s Terms and policies

These Guidelines work together with Yuzee’s other rules, policies and agreements.

These Guidelines are issued by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, please contact info@yuzee.com.

This may include:

aYuzee’s Terms and Conditions;
bYuzee’s Privacy Policy;
cYuzee’s Collection Notices;
dYuzee’s Acceptable Use rules;
epayment and subscription terms;
finstitution, company, employer or partner agreements;
gapp store terms;
hpayment provider terms;
iproduct-specific rules;
jRMO rules;
koffer rules;
ldata handling rules; and
many other rules or notices shown inside Yuzee.

If there is a conflict between these Guidelines and Yuzee’s Terms and Conditions, the Terms and Conditions apply to the extent of the conflict, unless Yuzee states otherwise in writing.

If an organisation has a separate written agreement with Yuzee, that agreement may also apply.

1.6 Yuzee’s community standard

Yuzee’s community standard is simple:

Use Yuzee honestly, safely, respectfully and lawfully.

This means:

abe truthful;
bbe respectful;
cdo not mislead users;
ddo not make fake offers;
edo not pressure people;
fdo not harass people;
gdo not discriminate;
hdo not misuse personal information;
ido not use Yuzee for scams, fraud or illegal activity;
jdo not create fake profiles, fake documents or fake opportunities;
kdo not use chat or offers to manipulate users;
ldo not try to bypass Yuzee’s safety, verification, payment or moderation rules; and
mreport unsafe, suspicious, misleading or harmful behaviour.

1.7 Yuzee’s role in community safety

Yuzee aims to design and operate the Platform in a way that supports safety, trust, privacy and fairness.

Yuzee may use tools, processes, staff review, automated checks, AI-supported checks, user reports, verification processes and moderation processes to help protect the community.

Yuzee may review:

aaccounts;
bprofiles;
corganisations;
dstaff access;
emessages;
foffers;
gRMO requests;
hdocuments;
ireports;
jcomplaints;
kpayment or billing activity;
lsuspicious behaviour;
msafety concerns; and
nother activity connected with Yuzee.

Yuzee may take action before or after content, messages or offers are shown to users.

1.8 Yuzee is not responsible for every third-party action

Yuzee may try to verify institutions, companies, employers, partners, profiles and offers before or after they appear on the Platform.

However, Yuzee cannot guarantee that every third-party organisation, message, claim, offer, course, job, opportunity, fee, condition, response or action is accurate, current, lawful, safe, suitable or available at all times.

Institutions, companies, employers and partners remain responsible for their own:

aprofiles;
bstaff;
cmessages;
doffers;
ecourse information;
fjob information;
gopportunity information;
hfees;
iconditions;
jdecisions;
kcompliance;
lcommunications;
mservices; and
nconduct.

Users should check important information directly with the relevant institution, company, employer, partner, regulator or official source before accepting an offer, paying money, sharing sensitive documents, enrolling, applying, attending an interview, starting work or making an important decision. This limitation of liability is provided by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, email info@yuzee.com.

1.9 Yuzee may act to protect the community

Yuzee may take action if we believe someone has breached these Guidelines, created risk, misled users, misused data, made unsafe offers, behaved unlawfully, or harmed trust in the Platform.

Actions may include:

awarning a user or organisation;
basking for more information;
crequesting evidence;
ddelaying a message or offer;
eediting or clarifying content where appropriate;
fremoving content;
gremoving an offer;
hblocking a message;
idisabling chat;
jrestricting RMO access;
krestricting dashboard access;
lsuspending an account;
msuspending an organisation;
nterminating access;
opreserving records;
pnotifying affected users;
qreporting serious matters to regulators, payment providers, app stores or law enforcement where appropriate; and

taking other steps reasonably necessary to protect users, organisations, Yuzee or the Platform. This authority to act is exercised by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, email info@yuzee.com.

1.10 Everyone shares responsibility

Yuzee has responsibilities as the platform operator, but safety also depends on the behaviour of users and organisations.

Users are responsible for:

aproviding accurate information;
busing chat respectfully;
cchecking offer details carefully;
dprotecting their personal information;
ereporting suspicious or unsafe behaviour;
fnot submitting fake documents or misleading claims; and
gmaking their own informed decisions.

Institutions, companies, employers and partners are responsible for:

ausing Yuzee honestly;
bkeeping organisation details accurate;
cmaking only genuine and authorised offers;
dstating offer conditions clearly;
eprotecting user information;
fcommunicating respectfully;
gfollowing applicable laws;
hcooperating with Yuzee reviews; and
iremoving or correcting inaccurate information promptly.

1.11 These Guidelines are not legal advice

These Guidelines explain Yuzee’s community expectations and platform rules.

They are not legal advice, education advice, employment advice, migration advice, financial advice, medical advice or professional advice.

Users and organisations should get their own advice where needed.

This disclaimer is provided by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, please contact info@yuzee.com.

1.12 Yuzee may update these Guidelines

Yuzee may update these Guidelines as the Platform, community, safety risks, laws, products, chat features, RMO workflows, offer tools, AI features, verification systems and organisation services evolve. These Guidelines are updated by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, please contact info@yuzee.com.

Yuzee may notify users of important changes through the website, app, email, dashboard, support channels or another reasonable method.

Continued use of Yuzee after updated Guidelines take effect means you agree to follow the updated Guidelines.

AI Features, Prompts and Usage Limits

2.1 Yuzee may use AI

Yuzee may use artificial intelligence, automation, prompts, AI workflows, AI agents, machine learning tools, recommendation systems, classification tools, ranking systems, moderation tools, summarisation tools and other AI-supported technologies to provide and improve the Platform.

AI may be used to support:

acourse matching;
bjob matching;
cskills matching;
dpathway recommendations;
eprofile analysis;
fsuitability scoring;
gRMO preparation;
hoffer support;
idocument summaries;
jchat support;
kuser guidance;
linstitution and company matching;
mmessage drafting;
nmoderation;
ofraud detection;
psafety checks;
qreport generation;
rsearch and filtering;
ssupport workflows;
tproduct analytics;
uplatform improvement; and
vother Yuzee features.

2.2 AI is decision-support only

AI Features are provided to support education, career, job, pathway, RMO, offer and platform decisions.

AI Features do not replace your own judgment, independent verification, professional advice, institution decisions, company decisions, employer decisions, regulator decisions or legal obligations.

Yuzee does not guarantee that AI outputs will be accurate, complete, current, unbiased, suitable, accepted by a third party, or appropriate for every user or organisation.

Users, institutions and companies must review AI outputs carefully before relying on them, sending them, publishing them, submitting them or using them to make decisions. This disclaimer is provided by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, email info@yuzee.com.

2.3 AI prompts and workflows

Yuzee may use prompts, prompt templates, system instructions, AI configurations, internal rules, ranking logic, scoring logic, moderation logic, matching logic and workflow instructions to operate AI Features.

These prompts and workflows may help Yuzee:

aunderstand user goals;
bidentify suitable pathways;
ccompare courses, jobs, skills and offers;
dsummarise information;
eprepare RMO requests;
fsupport counsellor review;
gdetect unsafe or misleading content;
hreview messages;
ireview offers;
jsupport institution and company workflows;
kimprove safety;
lreduce misuse; and
mimprove the quality of user experience.

Yuzee may update prompts, workflows, system instructions, AI providers, AI models, moderation rules and AI settings at any time.

2.4 Yuzee owns its prompts and AI workflows

Yuzee owns or controls its prompts, prompt templates, system instructions, AI configurations, workflows, ranking logic, suitability logic, matching logic, moderation logic, data structures, scoring systems, reports, AI product design and related intellectual property.

Users and organisations do not receive ownership rights in Yuzee’s prompts, AI workflows, AI systems, matching logic or internal AI methods.

Yuzee is not required to disclose confidential prompts, system instructions, safety logic, ranking logic, matching logic, model configurations or internal AI workflows, except where required by law or expressly agreed by Yuzee in writing.

2.5 No prompt injection or AI manipulation

Users and organisations must not attempt to manipulate, bypass, override, disable, extract or interfere with Yuzee’s AI systems, prompts, rules, safeguards or usage limits.

Prohibited conduct includes:

aprompt injection;
bjailbreak attempts;
cattempts to reveal hidden prompts or system instructions;
dattempts to bypass moderation;
eattempts to bypass safety filters;
fattempts to force AI to generate prohibited content;
gattempts to manipulate suitability scores;
hattempts to manipulate course, job, offer or institution rankings;
iattempts to generate fake documents;
jattempts to generate fake offers;
kattempts to generate misleading messages;
lattempts to impersonate another person or organisation;
mattempts to automate excessive requests;
nattempts to scrape AI outputs;
oattempts to reverse engineer AI workflows; and
pany other misuse of AI Features.

Yuzee may restrict, suspend or terminate access if we reasonably believe AI Features are being misused.

2.6 Free AI usage limits

Yuzee may provide some AI Features to free users.

Free AI access may be limited.

Limits may apply to:

anumber of AI messages;
bnumber of AI conversations;
cnumber of AI-generated recommendations;
dnumber of course matches;
enumber of job matches;
fnumber of document summaries;
gnumber of RMO preparation steps;
hnumber of offer support actions;
inumber of uploaded documents processed;
jresponse length;
kAI model type;
lspeed or priority;
mavailability of human review;
nadvanced personalisation;
ohistorical context;
pexport options;
qsupport level;
raccess period; and
sany other AI usage limit set by Yuzee.

Yuzee may change free AI limits at any time for product, cost, safety, abuse prevention, technical, operational or business reasons.

Free users should not assume that free AI access will always be available, unlimited or unchanged.

2.7 Paid AI usage and paid plans

Paid users may receive access to additional AI Features, higher usage limits, deeper personalisation, priority processing, advanced matching, RMO support, counsellor review, extended support windows or other paid benefits depending on the product or plan purchased.

Paid AI access may still be subject to limits.

Limits may apply to:

afair use;
bmonthly usage;
cdaily usage;
dsession usage;
emodel availability;
fdocument processing;
gRMO support;
hcounsellor review;
ioffer support;
jspeed or priority;
ksafety checks;
ltechnical capacity;
mpayment status;
nsubscription status;
oentitlement status;
paccount type;
qorganisation plan;
rapp store rules;
sthird-party provider limits; and
tother limits shown in the Platform or product terms.

Paid access does not mean unlimited access unless Yuzee expressly states this in writing.

Paid access does not guarantee offers, enrolment, interviews, jobs, employment, admission, visa outcomes, funding, scholarships, institution responses, company responses or any other outcome.

2.8 Fair use of AI Features

All users must use AI Features fairly and reasonably.

Yuzee may apply fair use rules to protect platform performance, manage costs, prevent abuse, maintain safety, reduce spam and ensure availability for other users.

Yuzee may consider use unfair or excessive if it involves:

aautomated high-volume requests;
bscraping;
crepeated generation of substantially similar outputs;
dattempts to bypass limits;
eaccount sharing to avoid limits;
fcreating multiple accounts to obtain more free AI access;
gusing AI for spam or bulk outreach;
husing AI to create fake applications;
iusing AI to create misleading offers;
jusing AI to generate unlawful or harmful content;
kusing AI for commercial purposes outside the authorised plan;
loverloading the Platform; or
muse that is inconsistent with the intended purpose of Yuzee.

If Yuzee identifies unfair or excessive use, Yuzee may limit, throttle, pause, suspend or terminate AI access.

2.9 AI availability may change

AI Features may not always be available.

AI access may be affected by:

atechnical issues;
bplatform maintenance;
cmodel changes;
dthird-party AI provider limits;
erate limits;
fsafety restrictions;
gpayment status;
hsubscription status;
iaccount status;
jdata quality;
kdocument quality;
lsystem capacity;
mlegal requirements;
nproduct changes;
oabuse prevention; and
poperational needs.

Yuzee may add, remove, modify, restrict, replace or discontinue AI Features at any time.

2.10 AI safety and moderation

Yuzee may use AI and human review to detect, prevent, reduce or respond to unsafe, misleading, unlawful or harmful activity.

This may include reviewing or flagging:

aabusive messages;
bharassment;
cdiscrimination;
dhate speech;
esexual content;
fchild safety risks;
gself-harm risks;
hthreats;
iscams;
jfake offers;
kfake documents;
lmisleading claims;
msuspicious payment requests;
nspam;
ounauthorised marketing;
pprivacy misuse;
qattempts to move users off-platform in unsafe ways;
rprompt injection;
sjailbreak attempts; and
tother platform misuse.

Yuzee may act on AI-generated safety signals, human review, user reports, organisation reports, third-party reports or other information available to Yuzee.

2.11 AI outputs may be reviewed

Yuzee may review AI inputs, AI outputs, AI chats, AI usage patterns, prompts, summaries, generated messages, RMO drafts, offer-related outputs and system logs where reasonably necessary for:

asafety;
bmoderation;
cquality assurance;
dsupport;
edispute resolution;
ffraud prevention;
gprivacy protection;
hsecurity;
iproduct improvement;
jdebugging;
klegal compliance;
lbilling;
mentitlement management;
nplatform integrity; and
oenforcement of these Guidelines.

Yuzee will handle personal information in accordance with the Privacy Policy, Collection Notices and applicable law.

2.12 Personal information and AI

Yuzee may process information you provide through AI Features to deliver, personalise, support, monitor and improve the Platform.

This may include profile information, goals, study preferences, work preferences, course interests, job interests, skills, chat inputs, uploaded documents, RMO information, offer information and other information you choose to provide.

Users should not enter unnecessary sensitive information into AI Features.

Sensitive information may include health information, disability information, visa details, passport details, financial hardship information, counselling notes, exact address, identity documents, transcripts or other sensitive documents.

Where sensitive information is needed for a specific Yuzee workflow, Yuzee may provide additional notices, controls or consent steps.

2.13 AI and organisations

Institutions, companies, employers and partners may use AI-supported features only for authorised Yuzee purposes.

Organisations must not use AI Features to:

acreate misleading offers;
bcreate fake offers;
ccreate fake user communications;
dpressure users;
eunlawfully discriminate;
fmake automated decisions without proper review;
ggenerate spam;
hgenerate unauthorised marketing;
imisuse personal information;
jscrape or export user data;
kbypass Yuzee billing or credit rules;
lmanipulate RMO outcomes;
mimpersonate Yuzee;
nimpersonate users; or
obreach applicable law.

Organisations remain responsible for reviewing AI-generated content before sending it to users or publishing it through Yuzee.

2.14 AI-generated messages and offers

If Yuzee provides AI tools to draft messages, summaries, offer explanations, RMO responses, course explanations, job explanations or other communications, the person or organisation sending the communication remains responsible for it.

Institutions and companies must ensure AI-generated messages and offers are:

aaccurate;
blawful;
cauthorised;
dcurrent;
enot misleading;
fnot discriminatory;
gnot exploitative;
hnot spam;
inot coercive;
jnot fake;
knot exaggerated;
lclear about conditions; and
mconsistent with these Guidelines.

Yuzee may block, delay, remove or review AI-generated communications where we reasonably consider it necessary.

2.15 AI is not a regulated professional service

Unless Yuzee expressly states otherwise in writing, AI Features do not provide legal advice, migration advice, financial advice, medical advice, mental health advice, regulated education advice, employment law advice or other regulated professional advice.

Users and organisations should seek independent professional advice where needed.

This service is provided by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, please contact info@yuzee.com.

2.16 Human review

Some AI-supported features may involve human review, such as counsellor review, support review, safety review, offer review, RMO review or moderation review.

Human review may depend on:

aaccount type;
bpaid plan;
cuser eligibility;
dproduct purchased;
esupport availability;
frisk level;
gsafety concern;
hcomplaint type;
iorganisation plan;
jRMO status; and
koperational capacity.

Not every AI output will be reviewed by a human.

2.17 Challenging or reporting AI outputs

Users and organisations may report AI outputs that appear inaccurate, unsafe, misleading, discriminatory, harmful, inappropriate, outdated or otherwise problematic.

Yuzee may review the report and may take action such as:

acorrecting information;
bupdating a workflow;
cimproving prompts;
dimproving AI safeguards;
eescalating to human review;
fremoving content;
grestricting a feature;
hupdating a recommendation;
iwarning a user or organisation;
jpreserving records; or
ktaking no action where Yuzee reasonably considers no action is required.

Yuzee does not guarantee that every AI output will be changed or removed.

2.18 AI cost, capacity and commercial protection

AI Features may involve significant technology costs, third-party provider costs, infrastructure costs, model costs, data processing costs, storage costs, security costs, support costs and human review costs.

Yuzee may manage AI access to protect the Platform and ensure sustainable service delivery.

Yuzee may introduce, change or remove:

afree limits;
bpaid limits;
cusage caps;
dfair use thresholds;
emodel access levels;
fpriority queues;
gdocument limits;
hRMO limits;
isupport limits;
jorganisation usage limits;
kbilling rules;
loverage rules;
mcredit rules;
nsubscription plans;
oAI add-ons; and
pother commercial controls.

Yuzee is not required to continue providing AI Features at a loss, without limits, or in a way that harms the Platform or other users.

2.19 Misuse may affect access

If a user or organisation misuses AI Features, Yuzee may:

awarn the user or organisation;
blimit AI access;
creduce usage limits;
dthrottle usage;
edisable AI features;
fremove generated content;
gblock generated messages;
hpause RMO access;
iblock offer tools;
jsuspend the account;
ksuspend the organisation;
lterminate access;
mpreserve records;
nrefuse refunds where lawful and appropriate;
oreport serious conduct; and

take any other action permitted by Yuzee’s Terms and applicable law. This enforcement authority is exercised by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, email info@yuzee.com.

2.20 Changes to this AI section

Yuzee may update this AI section as AI technology, laws, safety risks, product features, pricing, third-party providers, platform costs, user needs and business models change. This AI section is managed by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, please contact info@yuzee.com.

Yuzee may provide notice of important changes where required by law or where Yuzee considers it appropriate.

Continued use of AI Features after changes take effect means you agree to follow the updated AI rules.

Data Sources, Matching, Research and R&D

3.1 Yuzee uses many data sources

Yuzee may use a wide range of data sources to support matching, recommendations, AI Features, research, pathway analysis, course analysis, job analysis, skills analysis, labour-market insights, RMO workflows, offer support and platform improvement.

These sources may include:

aAustralian Bureau of Statistics data;
bAustralian Government data;
cstate and territory government data;
dlocal government data;
epublic education datasets;
fpublic employment datasets;
gpublic labour-market datasets;
hpublic skills datasets;
ipublic industry datasets;
jpublic population and demographic datasets;
kpublic economic datasets;
lpublic regional and location datasets;
mpublic course and provider data;
npublic job and occupation data;
oinstitution-provided data;
pcompany-provided data;
qemployer-provided data;
rpartner-provided data;
sregulator data;
taccreditation data;
ulicensing data;
vmigration, visa, work-rights or government policy information where relevant;
winternational datasets;
xopen datasets;
ylicensed datasets;
zthird-party commercial datasets;
aapublicly available website information;
abuser-provided information;
acYuzee platform usage data;
adYuzee support data;
aeYuzee research data;
afYuzee’s own analysis, models, scoring, interpretation and R&D; and
agother information Yuzee reasonably considers relevant.

3.2 External data is an input, not a guarantee

External data is used as an input into Yuzee’s systems.

Yuzee does not guarantee that any external data source is:

aaccurate;
bcomplete;
ccurrent;
davailable;
esuitable for a particular user;
fsuitable for a particular organisation;
gerror-free;
hunbiased;
iconsistent with another source;
jupdated in real time;
kavailable in every location;
lsuitable for every course, job, pathway, offer or decision;
mfree from interpretation issues;
nfree from third-party restrictions; or
oappropriate for use without independent verification.

Yuzee may combine, compare, clean, transform, interpret, enrich, weight, filter, rank or analyse external data, but this does not mean Yuzee guarantees the external data.

3.3 Yuzee’s matching is Yuzee’s own analysis

Yuzee’s matching, suitability scores, rankings, explanations, recommendations, pathway suggestions, RMO preparation, offer support, job analysis, skills analysis and course analysis are generated by Yuzee.

They may be based on a combination of:

auser information;
borganisation information;
cpublic data;
dlicensed data;
ethird-party data;
fAI outputs;
gmatching logic;
hprompts;
iscoring systems;
jresearch;
khuman review;
lcounsellor review;
mYuzee R&D;
nproduct rules;
osafety rules;
pbusiness rules;
quser preferences;
ravailability signals; and
sother relevant factors.

Yuzee’s outputs are not official decisions by the Australian Bureau of Statistics, any government agency, any regulator, any institution, any company, any employer or any third-party data provider unless that third party expressly states otherwise in writing.

3.4 No endorsement by data providers

Yuzee’s use of data from the Australian Bureau of Statistics, government bodies, public sources, institutions, companies, employers, partners, regulators, international sources or third-party providers does not mean those organisations endorse, sponsor, approve, verify or recommend Yuzee.

Yuzee must not represent that a data provider endorses Yuzee unless that provider has expressly authorised Yuzee to make that statement.

Users and organisations must not claim that Yuzee’s use of a data source means the data provider endorses a user, organisation, course, job, offer, institution, company or pathway.

3.5 ABS and government data

Yuzee may use Australian Bureau of Statistics data and other government data to support analysis, matching, location insights, demographics, labour-market interpretation, economic context, regional comparison, population context, skills research, job analysis, education analysis and platform R&D.

Where Yuzee uses ABS or government material, Yuzee may need to comply with applicable licence terms, attribution requirements, copyright requirements, source restrictions and usage rules.

Yuzee may update, replace, remove, reinterpret or stop using ABS or government data where Yuzee reasonably considers it necessary because of:

alicensing requirements;
bsource changes;
cdata quality issues;
dsource corrections;
eupdated methodology;
fdiscontinued datasets;
gchanged government policy;
hchanged data structure;
ilegal requirements;
joperational requirements;
ktechnical requirements;
lproduct quality; or
mplatform integrity.

3.6 World and international data

Yuzee may use international, global or overseas datasets to support broader pathway analysis, labour-market comparison, skills mapping, education trends, industry trends, migration context, employer trends, salary context, future workforce trends and R&D.

International data may be affected by:

adifferent laws;
bdifferent definitions;
cdifferent education systems;
ddifferent job classification systems;
edifferent labour-market conditions;
fdifferent reporting methods;
gdifferent update cycles;
hdifferent quality standards;
itranslation issues;
jregional interpretation issues;
kpolitical or economic change;
lsource availability; and
mlicensing restrictions.

Yuzee does not guarantee that international data will be suitable for every Australian user, institution, company, employer, course, job or pathway.

3.7 Yuzee research and R&D

Yuzee may conduct its own research and development to improve the Platform.

Yuzee R&D may include:

atesting new matching logic;
btesting new AI prompts;
ctesting new suitability scoring;
dtesting new ranking models;
ereviewing course and job relationships;
fmapping skills to roles;
gmapping courses to job outcomes;
hcomparing institutions and companies;
ianalysing regional opportunities;
janalysing user behaviour;
kanalysing offer outcomes;
lanalysing RMO performance;
mreviewing institution and company responses;
nimproving data quality;
odeveloping new datasets;
pcreating derived datasets;
qcreating aggregated insights;
rtesting new product features;
stesting new AI workflows; and
timproving safety, moderation and fraud detection.

Yuzee owns its R&D, derived analysis, matching logic, research methods, datasets, scoring methods, prompts, insights, models and improvements, except where third-party rights apply. These R&D assets and insights are owned by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, email info@yuzee.com.

3.8 Derived data and Yuzee insights

Yuzee may create derived data, aggregated insights, de-identified insights, scoring systems, rankings, classifications, benchmarks, pathway maps, course maps, skills maps, job maps, institution insights, company insights and other platform intelligence.

These outputs may be based on multiple data sources and Yuzee’s own analysis.

Derived data and Yuzee insights are not the same as raw data from the original source.

Yuzee may use derived data and insights to:

aimprove matching;
bimprove AI Features;
cimprove RMO support;
dimprove offer support;
eimprove institution and company dashboards;
fimprove user experience;
gimprove safety;
himprove reporting;
iimprove subscriptions;
jimprove product design;
kimprove commercial planning;
limprove research;
mimprove platform quality; and
ndevelop new products and services.

3.9 Data may change over time

Data used by Yuzee may change over time.

This may happen because:

asource data is updated;
bsource data is corrected;
csource data is removed;
dsource methodology changes;
egovernment policy changes;
flabour-market conditions change;
gcourse availability changes;
hjob availability changes;
iinstitution information changes;
jcompany information changes;
kuser preferences change;
lAI models change;
mYuzee improves its matching logic;
nYuzee improves its research methods;
oYuzee identifies a data quality issue; or
pYuzee changes product features.

As a result, matches, recommendations, suitability scores, rankings, explanations, reports and insights may change over time.

3.10 Data quality controls

Yuzee may use reasonable data quality controls where appropriate.

These may include:

asource review;
blicence review;
cattribution review;
dduplicate checks;
eformatting checks;
fdata cleaning;
gsource comparison;
hhuman review;
iAI-supported review;
juser feedback;
korganisation feedback;
lerror reporting;
mcorrection processes;
ndata refreshes;
omonitoring;
paudit logs; and
qremoval or restriction of unreliable data.

However, data quality controls do not guarantee that all data errors will be found or fixed.

3.11 User and organisation responsibility to verify

Users and organisations must verify important information before relying on it.

This includes verifying information about:

acourses;
bproviders;
caccreditation;
dentry requirements;
efees;
ffunding;
gscholarships;
hjob availability;
isalary;
jwork rights;
kvisa requirements;
llicensing;
mregistrations;
nplacements;
ointernships;
pemployer details;
qcompany details;
roffer conditions;
sdeadlines;
tlocations;
uonline or campus delivery;
veligibility; and
wany other information that may affect an important decision.

Users should verify important information directly with the relevant institution, company, employer, regulator, government body, official source or qualified professional.

3.12 No reliance on a single data source

Yuzee may use multiple sources and may apply Yuzee’s own interpretation.

A recommendation or match may not be based on one source only.

Yuzee may choose how to weigh, interpret, prioritise or exclude data sources in its matching and recommendation systems.

Yuzee is not required to use every available data source.

Yuzee is not required to explain every weighting, ranking, formula, prompt, methodology or data transformation used in its systems.

3.13 Data source conflicts

Different data sources may conflict with each other.

If sources conflict, Yuzee may choose which source to use, whether to combine sources, whether to display a warning, whether to reduce confidence in a result, whether to ask for verification, or whether to exclude the data from matching.

Yuzee is not responsible for conflicts between external data sources, except to the extent required by law.

3.14 Corrections and feedback

Users, institutions, companies, employers, partners and third parties may report suspected data errors to Yuzee.

Yuzee may review reported errors and may take action such as:

acorrecting data;
bupdating data;
cremoving data;
drestricting data;
ere-running matching;
fupdating prompts;
gupdating rankings;
hupdating explanations;
icontacting a data source;
jcontacting an institution or company;
kasking for evidence;
lpreserving records; or
mtaking no action where Yuzee reasonably considers no action is needed.

Yuzee does not guarantee that every reported issue will result in a change.

3.15 Licence and attribution compliance

Yuzee may use public, open, licensed or third-party data subject to applicable licence terms.

Yuzee may provide attribution where required or appropriate.

Yuzee may remove, replace or restrict data if Yuzee reasonably believes continued use may breach a licence, attribution requirement, copyright requirement, contract, data-provider rule or legal obligation.

Users and organisations must not remove Yuzee’s source notes, attribution, disclaimers, licence references or data warnings where they are shown.

3.16 Restrictions on copying Yuzee data outputs

Users and organisations must not scrape, copy, export, resell, publish, redistribute or commercially exploit Yuzee’s datasets, derived data, matching outputs, scoring systems, prompts, reports, insights, rankings, dashboards or analysis except as expressly permitted by Yuzee.

This includes attempts to use Yuzee to build or train a competing:

acourse database;
bjob database;
cskills database;
dmatching system;
eAI model;
frecommendation system;
gRMO platform;
hoffer platform;
iinstitution marketplace;
jemployer marketplace;
kanalytics platform; or
lcommercial dataset.

3.17 No guarantee of outcome from data matching

Yuzee’s data matching may help identify possible pathways, courses, jobs, skills, institutions, companies, offers or opportunities.

However, Yuzee does not guarantee:

aadmission;
benrolment;
cemployment;
dinterview;
eoffer;
fplacement;
gscholarship;
hfunding;
ivisa outcome;
jwork-rights outcome;
ksalary outcome;
lcareer outcome;
mbusiness outcome;
ncourse suitability;
ojob suitability;
pinstitutional response;
qcompany response; or
rany other outcome.

Data matching is guidance only and should be checked before important decisions are made.

3.18 Data source availability

Yuzee may depend on external sources, APIs, websites, datasets, licences, provider systems or third-party services.

These sources may become unavailable, restricted, changed, discontinued, delayed, corrupted or inaccessible.

Yuzee may continue operating with limited, cached, alternative, corrected, substituted or Yuzee-generated data where appropriate.

Yuzee is not responsible for third-party data source outages, restrictions, changes, delays, removals or errors, except to the extent required by law.

3.19 Data does not control Yuzee

No external data source controls Yuzee’s final matching, ranking, recommendations, product design, R&D, platform rules, safety decisions, moderation decisions, pricing, subscriptions, offers, user experience or commercial decisions.

Yuzee may consider external data, but Yuzee may also apply its own:

aresearch;
bjudgement;
cproduct rules;
dsafety rules;
elegal requirements;
fquality controls;
guser preferences;
horganisation information;
ihuman review;
jAI workflows;
kcommercial models;
lplatform policies;
msupport processes; and
noperational decisions.

3.20 Legal protection

To the maximum extent permitted by law, Yuzee is not responsible for loss, damage, misunderstanding, delay, missed opportunity, incorrect decision, unsuitable pathway, unsuitable course, unsuitable job, unsuitable offer or other issue caused by:

ainaccurate external data;
bincomplete external data;
coutdated external data;
dunavailable external data;
echanged external data;
fconflicting data sources;
gthird-party data errors;
hgovernment data changes;
iinternational data differences;
juser misunderstanding of data;
korganisation misuse of data;
lreliance on unverified data;
mthird-party methodology changes;
nsource licensing changes;
osource withdrawal; or
pcircumstances outside Yuzee’s reasonable control.

Nothing in this section excludes, restricts or modifies any right, remedy, guarantee or protection that cannot lawfully be excluded, restricted or modified. This legal protection is provided by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, email info@yuzee.com.

Data Sources, Matching, Research and R&D

3.1 Yuzee uses many data sources

These sources may include:

aAustralian Bureau of Statistics data;
bAustralian Government data;
cstate and territory government data;
dlocal government data;
epublic education datasets;
fpublic employment datasets;
gpublic labour-market datasets;
hpublic skills datasets;
ipublic industry datasets;
jpublic population and demographic datasets;
kpublic economic datasets;
lpublic regional and location datasets;
mpublic course and provider data;
npublic job and occupation data;
oinstitution-provided data;
pcompany-provided data;
qemployer-provided data;
rpartner-provided data;
sregulator data;
taccreditation data;
ulicensing data;
vmigration, visa, work-rights or government policy information where relevant;
winternational datasets;
xopen datasets;
ylicensed datasets;
zthird-party commercial datasets;
aapublicly available website information;
abuser-provided information;
acYuzee platform usage data;
adYuzee support data;
aeYuzee research data;
afYuzee’s own analysis, models, scoring, interpretation and R&D; and
agother information Yuzee reasonably considers relevant.

3.2 External data is an input, not a guarantee

External data is used as an input into Yuzee’s systems.

Yuzee does not guarantee that any external data source is:

aaccurate;
bcomplete;
ccurrent;
davailable;
esuitable for a particular user;
fsuitable for a particular organisation;
gerror-free;
hunbiased;
iconsistent with another source;
jupdated in real time;
kavailable in every location;
lsuitable for every course, job, pathway, offer or decision;
mfree from interpretation issues;
nfree from third-party restrictions; or
oappropriate for use without independent verification.

Yuzee may combine, compare, clean, transform, interpret, enrich, weight, filter, rank or analyse external data, but this does not mean Yuzee guarantees the external data.

3.3 Yuzee’s matching is Yuzee’s own analysis

They may be based on a combination of:

auser information;
borganisation information;
cpublic data;
dlicensed data;
ethird-party data;
fAI outputs;
gmatching logic;
hprompts;
iscoring systems;
jresearch;
khuman review;
lcounsellor review;
mYuzee R&D;
nproduct rules;
osafety rules;
pbusiness rules;
quser preferences;
ravailability signals; and
sother relevant factors.

3.4 No endorsement by data providers

Yuzee must not represent that a data provider endorses Yuzee unless that provider has expressly authorised Yuzee to make that statement.

Users and organisations must not claim that Yuzee’s use of a data source means the data provider endorses a user, organisation, course, job, offer, institution, company or pathway.

3.5 ABS and government data

Where Yuzee uses ABS or government material, Yuzee may need to comply with applicable licence terms, attribution requirements, copyright requirements, source restrictions and usage rules.

Yuzee may update, replace, remove, reinterpret or stop using ABS or government data where Yuzee reasonably considers it necessary because of:

alicensing requirements;
bsource changes;
cdata quality issues;
dsource corrections;
eupdated methodology;
fdiscontinued datasets;
gchanged government policy;
hchanged data structure;
ilegal requirements;
joperational requirements;
ktechnical requirements;
lproduct quality; or
mplatform integrity.

3.6 World and international data

International data may be affected by:

adifferent laws;
bdifferent definitions;
cdifferent education systems;
ddifferent job classification systems;
edifferent labour-market conditions;
fdifferent reporting methods;
gdifferent update cycles;
hdifferent quality standards;
itranslation issues;
jregional interpretation issues;
kpolitical or economic change;
lsource availability; and
mlicensing restrictions.

Yuzee does not guarantee that international data will be suitable for every Australian user, institution, company, employer, course, job or pathway.

3.7 Yuzee research and R&D

Yuzee may conduct its own research and development to improve the Platform.

Yuzee R&D may include:

atesting new matching logic;
btesting new AI prompts;
ctesting new suitability scoring;
dtesting new ranking models;
ereviewing course and job relationships;
fmapping skills to roles;
gmapping courses to job outcomes;
hcomparing institutions and companies;
ianalysing regional opportunities;
janalysing user behaviour;
kanalysing offer outcomes;
lanalysing RMO performance;
mreviewing institution and company responses;
nimproving data quality;
odeveloping new datasets;
pcreating derived datasets;
qcreating aggregated insights;
rtesting new product features;
stesting new AI workflows; and
timproving safety, moderation and fraud detection.

3.8 Derived data and Yuzee insights

These outputs may be based on multiple data sources and Yuzee’s own analysis.

Derived data and Yuzee insights are not the same as raw data from the original source.

Yuzee may use derived data and insights to:

aimprove matching;
bimprove AI Features;
cimprove RMO support;
dimprove offer support;
eimprove institution and company dashboards;
fimprove user experience;
gimprove safety;
himprove reporting;
iimprove subscriptions;
jimprove product design;
kimprove commercial planning;
limprove research;
mimprove platform quality; and
ndevelop new products and services.

3.9 Data may change over time

Data used by Yuzee may change over time.

This may happen because:

asource data is updated;
bsource data is corrected;
csource data is removed;
dsource methodology changes;
egovernment policy changes;
flabour-market conditions change;
gcourse availability changes;
hjob availability changes;
iinstitution information changes;
jcompany information changes;
kuser preferences change;
lAI models change;
mYuzee improves its matching logic;
nYuzee improves its research methods;
oYuzee identifies a data quality issue; or
pYuzee changes product features.

As a result, matches, recommendations, suitability scores, rankings, explanations, reports and insights may change over time.

3.10 Data quality controls

Yuzee may use reasonable data quality controls where appropriate.

These may include:

asource review;
blicence review;
cattribution review;
dduplicate checks;
eformatting checks;
fdata cleaning;
gsource comparison;
hhuman review;
iAI-supported review;
juser feedback;
korganisation feedback;
lerror reporting;
mcorrection processes;
ndata refreshes;
omonitoring;
paudit logs; and
qremoval or restriction of unreliable data.

However, data quality controls do not guarantee that all data errors will be found or fixed.

3.11 User and organisation responsibility to verify

Users and organisations must verify important information before relying on it.

This includes verifying information about:

acourses;
bproviders;
caccreditation;
dentry requirements;
efees;
ffunding;
gscholarships;
hjob availability;
isalary;
jwork rights;
kvisa requirements;
llicensing;
mregistrations;
nplacements;
ointernships;
pemployer details;
qcompany details;
roffer conditions;
sdeadlines;
tlocations;
uonline or campus delivery;
veligibility; and
wany other information that may affect an important decision.

Users should verify important information directly with the relevant institution, company, employer, regulator, government body, official source or qualified professional.

3.12 No reliance on a single data source

Yuzee may use multiple sources and may apply Yuzee’s own interpretation.

A recommendation or match may not be based on one source only.

Yuzee may choose how to weigh, interpret, prioritise or exclude data sources in its matching and recommendation systems.

Yuzee is not required to use every available data source.

Yuzee is not required to explain every weighting, ranking, formula, prompt, methodology or data transformation used in its systems.

3.13 Data source conflicts

Different data sources may conflict with each other.

Yuzee is not responsible for conflicts between external data sources, except to the extent required by law.

3.14 Corrections and feedback

Users, institutions, companies, employers, partners and third parties may report suspected data errors to Yuzee.

Yuzee may review reported errors and may take action such as:

acorrecting data;
bupdating data;
cremoving data;
drestricting data;
ere-running matching;
fupdating prompts;
gupdating rankings;
hupdating explanations;
icontacting a data source;
jcontacting an institution or company;
kasking for evidence;
lpreserving records; or
mtaking no action where Yuzee reasonably considers no action is needed.

Yuzee does not guarantee that every reported issue will result in a change.

3.15 Licence and attribution compliance

Yuzee may use public, open, licensed or third-party data subject to applicable licence terms.

Yuzee may provide attribution where required or appropriate.

Users and organisations must not remove Yuzee’s source notes, attribution, disclaimers, licence references or data warnings where they are shown.

3.16 Restrictions on copying Yuzee data outputs

This includes attempts to use Yuzee to build or train a competing:

acourse database;
bjob database;
cskills database;
dmatching system;
eAI model;
frecommendation system;
gRMO platform;
hoffer platform;
iinstitution marketplace;
jemployer marketplace;
kanalytics platform; or
lcommercial dataset.

3.17 No guarantee of outcome from data matching

Yuzee’s data matching may help identify possible pathways, courses, jobs, skills, institutions, companies, offers or opportunities.

However, Yuzee does not guarantee:

aadmission;
benrolment;
cemployment;
dinterview;
eoffer;
fplacement;
gscholarship;
hfunding;
ivisa outcome;
jwork-rights outcome;
ksalary outcome;
lcareer outcome;
mbusiness outcome;
ncourse suitability;
ojob suitability;
pinstitutional response;
qcompany response; or
rany other outcome.

Data matching is guidance only and should be checked before important decisions are made.

3.18 Data source availability

Yuzee may depend on external sources, APIs, websites, datasets, licences, provider systems or third-party services.

These sources may become unavailable, restricted, changed, discontinued, delayed, corrupted or inaccessible.

Yuzee may continue operating with limited, cached, alternative, corrected, substituted or Yuzee-generated data where appropriate.

Yuzee is not responsible for third-party data source outages, restrictions, changes, delays, removals or errors, except to the extent required by law.

3.19 Data does not control Yuzee

Yuzee may consider external data, but Yuzee may also apply its own:

aresearch;
bjudgement;
cproduct rules;
dsafety rules;
elegal requirements;
fquality controls;
guser preferences;
horganisation information;
ihuman review;
jAI workflows;
kcommercial models;
lplatform policies;
msupport processes; and
noperational decisions.

3.20 Legal protection

ainaccurate external data;
bincomplete external data;
coutdated external data;
dunavailable external data;
echanged external data;
fconflicting data sources;
gthird-party data errors;
hgovernment data changes;
iinternational data differences;
juser misunderstanding of data;
korganisation misuse of data;
lreliance on unverified data;
mthird-party methodology changes;
nsource licensing changes;
osource withdrawal; or
pcircumstances outside Yuzee’s reasonable control.

Yuzee’s Role and Responsibility

4.1 Yuzee’s role

Yuzee is a platform operated by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198), based in 4006 QLD. For inquiries, please contact info@yuzee.com.

Yuzee provides a platform that may help users explore, compare and progress study, work, training, career, job, institution, company, employer, offer and pathway opportunities.

Yuzee may provide features such as:

acourse matching;
bjob matching;
cskills matching;
dpathway recommendations;
eAI-supported guidance;
fAI-supported summaries;
gRequest Multiple Offers;
hoffer support;
idirect offers;
jchat and messaging;
kinstitution profiles;
lcompany profiles;
memployer profiles;
npartner profiles;
odashboards;
pCRM tools;
qreporting;
rdocument support;
scounsellor review;
tmoderation;
usafety checks;
vdata analysis;
wR&D;
xsupport tools; and
yother platform features.

Yuzee’s role is to provide technology, matching, communication, support, safety and workflow tools. Yuzee is not the institution, company, employer, course provider, training provider, regulator, payment provider, app store, government agency or final decision-maker unless Yuzee expressly states otherwise in writing.

4.2 Yuzee is not the final decision-maker

Institutions, companies, employers and partners are responsible for their own decisions.

This may include decisions about:

awhether to respond to a user;
bwhether to make an offer;
cwhether to accept a user;
dwhether to admit a user into a course;
ewhether to enrol a user;
fwhether to interview a user;
gwhether to hire a user;
hwhether to offer a placement, internship or job;
iwhether a user meets entry requirements;
jwhether a user meets employment requirements;
kwhether a user is eligible for funding;
lwhether a user is eligible for a scholarship;
mwhether an offer is conditional;
nwhether an offer is withdrawn;
owhether fees, refunds or payment terms apply;
pwhether a course, job or opportunity is available; and
qany other decision within that organisation’s control.

Yuzee may support the process, but Yuzee does not control these third-party decisions.

4.3 Yuzee may review organisations

Yuzee may take reasonable steps to review, screen, check or verify institutions, companies, employers, partners or other organisations before or after they use the Platform.

Yuzee may request or review information such as:

alegal name;
btrading name;
cABN, ACN or other registration details;
dwebsite;
ebusiness contact details;
fprovider registration;
gaccreditation information;
hlicensing information;
istaff authority;
jstaff email domain;
korganisation role;
lcourse information;
mjob information;
noffer information;
obilling information;
ppayment status;
qcomplaint history;
rplatform usage history;
spublic information;
tregulator information; and
uany other information Yuzee reasonably considers relevant.

Yuzee may refuse, delay, restrict, suspend or remove an organisation if Yuzee cannot reasonably verify it or if Yuzee identifies safety, legal, privacy, payment, quality, conduct or platform integrity concerns.

4.4 Yuzee may review offers

Yuzee may review, screen, delay, approve, reject, remove, edit, clarify, flag or restrict offers before or after they are shown to users.

This may apply to:

acourse offers;
benrolment offers;
cconditional offers;
djob offers;
einternship offers;
fplacement offers;
gscholarship offers;
hfunding-related offers;
iRMO responses;
jcompany opportunities;
kemployer opportunities;
lpartner opportunities;
mtrial offers;
npromotional offers; and
oany other offer or opportunity made through Yuzee.

Yuzee may request evidence from an organisation before allowing an offer to be shown.

Yuzee may also remove or restrict an offer if it appears inaccurate, misleading, unsafe, unlawful, unavailable, expired, discriminatory, exploitative, unauthorised, suspicious or inconsistent with these Guidelines.

4.5 Yuzee may review messages and conduct

Yuzee may review messages, chat activity, support requests, user reports, organisation reports, offer communications, RMO communications and other Platform activity where reasonably necessary.

Yuzee may review activity for purposes such as:

asafety;
bmoderation;
cfraud prevention;
dscam detection;
eprivacy protection;
fchild safety;
guser protection;
hcomplaint handling;
isupport;
jquality assurance;
klegal compliance;
lpayment compliance;
mplatform integrity;
npreventing misuse;
oenforcing these Guidelines;
pimproving the Platform; and
qprotecting users, organisations and Yuzee.

Yuzee may use human review, automated tools, AI-supported tools, reports, moderation systems and other checks to support this process.

4.6 Review does not mean guarantee

Yuzee may try to review organisations, offers, messages, documents, profiles and suspicious activity, but Yuzee does not guarantee that every issue will be identified, prevented or removed.

Yuzee review does not guarantee that:

aan organisation is risk-free;
ban offer is suitable for a user;
can offer will remain available;
da course will remain available;
ea job will remain available;
fa company will respond;
gan institution will respond;
han employer will respond;
ia user will receive an offer;
ja user will receive multiple offers;
kan offer will be accepted;
lan offer will lead to enrolment;
man offer will lead to employment;
na message is complete or accurate;
oan organisation’s claims are fully verified;
pthird-party information is current;
quser information is correct; or
revery unsafe, misleading or unlawful activity will be detected.

Yuzee’s review is a safety and quality measure. It is not a guarantee, endorsement, certification, accreditation, approval or legal assurance.

4.7 Organisations remain responsible

Institutions, companies, employers and partners remain responsible for their own conduct on Yuzee.

They are responsible for:

atheir profiles;
btheir staff;
cstaff permissions;
dcourse information;
ejob information;
fcompany information;
gemployer information;
hoffer information;
ifees;
jscholarships;
kfunding claims;
leligibility claims;
maccreditation claims;
nlicensing claims;
omessages;
puser communications;
quse of personal information;
rdocument handling;
scompliance with law;
tcompliance with these Guidelines;
ucompliance with Yuzee’s Terms;
vhonouring clear commitments; and
wcorrecting inaccurate or misleading information.

An organisation must not rely on Yuzee’s review as a substitute for its own legal, compliance, privacy, education, employment, consumer or safety obligations.

4.8 Users remain responsible

Users are responsible for their own decisions when using Yuzee.

Before accepting an offer, applying, enrolling, attending an interview, starting work, paying money, sharing sensitive documents or making an important decision, users should check important information directly with the relevant institution, company, employer, partner, regulator, government body or official source.

Users should check details such as:

aorganisation identity;
bcourse name;
cjob title;
doffer conditions;
eentry requirements;
feligibility;
gfees;
hrefunds;
ipayment terms;
jscholarship details;
kfunding details;
lvisa or work-rights implications;
mstart date;
nlocation;
odelivery mode;
paccreditation;
qlicensing requirements;
remployment conditions;
splacement requirements;
tdeadlines; and
uany other important condition.

Yuzee may help users understand options, but users must make their own informed decisions.

4.9 Yuzee may intervene

Yuzee may take action where we reasonably consider it necessary to protect users, organisations, the Platform, personal information, payment systems, safety, legal compliance or Yuzee’s reputation.

Yuzee may:

arequest more information;
brequest evidence;
cdelay publication;
dblock a message;
erestrict chat;
fremove content;
gremove an offer;
hhide a profile;
isuspend a user;
jsuspend an organisation;
krestrict staff access;
lrestrict RMO features;
mrestrict offer tools;
nrestrict dashboard access;
opreserve records;
pnotify affected users;
qnotify affected organisations;
rreport serious matters to regulators, payment providers, app stores, law enforcement or other relevant parties where appropriate;
sterminate access; and

take any other action reasonably necessary. This authority to act is exercised by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, email info@yuzee.com.

Yuzee may act before or after content, messages, offers or profiles are shown.

4.10 Yuzee has no obligation to publish everything

Yuzee is not required to publish, display, send, approve or continue showing every profile, course, job, message, offer, RMO response, document, advertisement, organisation request or user submission.

Yuzee may refuse, delay, remove or restrict content where Yuzee reasonably considers it:

ainaccurate;
bmisleading;
cunclear;
dunsupported;
eunsafe;
funlawful;
gdiscriminatory;
hexploitative;
ispam;
jlow quality;
kirrelevant;
lexpired;
munavailable;
nunauthorised;
osuspicious;
pharmful to users;
qharmful to Yuzee;
rinconsistent with these Guidelines;
sinconsistent with Yuzee’s Terms; or

otherwise inappropriate for the Platform. This editorial authority is exercised by ActiveFRESH FUTURES AUSTRALIA PTY LTD (ABN 61 165 988 198). For inquiries, email info@yuzee.com.

4.11 Yuzee may prioritise safety

Yuzee may prioritise safety, privacy, legal compliance, user protection and platform integrity over publishing speed, offer speed, message delivery, organisation promotion, lead generation, commercial outcomes or user preference.

This means Yuzee may delay or restrict a feature, message, offer or account if additional checks are needed.

4.12 Yuzee may use automated and human review

Yuzee may use both automated and human processes to support moderation, safety, verification and quality.

This may include:

aAI-supported checks;
brule-based checks;
ckeyword checks;
dfraud signals;
epayment signals;
faccount history;
guser reports;
horganisation reports;
icomplaint records;
jmanual review;
kcounsellor review;
lstaff review;
msupport review;
nsecurity review;
oprivacy review; and
plegal review.

Automated systems may make mistakes. Human review may also be limited. Yuzee may correct, update or change decisions where appropriate.

4.13 Yuzee is not responsible for third-party conduct

Yuzee is not responsible for the independent acts, omissions, decisions, offers, communications, services, fees, refunds, admissions, enrolments, interviews, employment decisions, hiring decisions or conduct of institutions, companies, employers, partners or other third parties, except to the extent required by law or expressly agreed by Yuzee in writing.

This includes conduct that occurs outside Yuzee, even if the parties first connected through Yuzee.

Yuzee may take action where third-party conduct affects Yuzee users or the Platform, but Yuzee does not control every third-party action.

4.14 Off-platform contact

Yuzee may allow or support some off-platform contact where appropriate, such as email, phone calls, interviews, application portals, institution websites, company websites or official enrolment systems.

However, users and organisations must not use off-platform contact to:

aavoid Yuzee’s safety rules;
bavoid Yuzee’s moderation;
cavoid Yuzee’s billing or credit rules;
davoid keeping proper records;
epressure users;
fmislead users;
grequest unauthorised payments;
hcollect unnecessary personal information;
isend spam;
jmake unsafe offers;
khide unlawful behaviour; or
lbypass these Guidelines.

Yuzee may restrict accounts or organisations that misuse off-platform contact.

4.15 Disputes with third parties

Some issues may need to be resolved directly with the relevant third party.

This may include disputes about:

aenrolment;
badmission;
ccourse delivery;
dcourse fees;
ecourse refunds;
fjob interviews;
gjob offers;
hemployment conditions;
iwages;
jplacements;
kinternships;
lscholarships;
mfunding;
napp-store purchases;
opayment-provider decisions;
pinstitution conduct;
qcompany conduct;
remployer conduct; or
spartner conduct.

Yuzee may assist where reasonably appropriate and within Yuzee’s control, but Yuzee does not guarantee that it can resolve every dispute between users and third parties.

4.16 Serious safety or legal issues

Yuzee may take urgent action where a matter appears to involve serious safety, privacy, fraud, legal or platform risk.

This may include matters involving:

athreats;
bharassment;
cchild safety;
dgrooming;
esexual exploitation;
fscams;
gfake offers;
hfake institutions;
ifake companies;
jidentity theft;
kpayment fraud;
ldata misuse;
munlawful discrimination;
nunsafe work;
oexploitative offers;
pillegal services;
qunauthorised access;
rdata breach risk;
smalware;
tplatform abuse; or
uother serious misconduct.

Yuzee may preserve records and report serious matters to appropriate external parties where required or reasonably appropriate.

4.17 No waiver of Yuzee rights

If Yuzee does not immediately act on a breach, risk, complaint, message, offer, profile or account, this does not mean Yuzee has approved the conduct or waived its rights.

Yuzee may act later if new information becomes available or if Yuzee reasonably considers action is needed.

4.18 Community trust

Yuzee’s goal is to support a trusted environment where users can explore opportunities and organisations can engage with users in a safe, respectful and lawful way.

Everyone using Yuzee must help protect that trust.

Users, institutions, companies, employers and partners must not misuse Yuzee’s tools, reputation, data, chat, AI, matching, offers, RMO workflows or community.

Respectful Communication

5.1 Respectful communication standard

Everyone using Yuzee must communicate respectfully, honestly, safely and lawfully.

This applies to:

ausers;
bstudents;
cjob seekers;
dcareer changers;
eparents and guardians;
finstitutions;
gcompanies;
hemployers;
ipartners;
jcounsellors;
kadvisors;
lstaff users;
madministrators;
nsupport users; and
oanyone else communicating through or because of Yuzee.

Yuzee expects communication to be professional, fair, clear and appropriate for an education, career, employment, offer, pathway and support platform.

5.2 Where this section applies

This section applies to all communication connected with Yuzee, including:

achat;
bdirect messages;
cRMO communications;
doffer communications;
eapplication communications;
finstitution messages;
gcompany messages;
hemployer messages;
ipartner messages;
jsupport messages;
kAI-assisted messages;
lphone calls arranged through Yuzee;
memails sent through or because of Yuzee;
nSMS messages sent through or because of Yuzee;
ovideo meetings arranged through Yuzee;
pinterviews arranged through Yuzee;
qdashboard notes;
rCRM notes;
suploaded comments;
treviews, reports or complaints; and
uoff-platform communication that started through Yuzee or uses information obtained through Yuzee.

5.3 Be respectful and professional

You must communicate in a way that is respectful and appropriate.

You must not:

ainsult another person;
bmock another person;
cshame another person;
dbelittle another person;
euse aggressive language;
fuse degrading language;
guse threatening language;
huse abusive language;
iuse humiliating language;
juse obscene language directed at another person;
kuse language intended to intimidate;
ldeliberately provoke conflict;
mrepeatedly send hostile messages;
nact in a way that makes another person feel unsafe; or
ootherwise behave in a way that harms trust in the Yuzee community.

5.4 No harassment or bullying

Yuzee does not allow harassment, bullying, intimidation or repeated unwanted contact.

This includes:

arepeated unwanted messages;
brepeated unwanted calls;
crepeated unwanted requests;
dfollowing a user across channels;
epressuring someone after they have declined;
fmocking someone’s background, goals, education, work history or personal circumstances;
ghumiliating someone publicly or privately;
hspreading rumours;
iencouraging others to target someone;
jmaking personal attacks;
kusing aggressive or threatening language;
lrepeatedly contacting someone after being asked to stop;
musing Yuzee to continue a conflict from another platform;
nusing organisation power to intimidate a user; or
ousing user reports or complaints to retaliate against someone.

5.5 No hate, discrimination or vilification

Yuzee does not allow hateful, discriminatory, vilifying or exclusionary communication.

You must not target, abuse, exclude, shame, threaten, insult, mock or disadvantage a person or group based on:

aage;
brace;
ccolour;
dethnicity;
enationality;
flanguage;
greligion;
hcultural background;
isex;
jgender;
kgender identity;
lsexual orientation;
mintersex status;
ndisability;
ohealth condition;
ppregnancy;
qbreastfeeding;
rfamily or carer responsibilities;
smarital or relationship status;
tvisa status;
umigration status;
vfinancial hardship;
wemployment status;
xeducation background;
ycriminal record, where irrelevant or unlawfully used;
zpolitical opinion, where protected by law;
aaunion membership or non-membership, where relevant;
abpersonal appearance;
aclocation;
adsocial background; or
aeany other protected or sensitive personal characteristic.

Institutions, companies, employers and partners must take particular care not to use discriminatory language when communicating about eligibility, offers, admission, enrolment, interviews, employment, placements, internships, fees, funding or support.

5.6 No sexual harassment or inappropriate sexual conduct

Yuzee does not allow sexual harassment, sexual pressure, grooming, unwanted sexual communication or inappropriate sexual conduct.

You must not:

asend sexual messages;
brequest sexual images;
crequest intimate images;
dsend sexual images;
esend intimate images;
fmake sexual comments;
gmake comments about someone’s body or appearance in a sexual way;
hmake romantic or sexual advances in a professional or support context;
ipressure someone into personal or sexual communication;
jask users to move to private channels for personal or sexual reasons;
kshare or threaten to share intimate images;
lcreate or share sexual deepfakes;
mask minors for personal, sexual or intimate content;
ngroom or attempt to groom a young person;
ouse Yuzee to arrange inappropriate personal contact; or
potherwise use Yuzee for sexual harassment or exploitation.

Any sexual content involving a minor is strictly prohibited and may be reported to appropriate authorities.

5.7 No threats, coercion or intimidation

You must not threaten, coerce, blackmail or intimidate another person or organisation.

This includes threats to:

aphysically harm someone;
bemotionally harm someone;
cdamage someone’s reputation;
dexpose personal information;
epublish private messages;
fshare documents without permission;
gwithdraw an offer for improper reasons;
hblock a user from an opportunity unless they act immediately;
ireport someone dishonestly;
jmake false legal threats;
kpressure someone into payment;
lpressure someone into accepting an offer;
mpressure someone into sharing documents;
npressure someone into moving off-platform;
opressure someone into silence; or
pretaliate against someone for making a report or complaint.

5.8 No pressure selling or manipulative communication

Institutions, companies, employers and partners must not pressure, manipulate or mislead users.

They must not:

apressure users to accept an offer immediately;
bcreate false urgency;
chide important conditions;
dexaggerate benefits;
eminimise fees or risks;
fpromise guaranteed outcomes unless legally true and fully supported;
gpressure users to pay before understanding the offer;
hpressure users to share unnecessary documents;
ipressure users to communicate outside Yuzee;
jtell users not to report concerns to Yuzee;
kdiscourage users from seeking independent advice;
luse fear, shame or guilt to influence decisions;
mexploit a user’s unemployment, visa concerns, financial stress, age, disability, lack of experience or urgent need;
nmake users feel they will lose all opportunities unless they act immediately; or
ootherwise use unfair, manipulative or coercive communication.

5.9 Communication must be clear and accurate

All communication through Yuzee must be clear, accurate and not misleading.

This is especially important for communication about:

aoffers;
bcourse availability;
cjob availability;
dinstitution identity;
ecompany identity;
femployer identity;
geligibility;
hadmission;
ienrolment;
jinterview steps;
khiring steps;
lfees;
mrefunds;
nscholarships;
ofunding;
pvisa or work-rights implications;
qaccreditation;
rlicensing;
sstart dates;
tdeadlines;
udocuments required;
vconditions; and
wnext steps.

If an institution, company, employer or partner is unsure about something, it should say so clearly rather than guessing or making unsupported claims.

5.10 Respect communication boundaries

Users and organisations must respect reasonable communication boundaries.

This means you must not:

acontinue contacting someone after they ask you to stop, unless there is a lawful and necessary reason;
bcontact someone repeatedly in a short period without a valid reason;
cuse multiple channels to avoid a no-contact request;
duse personal contact details for unrelated purposes;
econtact users outside Yuzee for unrelated marketing;
fcontact users at inappropriate times where avoidable;
gpressure users to provide personal contact details;
hpressure users to answer immediately;
iadd users to mailing lists without proper consent;
jadd users to messaging groups without proper consent; or
kuse contact details obtained from Yuzee for unrelated purposes.

5.11 Professional communication by institutions and companies

Institutions, companies, employers and partners must maintain a professional standard when communicating with users.

They must:

aidentify themselves clearly;
bcommunicate from authorised accounts;
cexplain their role;
duse appropriate language;
eavoid personal or inappropriate comments;
favoid pressure tactics;
gexplain offer conditions clearly;
hanswer reasonable user questions honestly;
icorrect inaccurate information promptly;
jprotect user information;
krespect user choices;
lrespect opt-outs and no-contact requests;
mavoid unrelated marketing; and
ncooperate with Yuzee if a communication issue is reported.

5.12 Respectful communication by users

Users must also communicate respectfully with institutions, companies, employers, partners, Yuzee staff and other users.

Users must not:

aharass organisation staff;
bthreaten staff;
cabuse support teams;
dsend repeated hostile messages;
esubmit fake complaints;
fuse offensive or discriminatory language;
gsend spam;
himpersonate another person;
imake false accusations knowingly;
jmisuse chat to pressure organisations;
ksend irrelevant or harmful content; or
luse Yuzee to target, shame or harm others.

5.13 Extra care with vulnerable users

Everyone must take extra care when communicating with users who may be vulnerable.

This may include users who are:

aunder 18;
bschool students;
cnew to Australia;
dinternational students;
eunemployed;
fexperiencing financial hardship;
gexperiencing disability;
hexperiencing health challenges;
iexperiencing language barriers;
junfamiliar with Australian education or employment systems;
kunfamiliar with digital platforms;
lseeking urgent career or education support;
munsure about visa, work, funding or enrolment issues; or
notherwise in a vulnerable situation.

Institutions, companies, employers and partners must not exploit vulnerability to obtain payment, documents, acceptance, consent, contact details or off-platform engagement.

5.14 No inappropriate personal relationships

Yuzee must not be used to create inappropriate personal, romantic, sexual or exploitative relationships between:

aorganisation staff and users;
bcounsellors and users;
cadvisors and users;
demployers and applicants;
erecruiters and applicants;
finstitution staff and students;
gcompany staff and job seekers;
hadult users and minors; or
iany other relationship where there is a power imbalance or safety risk.

Professional boundaries must be maintained at all times.

5.15 No public shaming or reputational attacks

You must not use Yuzee to shame, attack, defame, embarrass or damage the reputation of another person or organisation.

This includes:

aposting accusations without proper basis;
bsharing private messages publicly;
cpublishing private documents;
dencouraging others to target a user or organisation;
eusing Yuzee complaints for harassment;
fusing screenshots to embarrass someone;
gmaking knowingly false claims; or
husing Yuzee to run personal disputes.

Good faith reports to Yuzee are allowed.

5.16 No offensive, graphic or harmful material

You must not send or upload communication that contains:

agraphic violence;
bsexual content;
cintimate images;
dchild sexual abuse material;
eself-harm encouragement;
fsuicide encouragement;
ghate symbols;
hextremist material;
ithreats;
jgore;
kmalware links;
lphishing links;
mscams;
nillegal material; or
ocontent that is otherwise unsafe or inappropriate for Yuzee.

5.17 AI-assisted communication must still follow these rules

If Yuzee provides AI tools to help draft messages, offers, replies, summaries or explanations, the person or organisation sending the communication remains responsible for it.

AI-assisted communication must not be:

amisleading;
bdiscriminatory;
cabusive;
dthreatening;
esexually inappropriate;
fspam;
gmanipulative;
hexploitative;
iunlawful;
jfake;
kimpersonating someone;
lused to pressure users; or
minconsistent with these Guidelines.

5.18 Reporting disrespectful communication

Users and organisations should report communication that appears unsafe, abusive, discriminatory, sexual, threatening, manipulative, misleading, spam, exploitative or otherwise inappropriate.

Reports should include relevant details such as:

ascreenshots;
bmessage dates;
csender details;
dorganisation name;
eoffer name;
fchat thread;
gphone or email details;
hdescription of the issue; and
iany supporting evidence.

Yuzee may review reports and take action where appropriate.

5.19 Yuzee action on harmful communication

If Yuzee reasonably believes communication breaches these Guidelines, Yuzee may:

awarn the sender;
bremove messages;
cblock messages;
drestrict chat;
erestrict offer tools;
frestrict RMO tools;
grestrict organisation dashboard access;
hrequire staff retraining or re-authorisation;
iask for explanation or evidence;
jnotify affected users;
ksuspend an account;
lsuspend an organisation;
mterminate access;
npreserve records;
oreport serious matters to relevant authorities where appropriate; or
ptake other action permitted under Yuzee’s Terms.

5.20 Respectful communication protects the community

Yuzee depends on trust.

Every user, institution, company, employer and partner must help keep Yuzee safe, respectful, honest and useful.

Communication that damages trust, harms users, exploits vulnerability, misleads people or creates safety risk may result in action by Yuzee.

Chat and Messaging Rules

6.1 Purpose of Yuzee chat and messaging

Yuzee may provide chat, messaging, notes, notifications, support messages, RMO messages, offer messages, dashboard messages, email, SMS or other communication tools.

These tools are intended to support Yuzee-related purposes, including:

acourse enquiries;
bjob enquiries;
cskills enquiries;
dpathway discussions;
eRMO requests;
foffer requests;
goffer clarification;
hinstitution communication;
icompany communication;
jemployer communication;
kpartner communication;
lapplication support;
menrolment support;
ninterview coordination;
oplacement coordination;
pinternship coordination;
qdocument requests;
religibility questions;
ssupport requests;
tbilling support;
usafety reporting;
vprivacy requests; and
wother approved Yuzee-related purposes.

Chat and messaging must not be used for unrelated, unsafe, unlawful, misleading, exploitative, abusive or unauthorised purposes.

6.2 Who may use chat and messaging

Only authorised users may use Yuzee chat and messaging.

This may include:

aindividual users;
bstudents;
cjob seekers;
dcareer users;
eparents or guardians, where supported;
finstitution staff;
gcompany staff;
hemployer representatives;
ipartner representatives;
jcounsellors;
kadvisors;
lsupport staff;
madministrators; and
nother users approved by Yuzee.

Organisation users must only use chat and messaging if they are authorised by their organisation and by Yuzee.

Organisations are responsible for ensuring their staff access is accurate, current and properly controlled.

6.3 Use the correct identity

When communicating through Yuzee, you must use your correct identity, role and authorised account.

You must not:

aimpersonate another person;
bimpersonate an institution;
cimpersonate a company;
dimpersonate an employer;
eimpersonate Yuzee;
fpretend to be a staff member when you are not authorised;
guse a fake name for misleading purposes;
hhide the organisation you represent;
iuse another person’s account;
jallow unauthorised people to send messages from your account;
kcreate fake accounts to message users; or
lmisrepresent your role, authority or relationship with an organisation.

6.4 No spam or bulk messaging

Yuzee chat and messaging must not be used for spam, bulk outreach, irrelevant promotions or repetitive messaging.

You must not:

asend mass messages without authorisation;
bsend repeated messages to users who have not responded;
csend irrelevant promotions;
dsend unrelated commercial messages;
esend duplicate messages across many users;
fsend automated messages without Yuzee approval;
guse bots to message users;
hscrape users and message them outside Yuzee;
isend unsolicited marketing through chat;
jadd users to mailing lists without proper consent;
kuse chat to generate unrelated leads;
lsend misleading promotional content;
muse Yuzee messaging to avoid spam laws; or
notherwise misuse messaging tools.

6.5 No unauthorised marketing

Institutions, companies, employers and partners must not use Yuzee chat or messaging for unauthorised marketing.

Marketing or promotional communication must only be sent where:

ait is permitted by Yuzee;
bit relates to an authorised Yuzee purpose;
cthe user has given any required consent;
dthe sender is clearly identified;
ethe message is not misleading;
funsubscribe or opt-out requirements are followed where applicable;
gthe communication complies with applicable law;
hthe communication complies with Yuzee’s Terms;
ithe communication complies with these Guidelines; and
jthe communication respects user preferences.

Service messages, transactional messages and support messages must not be disguised marketing.

6.6 No off-platform pressure

Yuzee may allow some off-platform contact where appropriate, such as official institution portals, company email addresses, interview links, phone calls or application systems.

However, users and organisations must not pressure others to move off-platform to avoid Yuzee’s rules, safety checks, records, reporting tools, offer records, moderation, billing, credit rules or platform protections.

You must not say or imply that a user must leave Yuzee to:

areceive fair treatment;
bkeep an offer;
cget a better offer;
davoid losing a place;
eavoid missing a job;
favoid missing a scholarship;
gavoid paying Yuzee;
havoid Yuzee review;
iavoid Yuzee records;
jhide a payment request;
khide a condition;
lshare unnecessary documents;
mcontinue an inappropriate conversation; or
navoid these Guidelines.

Yuzee may restrict accounts that misuse off-platform contact.

6.7 No misleading messages

Messages must be accurate, honest and not misleading.

You must not send messages that:

aexaggerate opportunities;
bguarantee outcomes that are not guaranteed;
chide important conditions;
dcreate false urgency;
emisrepresent fees;
fmisrepresent refunds;
gmisrepresent eligibility;
hmisrepresent job availability;
imisrepresent course availability;
jmisrepresent scholarship availability;
kmisrepresent funding availability;
lmisrepresent visa or work-rights implications;
mmisrepresent institution accreditation;
nmisrepresent company authority;
omisrepresent employer authority;
pmisrepresent Yuzee’s role;
qmisrepresent AI outputs;
rmisrepresent a user’s chance of success;
suse fake testimonials;
tuse fake screenshots;
uuse fake documents;
vomit important details; or
wotherwise create a false impression.

If information is uncertain, incomplete or subject to change, this should be clearly stated.

6.8 No harmful, unsafe or unlawful content

You must not use Yuzee chat or messaging to send, request, promote or facilitate:

athreats;
bharassment;
cbullying;
dhate speech;
ediscrimination;
fsexual harassment;
ggrooming;
hchild exploitation;
iintimate images;
jimage-based abuse;
kself-harm encouragement;
lviolence;
millegal goods or services;
nunsafe work;
ounlawful unpaid labour;
pfake qualifications;
qfraud;
rscams;
sphishing;
tmalware;
uidentity theft;
vspam;
wfake offers;
xfake jobs;
yfake courses; or
zany other harmful or unlawful content.

6.9 No unsafe links, files or attachments

You must not send unsafe, deceptive or unauthorised links, files or attachments through Yuzee.

This includes:

aphishing links;
bmalware links;
cfake payment links;
dfake application forms;
efake offer letters;
ffake login pages;
gunauthorised document collection forms;
hsuspicious shortened links;
ifiles containing viruses;
jfiles containing malware;
kfiles designed to steal information;
ldocuments that impersonate Yuzee;
mdocuments that impersonate an institution or company;
nmisleading invoices;
ounsafe external portals;
plinks that bypass Yuzee safety rules; and
qany other unsafe or deceptive material.

Yuzee may block, scan, restrict, remove or quarantine links, files or attachments where appropriate.

6.10 Personal information and contact details

Chat and messaging may involve personal information.

Users and organisations must handle personal information carefully and only for authorised purposes.

Personal information obtained through Yuzee must not be:

asold;
btraded;
cscraped;
dexported without authority;
eadded to unrelated mailing lists;
fused for unrelated marketing;
gshared with unauthorised staff;
hshared with unrelated third parties;
iused to harass someone;
jused to pressure someone;
kused to contact someone outside the authorised purpose;
lused after the purpose has ended, unless lawful and authorised; or
motherwise misused.

Organisations must ensure user contact details, documents and messages are only accessed by authorised staff.

6.11 Document requests through chat

Institutions, companies, employers and partners must only request documents that are reasonably needed for a legitimate Yuzee-related purpose.

They must not request unnecessary, excessive or inappropriate documents.

Document requests should be clear about:

awhat document is required;
bwhy it is required;
cwho will receive it;
dhow it will be used;
ewhether it is mandatory;
fwhat happens if the user does not provide it;
gany deadline;
hany secure upload method; and
iany relevant privacy or consent information.

Documents must not be requested for scams, identity theft, unrelated marketing, discrimination, exploitation or unauthorised profiling.

6.12 Payment requests through chat

Payment requests through chat are sensitive and may create scam, fraud or pressure risks.

Institutions, companies, employers and partners must not request payments through chat unless the request is authorised, lawful, accurate, transparent and consistent with Yuzee’s rules.

Payment-related messages must clearly state:

awho is requesting payment;
bwhat the payment is for;
cthe amount;
dcurrency;
edue date;
fwhether payment is required or optional;
grefund terms;
hofficial payment method;
iofficial receipt process;
jany relevant conditions; and
kwhere the user can verify the payment request.

Yuzee may block or review payment links, invoices or payment requests.

Users should verify payment requests directly with the relevant official source before paying.

6.13 AI-assisted messages

Yuzee may allow AI-assisted drafting, summaries, replies or suggestions in chat.

The sender remains responsible for any AI-assisted message they send.

AI-assisted messages must not be:

amisleading;
bfake;
cabusive;
ddiscriminatory;
ethreatening;
fsexual;
gspam;
hmanipulative;
iexploitative;
junlawful;
kimpersonating another person;
limpersonating Yuzee;
mused to pressure users;
nused to bypass Yuzee rules; or
oinconsistent with these Guidelines.

Yuzee may restrict AI-assisted messaging if it is misused.

6.14 Message records

Yuzee may keep records of chat, messages, notifications, reports, support communications, RMO communications, offer communications and related metadata.

These records may be used for:

adelivering the Platform;
bshowing message history;
csupporting users;
dsupporting organisations;
eresolving complaints;
finvestigating disputes;
greviewing offers;
hreviewing organisation conduct;
idetecting fraud;
jdetecting scams;
kdetecting spam;
lprotecting privacy;
mprotecting safety;
nenforcing these Guidelines;
ocomplying with law;
pimproving the Platform; and
qmaintaining audit records.

Yuzee will handle personal information in accordance with its Privacy Policy and applicable law.

6.15 Yuzee may monitor or review messages

Yuzee may monitor, scan, review, delay, restrict, moderate or remove messages where reasonably necessary.

This may be done using:

aautomated checks;
bAI-supported checks;
ckeyword checks;
dfraud signals;
esafety signals;
fpayment signals;
guser reports;
horganisation reports;
isupport review;
jhuman moderation;
kprivacy review;
lsecurity review;
mlegal review; and
nother appropriate tools.

Yuzee may not review every message. A message appearing on Yuzee does not mean Yuzee has approved, verified or endorsed it.

6.16 Message delivery is not guaranteed

Yuzee does not guarantee that every message will be delivered, received, read, responded to or delivered instantly.

Message delivery may be affected by:

amoderation;
bsafety checks;
cspam checks;
dtechnical issues;
eaccount restrictions;
forganisation settings;
guser settings;
hnotification settings;
iemail filters;
jSMS provider issues;
kapp issues;
linternet issues;
mthird-party provider outages;
nlegal restrictions;
oprivacy restrictions;
ppayment restrictions; or
qplatform maintenance.

Yuzee is not responsible for third-party failure to respond to messages, except to the extent required by law.

6.17 No misuse of chat records

Users and organisations must not misuse chat records.

You must not:

aalter chat screenshots to mislead others;
bpublish private messages without authority;
cuse chat records to harass someone;
duse chat records to shame someone;
euse chat records for unrelated marketing;
fuse chat records for unauthorised profiling;
guse chat records to build a competing dataset;
hscrape chat records;
iexport chat records without authority;
jshare chat records with unauthorised staff; or
kotherwise misuse message history.

Good faith reporting to Yuzee, regulators, legal advisers or authorities is not prohibited where lawful and appropriate.

6.18 No bypassing chat protections

You must not try to bypass Yuzee’s chat protections.

This includes attempts to:

aavoid moderation;
bavoid message records;
cavoid safety checks;
davoid spam detection;
eavoid payment rules;
favoid credit rules;
gavoid user consent settings;
havoid opt-outs;
iavoid account restrictions;
javoid blocked words;
kavoid blocked links;
lavoid reporting tools;
mhide unsafe conduct;
nhide misleading claims;
omove users to unsafe channels; or
pcontinue contacting users after being restricted.

6.19 Yuzee may restrict chat access

Yuzee may restrict, suspend or disable chat or messaging access where we reasonably consider it necessary.

This may include situations involving:

aharassment;
bspam;
cscams;
dfake offers;
emisleading claims;
fprivacy misuse;
gunsafe payment requests;
hunauthorised marketing;
ioff-platform pressure;
jsuspicious links;
kmalware;
ldiscrimination;
msexual harassment;
nthreats;
ochild safety concerns;
prepeated complaints;
qorganisation verification concerns;
rstaff misuse;
spayment misuse;
tlegal risk; or
uplatform integrity risk.

6.20 Chat must support trust

Yuzee chat and messaging must be used to support clear, safe and useful communication.

Users and organisations must not use chat to mislead, pressure, exploit, spam, harass, threaten, discriminate, bypass rules or misuse personal information.

Yuzee may act where chat or messaging creates risk to users, organisations, Yuzee or the Platform.

Profiles, Listings and Public Content

7.1 Purpose of this section

This section applies to profiles, listings, descriptions, images, logos, claims, pages, posts, offer content and other public or user-facing content made available through Yuzee.

This includes content created, uploaded, submitted, edited, displayed or published by:

ausers;
binstitutions;
ccompanies;
demployers;
epartners;
forganisation staff;
gadministrators;
hcounsellors;
iadvisors;
jYuzee support;
kAI-assisted tools; and
lanyone else using Yuzee.

Profiles, listings and public content must be accurate, honest, clear, lawful, current and not misleading.

7.2 Content covered by this section

This section applies to content such as:

auser profiles;
binstitution profiles;
ccompany profiles;
demployer profiles;
epartner profiles;
fcourse listings;
gjob listings;
hinternship listings;
iplacement listings;
jscholarship listings;
kfunding-related listings;
loffer descriptions;
mRMO response content;
npublic pages;
odashboard content;
porganisation descriptions;
qcourse descriptions;
rjob descriptions;
sservice descriptions;
tstaff profiles;
ulogos;
vimages;
wvideos;
xdocuments;
ylinks;
zclaims about accreditation, registration or approval;
aaclaims about outcomes;
abclaims about fees, prices, refunds or discounts;
acclaims about availability;
adclaims about partnerships;
aeclaims about Yuzee verification; and
afAI-generated or AI-assisted content.

7.3 Accurate organisation profiles

Institutions, companies, employers and partners must ensure their profiles are accurate, current and authorised.

Organisation profiles must not misrepresent:

alegal name;
btrading name;
cABN, ACN or registration status;
dprovider status;
eaccreditation status;
flicensing status;
gcampus locations;
hbusiness locations;
icontact details;
jwebsite;
kstaff roles;
lservices offered;
mcourses offered;
njobs offered;
oindustries served;
pcapacity;
qeligibility requirements;
rpartnership status;
srelationship with Yuzee;
trelationship with government;
urelationship with regulators;
vrelationship with other institutions or companies; or
wany other important detail.

7.4 Accurate course listings

Institutions must ensure course listings are accurate, current and not misleading.

Course listings should clearly state relevant details where applicable, including:

acourse name;
bqualification level;
ccourse code;
dprovider name;
ecampus location;
fonline, in-person or hybrid delivery;
gduration;
hstart date;
iintake availability;
jentry requirements;
kEnglish language requirements;
lwork placement requirements;
mpractical requirements;
nequipment requirements;
oassessment requirements;
pcourse fees;
qgovernment funding availability;
rscholarship availability;
srefund rules;
taccreditation or registration status;
ulicensing outcomes;
vcredit or pathway arrangements;
winternational student eligibility, where relevant;
xlimitations or conditions; and
yhow users can verify details.

If a course is unavailable, paused, full, discontinued or subject to limited intake, the listing must not create a false impression that the course is readily available.

7.5 Accurate job, placement and opportunity listings

Companies, employers and partners must ensure job, placement, internship and opportunity listings are accurate, current and not misleading.

Listings should clearly state relevant details where applicable, including:

arole title;
borganisation name;
clocation;
dremote, hybrid or onsite requirements;
eemployment type;
fplacement type;
ginternship type;
hexpected hours;
iexpected duration;
jstart date;
kpay, wage, stipend or unpaid status;
laward or employment conditions, where relevant;
meligibility requirements;
nrequired qualifications;
orequired experience;
prequired work rights;
qrequired checks;
rapplication steps;
sinterview steps;
tdeadlines;
usupervision arrangements;
vsafety requirements;
wtraining requirements;
xconditions;
ylimitations; and
zhow users can verify details.

Listings must not be used to promote fake jobs, fake placements, unlawful unpaid labour, unsafe work, sham contracting, exploitative work or unavailable opportunities.

7.6 Fees, prices, refunds and payment information

Profiles, listings and public content must not mislead users about fees, prices, refunds, discounts, scholarships, funding, payment requirements or financial commitments.

Where relevant, organisations should clearly state:

atuition fees;
bcourse fees;
capplication fees;
denrolment fees;
eadministration fees;
fmaterial fees;
gequipment fees;
hplacement fees;
iexam fees;
jrefund conditions;
kscholarship conditions;
lgovernment funding conditions;
mpayment deadlines;
npayment plans;
odeposit requirements;
pcancellation terms;
qhidden or additional costs;
rwhether prices include GST, where relevant;
swhether fees are estimated or fixed; and
twhere users can verify official fee information.

Organisations must not hide important costs in fine print or create a false impression that a service is free, funded, discounted or guaranteed when conditions apply.

7.7 Scholarships, funding and financial support claims

Scholarship, funding, subsidy, grant, loan, discount or financial-support claims must be accurate and based on reasonable grounds.

Organisations must not:

aclaim funding is guaranteed when it is not;
bclaim a scholarship is guaranteed when it is not;
cclaim a user is eligible without proper basis;
dhide eligibility conditions;
ehide deadlines;
fhide limited availability;
gexaggerate savings;
himply government approval where none exists;
imisrepresent refund rights;
jpressure users into payment;
kuse fake scholarship offers to collect personal information; or
luse misleading financial claims to influence user decisions.

7.8 Accreditation, registration, licensing and approval claims

Organisations must not make false or misleading claims about accreditation, registration, licensing, government approval, regulator approval, professional recognition, course recognition, employment approval or industry recognition.

Any such claim must be current, accurate and supported by evidence.

Organisations must not falsely claim to be:

aregistered;
baccredited;
clicensed;
dgovernment-approved;
eregulator-approved;
fYuzee-approved;
gYuzee-certified;
hofficially partnered with Yuzee;
iofficially partnered with government;
jofficially partnered with another institution;
kofficially partnered with an employer;
lauthorised to issue qualifications;
mauthorised to provide training;
nauthorised to sponsor visas;
oauthorised to provide professional licensing; or
pauthorised to make employment offers.

If approval, accreditation, registration or recognition is limited, conditional, expired, pending, suspended or under review, that must not be hidden.

7.9 Brand, logo and identity claims

Organisations must only use names, logos, trademarks, images, badges, seals, screenshots or branding that they are authorised to use.

Organisations must not:

ause another organisation’s logo without authority;
buse government logos without authority;
cuse regulator logos without authority;
duse Yuzee branding without authority;
euse accreditation badges without authority;
fimply endorsement where none exists;
gcreate fake verification badges;
himitate another organisation;
iimitate Yuzee;
jcreate confusingly similar profiles;
kuse misleading images;
luse fake staff photos;
muse AI-generated images to misrepresent real staff, campuses, workplaces or facilities;
nuse stock images in a way that creates a false impression; or
ootherwise misrepresent identity, authority or affiliation.

7.10 No fake, bait or unavailable listings

Yuzee does not allow fake, bait, expired, unavailable or misleading listings.

Organisations must not publish listings for:

acourses that are not available;
bjobs that are not available;
cplacements that are not available;
dinternships that are not available;
eoffers that are not genuine;
fscholarships that are not available;
gfunding that is not available;
hpositions that are already filled;
icourses that have been discontinued;
jopportunities that are used only to collect leads;
kopportunities that are used only to collect documents;
lopportunities that are used only to move users off-platform;
mopportunities that are materially different from what is described; or
nopportunities the organisation is not authorised to offer.

If availability is limited or uncertain, the listing must clearly say so.

7.11 No misleading outcome claims

Profiles, listings and public content must not guarantee outcomes unless those outcomes are genuinely guaranteed, lawful and supported by evidence.

Organisations must not make unsupported claims such as:

aguaranteed enrolment;
bguaranteed admission;
cguaranteed job;
dguaranteed interview;
eguaranteed placement;
fguaranteed internship;
gguaranteed visa;
hguaranteed scholarship;
iguaranteed funding;
jguaranteed salary;
kguaranteed career outcome;
lguaranteed migration outcome;
mguaranteed professional registration;
nguaranteed licence;
oguaranteed employer response; or
pguaranteed success.

If an outcome depends on conditions, those conditions must be clear.

7.12 Comparative claims

Organisations must not make misleading comparative claims.

Comparative claims may include claims that an organisation, course, job, service or offer is:

abest;
bcheapest;
cfastest;
dmost popular;
ehighest ranked;
fmost trusted;
gmost successful;
hleading;
inumber one;
jbetter than another provider;
khigher quality than another provider; or
lmore likely to produce an outcome.

Comparative claims must be specific, current, fair, supported by evidence and not misleading.

Yuzee may request evidence for comparative claims or remove them.

7.13 User profile content

Users must ensure their profile content is accurate and not misleading.

Users must not include:

afake names;
bfake education history;
cfake work history;
dfake qualifications;
efake skills;
ffake certificates;
gfake references;
hfake identity information;
imisleading visa or work-rights information;
jmisleading location information;
kimpersonation;
ldiscriminatory content;
mabusive content;
nsexual content;
ospam;
pscams;
qirrelevant promotions; or
rcontent that breaches these Guidelines.

Yuzee may restrict, correct, remove or ask for verification of user profile content where appropriate.

7.14 Public content must be suitable for Yuzee

Public or user-facing content must be appropriate for an education, career, employment, training and offer platform.

Content must not include:

aillegal content;
bsexual content;
chate speech;
ddiscriminatory content;
eharassment;
fthreats;
ggraphic violence;
hextremist content;
iscams;
jfake offers;
kphishing links;
lmalware;
mmisleading claims;
noffensive material;
ounauthorised personal information;
pconfidential information without authority;
qspam;
runrelated advertising; or
scontent that harms trust in Yuzee.

7.15 AI-generated or AI-assisted public content

If AI tools are used to draft, generate, translate, summarise or improve public content, the person or organisation publishing the content remains responsible for it.

AI-generated or AI-assisted content must be reviewed before publication.

It must not be:

ainaccurate;
bmisleading;
cfabricated;
ddiscriminatory;
eunsafe;
funlawful;
gcopied without rights;
hfalsely attributed;
ipretending to be human-reviewed where it was not;
jpretending to be verified where it was not;
kexaggerating outcomes;
lmaking unsupported claims;
mcreating fake testimonials;
ncreating fake staff profiles;
ocreating fake provider information; or
pinconsistent with these Guidelines.

7.16 Testimonials, reviews and success stories

Testimonials, reviews, case studies and success stories must be genuine, authorised and not misleading.

Organisations must not:

acreate fake reviews;
bcreate fake testimonials;
cuse testimonials without permission;
dedit testimonials in a misleading way;
ehide important context;
fimply typical results where results are not typical;
gpay for reviews without proper disclosure where disclosure is required;
huse AI-generated fake testimonials;
iuse staff or related-party testimonials in a misleading way;
jclaim user success that did not happen; or
kuse old outcomes as if they are current.

Yuzee may remove testimonials, reviews or success stories that appear misleading or unsupported.

7.17 Links and external content

Profiles, listings and public content may include links only where permitted by Yuzee.

Links must not lead to:

aphishing pages;
bmalware;
cfake application forms;
dfake payment pages;
escam websites;
fmisleading landing pages;
gunsafe downloads;
hunauthorised document collection forms;
iunrelated marketing pages;
jadult content;
killegal content;
lpages that impersonate Yuzee;
mpages that impersonate another organisation; or
npages that otherwise breach these Guidelines.

Yuzee may block, remove or review links.

7.18 Keeping content current

Organisations must keep their profiles, listings and public content current.

Organisations should promptly update or remove content if:

aa course changes;
ba course is full;
ca course is cancelled;
da course is discontinued;
ea course fee changes;
fa job is filled;
ga job is withdrawn;
ha placement is unavailable;
ian internship is unavailable;
ja scholarship closes;
kfunding changes;
lentry requirements change;
mdeadlines change;
nstaff details change;
oaccreditation changes;
pregistration changes;
qlocation changes;
rdelivery mode changes;
spayment terms change;
toffer conditions change; or
uany other important information changes.

7.19 Evidence for claims

Yuzee may ask users or organisations to provide evidence supporting profile, listing or public content claims.

Evidence may include:

aregistration records;
baccreditation records;
clicensing records;
dcourse documents;
ejob documents;
fauthorisation letters;
gstaff authority confirmation;
hfee schedules;
ischolarship terms;
jfunding terms;
kofficial webpages;
lemployer confirmation;
mpartner confirmation;
nregulator information;
oscreenshots;
pcontracts;
qpolicies;
rpublic records; or
sother information Yuzee reasonably requests.

If evidence is not provided, Yuzee may restrict, remove or refuse the content.

7.20 Yuzee may edit, label or clarify content

Yuzee may edit, format, label, clarify, summarise or add warnings to content where appropriate.

This may include adding labels such as:

aunverified;
bpending review;
climited availability;
dconditions apply;
ethird-party information;
fuser-submitted;
gorganisation-submitted;
hAI-assisted;
ioutdated;
junder review;
kreported;
lsuspended; or
mremoved.

Yuzee may do this to improve clarity, safety, quality, consistency, accessibility or platform integrity.

7.21 Yuzee may remove or restrict content

Yuzee may reject, hide, remove, restrict, suspend or disable profiles, listings or public content where Yuzee reasonably believes the content is:

ainaccurate;
boutdated;
cmisleading;
dunsupported;
eunlawful;
funsafe;
gdiscriminatory;
hexploitative;
ispam;
jfake;
kunauthorised;
lharmful;
moffensive;
nlow quality;
oirrelevant;
pcopied without rights;
qin breach of intellectual property rights;
rin breach of privacy rights;
sinconsistent with these Guidelines;
tinconsistent with Yuzee’s Terms; or
uotherwise inappropriate for Yuzee.

7.22 Publication is not endorsement

If content appears on Yuzee, this does not mean Yuzee guarantees, endorses, certifies, accredits, sponsors or approves the content, organisation, course, job, offer or opportunity.

Yuzee may review content, but review does not guarantee that every issue will be identified.

Users should verify important information directly with the relevant organisation or official source before making decisions.

7.23 Search, ranking and display

Yuzee may decide how profiles, listings, offers and content are searched, ranked, filtered, recommended, displayed or hidden.

Yuzee may consider factors such as:

arelevance;
buser preferences;
clocation;
deligibility;
eavailability;
fquality;
gsafety;
hverification status;
icompleteness;
jresponsiveness;
kuser feedback;
lcomplaints;
mdata quality;
nsubscription plan;
oplatform rules;
plegal requirements;
qproduct testing;
rAI matching;
sRMO relevance; and
tother factors Yuzee considers appropriate.

Yuzee does not guarantee any particular ranking, visibility, traffic, lead volume, application volume, offer volume or user response.

7.24 Reporting inaccurate or misleading content

Users and organisations should report content that appears inaccurate, misleading, fake, unsafe, unlawful, discriminatory, unavailable, expired or inappropriate.

Reports should include relevant details such as:

aprofile name;
blisting name;
coffer name;
dorganisation name;
escreenshots;
fdates;
glinks;
hdocuments;
iexplanation of the issue; and
jany evidence supporting the report.

Yuzee may review the report and take action where appropriate.

7.25 Content responsibility

The person or organisation that provides content to Yuzee remains responsible for that content.

They are responsible for ensuring the content is accurate, lawful, authorised, current and compliant with these Guidelines.

Yuzee may assist with formatting, AI support, review, moderation, matching or display, but this does not transfer responsibility for third-party content to Yuzee except to the extent required by law.

Offers and Opportunity Rules

8.1 Purpose of this section

This section applies to offers, opportunities, invitations, responses, proposals, placements, jobs, internships, scholarships, funding-related opportunities, enrolment opportunities and other pathways made available through Yuzee.

Offers and opportunities must be genuine, lawful, authorised, clear, accurate and not misleading.

Yuzee may support, display, review, match, rank, transmit, summarise or help manage offers and opportunities, but institutions, companies, employers and partners remain responsible for the offers and opportunities they create or send.

8.2 Offers covered by this section

This section applies to offers and opportunities such as:

acourse offers;
benrolment offers;
cconditional course offers;
dadmission offers;
etraining offers;
fshort-course offers;
gscholarship offers;
hfunding-related offers;
ipayment-plan offers;
jjob offers;
kinterview invitations;
linternship offers;
mplacement offers;
napprenticeship opportunities;
otraineeship opportunities;
pwork experience opportunities;
qgraduate opportunities;
remployer opportunities;
scompany opportunities;
tpartner opportunities;
uRMO responses;
vdirect offers;
wlimited-time offers;
xpromotional offers;
ytrial offers; and
zany other offer or opportunity made through or because of Yuzee.

8.3 Genuine offers only

Institutions, companies, employers and partners must only make genuine offers and opportunities through Yuzee.

An offer must not be fake, unavailable, expired, fabricated, unauthorised or used only to collect user information.

An organisation must not make an offer unless it has a reasonable basis to believe:

athe organisation is authorised to make the offer;
bthe offer is real;
cthe offer is currently available or clearly marked as subject to availability;
dthe offer conditions are accurate;
ethe offer can be supplied if the user meets the stated conditions;
fthe relevant staff member is authorised to send the offer;
gthe offer complies with law;
hthe offer complies with Yuzee’s Terms;
ithe offer complies with these Guidelines; and
jthe offer does not create a false impression.

8.4 Clear offer details

Offers must be clear enough for a user to understand what is being offered.

Where relevant, an offer should clearly state:

aorganisation name;
btrading name, if different;
coffer type;
dcourse name;
equalification name;
fjob title;
gopportunity name;
hcampus or work location;
ionline, in-person, remote or hybrid status;
jstart date;
kduration;
lhours or expected time commitment;
moffer expiry date;
neligibility requirements;
oentry requirements;
prequired documents;
qfees;
rpayment requirements;
srefund conditions;
tfunding conditions;
uscholarship conditions;
vinterview requirements;
wplacement requirements;
xwork-rights requirements;
ysafety or background-check requirements;
zconditions that must be satisfied;
aawho the user should contact;
abnext steps; and
acwhere the user can verify the offer.

If any important detail is uncertain, the offer must clearly say that it is uncertain.

8.5 Conditional offers

Conditional offers are allowed only if the conditions are clearly stated.

A conditional offer should explain:

awhat conditions apply;
bwho decides whether the conditions are met;
cwhat documents are required;
dwhether fees must be paid;
ewhether the place, job or opportunity is subject to availability;
fwhether the user must attend an interview;
gwhether the user must pass checks;
hwhether funding approval is required;
iwhether scholarship approval is required;
jwhether work rights are required;
kwhether visa or migration requirements apply;
lwhen the conditions must be satisfied;
mwhat happens if the conditions are not satisfied; and
nwhether the offer can be withdrawn.

An organisation must not present a conditional offer as guaranteed or unconditional.

8.6 No false guarantees

Organisations must not guarantee outcomes unless the guarantee is genuine, lawful, clear and fully supported.

Organisations must not falsely guarantee:

aenrolment;
badmission;
cacceptance;
djob placement;
eemployment;
finterview;
ginternship;
hwork placement;
iapprenticeship;
jtraineeship;
kscholarship;
lfunding;
mvisa approval;
nwork rights;
oprofessional registration;
plicensing;
qsalary;
rcareer outcome;
smigration outcome;
temployer response;
uinstitution response; or
vany other outcome.

If an outcome depends on conditions, those conditions must be clearly stated.

8.7 No misleading urgency

Organisations must not create false urgency or pressure users into making rushed decisions.

Organisations must not say or imply that a user will lose all opportunities unless they act immediately, unless that statement is true, fair, specific and supported by evidence.

Time limits, deadlines, limited places or limited availability must be accurate.

If a deadline is flexible, estimated, subject to change or controlled by a third party, the organisation should say so clearly.

8.8 No bait offers

Organisations must not use bait offers.

This means an organisation must not promote an offer that is unavailable, unrealistic or materially different from what the user will actually receive.

Bait offers may include:

aunavailable courses;
bunavailable jobs;
cunavailable placements;
dunavailable internships;
efake scholarships;
ffake discounts;
gfake funding;
hoffers used only to collect leads;
ioffers used only to collect personal information;
joffers used only to move users off-platform;
koffers used only to sell a different product or service;
loffers used only to pressure users into paying; or
moffers the organisation cannot reasonably supply.

8.9 No illegal, unsafe or exploitative offers

Offers and opportunities must not involve illegal, unsafe or exploitative activity.

Organisations must not make offers involving:

aunlawful work;
bunsafe work;
csham contracting;
dunlawful unpaid labour;
eunlawful unpaid trials;
fexploitative internships;
gfake training;
hfake qualifications;
ifake certificates;
jfake references;
kfake employment;
lfake work experience;
millegal recruitment fees;
nunlawful visa arrangements;
oillegal goods or services;
pfraud;
qscams;
rmoney mule activity;
spyramid schemes;
tidentity theft;
uharassment;
vdiscrimination;
wchild exploitation;
xsexual exploitation;
yhuman trafficking; or
zany other unlawful, unsafe or exploitative conduct.

8.10 Employment, internship and placement offers

Job, internship, placement, work experience, apprenticeship and traineeship offers must be lawful and clear.

Where relevant, organisations should clearly explain:

awhether the opportunity is paid or unpaid;
bthe pay rate;
cexpected hours;
dexpected duties;
esupervision arrangements;
flocation;
gduration;
hemployment type;
iwhether the opportunity is part of a course or vocational placement;
jwhether the user will perform productive work;
kwhether the user will receive the main benefit;
lwhether the opportunity may lead to employment;
mwhether employment is guaranteed or not guaranteed;
nrequired work rights;
orequired checks;
psafety requirements;
qaward or workplace conditions, where relevant;
rtraining provided; and
sany other important conditions.

Organisations must not disguise employment as unpaid work to avoid lawful pay or workplace obligations.

8.11 Course and education offers

Course, training, admission and enrolment offers must be accurate and clear.

Where relevant, organisations should clearly explain:

acourse name;
bqualification level;
ccourse code;
dprovider name;
ecampus;
fdelivery mode;
gstart date;
hduration;
istudy load;
jentry requirements;
kEnglish language requirements;
lwork placement requirements;
mpractical requirements;
nassessment requirements;
ofees;
pfunding;
qscholarships;
rrefund conditions;
saccreditation;
tregistration;
ulicensing outcome;
vcredit pathways;
wavailability;
xoffer expiry; and
ynext steps.

An education offer must not imply that Yuzee, a government agency, regulator or another institution has approved the offer unless that is true and authorised.

8.12 Scholarship, funding and discount offers

Scholarship, funding, subsidy, loan, grant, discount or payment-plan offers must be accurate and not misleading.

Organisations must clearly state relevant conditions, including:

aeligibility;
bamount;
cwhat is covered;
dwhat is not covered;
ewhether the support is guaranteed;
fwhether the support is subject to approval;
gdeadlines;
hdocumentation required;
ilimited availability;
jrefund effect;
kwithdrawal effect;
lpayment obligations;
mgovernment or third-party approval requirements; and
nwhere the user can verify the offer.

Organisations must not use fake scholarships, fake discounts or fake funding to pressure users or collect personal information.

8.13 Payment requests connected with offers

Payment requests connected with offers must be lawful, accurate, authorised and transparent.

Organisations must not request payment in a way that is misleading, unsafe, unauthorised or inconsistent with Yuzee’s rules.

Payment-related offer content should clearly state:

aamount payable;
bcurrency;
cwhat the payment is for;
dwhether payment is required;
ewhen payment is due;
fofficial payment method;
gwho receives the payment;
hreceipt process;
irefund conditions;
jcancellation conditions;
kconsequences of non-payment;
lwhether payment is made through Yuzee or directly to the organisation; and
mwhere the user can verify the payment request.

Organisations must not pressure users to make urgent payments through unsafe, unofficial or unverifiable channels.

8.14 No requests for unnecessary sensitive information

Organisations must not request unnecessary sensitive information as part of an offer.

Sensitive information may include:

apassport details;
bvisa details;
cMedicare information;
ddriver licence details;
ehealth information;
fdisability information;
gfinancial hardship information;
hbank account details;
itax file numbers;
jidentity documents;
kdetailed family information;
lcounselling information;
mbiometric information;
nexact address, unless needed;
odocuments unrelated to the offer; or
pany other sensitive or high-risk information.

If sensitive information is required, the organisation must clearly explain why it is required, how it will be used, who will receive it, and how it will be protected.

8.15 No off-platform offer manipulation

Organisations must not pressure users to move off-platform to avoid Yuzee’s rules, safety checks, records, moderation, billing, credit rules, reporting tools or offer review.

Organisations must not say or imply that a user must communicate outside Yuzee to:

akeep an offer;
breceive a better offer;
cavoid losing a place;
davoid missing a job;
eavoid Yuzee review;
favoid Yuzee records;
ghide a payment request;
hhide offer conditions;
ihide unlawful conduct;
javoid credit usage;
kavoid billing rules;
lavoid user reporting; or
mavoid these Guidelines.

8.16 No impersonation in offers

Organisations and users must not impersonate another person, company, institution, employer, partner, regulator, government agency or Yuzee when making or responding to offers.

Organisations must not falsely claim to act for:

aYuzee;
banother institution;
canother company;
danother employer;
ea government agency;
fa regulator;
ga migration agent;
ha scholarship body;
ia funding body;
ja recruitment agency;
ka professional body;
la campus;
ma partner; or
nany other organisation or person.

8.17 Offer records

Yuzee may keep records of offers, opportunity details, RMO responses, offer communications, offer status, user responses, organisation responses, documents, timestamps, payment references, credit usage and related metadata.

Yuzee may use offer records for:

aservice delivery;
buser support;
corganisation support;
dRMO management;
eoffer tracking;
fbilling and credit management;
gdispute resolution;
hcomplaint handling;
ifraud prevention;
jscam detection;
ksafety review;
llegal compliance;
maudit;
nreporting;
oplatform improvement; and
penforcement of these Guidelines.

8.18 Yuzee may review offers

Yuzee may review, delay, approve, reject, remove, restrict, suspend, label or request evidence for offers.

Yuzee may do this before or after an offer is shown to users.

Yuzee may review offers using:

aautomated checks;
bAI-supported checks;
chuman review;
dsupport review;
esafety review;
ffraud signals;
gpayment signals;
huser reports;
iorganisation reports;
jcomplaint history;
kpublic information;
lverification information;
mregulator information;
ndocument checks;
osource checks; and
pany other information Yuzee reasonably considers relevant.

Yuzee is not required to publish or send every offer.

8.19 Yuzee may request evidence

Yuzee may request evidence that an offer is genuine, authorised, lawful and accurate.

Evidence may include:

aorganisation registration;
bprovider registration;
caccreditation records;
dlicensing records;
estaff authority confirmation;
fcourse documents;
gjob documents;
hfee schedules;
ischolarship terms;
jfunding terms;
koffer terms;
lemployment terms;
mplacement terms;
ninternship terms;
opayment records;
pofficial webpage links;
qcontract documents;
rregulator records;
sconfirmation from authorised staff; or
tother evidence Yuzee reasonably requests.

If evidence is not provided, Yuzee may remove, delay, restrict or reject the offer.

8.20 Yuzee may remove unsafe or misleading offers

Yuzee may remove, hide, restrict, suspend or block an offer where Yuzee reasonably believes the offer is:

afake;
bmisleading;
cunclear;
dunavailable;
eexpired;
funsupported;
gunlawful;
hunsafe;
idiscriminatory;
jexploitative;
kspam;
la scam;
ma bait offer;
nunauthorised;
oincorrectly priced;
pmissing important conditions;
qusing false urgency;
rrequesting unsafe payment;
srequesting unnecessary sensitive information;
tbreaching these Guidelines;
ubreaching Yuzee’s Terms; or
votherwise inappropriate for Yuzee.

8.21 User responsibility before accepting offers

Users should carefully review offers before accepting, paying, applying, enrolling, attending an interview, starting work or sharing documents.

Users should check:

awho made the offer;
bwhether the organisation is genuine;
cwhether the offer is current;
dwhether the offer is conditional;
ewhether the offer has an expiry date;
fwhat documents are required;
gwhat fees apply;
hwhether payment is required;
irefund rules;
jeligibility rules;
kentry requirements;
lwork-rights requirements;
mscholarship or funding conditions;
njob duties;
opay and employment conditions;
pplacement requirements;
qinternship arrangements;
rofficial contact details;
sofficial website information; and
tany risk or uncertainty.

Users should verify important information directly with the relevant institution, company, employer, regulator, government body or official source.

8.22 No guarantee of offers or outcomes

Yuzee does not guarantee that a user will receive an offer, receive multiple offers, be accepted, be enrolled, be interviewed, be hired, receive funding, receive a scholarship, receive a placement, receive an internship, obtain a visa, obtain work rights, obtain a licence, obtain registration or achieve any other outcome.

Yuzee may support offer workflows, but third-party organisations remain responsible for their own decisions.

8.23 Offers are not Yuzee endorsements

If an offer appears on Yuzee, this does not mean Yuzee guarantees, endorses, certifies, accredits, sponsors or approves the offer, organisation, course, job, placement, internship, scholarship or opportunity.

Yuzee may review offers, but review does not guarantee that every issue will be found.

Users should verify important offer details before relying on them.

8.24 Reporting suspicious offers

Users and organisations should report offers that appear:

afake;
bmisleading;
cunavailable;
dexpired;
eunsafe;
funlawful;
gdiscriminatory;
hexploitative;
ispam;
jscam-related;
kasking for suspicious payments;
lasking for unnecessary sensitive information;
mpressuring users to move off-platform;
nimpersonating another organisation;
opromising unrealistic outcomes; or
potherwise inappropriate.

Reports should include relevant screenshots, messages, offer details, organisation name, payment request details, links, documents and a clear explanation of the concern.

8.25 Serious offer-related misconduct

Yuzee may take urgent action where an offer appears to involve serious misconduct.

This may include:

afraud;
bscams;
cidentity theft;
dfake employment;
efake enrolment;
funlawful unpaid work;
gunsafe work;
hchild safety risk;
iexploitation;
jsexual exploitation;
khuman trafficking;
lmoney mule activity;
mpyramid schemes;
nillegal services;
ofake qualifications;
ppayment fraud;
qunauthorised data collection;
rserious privacy risk;
sthreats; or
tother serious safety or legal risks.

Yuzee may preserve records, restrict accounts, suspend organisations, notify affected users or report serious matters to relevant external parties where appropriate.

8.26 Offer responsibility

The organisation that makes an offer remains responsible for that offer.

Yuzee may help display, transmit, match, summarise, support, review or moderate an offer, but this does not transfer responsibility for the offer to Yuzee except to the extent required by law.

Organisations must ensure their offers comply with these Guidelines, Yuzee’s Terms, applicable laws and any separate agreement with Yuzee.

Institution, Company and Partner Verification

9.1 Purpose of verification

Yuzee may use verification, screening, review and approval processes to help protect users, organisations, personal information, offers, chat, RMO workflows, payments, platform quality and community trust.

Verification may help Yuzee reduce risks such as:

afake institutions;
bfake companies;
cfake employers;
dfake partners;
efake recruiters;
ffake offers;
gfake jobs;
hfake courses;
iunauthorised staff access;
jmisleading profiles;
kmisleading offers;
ldata misuse;
mscams;
nfraud;
oidentity theft;
ppayment abuse;
qunlawful activity;
rprivacy risk;
suser safety risk; and
tplatform misuse.

Yuzee may verify organisations before allowing access, after access has been granted, when new features are used, when suspicious activity is detected, when a report is made, or at any other time Yuzee reasonably considers appropriate.

9.2 Who may be subject to verification

Yuzee may verify or review:

ainstitutions;
bRTOs;
cTAFEs;
duniversities;
eprivate colleges;
fschools;
gshort-course providers;
honline course providers;
icompanies;
jemployers;
krecruiters;
lplacement hosts;
minternship hosts;
napprenticeship or traineeship organisations;
ogroup training organisations;
pjob service providers;
qagencies;
rpartners;
seducation agents;
tmigration-related partners, where relevant;
upathway providers;
vsupport organisations;
wcampuses;
xbrands;
ysubsidiaries;
zparent organisations;
aastaff members;
abadministrators;
acbilling users;
adcounsellors or advisors using organisation tools; and
aeany other person or entity using organisation features.

9.3 Information Yuzee may request

Yuzee may request information to verify an organisation or staff user.

This may include:

alegal entity name;
btrading name;
cbusiness name;
dABN;
eACN;
fregistered address;
goperating address;
hcampus address;
ibusiness website;
jofficial email domain;
kofficial phone number;
ldirector, owner or authorised representative details;
mstaff name;
nstaff role;
ostaff email address;
pproof of staff authority;
qprovider registration number;
rRTO code;
sTEQSA provider ID;
tCRICOS provider code;
uaccreditation details;
vlicensing details;
wprofessional registration details;
xcourse authority information;
yjob authority information;
zoffer authority information;
aainsurance information, where relevant;
abworkplace safety information, where relevant;
acprivacy contact details;
adbilling contact details;
aepayment method details;
afpublic register links;
agsupporting documents;
ahcontracts or agreements;
aipartnership evidence;
ajregulator information;
akcomplaint history, where relevant;
alreferences or confirmations; and
amany other information Yuzee reasonably requests.

9.4 Business identity checks

Yuzee may check business identity information against public or official sources.

This may include checking:

aABN status;
bACN status;
cbusiness name registration;
dcompany registration;
eGST registration, where relevant;
ftrading names;
gentity type;
hregistered address information;
ipublic register information;
jbusiness website information;
kdomain information;
lpublic contact details;
msocial media presence;
nregulator warnings;
oinsolvency or deregistration information, where relevant;
pbanned or disqualified information, where relevant;
qpublic complaints or alerts, where relevant; and
rother information Yuzee reasonably considers relevant.

A business name, ABN, ACN or public listing does not automatically mean an organisation is approved by Yuzee.

9.5 Education provider verification

Yuzee may verify education providers before allowing them to publish profiles, list courses, receive RMO requests, contact users or make education-related offers.

This may include checking:

aprovider name;
bRTO registration;
cRTO code;
dTAFE status;
euniversity status;
fhigher education provider registration;
gTEQSA registration;
hcourse accreditation;
iCRICOS registration, where relevant;
japproved course scope;
kcampus or delivery locations;
lonline delivery claims;
mqualification authority;
nregulator conditions;
oregulator decisions;
psuspension or cancellation status;
qteach-out arrangements, where relevant;
rprovider website;
sofficial contact details;
tadmissions authority;
ustaff authority;
vfees and funding claims;
wscholarship claims;
xinternational-student claims; and
yany other education-provider information Yuzee reasonably considers relevant.

Education providers must not list courses, qualifications, campuses, locations, delivery modes, accreditations or outcomes they are not authorised to offer.

9.6 Company and employer verification

Yuzee may verify companies, employers, recruiters, placement hosts, internship hosts and other employment-related organisations.

This may include checking:

alegal entity name;
btrading name;
cABN or ACN;
dbusiness name;
ewebsite;
fofficial email domain;
gindustry;
hlocation;
istaff authority;
jhiring authority;
kjob posting authority;
loffer authority;
mworkplace legitimacy;
nrole availability;
oemployment type;
ppayment and wage claims;
qinternship or placement structure;
rworkplace safety information;
sinsurance or compliance information, where relevant;
tregulator or public warning information;
uscam signals;
vsuspicious payment requests;
wcontact details; and
xany other information Yuzee reasonably considers relevant.

Companies and employers must not create fake job offers, fake interviews, fake placements, fake internships, unlawful unpaid work, unsafe work, sham contracting or misleading employment opportunities.

9.7 Partner verification

Yuzee may verify partners before allowing them to access users, data, dashboards, referral features, support workflows, RMO workflows, offer tools or organisation features.

Partners may include:

ajob service providers;
bgroup training organisations;
cpathway partners;
dtraining partners;
esupport organisations;
fagencies;
geducation agents;
hcareer partners;
iplacement partners;
jemployer partners;
kgovernment-related partners;
lcommunity organisations;
mindustry bodies;
ncounselling or advisory partners; and
oother approved organisations.

Yuzee may request evidence of authority, legal status, partnership scope, staff roles, privacy practices, service scope and compliance obligations.

9.8 Staff authority and access control

Organisations must ensure that only authorised staff access Yuzee organisation features.

This includes access to:

aorganisation profiles;
bcourse listings;
cjob listings;
doffer tools;
eRMO records;
fuser profiles;
gdocuments;
hchat;
iCRM records;
jdashboards;
kreports;
lbilling tools;
msubscription tools;
ncredit tools;
oadmin settings;
pexports;
qintegrations; and
rsupport records.

Organisations are responsible for staff actions taken through their accounts.

Organisations must promptly remove or update staff access when a staff member leaves, changes roles, loses authority or no longer needs access.

9.9 Email domain and contact verification

Yuzee may require organisation staff to use official business, institution or organisation email addresses.

Yuzee may restrict the use of personal email addresses for organisation accounts unless Yuzee approves otherwise.

Yuzee may check:

aemail domain;
bemail verification status;
cphone number;
dwebsite domain;
estaff role;
fstaff relationship to the organisation;
gauthority to act;
hcontact consistency;
isuspicious domain variations;
jimpersonation risk; and
kother contact signals.

Organisations and staff must not use email domains, phone numbers, websites or contact details that impersonate another organisation or mislead users.

9.10 Verification of offers and opportunity authority

Yuzee may verify whether an organisation has authority to make a specific offer or opportunity.

This may include checking authority to offer:

aa course;
ba qualification;
can enrolment opportunity;
da scholarship;
efunding;
fa discount;
ga job;
han interview;
ian internship;
ja placement;
ka work trial;
lan apprenticeship;
ma traineeship;
na graduate role;
oa pathway opportunity;
pa partnership opportunity; or
qany other opportunity.

Yuzee may request evidence before publishing or releasing an offer.

9.11 Ongoing verification

Verification is not a one-time process.

Yuzee may re-check an organisation or staff user at any time, including when:

athe organisation joins Yuzee;
bthe organisation adds staff;
cthe organisation changes staff roles;
dthe organisation changes its profile;
ethe organisation adds courses;
fthe organisation adds jobs;
gthe organisation makes offers;
hthe organisation uses RMO tools;
ithe organisation accesses sensitive information;
jthe organisation changes payment details;
kthe organisation changes billing details;
la user makes a report;
ma complaint is received;
nsuspicious activity is detected;
opublic register information changes;
pregulator information changes;
qpayment risk changes;
rdata risk changes;
ssafety risk changes; or
tYuzee reasonably considers re-verification necessary.

9.12 Organisations must keep verification information current

Organisations must keep verification information accurate and current.

They must promptly update Yuzee if there are changes to:

alegal name;
btrading name;
cABN;
dACN;
ebusiness name;
fregistration status;
gaccreditation status;
hlicence status;
iprovider status;
jCRICOS status;
kRTO scope;
lTEQSA status;
mcourse authority;
njob authority;
ostaff authority;
pstaff contact details;
qorganisation address;
rwebsite;
semail domain;
tpayment details;
ubilling contact;
vprivacy contact;
wownership;
xcontrol;
yinsolvency status;
zregulator conditions;
aasuspension;
abcancellation;
acdisciplinary action;
adinvestigation; or
aeany other material information.

9.13 False verification information is prohibited

Organisations and staff must not provide false, misleading, incomplete, outdated or unauthorised verification information.

They must not:

aimpersonate another organisation;
bimpersonate another staff member;
cclaim authority they do not have;
duse fake registration details;
euse fake accreditation details;
fuse fake licence details;
guse fake business details;
huse fake staff details;
iuse fake email domains;
juse fake websites;
kuse fake documents;
lsubmit altered documents;
mhide material restrictions;
nhide regulator action;
ohide suspension or cancellation;
phide loss of authority;
qmisrepresent partnerships;
rmisrepresent Yuzee approval; or
sotherwise mislead Yuzee or users.

9.14 Verification does not guarantee safety or quality

Yuzee may verify or review organisations, staff, profiles, offers and supporting information.

However, verification does not guarantee that:

athe organisation is risk-free;
bthe organisation’s services are suitable for every user;
cevery offer is accurate;
devery offer will remain available;
eevery staff member will act properly;
fevery course will remain available;
gevery job will remain available;
hevery communication will be accurate;
ievery claim will be verified;
jevery user will be accepted;
kevery user will receive an offer;
levery issue will be detected;
mevery third-party decision will be correct; or
nevery third-party service will meet user expectations.

Verification is a platform safety and quality process. It is not a guarantee, endorsement, accreditation, certification, insurance, warranty or legal approval by Yuzee.

9.15 Yuzee may approve, reject or restrict organisations

Yuzee may approve, reject, delay, restrict, suspend, remove or terminate an organisation or staff user where Yuzee reasonably considers it appropriate.

Reasons may include:

afailed verification;
bincomplete verification;
cinconsistent information;
dsuspicious information;
efake information;
fregulator concerns;
gpublic warnings;
hcomplaint history;
iunsafe offers;
jmisleading offers;
kdata misuse;
lprivacy concerns;
mpayment risk;
nfraud risk;
oscam risk;
pstaff misuse;
qunauthorised access;
rbreach of these Guidelines;
sbreach of Yuzee’s Terms;
tlegal risk;
ureputational risk; or
vplatform integrity risk.

9.16 Yuzee may request further evidence

Yuzee may request further evidence at any time.

If an organisation or staff user does not provide requested evidence within a reasonable time, Yuzee may:

adelay approval;
brestrict features;
chide profiles;
dhide listings;
eblock offers;
fblock chat;
gpause RMO access;
hrestrict dashboard access;
isuspend staff access;
jsuspend the organisation;
kterminate access; or
ltake other action permitted under Yuzee’s Terms.

9.17 High-risk organisations or offers

Yuzee may apply additional checks to organisations or offers that appear higher risk.

Higher-risk indicators may include:

anewly created business;
bunclear business identity;
cinconsistent contact details;
dpersonal email domain used for organisation access;
eunverifiable staff authority;
fsuspicious website;
gcopied content;
hfake testimonials;
iurgent payment requests;
jrequests for unnecessary identity documents;
krequests to move users off-platform;
lunrealistic job claims;
munrealistic scholarship claims;
nguaranteed outcome claims;
ocomplaints from users;
pregulator concerns;
qsuspicious links;
rscam reports;
sunusual offer volume;
thigh-risk industry;
uoverseas entity risks; or
vany other risk signal.

Yuzee may restrict high-risk activity until the risk is resolved.

9.18 International organisations

Yuzee may allow some international organisations, partners, institutions or companies to use Yuzee.

International organisations may be required to provide additional information, such as:

alegal registration in their country;
blocal business registration;
cofficial website;
dauthorised representatives;
eproof of authority;
faccreditation or licensing information;
gprivacy and data protection information;
hpayment information;
itax information;
jservice location;
kAustralian representative details, where relevant;
lcross-border data information; and
many other information Yuzee reasonably requires.

Yuzee may refuse or restrict international organisations where verification is not sufficient or risk is too high.

9.19 Records of verification

Yuzee may keep records of verification checks, documents, staff authority, public register information, approval decisions, risk flags, complaints, evidence requests and related communications.

Yuzee may use verification records for:

aplatform safety;
bcompliance;
caudit;
dsupport;
edispute resolution;
fcomplaint handling;
gfraud prevention;
hscam prevention;
ipayment protection;
jprivacy protection;
ksecurity;
llegal claims;
mregulator response;
norganisation management;
oaccount management; and
penforcement of these Guidelines.

Yuzee will handle personal information in verification records in accordance with its Privacy Policy and applicable law.

9.20 Reporting suspicious organisations

Users and organisations should report any institution, company, employer, partner, staff member or profile that appears suspicious, fake, misleading, unsafe, unauthorised or unlawful.

Reports should include relevant details such as:

aorganisation name;
bstaff name;
cprofile link;
doffer details;
emessage screenshots;
fdocuments;
gpayment requests;
hwebsite links;
iphone numbers;
jemail addresses;
kdates;
lexplanation of concern; and
many other supporting information.

Yuzee may review reports and take action where appropriate.

User Safety, Scams and Off-Platform Contact

10.1 Purpose of this section

Yuzee wants users to explore education, training, career, job, institution, company, employer and pathway opportunities in a safer and more trusted environment.

This section explains how users, institutions, companies, employers and partners must behave to reduce risks involving:

ascams;
bfake offers;
cfake jobs;
dfake courses;
efake institutions;
ffake companies;
gfake recruiters;
hidentity theft;
isuspicious payment requests;
jphishing;
kmalware;
ldocument misuse;
mprivacy misuse;
npressure to move off-platform;
ounsafe off-platform contact;
pharassment;
qexploitation;
rharmful communication;
sunauthorised marketing; and
tother unsafe behaviour connected with Yuzee.

10.2 User safety comes first

Users must not be pressured, misled, manipulated, harassed, exploited or placed at unnecessary risk through Yuzee.

Institutions, companies, employers and partners must take reasonable care when interacting with users, especially users who may be:

aunder 18;
bschool students;
cnew to Australia;
dinternational students;
eunemployed;
fexperiencing financial pressure;
gunsure about study or work options;
hunfamiliar with Australian education systems;
iunfamiliar with Australian employment systems;
junfamiliar with digital platforms;
kliving with disability;
lexperiencing health challenges;
mexperiencing language barriers;
nseeking urgent support; or
ootherwise vulnerable.

Organisations must not exploit a user’s personal circumstances to obtain payment, documents, consent, acceptance, contact details or off-platform engagement.

10.3 Scam awareness

Users should be alert to scams and suspicious behaviour.

Scams may involve:

afake job offers;
bfake course offers;
cfake enrolment offers;
dfake scholarships;
efake funding;
ffake recruiters;
gfake employers;
hfake institutions;
ifake companies;
jfake Yuzee representatives;
kfake application forms;
lfake payment links;
mfake invoices;
nfake interviews;
ofake work-from-home opportunities;
pfake internships;
qfake placements;
rfake visa or work-rights support;
sfake training programs;
tfake qualifications;
ufake certificates;
vfake testimonials;
wfake websites;
xfake social media accounts; or
yother misleading or fraudulent activity.

Yuzee may try to detect and prevent scams, but users should also take care and report suspicious activity.

10.4 Scam warning signs

Users should be careful if an organisation or person:

aoffers high income for little effort;
bsays no experience or checks are needed for an unusually high-paying role;
ccontacts the user unexpectedly through an unusual channel;
dasks the user to move to WhatsApp, Telegram, Signal or another external messaging app without a clear reason;
epressures the user to act quickly;
fsays the offer will disappear unless the user pays immediately;
gasks for upfront payment to access a job or income opportunity;
hasks for cryptocurrency, gift cards, PayID or unusual bank transfers;
iasks the user to top up an account to unlock work or earnings;
jasks the user to receive and transfer money;
kasks the user to receive and forward packages;
lasks for passport, visa, Medicare, driver licence, bank account or tax information too early;
mrefuses to use official contact details;
nrefuses to provide a verifiable website or business identity;
ogives vague job duties;
pskips proper interviews or assessment;
qoffers guaranteed outcomes without conditions;
rsends suspicious links or attachments;
suses poor-quality or inconsistent branding;
timpersonates a well-known institution, company, employer, recruiter, government agency or Yuzee;
udiscourages the user from checking with Yuzee or an official source;
vdiscourages the user from speaking with family, support people or advisers; or
wasks the user to keep the arrangement secret.

Users should report these warning signs to Yuzee.

10.5 Off-platform contact

Some off-platform contact may be legitimate.

For example, a user may need to:

aattend an interview;
bcomplete an official application form;
cvisit an official institution portal;
dvisit an official company portal;
espeak with an authorised admissions officer;
fspeak with an authorised employer representative;
gattend a campus;
hattend a workplace;
iattend an information session;
jcomplete official onboarding;
kverify payment details; or
lcommunicate through an official email or phone number.

However, off-platform contact must not be used to avoid Yuzee’s safety rules, records, reporting tools, verification checks, billing rules, credit rules, moderation, privacy controls or these Guidelines.

10.6 No pressure to leave Yuzee

Institutions, companies, employers and partners must not pressure users to leave Yuzee.

They must not say or imply that a user must move off-platform to:

areceive fair treatment;
bkeep an offer;
creceive a better offer;
davoid losing a place;
eavoid missing a job;
favoid missing a scholarship;
gavoid Yuzee review;
havoid Yuzee records;
iavoid Yuzee safety checks;
javoid Yuzee reporting tools;
kavoid Yuzee billing or credit rules;
lhide a payment request;
mhide offer conditions;
nhide unlawful conduct;
oshare unnecessary documents;
pcontinue an inappropriate conversation; or
qavoid these Guidelines.

Yuzee may restrict, suspend or remove organisations that pressure users to move off-platform for unsafe or improper reasons.

10.7 Safe off-platform contact

Where off-platform contact is needed, organisations should use official and verifiable channels.

This may include:

aofficial institution email addresses;
bofficial company email addresses;
cofficial employer email addresses;
dofficial phone numbers;
eofficial websites;
fofficial application portals;
gofficial campus contact points;
hofficial workplace contact points;
iofficial video meeting links;
jofficial payment pages;
kofficial interview invitations; and
lofficial support channels.

Organisations should not use personal email addresses, anonymous accounts, suspicious messaging apps, unverifiable links or unofficial payment channels unless there is a legitimate reason and the user is clearly informed.

10.8 Payment safety

Users should be careful before paying money in connection with any offer, job, course, placement, internship, scholarship, funding opportunity or application.

Users should verify:

awho is requesting payment;
bwhat the payment is for;
cwhether the payment is required;
dwhether the payment is lawful;
ewhether the payment is refundable;
fwhether the payment method is official;
gwhether the payment page is genuine;
hwhether the organisation is real;
iwhether the offer is genuine;
jwhether Yuzee is involved in the payment;
kwhether the institution or company has confirmed the payment request through an official channel; and
lwhether the payment request matches the official offer terms.

Users should not make payments where the request appears suspicious, rushed, unofficial, unclear or inconsistent with the offer.

10.9 Prohibited payment conduct

Institutions, companies, employers and partners must not:

arequest suspicious payments;
brequest unlawful recruitment fees;
crequest payment for fake jobs;
drequest payment to unlock fake earnings;
erequest payment through unsafe or unverifiable channels;
fpressure users to pay immediately;
gask for cryptocurrency for ordinary course, job or offer processes unless expressly authorised and lawful;
hask for gift cards;
iask users to transfer money for another person;
jask users to receive and forward funds;
kask users to use personal bank accounts for organisation transactions;
lsend fake invoices;
msend fake payment links;
nmisrepresent payment terms;
ohide fees;
phide refund conditions;
qmisuse Yuzee’s name in payment requests; or
rbypass Yuzee payment, subscription or credit rules.

Yuzee may block, review, remove or report suspicious payment requests.

10.10 Identity and document safety

Users should be careful before sharing identity documents, personal documents or sensitive information.

Sensitive or high-risk documents may include:

apassport;
bvisa documents;
cdriver licence;
dMedicare card;
ebirth certificate;
ftax file number;
gbank details;
hpayslips;
ifinancial hardship documents;
jhealth documents;
kdisability documents;
lschool records;
mtranscripts;
ncertificates;
oreferences;
ppolice checks;
qworking with children checks;
rimmigration documents;
sresidential address documents;
tfamily documents; and
uother identity or sensitive documents.

Users should only share documents where they understand why the document is needed, who will receive it, how it will be used, how it will be protected and whether the request is legitimate.

10.11 Organisation document requests

Institutions, companies, employers and partners must only request documents that are reasonably necessary for a legitimate Yuzee-related purpose.

Organisations must not:

arequest unnecessary identity documents;
brequest documents too early without a legitimate need;
crequest documents for unrelated marketing;
drequest documents for unauthorised profiling;
erequest documents to discriminate unlawfully;
frequest documents for scams;
grequest documents through unsafe links;
hrequest documents through fake forms;
irequest documents through personal accounts without authority;
jstore documents insecurely;
kshare documents with unauthorised people;
luse documents after the purpose has ended unless lawful and authorised; or
mmisuse user documents in any way.

10.12 Unsafe links and attachments

Users should not click links or open attachments that appear suspicious.

Suspicious links or attachments may include:

afake login pages;
bfake payment pages;
cfake application forms;
dfake document upload forms;
ephishing links;
fmalware links;
gshortened links with unclear destinations;
hunexpected files;
ifiles from unknown senders;
jfiles requiring unusual software;
kfiles asking users to disable security settings;
lfake Yuzee pages;
mfake institution pages;
nfake company pages;
ofake government pages; and
pfake interview or onboarding portals.

Users should report suspicious links or attachments to Yuzee.

10.13 Prohibited links and files

Users and organisations must not send links, files or attachments that:

acontain malware;
bcontain spyware;
ccontain phishing tools;
dsteal credentials;
eimpersonate Yuzee;
fimpersonate an institution;
gimpersonate a company;
himpersonate a government agency;
icollect unnecessary personal information;
jcollect payment information without authority;
kredirect users to scams;
lhide the real destination;
mcontain illegal content;
ncontain sexual content involving minors;
ocontain intimate images without consent;
pcontain threats or abuse;
qcontain fake documents;
rcontain misleading invoices; or
sotherwise create safety, privacy, fraud or legal risk.

10.14 Personal contact details

Users should be careful when sharing personal contact details.

Personal contact details may include:

aphone number;
bpersonal email address;
chome address;
dsocial media account;
emessaging app account;
femergency contact details;
gfamily contact details;
hworkplace contact details; and
ischool contact details.

Organisations must only use contact details obtained through Yuzee for authorised Yuzee-related purposes.

Organisations must not use Yuzee contact details for unrelated marketing, harassment, profiling, data resale, unrelated recruitment, spam or other unauthorised purposes.

10.15 No unsafe personal meetings

If an interview, campus visit, workplace visit, placement meeting, information session or other in-person meeting is arranged through Yuzee, it must be genuine and appropriate.

Organisations should provide clear details such as:

alocation;
bdate;
ctime;
dpurpose;
ewho will attend;
fwhat the user should bring;
gsafety requirements;
hdress or equipment requirements;
iwhether the meeting is mandatory;
jwho to contact on arrival;
kofficial contact details; and
lany relevant access or transport information.

Users should take reasonable precautions before attending in-person meetings, especially with unfamiliar organisations or individuals.

10.16 No grooming, exploitation or inappropriate personal contact

Yuzee must not be used for grooming, exploitation, inappropriate personal relationships or unsafe personal contact.

This is especially important where a user is under 18, vulnerable, new to Australia, financially stressed, unemployed or dependent on an organisation for an opportunity.

Users and organisations must not:

arequest private personal contact for inappropriate reasons;
brequest sexual or intimate communication;
crequest intimate images;
dsend intimate images;
emake romantic or sexual advances in a professional context;
fask users to keep communication secret;
gisolate users from support people;
huse offers to obtain personal relationships;
iuse power imbalance to pressure users;
jexploit users for money, documents, labour, images or personal access; or
kengage in any grooming or exploitative behaviour.

10.17 User responsibility to verify

Before accepting an offer, paying money, sharing sensitive documents, attending an interview, enrolling, starting work or moving communication outside Yuzee, users should verify important details.

Users should consider checking:

aofficial website;
bofficial phone number;
cofficial email domain;
dABN or ACN, where relevant;
eprovider registration;
femployer identity;
gstaff identity;
hjob details;
icourse details;
joffer terms;
kpayment details;
lrefund conditions;
mscholarship or funding terms;
naddress;
ointerview arrangements;
pworkplace safety;
qdocument request purpose; and
rwhether the opportunity has been reported as suspicious.

Yuzee may provide tools and information to support verification, but users remain responsible for making informed decisions.

10.18 Reporting safety concerns

Users and organisations should report safety concerns to Yuzee.

Reports may relate to:

ascams;
bfake offers;
cfake jobs;
dfake courses;
efake companies;
ffake institutions;
gfake recruiters;
hsuspicious payments;
isuspicious links;
jsuspicious document requests;
koff-platform pressure;
lharassment;
mthreats;
ngrooming;
oexploitation;
pimage-based abuse;
qidentity theft;
rprivacy misuse;
sunauthorised marketing;
tunsafe work;
uunlawful unpaid work;
vmisleading claims; or
wany other unsafe conduct.

Reports should include relevant screenshots, messages, links, documents, payment details, organisation names, staff names, dates and a clear explanation of the issue.

10.19 Urgent safety issues

Users should treat some issues as urgent.

Urgent issues may include:

athreats of harm;
bphysical safety risk;
cchild safety risk;
dgrooming;
esexual exploitation;
fimage-based abuse;
gidentity theft;
hbank account compromise;
ipayment fraud;
jaccount compromise;
kmalware;
lunauthorised access;
mdata breach risk;
nblackmail;
oextortion;
ptrafficking or forced labour concerns;
qunsafe work;
rserious harassment; or
sother immediate safety risks.

Yuzee is not an emergency service. If someone is in immediate danger, they should contact emergency services or local crisis support.

10.20 Yuzee response to safety concerns

Yuzee may review and respond to safety concerns where appropriate.

Yuzee may:

arequest more information;
breview messages;
creview offers;
dreview organisation profiles;
ereview user accounts;
freview payment requests;
greview links and attachments;
hpreserve records;
iblock messages;
jremove links;
kremove offers;
lrestrict chat;
mrestrict RMO access;
nrestrict dashboard access;
osuspend users;
psuspend organisations;
qnotify affected users;
rcontact organisations;
scontact payment providers;
tcontact app stores;
ucontact regulators;
vreport serious matters where required or appropriate; and
wtake other steps permitted under Yuzee’s Terms.

10.21 Yuzee cannot prevent every risk

Yuzee may use verification, moderation, reporting, AI-supported checks, human review and safety tools to reduce risk.

However, Yuzee cannot guarantee that every scam, fake offer, harmful message, unsafe link, suspicious payment request, fake organisation, fake recruiter or privacy risk will be detected or prevented.

Users and organisations must take reasonable care and report suspicious behaviour.

10.22 Safety records

Yuzee may keep records of safety reports, suspicious activity, scam reports, off-platform contact concerns, payment concerns, document concerns, message records, moderation actions and related evidence.

Yuzee may use these records for:

asafety;
bsupport;
cinvestigation;
dmoderation;
efraud prevention;
fscam prevention;
gprivacy protection;
hsecurity;
idispute resolution;
jlegal compliance;
kregulator response;
lpayment protection;
maccount enforcement;
norganisation enforcement; and
oplatform improvement.

Yuzee will handle personal information in accordance with its Privacy Policy and applicable law.

10.23 No retaliation for reporting

Users and organisations must not retaliate against anyone for making a good faith safety report.

Retaliation may include:

athreats;
bharassment;
cwithdrawing an offer for improper reasons;
dblocking a user for reporting;
epressuring a user to withdraw a complaint;
frefusing service for improper reasons;
gspreading false claims;
hmisusing personal information;
ireducing opportunity access for improper reasons; or
jotherwise punishing someone for reporting a concern.

Yuzee may take action if retaliation occurs.

10.24 Shared safety responsibility

Yuzee safety depends on everyone.

Users should be careful, verify important details and report suspicious conduct.

Institutions, companies, employers and partners must act honestly, use official channels, protect user information and avoid unsafe or misleading conduct.

Yuzee may take action where safety, trust, privacy or platform integrity is at risk.

Privacy, Data Handling and Confidentiality

11.1 Purpose of this section

Yuzee may involve the collection, use, disclosure, storage, sharing and processing of personal information, sensitive information, documents, messages, RMO records, offer records, organisation records, payment-related records, support records and platform data.

This section explains how users, institutions, companies, employers, partners and staff users must handle information obtained through Yuzee.

Everyone using Yuzee must respect privacy, protect personal information and use information only for authorised purposes.

11.2 Relationship with Yuzee’s Privacy Policy

This section works together with Yuzee’s Privacy Policy, Collection Notices, consent notices, Terms and Conditions, organisation agreements and any other applicable privacy or data rules.

Yuzee’s Privacy Policy explains how Yuzee collects, uses, discloses, stores and handles personal information.

These Community Guidelines explain how users and organisations must behave when they access or use information through Yuzee.

If there is a conflict between this section and Yuzee’s Privacy Policy, the Privacy Policy applies to Yuzee’s handling of personal information to the extent of the conflict, unless Yuzee states otherwise in writing.

11.3 Personal information

Personal information may include information or an opinion about an identified person or a person who can reasonably be identified.

Personal information on Yuzee may include:

aname;
bemail address;
cphone number;
daddress;
elocation;
fdate of birth;
gaccount details;
hprofile information;
ieducation history;
jwork history;
kskills;
lgoals;
mpreferences;
nchat messages;
ouploaded documents;
presumes;
qtranscripts;
rcertificates;
sapplication information;
toffer information;
uRMO information;
vsupport requests;
wpayment-related information;
xdevice and usage information;
yAI chat inputs and outputs; and
zother information that identifies or could reasonably identify a person.

11.4 Sensitive information

Sensitive information must be handled with extra care.

Sensitive information may include:

ahealth information;
bdisability information;
cmental health information;
dcounselling-related information;
efinancial hardship information;
fvisa information;
gpassport information;
himmigration information;
iwork-rights information;
jgovernment identifier information;
kMedicare information;
ltax file number information;
mbiometric information;
nethnicity or cultural background;
oreligious beliefs;
psexual orientation;
qgender identity;
rcriminal record information;
sfamily violence or safety information;
tschool student information;
uinformation about minors;
videntity documents;
wtranscripts and certificates where sensitive context is included; and
xany other information treated as sensitive under applicable law or Yuzee policy.

Users and organisations must not request, upload, disclose, share or use sensitive information unless it is reasonably necessary for an authorised Yuzee-related purpose and appropriate safeguards are in place.

11.5 Authorised use only

Personal information obtained through Yuzee must only be used for the authorised purpose for which it was provided or made available.

Authorised purposes may include:

aresponding to a user enquiry;
bassessing a course enquiry;
cassessing a job enquiry;
dresponding to an RMO request;
epreparing or clarifying an offer;
fchecking eligibility;
gsupporting an application;
harranging an interview;
iarranging enrolment steps;
jarranging placement or internship steps;
kproviding user support;
lproviding organisation support;
mresolving a complaint;
nmanaging a legitimate Yuzee-related relationship;
ocomplying with law;
ppreventing fraud, scams or misuse;
qprotecting safety;
rprotecting privacy;
soperating authorised dashboards or CRM tools; and
tany other purpose authorised by Yuzee, the user, law or an applicable agreement.

Information obtained through Yuzee must not be used for unrelated purposes.

11.6 No unauthorised sharing, selling or reuse

Users and organisations must not misuse personal information obtained through Yuzee.

Unless authorised by Yuzee, the relevant user, applicable law or a valid agreement, information obtained through Yuzee must not be:

asold;
brented;
ctraded;
dscraped;
eharvested;
fexported;
gcopied in bulk;
hshared with unauthorised staff;
ishared with unrelated third parties;
jadded to unrelated databases;
kused for unrelated marketing;
lused for unrelated recruitment;
mused for profiling outside Yuzee;
nused to train unrelated AI systems;
oused to build competing datasets;
pused for data brokerage;
qused for harassment;
rused for discrimination;
sused for scams;
tused for identity theft;
uused after the authorised purpose has ended unless lawful and authorised; or
votherwise misused.

11.7 Organisation access to user information

Institutions, companies, employers and partners may receive access to user information through Yuzee only for authorised purposes.

Organisations must ensure that user information is accessed only by staff who:

aare authorised;
bneed access for a legitimate Yuzee-related purpose;
cunderstand privacy responsibilities;
dfollow organisation policies;
efollow Yuzee’s Terms;
ffollow these Guidelines;
guse secure systems; and
hdo not misuse the information.

Organisations are responsible for staff access and staff misuse of user information through their organisation accounts.

11.8 Staff access controls

Organisations must maintain appropriate access controls for staff using Yuzee.

Organisations should promptly update, restrict or remove staff access when:

aa staff member leaves;
ba staff member changes role;
ca staff member no longer needs access;
da staff member loses authority;
ea staff member is suspended;
fa staff member misuses access;
gan account is compromised;
haccess was granted incorrectly;
ithere is a privacy risk;
jthere is a security risk; or
kYuzee reasonably requests an access update.

Shared accounts should not be used unless Yuzee expressly permits them.

11.9 CRM, dashboard and applicant data

Yuzee may provide CRM tools, dashboards, applicant records, RMO records, offer records, reporting tools and organisation management features.

Organisations must use CRM and dashboard data only for authorised Yuzee-related purposes.

They must not:

aexport applicant data without authority;
bcopy applicant data into unrelated systems without authority;
cuse applicant data for unrelated marketing;
duse applicant data for unrelated recruitment;
eshare applicant data with unauthorised staff;
fshare applicant data with unrelated third parties;
gprofile users unfairly;
hdiscriminate against users unlawfully;
iuse CRM data to pressure users;
juse CRM data to bypass Yuzee rules;
kuse CRM data to avoid Yuzee billing or credit rules;
lretain data longer than necessary without lawful basis; or
motherwise misuse CRM or dashboard data.

11.10 Documents and uploaded files

Documents uploaded, shared or accessed through Yuzee must be handled carefully.

Documents may include:

aresumes;
bcover letters;
ctranscripts;
dcertificates;
elicences;
fidentity documents;
gpassport documents;
hvisa documents;
iwork-rights documents;
jreference letters;
kschool records;
ltraining records;
mapplication forms;
noffer letters;
opayment records;
pfunding documents;
qscholarship documents;
rhealth or disability documents;
sfinancial hardship documents; and
tother user or organisation files.

Documents must only be used for the authorised purpose for which they were provided.

Organisations must not request unnecessary documents, store documents insecurely, share documents without authority, or use documents for unrelated purposes.

11.11 Confidential information

Users and organisations may access confidential information through Yuzee.

Confidential information may include:

anon-public user information;
bnon-public organisation information;
coffer information;
dRMO information;
eapplicant information;
fpayment information;
gsubscription information;
hcredit usage information;
ipricing information;
jdashboard information;
kCRM information;
lreports;
mbusiness plans;
ncommercial terms;
ointernal communications;
pplatform methods;
qprompts and AI workflows;
rmatching logic;
sdata models;
tYuzee product plans;
usecurity information;
vinvestigation records;
wcomplaint records; and
xany other information that is confidential by nature or marked as confidential.

Confidential information must not be disclosed or used except for the authorised purpose.

11.12 No public disclosure of private information

Users and organisations must not publish, post, share or disclose another person’s private information without authority.

This includes:

aemail addresses;
bphone numbers;
chome addresses;
didentity documents;
eresumes;
ftranscripts;
gcertificates;
hvisa information;
iwork-rights information;
jfinancial information;
khealth information;
ldisability information;
mcounselling-related information;
nprivate messages;
oscreenshots of private chats;
poffer records;
qapplication information;
rCRM records; and
sany other private or confidential information.

Good faith reporting to Yuzee, regulators, legal advisers, emergency services or law enforcement may be permitted where lawful and appropriate.

11.13 No doxxing or identity misuse

Yuzee does not allow doxxing, identity misuse, identity theft or unauthorised publication of personal information.

Users and organisations must not:

apublish someone’s personal information without authority;
bthreaten to publish someone’s personal information;
cuse someone’s identity documents without authority;
dimpersonate another person;
euse another person’s information to create an account;
fuse another person’s documents to apply for offers;
guse another person’s information for scams;
huse another person’s information for harassment;
iuse another person’s information for blackmail;
juse another person’s information for unauthorised applications; or
kotherwise misuse identity information.

11.14 User responsibility when sharing information

Users should take care when sharing personal information or documents through Yuzee.

Users should avoid uploading or sending unnecessary sensitive information.

Before sharing sensitive information, users should consider:

awhy the information is needed;
bwho is requesting it;
cwho will receive it;
dhow it will be used;
ewhether the request is legitimate;
fwhether the request is required;
gwhether a safer upload method is available;
hwhether the organisation is verified;
iwhether the information can be redacted;
jwhether the information should be shared later in the process; and
kwhether the user should seek advice first.

11.15 Organisation responsibility when requesting information

Organisations must request only information that is reasonably necessary for an authorised purpose.

Organisations must not request excessive, irrelevant or premature information.

When requesting information, organisations should explain:

awhat information is required;
bwhy it is required;
cwhether it is mandatory or optional;
dwho will access it;
ehow it will be used;
fhow it will be protected;
gwhether it will be shared;
hhow long it may be kept;
iwhat happens if the user does not provide it; and
jwhere the user can ask questions.

11.16 AI, automation and personal information

Yuzee may use AI and automation to support matching, recommendations, summaries, moderation, safety checks, RMO support, offer support, document analysis and platform improvement.

Users and organisations must not use AI features to misuse personal information.

They must not use AI to:

ascrape user information;
binfer sensitive information without authority;
cprofile users unfairly;
ddiscriminate unlawfully;
egenerate fake user records;
fgenerate fake documents;
ggenerate fake offers;
himpersonate users;
iexpose private information;
jbypass privacy controls;
kbypass consent settings;
ltrain unrelated AI systems using Yuzee data without authority; or
motherwise misuse personal information.

11.17 Analytics and de-identified information

Yuzee may use aggregated, statistical or de-identified information to understand platform performance, improve matching, improve AI features, improve safety, improve reporting, improve product design and support research and development.

Users and organisations must not attempt to re-identify de-identified information.

Organisations must not combine Yuzee data with other data to identify users where this is not authorised.

11.18 Data security expectations

Users and organisations must take reasonable steps to protect accounts, data, documents, messages and confidential information.

This may include:

ausing strong passwords;
bnot sharing login details;
cusing authorised accounts only;
dlogging out of shared devices;
erestricting staff access;
fprotecting downloaded files;
gusing secure systems;
havoiding unsafe links;
iavoiding suspicious attachments;
jpromptly reporting account compromise;
kpromptly reporting unauthorised access;
lpromptly removing former staff access;
mkeeping devices secure;
nkeeping contact details current; and
ofollowing Yuzee’s security instructions.

11.19 Data incidents and suspected breaches

Users and organisations must notify Yuzee promptly if they become aware of a suspected or actual data incident involving Yuzee information.

This may include:

aunauthorised access;
bunauthorised disclosure;
closs of personal information;
dloss of documents;
ehacked account;
fstaff misuse;
gaccidental sharing;
hwrong recipient disclosure;
iexposed files;
jinsecure downloads;
kphishing;
lmalware;
mstolen device;
ncompromised email account;
osuspicious data export;
punauthorised CRM access;
qunauthorised dashboard access;
runauthorised third-party sharing; or
sany other suspected data misuse.

Organisations must cooperate with Yuzee in investigating and responding to data incidents.

11.20 Confidentiality during complaints and investigations

Complaint, safety, moderation, verification, dispute and investigation information must be treated carefully.

Users and organisations must not misuse investigation information or complaint records.

They must not:

apublish private complaint details without authority;
bretaliate against a reporter;
cdisclose investigation records without authority;
dinterfere with an investigation;
epressure someone to withdraw a report;
fdestroy relevant evidence;
galter relevant evidence;
hshare confidential findings without authority; or
iuse complaint information for unrelated purposes.

11.21 Payment and billing information

Payment, billing, invoice, subscription, credit and top-up information must be handled carefully.

Users and organisations must not:

amisuse payment records;
bshare payment information without authority;
crequest unnecessary payment information;
dstore payment information insecurely;
esend payment information through unsafe channels;
fcreate fake invoices;
gcreate fake receipts;
himpersonate Yuzee in payment messages;
imisuse subscription information;
jmisuse credit usage information; or
kotherwise misuse billing information.

11.22 Data exports and downloads

Where Yuzee allows exports or downloads, users and organisations are responsible for protecting exported or downloaded information.

Exported or downloaded information must not be:

astored insecurely;
bshared with unauthorised people;
cuploaded into unrelated systems without authority;
dused for unrelated marketing;
esold;
fscraped;
greused for unrelated purposes;
hretained longer than necessary without lawful basis; or
iused in breach of these Guidelines.

Yuzee may restrict exports or downloads where there is privacy, security, misuse, billing, legal or platform risk.

11.23 Retention and deletion

Yuzee may retain, delete, archive, restrict or de-identify information in accordance with its Privacy Policy, Terms, legal obligations, operational needs and applicable agreements.

Users and organisations must not assume that deleting a message, profile, listing, document or account immediately removes every copy from backups, logs, audit records, legal records, payment records, complaint records, support records or third-party systems.

Organisations must also follow their own lawful retention and deletion obligations for information obtained through Yuzee.

11.24 Cross-border access and third-party systems

Yuzee or organisations may use third-party systems, cloud services, communication tools, payment tools, analytics tools, AI tools, CRM tools or support tools.

Users and organisations must not move Yuzee information into third-party systems unless authorised and appropriate safeguards are in place.

Organisations are responsible for ensuring their use of third-party systems complies with applicable privacy, confidentiality, security and contractual obligations.

11.25 Privacy reports and requests

Users may contact Yuzee about privacy questions, access requests, correction requests, deletion requests, consent questions, suspected data misuse or suspected data incidents.

Yuzee may ask for identity verification before responding to privacy-related requests.

Organisations must cooperate where a privacy request or complaint involves information they accessed through Yuzee.

11.26 Yuzee action for privacy or data misuse

If Yuzee reasonably believes there has been privacy misuse, data misuse, unauthorised access, unauthorised disclosure, confidentiality breach or security risk, Yuzee may:

arequest information;
bpreserve records;
crestrict access;
drestrict exports;
edisable downloads;
fremove staff access;
gsuspend accounts;
hsuspend organisations;
iremove content;
jnotify affected users where appropriate;
krequire remediation;
lrequire deletion confirmation;
mreport serious matters where required or appropriate;
nterminate access; and
otake any other action permitted under Yuzee’s Terms.

11.27 Legal rights preserved

Nothing in this section limits any privacy rights, consumer rights, data access rights, correction rights, deletion rights, complaint rights or other legal protections that cannot lawfully be excluded, restricted or modified.

Everyone using Yuzee must comply with applicable privacy, confidentiality, consumer, education, employment, communications, security and data protection obligations.

Fairness, Inclusion and Non-Discrimination

12.1 Purpose of this section

Yuzee is intended to support fair, respectful and inclusive access to education, training, career, job, employer, institution, company, partner, pathway and offer opportunities.

This section explains the fairness and non-discrimination standards expected from everyone using Yuzee.

Yuzee does not allow unfair, discriminatory, exclusionary, exploitative or harmful behaviour through the Platform.

12.2 Who must follow this section

This section applies to:

ausers;
bstudents;
cjob seekers;
dcareer changers;
eparents and guardians;
finstitutions;
gcompanies;
hemployers;
ipartners;
jrecruiters;
kplacement hosts;
linternship hosts;
mcounsellors;
nadvisors;
oadministrators;
pstaff users;
qsupport users; and
ranyone else using or interacting through Yuzee.

12.3 Fair treatment standard

Everyone using Yuzee must treat others fairly, respectfully and lawfully.

This means users and organisations must not:

aunfairly exclude people;
bdiscriminate against people;
charass people;
dshame people;
eexploit people;
fmislead people;
gpressure people;
hmake assumptions based on protected characteristics;
iuse offensive or degrading language;
jdeny fair access to opportunities for unlawful reasons;
kmisuse personal information to disadvantage people;
luse Yuzee to target vulnerable users; or
motherwise behave in a way that undermines trust, fairness or inclusion.

12.4 No discrimination

Yuzee does not allow discrimination, harassment, vilification or unfair treatment based on personal or protected characteristics.

This may include characteristics such as:

aage;
brace;
ccolour;
dethnicity;
enationality;
fnational origin;
gcultural background;
hlanguage;
ireligion;
jpolitical opinion, where relevant;
ksex;
lgender;
mgender identity;
nsexual orientation;
ointersex status;
pmarital or relationship status;
qpregnancy;
rpotential pregnancy;
sbreastfeeding;
tfamily responsibilities;
ucarer responsibilities;
vdisability;
wmental health condition;
xphysical health condition;
ymedical record;
zirrelevant criminal record;
aavisa status;
abmigration status;
acwork-rights status, except where genuinely relevant and lawfully considered;
ademployment status;
aefinancial hardship;
afeducation background;
agsocial background;
ahlocation;
aiunion membership or non-membership, where relevant;
ajpersonal appearance; or
akany other attribute protected by applicable law.

12.5 No discriminatory communication

Users and organisations must not use discriminatory, hateful, degrading or exclusionary language.

This includes language that:

ainsults a person or group;
bmocks a person’s background;
cstereotypes a person or group;
dshames someone for unemployment or financial hardship;
eshames someone for disability or support needs;
fshames someone for education history;
gshames someone for language ability;
htargets someone because of visa or migration status;
iuses slurs;
jencourages exclusion;
kencourages harassment;
lsuggests some users are less worthy of opportunities;
mpressures users based on vulnerability; or
notherwise creates an unsafe or discriminatory environment.

12.6 No discriminatory offers

Institutions, companies, employers and partners must not make offers that unlawfully exclude, disadvantage or target users based on protected characteristics.

Offers must not:

aunlawfully exclude people by age;
bunlawfully exclude people by race, ethnicity or nationality;
cunlawfully exclude people by sex, gender identity, sexual orientation or intersex status;
dunlawfully exclude people because of disability;
eunlawfully exclude people because of pregnancy or family responsibilities;
funlawfully exclude people because of religion;
gunlawfully exclude people because of cultural background;
hunlawfully exclude people because of visa status where not genuinely relevant;
iunlawfully exclude people because of financial hardship;
junlawfully exclude people because of language background where not genuinely relevant;
kuse eligibility criteria that are not connected to genuine course, role, safety, legal or operational requirements;
lcreate unfair barriers that are not reasonably necessary;
muse coded language to discourage certain groups; or
notherwise discriminate unlawfully.

12.7 Genuine eligibility requirements

Some courses, jobs, placements, internships, licences, registrations, funding, scholarships or opportunities may have lawful eligibility requirements.

Where eligibility requirements apply, organisations must explain them clearly and fairly.

Eligibility requirements should be:

aaccurate;
bcurrent;
clawful;
drelevant;
especific;
fnot misleading;
gconnected to the opportunity;
hnot used as a cover for discrimination;
isupported by evidence where needed; and
jclearly communicated before users make important decisions.

If a requirement is set by law, regulator, government body, funding body, institution, employer or third party, the organisation should explain who sets the requirement where appropriate.

12.8 Disability, accessibility and support needs

Users with disability, health conditions, learning needs, access needs or support needs must be treated respectfully.

Institutions, companies, employers and partners must not shame, ignore, exploit, harass or unfairly disadvantage users because of disability or support needs.

Where relevant, organisations should handle disability and support-related information carefully and lawfully.

Organisations should not ask for unnecessary disability, health or support information.

Where disability or support information is needed, the organisation should explain:

awhy the information is needed;
bwhether it is optional or required;
cwho will access it;
dhow it will be used;
ehow it will be protected;
fwhether adjustments or support may be available; and
gwho the user can contact for questions.

12.9 Reasonable adjustments and support

Where applicable, institutions, companies, employers and partners should consider reasonable adjustments, accessibility needs and support options in accordance with their legal obligations and policies.

This may relate to:

acourse access;
bapplication processes;
cinterviews;
dassessments;
eplacements;
finternships;
gwork trials;
honboarding;
icommunication format;
jdocument format;
kassistive technology;
lcampus access;
mworkplace access;
nscheduling;
olearning support;
psupervision; and
qother support needs.

Yuzee may help users communicate support needs, but the relevant institution, company, employer or partner remains responsible for its own legal obligations and decisions.

12.10 No exploitation of vulnerable users

Yuzee does not allow users to be exploited because of vulnerability or personal circumstances.

Institutions, companies, employers and partners must not exploit users who may be:

aunder 18;
bschool students;
cinternational students;
dmigrants;
enew to Australia;
funemployed;
gfinancially stressed;
hseeking urgent work;
iseeking urgent study options;
jliving with disability;
kexperiencing health challenges;
lexperiencing language barriers;
munfamiliar with Australian systems;
ndependent on support;
olacking digital confidence; or
potherwise vulnerable.

Organisations must not use vulnerability to pressure users into payment, document sharing, offer acceptance, off-platform communication, unfair work, unsafe work, unnecessary disclosure or decisions they do not understand.

12.11 Fair job and workplace opportunities

Companies, employers, recruiters, placement hosts and partners must ensure job, placement, internship, work experience, apprenticeship and traineeship opportunities are communicated fairly and lawfully.

They must not:

ause discriminatory eligibility criteria;
bunlawfully reject users because of protected attributes;
cuse fake role requirements to exclude users;
duse visa status unfairly where not relevant;
eexploit young workers;
fexploit migrants;
gexploit unpaid workers;
huse unpaid work unlawfully;
iuse unsafe work practices;
jmisrepresent employment conditions;
kdiscourage users from asking about pay or conditions;
lretaliate against users for raising concerns; or
motherwise use Yuzee to create unfair workplace outcomes.

12.12 Fair education and training opportunities

Institutions and education partners must communicate course, enrolment, admission, funding, scholarship, support and pathway opportunities fairly and lawfully.

They must not:

adiscourage users because of protected attributes;
bmisrepresent eligibility;
cmisrepresent support availability;
dhide entry requirements;
ehide funding conditions;
fhide language requirements;
ghide placement requirements;
hhide disability support limitations;
itreat users unfairly because they need support;
jpressure vulnerable users into unsuitable courses;
kmake users feel ashamed for their education background;
lmislead users about recognition, accreditation or outcomes; or
motherwise use Yuzee to create unfair education outcomes.

12.13 Fair use of AI and matching

AI Features, matching tools, suitability scores, rankings, filters and recommendations must not be misused to discriminate, exclude, harass, profile unfairly or exploit users.

Users and organisations must not use Yuzee’s AI or matching tools to:

aunlawfully exclude users;
btarget users for exploitation;
cinfer sensitive characteristics without authority;
dprofile users unfairly;
emanipulate users based on vulnerability;
fgenerate discriminatory messages;
ggenerate discriminatory offers;
hgenerate fake eligibility reasons;
ihide discriminatory decision-making;
jbypass fairness checks;
kmisuse sensitive data;
lcreate unfair rankings outside authorised Yuzee use; or
motherwise undermine fairness or inclusion.

12.14 Fairness in RMO and offers

RMO responses, offer decisions and offer communications must be fair, clear and lawful.

Organisations must not use RMO or offer workflows to:

adiscriminate unlawfully;
bhide discriminatory reasons;
cpressure users unfairly;
dtarget users based on vulnerability;
emake misleading claims;
fsend lower-quality offers to certain groups for unlawful reasons;
gdeny support without proper basis;
huse unfair conditions;
iretaliate against users for asking questions;
jpunish users for reporting concerns;
kmisuse user data; or
lotherwise treat users unfairly.

12.15 No retaliation

Users and organisations must not retaliate against someone for raising a fairness, discrimination, accessibility, privacy, safety or complaint concern in good faith.

Retaliation may include:

awithdrawing an offer for improper reasons;
brefusing to communicate for improper reasons;
creducing opportunity access for improper reasons;
dthreatening the user;
eharassing the user;
fspreading false information;
gmisusing personal information;
hpressuring the user to withdraw a complaint;
iblocking a user to avoid review;
jpunishing staff for reporting concerns; or
kotherwise disadvantaging someone because they raised a concern.

12.16 Cultural safety and respectful inclusion

Users and organisations should communicate in a way that respects cultural, linguistic and social differences.

This includes taking care with:

aFirst Nations users;
bculturally and linguistically diverse users;
cinternational students;
dmigrants;
erefugees;
fusers with limited English;
gusers from regional or remote communities;
husers from different religious backgrounds;
iusers with different family responsibilities;
jusers with disability;
kLGBTQIA+ users;
lolder users;
myoung users; and
nusers with different education or work histories.

Yuzee does not allow communication that humiliates, stereotypes or excludes people because of identity, background or personal circumstances.

12.17 Accessibility of Yuzee communication

Where practical, communication through Yuzee should be clear and accessible.

Users and organisations should avoid unnecessary jargon, confusing instructions, hidden conditions, overly complex language or misleading formatting.

Institutions, companies, employers and partners should take reasonable care when communicating important information such as:

aoffer conditions;
bfees;
cdeadlines;
dentry requirements;
ejob requirements;
fsupport options;
gpayment obligations;
hdocument requirements;
irisks;
juser choices; and
knext steps.

12.18 Reporting unfair or discriminatory conduct

Users and organisations should report conduct that appears unfair, discriminatory, exclusionary, exploitative, harassing or unsafe.

Reports may relate to:

adiscriminatory messages;
bdiscriminatory offers;
cunfair eligibility criteria;
daccessibility concerns;
esupport-related concerns;
fdisability discrimination concerns;
gharassment;
hretaliation;
iexploitative conduct;
junfair job opportunities;
kunfair course opportunities;
lunfair use of AI;
munfair use of personal information; or
nany other fairness or inclusion concern.

Reports should include relevant details such as screenshots, messages, offer details, organisation name, dates and a clear explanation of the concern.

12.19 Yuzee action for fairness concerns

If Yuzee reasonably believes there has been unfair, discriminatory, exclusionary, exploitative or retaliatory conduct, Yuzee may:

areview the report;
brequest more information;
creview messages;
dreview offers;
ereview profiles;
freview AI-assisted content;
grequest evidence from an organisation;
hrequire correction;
iremove content;
jremove offers;
krestrict messages;
lrestrict RMO access;
mrestrict dashboard access;
nsuspend staff access;
osuspend accounts;
psuspend organisations;
qpreserve records;
rnotify affected users where appropriate;
sreport serious matters where required or appropriate; and
ttake other action permitted by Yuzee’s Terms.

12.20 Yuzee is not the final discrimination decision-maker

Yuzee may review and act on fairness concerns within the Platform.

However, Yuzee is not a court, tribunal, regulator, human rights commission, employment tribunal or education regulator.

Some discrimination, accessibility, employment or education complaints may need to be raised with the relevant organisation, regulator, tribunal, ombudsman, commission or legal adviser.

Yuzee may support platform safety and moderation, but the relevant institution, company, employer or partner remains responsible for its own legal obligations and decisions.

12.21 Shared responsibility for inclusion

Fairness and inclusion require shared responsibility.

Users must communicate respectfully and provide accurate information.

Institutions, companies, employers and partners must create and communicate opportunities fairly, lawfully and respectfully.

Yuzee may use platform rules, moderation, verification, reporting tools, AI-supported checks, human review and enforcement action to help protect fairness and trust.

Young Users, Minors and Vulnerable Users

13.1 Purpose of this section

Yuzee may be used by young users, school students, people under 18, parents, guardians, education providers, employers, companies, partners and support organisations.

Yuzee may also be used by people who are vulnerable or who may need extra care because of their circumstances.

This section sets additional safety, communication, privacy, offer and conduct rules for interactions involving young users, minors and vulnerable users.

13.2 Extra care standard

Everyone using Yuzee must take extra care when interacting with young users, minors or vulnerable users.

This applies to:

ainstitutions;
bschools;
cRTOs;
dTAFEs;
euniversities;
fprivate colleges;
gcompanies;
hemployers;
irecruiters;
jplacement hosts;
kinternship hosts;
lpartners;
mcounsellors;
nadvisors;
osupport staff;
porganisation administrators;
qindividual users; and
ranyone else using Yuzee.

Extra care means acting safely, respectfully, honestly, lawfully and professionally at all times.

13.3 Young users and minors

A young user may include a school student, a person under 18, or a user who needs parent, guardian, school or organisation support to use Yuzee safely.

Where Yuzee allows young users to access the Platform, Yuzee may apply additional controls, notices, limits, consent steps, communication controls, verification steps or support processes.

Yuzee may require parent, guardian, school, institution or organisation involvement where Yuzee considers it appropriate or where required by law.

13.4 Parent, guardian, school or authorised support involvement

Yuzee may involve or require a parent, guardian, school, institution, support worker or authorised representative where appropriate.

This may be relevant where:

aa user is under 18;
ba user is under 15;
cYuzee is unsure whether the user can make an informed decision;
dsensitive information is requested;
eidentity documents are requested;
fpayment is requested;
gan offer has significant consequences;
han in-person meeting is arranged;
ia placement is arranged;
jan internship is arranged;
kwork is arranged;
ltravel is required;
msafety concerns exist;
nprivacy concerns exist;
oa complaint is made;
pa user appears vulnerable;
qrequired by law; or
rYuzee reasonably considers extra support appropriate.

13.5 Capacity and consent

Young users may have different levels of capacity, maturity and understanding.

Where consent is needed, Yuzee or an organisation may need to consider whether the young user has capacity to understand what is being proposed.

Where a young user does not appear to have capacity, it may be appropriate to involve a parent, guardian or authorised representative.

Yuzee may apply age, consent, parental, guardian or school-supported processes where appropriate.

Nothing in these Guidelines requires Yuzee to provide all features to all users of all ages.

13.6 Communication with young users

Communication with young users must be professional, appropriate and limited to the authorised Yuzee-related purpose.

Institutions, companies, employers and partners must not:

ause sexual language;
bmake romantic comments;
crequest private personal conversations;
drequest secrecy;
eask a young user to hide communication from a parent, guardian, school or support person;
fask a young user to move to private channels for inappropriate reasons;
gpressure a young user to meet alone;
hpressure a young user to share personal documents unnecessarily;
ipressure a young user to pay money;
jpressure a young user to accept an offer quickly;
kuse emotional manipulation;
luse fear or shame;
muse threats;
nsend inappropriate images;
orequest images;
prequest intimate images;
qmake comments about a young user’s body or appearance;
rdiscuss sexual matters;
scontinue contact after being asked to stop; or
totherwise communicate in a way that is unsafe or inappropriate.

13.7 No grooming, sexual exploitation or inappropriate personal contact

Yuzee has zero tolerance for grooming, sexual exploitation, sexual harassment, child exploitation or inappropriate personal contact involving young users or minors.

Users and organisations must not:

agroom or attempt to groom a young user;
bask for sexual or intimate content;
csend sexual or intimate content;
drequest nude or intimate images;
ethreaten to share intimate images;
fshare intimate images without consent;
gcreate or share sexualised AI images;
hcreate or share sexual deepfakes;
ipressure a young user into a personal relationship;
jisolate a young user from family, school or support people;
kuse offers to obtain personal access;
luse work, placement or course opportunities to exploit a young user;
muse gifts, money, scholarships, jobs, placements or offers to manipulate a young user;
narrange secret meetings;
oimpersonate a young person or trusted adult;
puse fake identities to contact young users; or
qengage in any conduct that creates child safety risk.

Yuzee may immediately suspend, restrict, preserve records and report serious child safety concerns where appropriate or required.

13.8 Professional boundaries

Institutions, companies, employers, partners, counsellors, advisors and staff users must maintain professional boundaries with young and vulnerable users.

They must not use Yuzee to create inappropriate personal, romantic, sexual, financial, exploitative or dependent relationships.

Professional boundaries apply to:

achat;
bmessages;
cemails;
dphone calls;
evideo meetings;
finterviews;
ginformation sessions;
hcampus visits;
iworkplace visits;
jplacements;
kinternships;
lcounselling-style support;
mRMO support;
noffer support;
odocument requests; and
pany off-platform contact connected with Yuzee.

13.9 In-person meetings involving young users

If an in-person meeting is arranged with a young user through Yuzee, the organisation must take appropriate care.

This may include making sure:

athe meeting is genuine;
bthe meeting has a clear purpose;
cthe location is appropriate;
dthe time is appropriate;
ethe person attending is authorised;
fthe young user knows who they are meeting;
gthe young user knows why they are meeting;
hparent, guardian or school involvement is considered where appropriate;
ithe meeting does not involve secrecy;
jthe meeting does not create unnecessary risk;
kthe young user is not pressured to attend alone;
lcontact details are official and verifiable;
msafety requirements are explained; and
nrecords are kept where appropriate.

Yuzee may restrict or review in-person meeting arrangements where safety concerns exist.

13.10 Sensitive information about young users

Information about young users must be handled with extra care.

Sensitive information may include:

adate of birth;
bschool details;
chome address;
dparent or guardian details;
eemergency contact details;
fidentity documents;
gpassport details;
hvisa details;
ihealth information;
jdisability information;
kmental health information;
lcounselling information;
mfamily information;
nfinancial hardship information;
oschool reports;
ptranscripts;
qcertificates;
rbehaviour records;
ssupport plans;
tmedical information;
uwork-rights information; and
vother high-risk information.

Organisations must not request, use or share sensitive information about a young user unless it is reasonably necessary, authorised and handled securely.

13.11 Document requests involving young users

Organisations must be careful when requesting documents from young users.

They must not request unnecessary, excessive or premature documents.

Where documents are needed, the organisation should clearly explain:

awhat document is needed;
bwhy it is needed;
cwhether it is mandatory;
dwho will access it;
ehow it will be used;
fhow it will be protected;
gwhether parent, guardian or school involvement is needed;
hwhether the document can be provided later;
iwhether redaction is possible;
jwhat happens if the user does not provide it; and
kwho the user can contact with questions.

13.12 Payment requests involving young users

Organisations must not pressure young users to pay money.

Payment requests involving young users must be clear, lawful, verified and appropriate.

Where payment is relevant, the organisation should clearly explain:

awhat the payment is for;
bthe amount;
cwhether payment is required;
dwho receives the payment;
eofficial payment method;
fpayment deadline;
grefund conditions;
hcancellation conditions;
iwhether parent, guardian or authorised adult involvement is needed;
jwhere the payment can be verified; and
kwho the user can contact with questions.

Yuzee may restrict payment-related messages involving young users where safety, pressure, scam or consent concerns exist.

13.13 Vulnerable users

A vulnerable user may include someone who may need extra care because of age, disability, health, hardship, language, migration, work, education, safety or personal circumstances.

This may include users who are:

aunder 18;
bschool students;
cnew to Australia;
dinternational students;
emigrants;
frefugees;
gunemployed;
hfinancially stressed;
iexperiencing disability;
jexperiencing health challenges;
kexperiencing mental health challenges;
lexperiencing family or domestic violence;
mexperiencing housing insecurity;
nunfamiliar with Australian education systems;
ounfamiliar with Australian employment systems;
punfamiliar with online platforms;
qexperiencing language barriers;
risolated from support;
sseeking urgent work;
tseeking urgent study options; or
uotherwise at higher risk of pressure, confusion, exploitation or harm.

13.14 No exploitation of vulnerable users

Users and organisations must not exploit vulnerable users.

This means they must not:

apressure vulnerable users into accepting offers;
bpressure vulnerable users into paying money;
cpressure vulnerable users into sharing documents;
dpressure vulnerable users to move off-platform;
euse fear, urgency, shame or guilt to influence decisions;
fmake unrealistic promises;
ghide important conditions;
huse confusing language to obtain agreement;
iuse vulnerability to collect data;
jtarget vulnerable users with unsuitable offers;
ktarget vulnerable users with misleading funding claims;
ltarget vulnerable users with unsafe work;
muse visa uncertainty to pressure users;
nuse unemployment to pressure users;
ouse financial stress to pressure users;
pisolate users from support people; or
qotherwise take unfair advantage of a user’s circumstances.

13.15 Clear communication for vulnerable users

When communicating with young or vulnerable users, organisations should use clear, simple and respectful language.

They should avoid:

aunnecessary jargon;
bhidden conditions;
cconfusing fees;
dunclear deadlines;
eunexplained eligibility requirements;
fvague promises;
gpressure language;
haggressive sales language;
imisleading urgency;
jcomplex legal or financial wording without explanation; and
kanything that may confuse or unfairly influence the user.

Important conditions should be explained clearly before a user accepts an offer, pays money, shares sensitive documents or moves off-platform.

13.16 Offers to young or vulnerable users

Offers made to young or vulnerable users must be genuine, suitable for the authorised purpose, clear, lawful and not exploitative.

Organisations must take care with offers involving:

acourses;
bjobs;
cinternships;
dplacements;
eapprenticeships;
ftraineeships;
gwork trials;
hscholarships;
ifunding;
jaccommodation;
ktravel;
lvisa or work-rights issues;
mpayments;
ncontracts;
osensitive documents;
pin-person meetings;
qworkplace attendance; and
roff-platform communication.

Yuzee may review, delay, restrict or remove offers involving young or vulnerable users where extra safety checks are appropriate.

13.17 AI interactions involving young or vulnerable users

Yuzee may use AI Features to support users, but extra care is needed where AI interactions involve young or vulnerable users.

AI Features must not be used to:

amanipulate young or vulnerable users;
bpressure users into offers;
cencourage unsafe decisions;
dgenerate sexual or inappropriate content;
egenerate harmful advice;
fgenerate fake offers;
ggenerate misleading claims;
hinfer sensitive information without authority;
iexploit vulnerability;
jreplace professional or emergency support where needed;
kbypass parent, guardian, school or support involvement where required; or
lavoid Yuzee safety controls.

Yuzee may apply additional limits, warnings, review or restrictions to AI Features involving young or vulnerable users.

13.18 Reporting concerns involving young or vulnerable users

Users, parents, guardians, schools, institutions, companies, employers, partners and support people should report concerns involving young or vulnerable users.

Concerns may include:

agrooming;
binappropriate personal contact;
csexual communication;
dharassment;
ebullying;
fthreats;
gexploitation;
hunsafe offers;
isuspicious payment requests;
junnecessary document requests;
kpressure to move off-platform;
lscam activity;
mfake offers;
nunsafe in-person meetings;
oprivacy misuse;
pdiscrimination;
qretaliation;
rself-harm concerns; or
sany other safety concern.

Reports should include relevant messages, screenshots, names, organisation details, offer details, dates, links, documents and any other supporting evidence.

13.19 Urgent action

Yuzee may take urgent action where a young or vulnerable user may be at risk.

Urgent action may include:

arestricting chat;
bblocking messages;
cremoving offers;
dpausing RMO workflows;
erestricting organisation access;
fsuspending staff access;
gsuspending accounts;
hpreserving records;
inotifying affected users or guardians where appropriate;
jcontacting relevant organisations;
kcontacting payment providers;
lcontacting app stores;
mcontacting regulators;
ncontacting law enforcement where required or appropriate; and
otaking other steps permitted under Yuzee’s Terms.

13.20 Yuzee is not an emergency service

Yuzee is not an emergency service, crisis service, child protection agency, police service, counselling crisis line or medical service.

If someone is in immediate danger, users should contact emergency services or local crisis support.

Yuzee may provide reporting tools and may take platform action, but Yuzee cannot guarantee immediate intervention in every urgent situation.

13.21 No retaliation

Users and organisations must not retaliate against a young user, vulnerable user, parent, guardian, staff member, support person or reporter for raising a concern in good faith.

Retaliation may include:

athreats;
bharassment;
cwithdrawing an offer for improper reasons;
dblocking a user for improper reasons;
epressuring someone to withdraw a complaint;
fmisusing personal information;
gshaming a user;
hspreading false claims;
irefusing support for improper reasons; or
jotherwise punishing someone for raising a concern.

Yuzee may take action if retaliation occurs.

13.22 Yuzee may apply additional protections

Yuzee may apply additional protections for young or vulnerable users.

These may include:

aage checks;
bconsent checks;
cparent or guardian involvement;
dschool-supported workflows;
elimited chat access;
frestricted document sharing;
grestricted payment requests;
hrestricted off-platform contact;
iextra offer review;
jextra organisation verification;
kAI usage limits;
lhuman review;
msafety warnings;
nreporting prompts;
osupport escalation; and
pother measures Yuzee reasonably considers appropriate.

13.23 Shared responsibility

Protecting young and vulnerable users is a shared responsibility.

Yuzee may provide safety tools, reporting tools, moderation, verification, AI-supported checks and human review.

Users, parents, guardians, schools, institutions, companies, employers and partners must also act carefully, respectfully and lawfully.

Everyone using Yuzee must help keep young and vulnerable users safe.

Marketing, Outreach and Consent

14.1 Purpose of this section

This section explains the rules for marketing, promotional outreach, re-engagement, campaigns, offer follow-ups, RMO follow-ups, email, SMS, push notifications, phone calls, in-app messages and other outreach connected with Yuzee.

Yuzee may allow communication between users, institutions, companies, employers, partners and Yuzee.

However, communication tools must not be misused for spam, unauthorised marketing, pressure selling, misleading promotions, unrelated outreach, data misuse or unlawful contact.

14.2 What this section applies to

This section applies to outreach sent through or because of Yuzee, including:

amarketing emails;
bpromotional SMS messages;
cin-app marketing messages;
dpush notifications;
ephone calls;
fdirect messages;
gchat messages;
hRMO follow-ups;
ioffer follow-ups;
jevent invitations;
kwebinar invitations;
lcampaign messages;
mcourse promotions;
njob promotions;
oscholarship promotions;
pfunding promotions;
qemployer campaigns;
rinstitution campaigns;
spartner campaigns;
tre-engagement messages;
uabandoned-flow messages;
vlead-nurture messages;
wnewsletter messages;
xsurvey messages;
yreferral messages; and
zany other promotional or outreach communication connected with Yuzee.

14.3 Service messages and marketing messages

Yuzee may send or allow service messages, transactional messages and operational messages that are needed to provide the Platform.

Service or transactional messages may include messages about:

aaccount access;
bsecurity;
cpassword resets;
dprivacy notices;
echanges to terms;
fsupport tickets;
gRMO status;
hoffer status;
idocument requests;
jpayment receipts;
kinvoices;
lsubscription status;
mcredit usage;
nservice interruptions;
osafety alerts;
pmoderation notices;
qcomplaints;
rdata requests;
sapplication status;
tenrolment or interview steps; and
uother messages reasonably necessary to provide Yuzee.

Marketing messages are promotional messages that encourage a user to buy, apply, enrol, upgrade, subscribe, attend, respond, engage, accept an offer or use a service for promotional reasons.

Service messages must not be disguised marketing.

14.4 Consent for marketing

Marketing and promotional outreach must only be sent where permitted by law, Yuzee’s Terms, these Guidelines and any applicable consent settings.

Where consent is required, the sender must have consent before sending the marketing message.

Consent may need to be express consent, inferred consent or another lawful basis depending on the type of communication and applicable law.

A sender must be able to show that it has appropriate consent or authority to send marketing through Yuzee.

14.5 No marketing without authority

Institutions, companies, employers and partners must not use Yuzee to send marketing unless they are authorised to do so.

They must not:

amarket unrelated courses;
bmarket unrelated jobs;
cmarket unrelated services;
dmarket unrelated products;
emarket to users who have not consented where consent is required;
fmarket to users who have opted out;
guse chat for unrelated promotions;
huse RMO data for unrelated marketing;
iuse offer data for unrelated marketing;
juse user documents for marketing;
kuse user contact details for unrelated campaigns;
lupload Yuzee user data into marketing platforms without authority;
madd users to mailing lists without authority;
nsell or share contact details for marketing; or
ootherwise misuse Yuzee for unauthorised outreach.

14.6 Sender identification

Marketing, promotional outreach and offer-related promotional communication must clearly identify the sender.

Messages should make clear:

awho is sending the message;
bthe organisation name;
cwhether the message is from Yuzee or a third-party organisation;
dwho authorised the message, where relevant;
ehow the user can contact the sender;
fwhy the user is receiving the message, where appropriate;
gwhether conditions apply; and
hhow the user can opt out where required.

Organisations must not send messages that make users believe the message is from Yuzee if it is actually from the organisation.

14.7 Unsubscribe and opt-out

Marketing messages must include an easy way to unsubscribe or opt out where required.

The unsubscribe or opt-out process must be clear, functional and easy to use.

Users must not be required to pay a fee, provide unnecessary extra personal information, create an account, log in unnecessarily, or complete unreasonable steps to stop receiving marketing.

Institutions, companies, employers and partners must respect opt-outs and no-contact requests.

Yuzee may restrict organisations that fail to respect opt-outs.

14.8 User communication preferences

Yuzee may provide communication preferences, notification settings, unsubscribe links, preference centres or other tools for users to manage certain communications.

Users may be able to manage preferences for:

aemail;
bSMS;
cpush notifications;
din-app messages;
ecourse updates;
fjob updates;
gRMO updates;
hoffer updates;
imarketing;
jnewsletters;
ksurveys;
lpartner communications;
minstitution communications;
ncompany communications; and
oother communication types.

Some service, safety, security, legal, payment or transactional messages may still be sent even if a user opts out of marketing.

14.9 Email outreach

Email outreach must comply with applicable law and Yuzee’s rules.

Users and organisations must not use email outreach to:

asend spam;
bsend unrelated promotions;
csend misleading offers;
dhide sender identity;
eignore unsubscribe requests;
fimpersonate Yuzee;
gimpersonate an institution;
himpersonate a company;
iimpersonate an employer;
jsend unsafe links;
ksend fake application forms;
lsend fake payment requests;
msend phishing emails;
nsend malware;
opressure users; or
pmisuse user contact details.

14.10 SMS outreach

SMS outreach must comply with applicable law, Yuzee’s rules, user consent settings and any sender identification requirements.

SMS messages must not be used for:

aspam;
bunrelated marketing;
cmisleading offers;
dfalse urgency;
esuspicious payment requests;
fphishing links;
gfake login links;
hfake application links;
ifake Yuzee messages;
jharassment;
kpressure selling;
lunauthorised document requests;
mexcessive messaging;
nbypassing opt-outs; or
oany unlawful or unsafe purpose.

Where SMS opt-out is required, users must be given a simple way to stop marketing SMS messages.

14.11 Push notifications and in-app messages

Yuzee may send push notifications and in-app messages for service, transactional, support, safety, RMO, offer or marketing purposes.

Push notifications and in-app messages must not be misleading, excessive, manipulative or unsafe.

Yuzee may use push notifications or in-app messages for:

aaccount alerts;
bRMO updates;
coffer updates;
dmessage alerts;
esupport updates;
fsecurity alerts;
gpayment alerts;
hsubscription alerts;
isafety alerts;
jproduct updates;
kfeature updates;
lmarketing where permitted;
mreminders; and
nother Platform-related purposes.

Users may be able to manage push notification settings through their device, app or Yuzee account settings.

14.12 Phone calls and telemarketing

Phone calls connected with Yuzee must be professional, lawful and appropriate.

Institutions, companies, employers and partners must not use phone calls to:

aharass users;
bpressure users;
cmislead users;
dmake false claims;
eignore no-contact requests;
fmake unauthorised marketing calls;
gcall users for unrelated marketing;
himpersonate Yuzee;
irequest suspicious payments;
jrequest unnecessary sensitive information;
kpressure users to move off-platform;
lpressure users to accept offers immediately;
mcontinue calling after consent is withdrawn, where withdrawal applies; or
notherwise breach applicable telemarketing, privacy or consumer laws.

Organisations must respect applicable do-not-call, consent, timing, identification and record-keeping requirements.

14.13 RMO follow-ups

RMO follow-ups must be relevant to the user’s RMO request and must not be used for unrelated marketing.

Institutions, companies, employers and partners may only use RMO information for authorised RMO-related purposes.

They must not use RMO follow-ups to:

apromote unrelated services;
bpressure users;
chide conditions;
dcreate false urgency;
erequest unnecessary documents;
frequest suspicious payments;
gbypass Yuzee’s offer rules;
hbypass Yuzee’s credit rules;
ibypass Yuzee’s safety rules;
jbypass Yuzee’s reporting tools;
kadd users to unrelated marketing lists; or
lmisuse user data.

14.14 Offer follow-ups

Offer follow-ups must be clear, fair, relevant and not misleading.

Offer follow-ups should relate to the specific offer, opportunity, application, interview, enrolment step, placement, internship, scholarship, funding step or next action.

Offer follow-ups must not:

apressure users unfairly;
bcreate false urgency;
chide important conditions;
dchange the offer without explanation;
emisrepresent fees;
fmisrepresent deadlines;
gmisrepresent eligibility;
hmisrepresent availability;
irequest unsafe payment;
jrequest unnecessary documents;
kmove users off-platform for improper reasons;
lcontinue after a user has declined where no valid reason exists; or
mbecome spam.

14.15 No use of harvested lists

Users and organisations must not use Yuzee with harvested lists, scraped contact details or address-harvesting tools.

They must not:

ascrape Yuzee user contact details;
bharvest email addresses;
charvest phone numbers;
duse bought lists without proper consent;
euse scraped lists for outreach;
fupload harvested lists into Yuzee;
gsend bulk messages to harvested contacts;
huse bots to collect contact details;
iuse Yuzee data to build marketing lists; or
jhelp another person do any of these things.

14.16 No excessive or aggressive outreach

Outreach must not be excessive, aggressive, manipulative or abusive.

Yuzee may treat outreach as excessive or inappropriate if it involves:

arepeated messages in a short period;
brepeated calls;
cmessages after a user has declined;
dmessages after an opt-out;
epressure tactics;
ffalse urgency;
gguilt-based messaging;
hfear-based messaging;
imisleading scarcity;
jrepeated unrelated promotions;
kbulk messages;
lautomated messages without authorisation;
mcontacting users across multiple channels to avoid restrictions;
ncontacting users outside reasonable boundaries; or
oconduct that harms trust in Yuzee.

14.17 Personalised marketing and targeting

Yuzee may use personalisation to improve user experience, recommendations, reminders, offers, campaigns or product communication where permitted.

However, users and organisations must not misuse personalisation or targeting.

Personalisation must not be used to:

aexploit vulnerability;
btarget users unfairly because of financial stress;
cpressure young users;
dpressure international students;
epressure unemployed users;
fmisuse sensitive information;
ginfer sensitive information without authority;
hdiscriminate unlawfully;
imanipulate users;
jhide important conditions;
kcreate misleading urgency;
ltarget users with unsuitable offers;
mbypass consent settings; or
nbreach privacy or consumer laws.

14.18 Marketing to young or vulnerable users

Extra care must be taken when marketing or conducting outreach to young or vulnerable users.

Users may be vulnerable because of age, unemployment, financial hardship, disability, health, language barriers, migration status, unfamiliarity with Australian systems or urgent need for study or work.

Marketing to young or vulnerable users must not:

aexploit vulnerability;
bcreate unfair pressure;
cuse fear or shame;
dhide fees;
ehide conditions;
fpromote unsuitable offers;
gpressure payment;
hpressure document sharing;
ipressure off-platform contact;
jmake unrealistic promises;
ktarget users based on sensitive information without authority; or
lotherwise create unfair risk.

14.19 Institution and company campaigns

Yuzee may allow institutions, companies, employers or partners to run campaigns through Yuzee where approved.

Campaigns must comply with:

aYuzee’s Terms;
bthese Guidelines;
cprivacy requirements;
dconsent requirements;
espam requirements;
ftelemarketing requirements;
gconsumer law requirements;
hanti-discrimination requirements;
ioffer rules;
jplatform safety rules;
kbilling and credit rules; and
lany campaign-specific conditions set by Yuzee.

Yuzee may approve, reject, edit, delay, pause or remove campaigns.

14.20 Yuzee promotional messages

Yuzee may send promotional messages about Yuzee products, services, features, subscriptions, RMO support, offer support, app features, events, campaigns, surveys, research, opportunities or updates where permitted.

Yuzee will aim to provide appropriate opt-out options for marketing communications where required.

Yuzee may still send service, security, support, legal, payment, account, safety or transactional messages even if a user opts out of marketing.

14.21 No misleading marketing claims

Marketing and promotional outreach must not be false, misleading or deceptive.

Users and organisations must not make unsupported claims about:

aguaranteed enrolment;
bguaranteed admission;
cguaranteed jobs;
dguaranteed interviews;
eguaranteed employment;
fguaranteed internships;
gguaranteed placements;
hguaranteed scholarships;
iguaranteed funding;
jguaranteed visa outcomes;
kguaranteed salary;
lguaranteed career outcomes;
mguaranteed institution responses;
nguaranteed employer responses;
odiscounts;
pprices;
qavailability;
rrankings;
saccreditation;
tpartnerships;
uYuzee verification; or
vany other claim likely to influence a user.

Claims must be accurate, current, clear, supported and not misleading.

14.22 Records of consent and outreach

Yuzee and organisations may need to keep records of consent, opt-outs, message history, outreach activity, campaign activity and communication preferences.

Records may include:

awho gave consent;
bwhen consent was given;
chow consent was given;
dwhat consent covered;
ewhen consent was withdrawn;
funsubscribe records;
gopt-out records;
hmessage history;
icampaign history;
jsender details;
kdelivery status;
lcomplaint records;
msuppression lists;
nphone-call records, where lawful;
oconsent-source records; and
pother records reasonably needed for compliance and platform operation.

Organisations must provide evidence of consent or authority if Yuzee reasonably requests it.

14.23 Suppression lists and opt-out handling

Yuzee and organisations may maintain suppression lists or opt-out records to avoid contacting users who have opted out.

Users and organisations must not delete, bypass, ignore or misuse suppression lists.

Suppression lists must not be used for unrelated targeting, profiling, resale, harassment or marketing.

They should be used only to honour opt-outs, manage communication preferences, comply with law and operate Yuzee safely.

14.24 Third-party marketing tools

Yuzee or organisations may use third-party tools for email, SMS, push notifications, analytics, attribution, campaigns or customer engagement.

Third-party tools must not be used in a way that breaches Yuzee’s Terms, these Guidelines, privacy obligations, consent rules or applicable law.

Organisations must not upload Yuzee user information into third-party marketing tools unless authorised and appropriate safeguards are in place.

Sensitive information should not be used for marketing targeting unless lawful, authorised and appropriate.

14.25 Reporting marketing misuse

Users and organisations should report marketing or outreach that appears:

aspam;
bunauthorised;
cmisleading;
dexcessive;
eaggressive;
fdiscriminatory;
gexploitative;
hunsafe;
iunrelated to Yuzee;
jsent after opt-out;
ksent without consent where consent is required;
lusing suspicious links;
musing fake sender identity;
nrequesting suspicious payments;
opressuring users; or
potherwise breaching these Guidelines.

Reports should include screenshots, message copies, sender details, organisation name, dates, phone numbers, emails, links and a clear explanation of the concern.

14.26 Yuzee action for marketing misuse

If Yuzee reasonably believes marketing, outreach or communication rules have been breached, Yuzee may:

arequest evidence of consent;
brequest campaign records;
cpause a campaign;
dblock messages;
eremove content;
fdisable outreach tools;
grestrict chat;
hrestrict RMO access;
irestrict offer tools;
jrestrict dashboard access;
krequire correction;
lrequire unsubscribe remediation;
mrequire deletion of unauthorised lists;
nsuspend staff access;
osuspend an organisation;
pterminate access;
qpreserve records;
rnotify affected users where appropriate;
sreport serious matters where required or appropriate; and
ttake any other action permitted under Yuzee’s Terms.

14.27 Responsibility for marketing compliance

The person or organisation sending or authorising marketing remains responsible for ensuring the marketing complies with applicable law and these Guidelines.

Yuzee may provide tools, settings, templates, data, workflows or review processes, but this does not transfer responsibility for third-party marketing compliance to Yuzee except to the extent required by law.

Institutions, companies, employers and partners must obtain their own advice where needed before conducting marketing, outreach or campaigns through or because of Yuzee.

14.28 Legal rights preserved

Nothing in this section limits any communication, privacy, consumer, spam, telemarketing, complaint, unsubscribe, consent or other legal right that cannot lawfully be excluded, restricted or modified.

Yuzee may update this section as communication laws, marketing practices, platform features, safety risks and product models change.

Prohibited Content and Behaviour

15.1 Purpose of this section

Yuzee is designed to support safe, lawful, respectful and trusted education, employment, training, career, institution, company, employer, partner, RMO and offer interactions.

This section lists content and behaviour that is prohibited on Yuzee.

The rules apply across:

auser profiles;
borganisation profiles;
ccourse listings;
djob listings;
eoffer content;
fRMO responses;
gchat;
hmessages;
idocuments;
juploads;
kAI-assisted content;
ldashboards;
mCRM tools;
nreports;
omarketing campaigns;
psupport interactions;
qphone or email contact connected with Yuzee;
roff-platform contact using information obtained through Yuzee; and
sany other Yuzee-related activity.

15.2 Illegal content and unlawful activity

Users and organisations must not use Yuzee to create, upload, send, publish, promote, request, arrange, facilitate or support illegal content or unlawful activity.

This includes activity involving:

afraud;
bscams;
cidentity theft;
dphishing;
ehacking;
fmalware;
gunauthorised access;
hunlawful data use;
iunlawful discrimination;
junlawful harassment;
killegal work;
lunsafe work;
munlawful unpaid labour;
nfake qualifications;
ofake certificates;
pforged documents;
qillegal recruitment fees;
rhuman trafficking;
sforced labour;
tsexual exploitation;
uchild exploitation;
vthreats;
wextortion;
xblackmail;
ymoney laundering;
zmoney mule activity;
aapyramid schemes;
abillegal goods or services; or
acany other unlawful conduct.

15.3 Fraud, scams and deceptive conduct

Yuzee does not allow fraud, scams or deceptive conduct.

Users and organisations must not:

acreate fake accounts;
bcreate fake profiles;
ccreate fake institutions;
dcreate fake companies;
ecreate fake employers;
fcreate fake partner accounts;
gcreate fake recruiter accounts;
hcreate fake jobs;
icreate fake courses;
jcreate fake scholarships;
kcreate fake funding opportunities;
lcreate fake offers;
mcreate fake invoices;
ncreate fake receipts;
ocreate fake application forms;
pcreate fake payment pages;
qimpersonate Yuzee;
rimpersonate another person;
simpersonate a government agency;
timpersonate an institution;
uimpersonate a company;
vimpersonate an employer;
wimpersonate a regulator;
xcollect money through deception;
ycollect documents through deception;
zcollect personal information through deception; or
aaotherwise mislead users, organisations or Yuzee.

15.4 Fake documents and false information

Users and organisations must not upload, send, request, create, edit, rely on or encourage fake, forged, altered or misleading documents.

This includes:

afake resumes;
bfake cover letters;
cfake transcripts;
dfake certificates;
efake qualifications;
ffake licences;
gfake identity documents;
hfake passports;
ifake visa documents;
jfake work-rights documents;
kfake references;
lfake employment history;
mfake education history;
nfake offer letters;
ofake enrolment letters;
pfake scholarship letters;
qfake funding documents;
rfake invoices;
sfake receipts;
tfake screenshots;
ufake testimonials;
vfake accreditation documents;
wfake registration records;
xaltered official documents; or
ydocuments that create a false impression.

Yuzee may request evidence, restrict accounts, remove content or report serious document fraud where appropriate.

15.5 Misleading commercial, education or employment claims

Users and organisations must not make false, misleading or unsupported claims.

This includes misleading claims about:

acourse availability;
bjob availability;
coffer availability;
dinstitution identity;
ecompany identity;
femployer identity;
gaccreditation;
hregistration;
ilicensing;
jgovernment approval;
kregulator approval;
lYuzee approval;
mpartnerships;
nfees;
orefunds;
pdiscounts;
qscholarships;
rfunding;
seligibility;
tentry requirements;
uwork rights;
vvisa outcomes;
wsalary;
xjob outcomes;
yenrolment outcomes;
zinterview outcomes;
aaplacement outcomes;
abinternship outcomes;
acuser suitability;
adAI outputs; or
aeany other claim likely to influence a user’s decision.

15.6 No fake guarantees

Users and organisations must not make fake or unsupported guarantees.

This includes unsupported guarantees of:

aenrolment;
badmission;
ccourse acceptance;
djob interviews;
eemployment;
finternship;
gplacement;
happrenticeship;
itraineeship;
jscholarship;
kfunding;
lvisa approval;
mwork rights;
nprofessional registration;
olicensing;
psalary;
qcareer outcomes;
remployer responses;
sinstitution responses;
tmultiple offers; or
uany other outcome.

If an outcome depends on conditions, those conditions must be clear.

15.7 Harassment, bullying and abuse

Yuzee does not allow harassment, bullying, intimidation or abusive behaviour.

Prohibited behaviour includes:

arepeated unwanted contact;
baggressive messages;
cinsults;
dhumiliation;
ethreats;
fintimidation;
gstalking;
hcyberstalking;
itargeting a user across channels;
jencouraging others to harass someone;
kpublic shaming;
lprivate shaming;
mmalicious complaints;
nabusive support interactions;
oretaliation;
pthreats to withdraw offers for improper reasons;
qthreats to expose personal information;
rthreats to damage reputation; or
sany conduct intended to make someone feel unsafe.

15.8 Hate, vilification and discriminatory content

Yuzee does not allow hateful, discriminatory, vilifying or exclusionary content.

Users and organisations must not target, insult, exclude, threaten or abuse a person or group based on:

aage;
brace;
ccolour;
dethnicity;
enationality;
fculture;
glanguage;
hreligion;
isex;
jgender;
kgender identity;
lsexual orientation;
mintersex status;
ndisability;
ohealth condition;
ppregnancy;
qfamily responsibilities;
rcarer responsibilities;
smarital or relationship status;
tvisa status;
umigration status;
vwork-rights status, except where lawfully relevant;
wfinancial hardship;
xeducation background;
yemployment status;
zlocation;
aapersonal appearance; or
abany other protected or sensitive characteristic.

15.9 Sexual harassment and sexual content

Yuzee does not allow sexual harassment, sexual pressure or inappropriate sexual content.

Users and organisations must not:

asend sexual messages;
bsend intimate images;
crequest intimate images;
dmake sexual comments;
ecomment sexually on someone’s appearance;
fmake romantic or sexual advances in a professional context;
gpressure someone into personal communication;
hpressure someone into sexual communication;
ishare intimate images without consent;
jthreaten to share intimate images;
kcreate sexualised AI images of another person;
lcreate sexual deepfakes;
muse Yuzee to arrange sexual services;
nuse Yuzee to exploit users sexually; or
ootherwise use Yuzee for sexual harassment or sexual exploitation.

15.10 Child safety prohibited content

Yuzee has zero tolerance for child exploitation, grooming or sexual content involving minors.

Users and organisations must not:

agroom or attempt to groom a minor;
brequest sexual content from a minor;
csend sexual content to a minor;
drequest intimate images from a minor;
eshare intimate images of a minor;
fcreate AI-generated sexual content involving a minor;
gcreate deepfakes involving a minor;
harrange secret contact with a minor;
ipressure a minor to hide communication;
juse offers to obtain personal access to a minor;
kexploit a minor for labour, money, documents, images or contact;
lsexualise a school student;
mcreate fake minor accounts for unsafe purposes; or
nengage in any conduct that creates child safety risk.

Yuzee may take immediate action and report serious child safety concerns where appropriate or required.

15.11 Threats, violence and self-harm content

Users and organisations must not use Yuzee to threaten, promote, glorify, encourage or facilitate violence or serious harm.

This includes:

athreats of physical harm;
bthreats of sexual harm;
cthreats of property damage;
dthreats of reputational harm;
eblackmail;
fextortion;
gcoercion;
hinstructions for violence;
iencouragement of violence;
jharassment campaigns;
kencouragement of self-harm;
lencouragement of suicide;
mtargeting vulnerable users with harmful content;
ngraphic violent content;
ogore;
pextremist violence; or
qany content that creates serious safety risk.

Yuzee is not an emergency service. If someone is in immediate danger, they should contact emergency services or local crisis support.

15.12 Exploitation and unsafe opportunities

Yuzee does not allow exploitative, unsafe or unlawful opportunities.

Users and organisations must not promote, request, arrange or facilitate:

aunsafe work;
bunlawful unpaid work;
cexploitative internships;
dunlawful work trials;
esham contracting;
fforced labour;
ghuman trafficking;
hsexual exploitation;
iwage theft;
junlawful recruitment fees;
kunsafe placements;
lfake training;
mfake work experience;
nfake employment;
ounlawful visa-related arrangements;
pwork that places users at unreasonable risk;
qopportunities that exploit young users;
ropportunities that exploit migrants;
sopportunities that exploit financially stressed users; or
tany other exploitative or unsafe arrangement.

15.13 Malware, phishing and technical abuse

Users and organisations must not interfere with, damage, disrupt or misuse Yuzee’s systems or other users’ systems.

Prohibited technical behaviour includes:

amalware;
bspyware;
cransomware;
dviruses;
ephishing;
fcredential theft;
gfake login pages;
hfake application portals;
ifake payment pages;
jhacking;
kunauthorised access;
lpassword attacks;
maccount takeover;
nbot activity;
oscraping;
pcrawling without authority;
qdenial-of-service attacks;
rprobing or scanning systems without authority;
sexploiting vulnerabilities;
tbypassing security controls;
ubypassing rate limits;
vbypassing usage limits;
winterfering with APIs;
xuploading harmful files;
ysending unsafe links; or
zany other technical misuse.

15.14 Scraping, harvesting and data misuse

Users and organisations must not scrape, harvest, copy, export, sell, trade or misuse Yuzee data.

This includes:

auser data;
bapplicant data;
cstudent data;
djob seeker data;
eresumes;
ftranscripts;
gcertificates;
hidentity documents;
ichat records;
jRMO records;
koffer records;
lcontact details;
morganisation data;
ncourse data;
ojob data;
pdashboards;
qreports;
rCRM records;
sanalytics;
tAI outputs;
uprompts;
vmatching results;
wsuitability scores;
xrankings;
ysource data; and
zYuzee-derived insights.

Yuzee data must not be used to build competing products, datasets, AI systems, matching systems, CRM systems, marketplaces or lead-generation systems.

15.15 Misuse of personal information

Users and organisations must not misuse personal information obtained through Yuzee.

Prohibited behaviour includes:

aselling personal information;
bsharing personal information without authority;
cusing personal information for unrelated marketing;
dadding users to mailing lists without authority;
econtacting users for unrelated purposes;
fusing personal information to harass someone;
gusing personal information to discriminate;
husing personal information to profile users unfairly;
iexposing private information;
jdoxxing;
kidentity theft;
limpersonation;
munauthorised data export;
nunauthorised data retention;
ounauthorised AI training;
punauthorised third-party sharing; or
qany other privacy or confidentiality misuse.

15.16 Misuse of AI Features

Users and organisations must not misuse Yuzee’s AI Features.

Prohibited AI misuse includes:

aprompt injection;
bjailbreak attempts;
cattempts to reveal hidden prompts;
dattempts to bypass safety filters;
eattempts to bypass usage limits;
fattempts to manipulate matching scores;
gattempts to manipulate rankings;
hgenerating fake offers;
igenerating fake jobs;
jgenerating fake courses;
kgenerating fake profiles;
lgenerating fake documents;
mgenerating fake testimonials;
ngenerating misleading messages;
ogenerating spam;
pgenerating discriminatory content;
qgenerating abusive content;
rgenerating sexual content involving minors;
sgenerating malware or phishing content;
tgenerating impersonation content;
uusing AI to exploit users;
vusing AI to misuse personal information; or
wusing AI in any way that breaches these Guidelines.

15.17 Impersonation

Users and organisations must not impersonate another person, organisation, government body, regulator or Yuzee.

This includes impersonating:

aYuzee;
ba Yuzee staff member;
ca user;
da student;
ea parent or guardian;
fan institution;
ga company;
han employer;
ia recruiter;
ja partner;
ka government agency;
la regulator;
ma scholarship provider;
na funding body;
oa professional body;
pa migration agent;
qa counsellor;
ran advisor; or
sany other person or organisation.

15.18 Unauthorised marketing and spam

Users and organisations must not use Yuzee for spam, unsolicited marketing or unauthorised outreach.

Prohibited behaviour includes:

amass messaging;
brepetitive messaging;
cirrelevant promotions;
dunrelated marketing;
esending messages after opt-out;
fignoring unsubscribe requests;
gusing harvested contact details;
huploading scraped contact lists;
iusing Yuzee data for unrelated campaigns;
jsending misleading promotional messages;
ksending fake offer campaigns;
lsending phishing campaigns;
msending marketing without required consent;
nimpersonating Yuzee in marketing; or
ootherwise breaching marketing, spam or communication rules.

15.19 Payment, billing and credit abuse

Users and organisations must not misuse payments, billing, subscriptions, credits, top-ups, refunds, disputes or Yuzee’s commercial systems.

Prohibited behaviour includes:

afake payments;
bfake invoices;
cfake receipts;
dunauthorised payment requests;
esuspicious payment links;
fpayment fraud;
gchargeback abuse;
hrefund abuse;
isubscription abuse;
jcredit abuse;
ktop-up abuse;
loverage abuse;
mavoiding credit usage;
navoiding billing rules;
omoving users off-platform to avoid billing;
pusing another person’s payment method without authority;
qmanipulating offer actions;
rcreating fake offer activity;
screating duplicate accounts to avoid limits; or
totherwise misusing Yuzee payment or billing systems.

15.20 Platform manipulation

Users and organisations must not manipulate Yuzee’s platform, rankings, matching, reporting, reviews, analytics, usage limits, verification, moderation or commercial systems.

Prohibited behaviour includes:

afake engagement;
bfake accounts;
cfake clicks;
dfake applications;
efake offer responses;
ffake RMO activity;
gfake reviews;
hfake testimonials;
ifake complaints;
jfake reports;
kmanipulating rankings;
lmanipulating suitability scores;
mmanipulating AI outputs;
nmanipulating search visibility;
obypassing rate limits;
pbypassing fair use rules;
qbypassing account restrictions;
rbypassing verification;
sbypassing moderation; or
tusing automation without authority.

15.21 Intellectual property misuse

Users and organisations must not use Yuzee to infringe intellectual property rights.

Prohibited behaviour includes:

auploading content without rights;
bcopying another organisation’s content;
ccopying another organisation’s logo;
dcopying another organisation’s course description;
ecopying another organisation’s job description;
fusing another organisation’s images without permission;
gusing another person’s creative work without permission;
husing Yuzee branding without permission;
icreating fake Yuzee badges;
jcopying Yuzee prompts;
kcopying Yuzee matching logic;
lscraping Yuzee reports;
mreselling Yuzee content;
nusing Yuzee content to build a competing service; or
ootherwise infringing intellectual property rights.

15.22 False reporting and abuse of reporting tools

Users and organisations must not misuse Yuzee’s reporting, complaint, support or moderation systems.

Prohibited behaviour includes:

aknowingly false reports;
bmalicious reports;
crepeated abusive reports;
dreports used for harassment;
ereports used for retaliation;
ffabricated evidence;
galtered screenshots;
hfake complaint campaigns;
ithreats to report for improper purposes;
jpressure to withdraw valid reports;
kinterference with investigations;
ldestruction of relevant evidence; or
many other misuse of reporting tools.

Good faith reports are allowed, even if they are not ultimately upheld.

15.23 Circumvention of Yuzee rules

Users and organisations must not try to bypass Yuzee’s rules, limits, safeguards or decisions.

This includes attempts to bypass:

aaccount restrictions;
bsuspension;
ctermination;
dverification checks;
estaff-authority checks;
foffer review;
gmessage moderation;
hsafety checks;
ipayment rules;
jcredit rules;
kAI usage limits;
lfair use limits;
mmarketing opt-outs;
nprivacy controls;
oconsent controls;
preporting tools;
qdata export limits;
rplatform security; or
sthese Guidelines.

15.24 Off-platform misconduct connected with Yuzee

Yuzee may take action for off-platform behaviour where the behaviour is connected to Yuzee.

This may include off-platform conduct that:

auses information obtained through Yuzee;
btargets a Yuzee user;
ctargets a Yuzee organisation;
dmisuses Yuzee data;
epressures a user to avoid Yuzee safeguards;
fhides unsafe offers;
ghides suspicious payment requests;
hcontinues harassment started on Yuzee;
iinvolves a Yuzee offer;
jinvolves a Yuzee RMO request;
kinvolves a Yuzee organisation account;
limpersonates Yuzee;
mdamages trust in Yuzee; or
ncreates safety, privacy, legal, payment or platform risk.

15.25 Yuzee enforcement

If Yuzee reasonably believes prohibited content or behaviour has occurred, Yuzee may take action.

This may include:

awarning a user or organisation;
brequesting information;
crequesting evidence;
dremoving content;
eblocking messages;
fremoving offers;
ghiding profiles;
hrestricting chat;
irestricting RMO access;
jrestricting offer tools;
krestricting dashboard access;
lrestricting AI access;
mdisabling exports;
nsuspending staff access;
osuspending accounts;
psuspending organisations;
qterminating access;
rpreserving records;
snotifying affected users where appropriate;
tcontacting third parties where appropriate;
ureporting serious matters where required or appropriate; and
vtaking other action permitted under Yuzee’s Terms.

15.26 Immediate action for serious misconduct

Yuzee may take immediate action without prior notice where serious misconduct or serious risk is suspected.

Serious misconduct may include:

achild safety risk;
bgrooming;
csexual exploitation;
dscams;
efraud;
fidentity theft;
gpayment fraud;
hmalware;
iphishing;
junauthorised access;
kdata breach risk;
lthreats;
mblackmail;
nextortion;
ohuman trafficking;
pforced labour;
qunsafe work;
runlawful discrimination;
sserious harassment;
tfake organisations;
ufake offers;
vfake jobs; or
wany other serious safety, legal, privacy, payment or platform risk.

15.27 Legal rights preserved

Nothing in this section limits any right, remedy, guarantee, complaint pathway, privacy right, consumer right, reporting right or legal protection that cannot lawfully be excluded, restricted or modified.

Yuzee may update this section as safety risks, platform features, AI tools, scams, laws and community standards change.

User Responsibilities

16.1 Purpose of this section

This section explains the responsibilities of individual users when using Yuzee.

Individual users may include:

astudents;
bschool students;
cjob seekers;
dworkers;
ecareer changers;
fpeople returning to study;
gparents or guardians;
hpeople exploring courses;
ipeople exploring jobs;
jpeople exploring skills;
kpeople using AI Features;
lpeople using RMO;
mpeople receiving offers;
npeople uploading documents;
opeople communicating with institutions, companies, employers or partners; and
panyone else using Yuzee as an individual.

Users must use Yuzee honestly, safely, respectfully and lawfully.

16.2 Provide accurate information

Users must provide accurate, current and truthful information when using Yuzee.

This includes information about:

aname;
bage;
ccontact details;
dlocation;
eeducation history;
ftraining history;
gwork history;
hskills;
ilicences;
jcertificates;
kqualifications;
llanguage ability;
mgoals;
npreferences;
owork rights;
pvisa status, where relevant;
qfunding eligibility, where relevant;
rsupport needs, where relevant;
sdocuments;
tapplication information;
uRMO information;
voffer responses; and
wany other information provided through Yuzee.

Users must not provide false, misleading, incomplete or unauthorised information.

16.3 Keep information up to date

Users should keep their Yuzee information current.

Users should update information if there are changes to:

acontact details;
blocation;
ceducation status;
dwork status;
eskills;
fqualifications;
gcertificates;
hpreferences;
icourse interests;
jjob interests;
kavailability;
lwork rights;
mvisa status, where relevant;
nfunding eligibility, where relevant;
odocuments;
poffer preferences;
qRMO status; or
rany other information that may affect matching, offers, communication or support.

Outdated or incorrect information may affect matches, recommendations, RMO outcomes, offers, support and communication.

16.4 Account security

Users are responsible for keeping their accounts secure.

Users must:

akeep login details confidential;
buse a secure password;
cnot share passwords;
dnot allow unauthorised people to use their account;
elog out of shared devices;
fkeep devices reasonably secure;
gkeep email and phone access secure;
hnotify Yuzee if they suspect unauthorised access;
ifollow reasonable security instructions from Yuzee; and
javoid suspicious links or fake login pages.

Users must not access another person’s account without authority.

16.5 Use Yuzee for authorised purposes

Users must use Yuzee only for lawful and authorised purposes.

Yuzee may be used to explore, compare, prepare for or progress:

aeducation options;
btraining options;
ccourses;
djobs;
eskills;
fcareer pathways;
ginstitution opportunities;
hcompany opportunities;
iemployer opportunities;
jpartner opportunities;
kRMO requests;
loffers;
mapplications;
ninterviews;
oplacements;
pinternships;
qsupport services;
rAI-supported guidance; and
sother purposes approved by Yuzee.

Users must not use Yuzee for scams, fraud, harassment, spam, fake applications, fake documents, unlawful activity or platform misuse.

16.6 Respectful communication

Users must communicate respectfully with Yuzee, institutions, companies, employers, partners, staff, counsellors, advisors and other users.

Users must not:

aharass others;
bthreaten others;
cbully others;
dabuse support staff;
euse discriminatory language;
fsend sexual or inappropriate messages;
gsend spam;
hsend repeated hostile messages;
isend misleading messages;
jimpersonate another person;
kpressure organisations unfairly;
lmisuse complaint tools;
mmake knowingly false accusations;
npublish private messages without authority; or
ootherwise behave in a way that harms trust in Yuzee.

16.7 Review offers carefully

Users are responsible for reviewing offers carefully before accepting, paying, applying, enrolling, attending an interview, starting work, sharing documents or making important decisions.

Users should check:

awho made the offer;
bwhether the organisation is genuine;
cwhether the offer is current;
dwhether the offer is conditional;
ewhat conditions apply;
fwhether fees apply;
gwhether payment is required;
hrefund conditions;
ieligibility requirements;
jentry requirements;
kdocuments required;
ldeadlines;
mstart date;
ncourse or job location;
oonline, hybrid or in-person requirements;
pwork-rights requirements;
qfunding or scholarship conditions;
rpay and employment conditions, where relevant;
splacement or internship conditions, where relevant;
tofficial contact details; and
uwhere the offer can be verified.

Users should not accept an offer they do not understand.

16.8 Verify important information

Yuzee may help users compare options, receive recommendations, use AI Features, request offers and communicate with organisations.

However, users remain responsible for verifying important information before relying on it.

Users should verify important details directly with:

athe relevant institution;
bthe relevant company;
cthe relevant employer;
dthe relevant partner;
ea regulator;
fa government body;
gan official website;
han official contact point;
ia payment provider;
jan app store;
ka qualified professional; or
lanother reliable source.

Users should not rely only on a chat message, AI output, profile, listing, recommendation, suitability score or offer summary where the decision is important.

16.9 Documents and uploads

Users are responsible for documents and files they upload, send or provide through Yuzee.

Users must not upload, send or provide:

afake resumes;
bfake transcripts;
cfake certificates;
dfake qualifications;
efake licences;
ffake identity documents;
gfake passports;
hfake visa documents;
ifake work-rights documents;
jfake references;
kaltered official documents;
ldocuments belonging to another person without authority;
mdocuments containing malware;
nmisleading documents;
odocuments that infringe rights;
pdocuments that breach privacy; or
qdocuments that create a false impression.

Users should only upload documents that are relevant, accurate and authorised.

16.10 Sensitive information

Users should take care when sharing sensitive information through Yuzee.

Sensitive information may include:

apassport details;
bvisa details;
cdriver licence details;
dMedicare information;
etax file number information;
fhealth information;
gdisability information;
hmental health information;
ifinancial hardship information;
jbank information;
khome address;
lfamily information;
mschool student information;
nidentity documents;
otranscripts;
pcounselling information; and
qother high-risk information.

Users should avoid providing unnecessary sensitive information.

Before sharing sensitive information, users should consider why it is needed, who will receive it, how it will be used and whether it can be provided later or in a safer way.

16.11 Payment safety

Users are responsible for taking care before making payments connected with Yuzee, courses, offers, jobs, applications, placements, internships, scholarships, funding or third-party opportunities.

Before paying, users should check:

awho is requesting payment;
bwhat the payment is for;
cwhether payment is required;
dwhether the amount is correct;
ewhether the payment method is official;
fwhether refund terms are clear;
gwhether the organisation is genuine;
hwhether the payment request matches the offer;
iwhether the request appears rushed or suspicious;
jwhether Yuzee is involved in the payment; and
kwhether the payment can be verified through an official source.

Users should not pay through suspicious, unofficial or unverifiable channels.

16.12 Scam awareness

Users should be alert to scams and suspicious behaviour.

Users should be careful if someone:

aoffers unrealistic outcomes;
bguarantees a job with little or no process;
cguarantees income for little effort;
dasks for upfront payment to access work;
easks for cryptocurrency, gift cards or unusual transfers;
fasks the user to receive and forward money;
gasks for identity documents too early;
hasks the user to move to private messaging urgently;
irefuses to use official contact details;
jsends suspicious links;
ksends fake invoices;
luses pressure or fear;
mdiscourages the user from contacting Yuzee;
ndiscourages the user from checking official sources;
oimpersonates a known organisation;
pasks the user to keep communication secret; or
qotherwise appears unsafe or suspicious.

Users should report suspicious activity to Yuzee.

16.13 AI Feature responsibility

Users may use AI Features through Yuzee.

Users are responsible for reviewing AI outputs before relying on them, sending them, publishing them, submitting them or using them to make decisions.

Users must not use AI Features to:

acreate fake documents;
bcreate fake applications;
ccreate fake profiles;
dcreate fake offers;
ecreate misleading messages;
fimpersonate another person;
gharass others;
hdiscriminate unlawfully;
igenerate spam;
jgenerate sexual or harmful content;
kgenerate malware or phishing content;
lbypass Yuzee rules;
mreveal hidden prompts;
nmanipulate matching or rankings;
omisuse personal information; or
potherwise breach these Guidelines.

AI outputs may be incomplete, inaccurate, outdated or unsuitable for a user’s circumstances.

16.14 Personal decision-making

Yuzee may provide guidance, matching, AI outputs, RMO support, offer support, data insights, suitability scores, counsellor review or recommendations.

However, users remain responsible for their own decisions.

Users should consider their own circumstances before making decisions about:

astudy;
btraining;
ccourses;
djobs;
einternships;
fplacements;
gemployers;
hinstitutions;
ischolarships;
jfunding;
kpayments;
ldocuments;
mrelocation;
nwork rights;
ovisas;
plicences;
qprofessional registration;
rcareer changes; and
sany other important matter.

Users should seek independent advice where needed.

16.15 No misuse of other people’s information

Users must respect other people’s privacy and confidential information.

Users must not:

apublish another person’s private information;
bshare another person’s documents without authority;
cuse another person’s identity;
duse another person’s account;
euse another person’s contact details without authority;
fscreenshot and publish private messages without authority;
gdox another person;
huse information for harassment;
iuse information for discrimination;
juse information for scams;
kuse information for impersonation;
luse information for unauthorised applications; or
motherwise misuse another person’s information.

16.16 No fake applications or offer manipulation

Users must not misuse applications, RMO requests, offers or opportunity workflows.

Users must not:

asubmit fake applications;
bsubmit fake RMO requests;
csubmit fake documents;
dmisrepresent qualifications;
emisrepresent work history;
fmisrepresent visa or work-rights status;
gmisrepresent identity;
happly on behalf of someone else without authority;
iaccept offers dishonestly;
jcreate fake offer activity;
kmanipulate offer workflows;
lmisuse institution or company communications;
muse Yuzee to obtain offers through deception; or
notherwise misuse RMO or offer tools.

16.17 No platform abuse

Users must not misuse Yuzee’s systems.

Users must not:

ascrape Yuzee;
buse bots without authority;
ccreate duplicate accounts to bypass limits;
dbypass usage limits;
ebypass AI limits;
fbypass payment rules;
gbypass security controls;
hattempt unauthorised access;
iupload malware;
jsend phishing links;
kexploit vulnerabilities;
linterfere with Yuzee systems;
moverload Yuzee systems;
ncopy Yuzee data without authority;
oreverse engineer Yuzee systems;
pbuild competing datasets from Yuzee; or
qotherwise interfere with platform integrity.

16.18 Report problems

Users should report problems to Yuzee.

This may include:

ascams;
bfake offers;
cfake jobs;
dfake courses;
efake institutions;
ffake companies;
gsuspicious payments;
hsuspicious links;
isuspicious document requests;
jharassment;
kthreats;
ldiscrimination;
msexual harassment;
ngrooming;
oprivacy misuse;
pdata misuse;
qunsafe work;
rmisleading claims;
sunauthorised marketing;
taccount compromise;
utechnical issues; and
vany other concern connected with Yuzee.

Reports should include screenshots, messages, dates, organisation names, offer details, payment details, links, documents and a clear explanation where available.

16.19 Cooperate with Yuzee reviews

Users may need to cooperate with Yuzee where Yuzee reviews safety, privacy, payment, account, offer, document, AI, RMO or platform concerns.

Yuzee may ask users to:

aconfirm identity;
bconfirm account access;
cprovide screenshots;
dprovide documents;
eexplain a report;
fexplain account activity;
gconfirm whether an offer was accepted;
hconfirm whether payment was requested;
iconfirm whether suspicious contact occurred;
jcorrect inaccurate information;
kremove prohibited content; or
ltake steps to protect account security.

Users should respond honestly and promptly where reasonable.

16.20 Keep copies of important records

Users should keep their own copies of important records.

This may include:

aresumes;
btranscripts;
ccertificates;
didentity documents;
eoffer letters;
fapplication forms;
gpayment receipts;
hinvoices;
irefund correspondence;
jcourse information;
kjob information;
lscholarship information;
mfunding information;
nchat records;
oemails;
pinterview details; and
qany other important information.

Yuzee may store records, but users should not rely on Yuzee as their only record-keeping system.

16.21 Respect Yuzee support and staff

Users must treat Yuzee support, staff, contractors, counsellors, advisors and moderators respectfully.

Users must not:

aabuse staff;
bthreaten staff;
charass staff;
dsend repeated hostile messages;
emake knowingly false accusations;
fmisuse complaint channels;
gpressure staff to bypass rules;
hask staff to do unlawful things;
iask staff to ignore safety concerns;
jask staff to falsify records;
kattempt to bribe staff;
lattempt to manipulate support outcomes; or
motherwise misuse support channels.

16.22 Parent or guardian responsibility

Where a parent, guardian or authorised adult supports a young user, they must use Yuzee responsibly.

They must:

aprovide accurate information;
brespect the young user’s safety;
crespect privacy obligations;
duse the account only where authorised;
enot impersonate the young user improperly;
fnot pressure the young user into decisions;
ghelp verify offers;
hhelp identify scams;
ihelp protect documents;
jreport safety concerns; and
kcomply with these Guidelines.

16.23 Consequences for user breaches

If a user breaches these Guidelines, Yuzee may take action.

This may include:

awarning the user;
brequesting more information;
crequesting correction;
dremoving content;
eblocking messages;
frestricting chat;
grestricting AI access;
hrestricting RMO access;
ipausing offer workflows;
jremoving documents;
krestricting account features;
lsuspending the account;
mterminating access;
npreserving records;
onotifying affected parties where appropriate;
preporting serious matters where required or appropriate; and
qtaking other action permitted under Yuzee’s Terms.

16.24 User responsibility does not remove Yuzee’s obligations

This section explains user responsibilities.

It does not remove any rights, remedies, guarantees, privacy rights, consumer rights, complaint rights or legal protections that cannot lawfully be excluded, restricted or modified.

Yuzee may still have responsibilities under applicable laws, policies and agreements.

Institution, Company, Employer and Partner Responsibilities

17.1 Purpose of this section

This section explains the responsibilities of institutions, companies, employers, partners and other organisations that use Yuzee.

Organisations may use Yuzee to create profiles, list courses, list jobs, communicate with users, respond to RMO requests, make offers, manage applicants, use dashboards, use CRM tools, access reports, use AI Features, manage subscriptions, use credits and receive support.

Because these activities may affect users’ education, training, employment, career, financial and personal decisions, organisations must use Yuzee honestly, lawfully, professionally and responsibly.

17.2 Organisations covered by this section

This section applies to:

ainstitutions;
bRTOs;
cTAFEs;
duniversities;
eprivate colleges;
fschools;
gshort-course providers;
honline education providers;
icompanies;
jemployers;
krecruiters;
lplacement hosts;
minternship hosts;
napprenticeship organisations;
otraineeship organisations;
pgroup training organisations;
qjob service providers;
reducation agents;
spathway partners;
tsupport partners;
uindustry partners;
vcommunity partners;
wgovernment-related partners, where applicable;
xorganisation owners;
ybilling administrators;
zadmissions staff;
aahiring staff;
abcounsellors or advisors using organisation tools;
acstaff users;
adcontractors; and
aeanyone acting on behalf of an organisation.

17.3 Organisation responsibility for staff and representatives

Each organisation is responsible for the actions of its staff, representatives, contractors, agents, administrators and authorised users on Yuzee.

Organisations must ensure that staff who use Yuzee:

aare authorised;
buse the correct account;
cuse the correct role;
dunderstand these Guidelines;
efollow Yuzee’s Terms;
ffollow the organisation’s policies;
ghandle user information properly;
hcommunicate professionally;
imake only authorised offers;
jdo not misuse Yuzee features;
kdo not misuse AI Features;
ldo not misuse payment or credit systems;
mdo not misuse user data;
ndo not mislead users; and
ocomply with applicable laws.

An organisation cannot avoid responsibility by saying that a staff member, contractor or representative acted without proper internal supervision if that person used the organisation’s Yuzee access.

17.4 Accurate organisation information

Organisations must keep their Yuzee profiles, public information and account information accurate, current and authorised.

This includes information about:

alegal name;
btrading name;
cABN;
dACN;
ebusiness name;
fregistration status;
gaccreditation status;
hlicensing status;
iprovider status;
jwebsite;
kemail domain;
lphone number;
maddress;
ncampus locations;
owork locations;
pstaff details;
qcourse offerings;
rjob offerings;
sservices;
tfees;
urefunds;
vscholarships;
wfunding;
xpayment methods;
yprivacy contact;
zbilling contact;
aasupport contact; and
abany other information shown through Yuzee.

Organisations must promptly correct inaccurate, outdated or misleading information.

17.5 Accurate course, job and opportunity information

Organisations must ensure that all course, job, placement, internship, scholarship, funding, offer and opportunity information they provide through Yuzee is accurate, current and not misleading.

Organisations must not publish or send information that misrepresents:

acourse availability;
bjob availability;
cplacement availability;
dinternship availability;
eoffer availability;
fentry requirements;
geligibility requirements;
hrequired documents;
ifees;
jrefund conditions;
kscholarships;
lfunding;
mdiscounts;
nstart dates;
oduration;
plocation;
qdelivery mode;
rpay or wage;
semployment conditions;
twork rights;
uvisa implications;
vaccreditation;
wlicensing;
xregistration;
youtcomes; or
zany other important detail.

If information changes, the organisation must update it promptly.

17.6 Staff authority and access control

Organisations must control staff access to Yuzee.

Only authorised staff may access:

aorganisation profiles;
bcourse listings;
cjob listings;
doffer tools;
eRMO records;
fuser profiles;
guser documents;
hchat;
imessages;
jCRM records;
kapplicant records;
ldashboards;
mreports;
nbilling tools;
osubscription tools;
pcredit tools;
qtop-up tools;
rpayment records;
sAI tools;
texports;
uintegrations; and
vadmin settings.

Organisations must promptly remove or restrict access when staff leave, change roles, lose authority, no longer require access, or create safety, privacy, security or compliance risk.

17.7 No shared or unauthorised accounts

Organisations must not allow unauthorised access to Yuzee accounts.

Unless Yuzee expressly permits otherwise, organisations must not:

ashare staff login details;
ballow former staff to continue accessing Yuzee;
callow unauthorised contractors to access Yuzee;
dallow staff to use another person’s account;
euse personal accounts for organisation business where not approved;
fcreate fake staff accounts;
gcreate duplicate organisation accounts to bypass limits;
hbypass role permissions;
ibypass suspended access; or
jotherwise weaken account security.

17.8 Responsibility for offers

Organisations are responsible for the offers they create, send, approve or publish through Yuzee.

Offers must be:

agenuine;
bauthorised;
caccurate;
dcurrent;
elawful;
fclear;
gnot misleading;
hnot discriminatory;
inot exploitative;
jnot fake;
knot bait offers;
lnot used only to collect user data;
mnot used only to move users off-platform;
nnot used to avoid Yuzee billing or credit rules; and
oconsistent with these Guidelines.

Yuzee may review offers, but Yuzee review does not transfer responsibility for the offer to Yuzee.

17.9 Lawful education offers

Institutions and education partners must ensure education-related offers and communications comply with applicable education, consumer, privacy, marketing, anti-discrimination and other legal obligations.

Education offers must not misrepresent:

aprovider registration;
bcourse accreditation;
cqualification authority;
dCRICOS status, where relevant;
edelivery mode;
fcampus location;
gentry requirements;
hEnglish language requirements;
iwork placement requirements;
jlicensing outcomes;
kprofessional registration outcomes;
lcredit pathways;
mfees;
nrefunds;
ofunding;
pscholarships;
qavailability;
rdeadlines; or
slikely outcomes.

Institutions must not claim that Yuzee, a regulator, government body or another organisation has approved, endorsed or guaranteed an offer unless that is true and authorised.

17.10 Lawful employment, placement and internship opportunities

Companies, employers, recruiters, placement hosts and partners must ensure employment, placement, internship, apprenticeship, traineeship and work experience opportunities are lawful, safe and clear.

Organisations must clearly explain relevant details such as:

awhether the opportunity is paid or unpaid;
bpay rate, where applicable;
cemployment type;
dexpected hours;
eexpected duties;
fduration;
glocation;
hremote, hybrid or onsite requirements;
isupervision;
jtraining provided;
kwhether the opportunity is a student or vocational placement;
lwhether the opportunity may involve an employment relationship;
mwhether employment is guaranteed or not guaranteed;
nwork-rights requirements;
osafety requirements;
prequired checks;
qaward or workplace conditions, where relevant;
requipment requirements; and
sany other important condition.

Organisations must not use Yuzee to promote unlawful unpaid work, unsafe work, sham contracting, exploitative internships, illegal recruitment fees, fake employment or misleading job opportunities.

17.11 User data protection

Organisations must protect user information obtained through Yuzee.

User information must only be used for authorised Yuzee-related purposes, such as responding to enquiries, assessing eligibility, responding to RMO requests, making offers, supporting applications, arranging interviews, arranging enrolment steps, managing placements, providing support or complying with law.

Organisations must not:

asell user information;
btrade user information;
cscrape user information;
dexport user information without authority;
eadd users to unrelated marketing lists;
fuse user information for unrelated recruitment;
gshare user information with unauthorised staff;
hshare user information with unrelated third parties;
iuse user information to discriminate unlawfully;
juse user information to pressure users;
kuse user information for scams;
luse user information to build competing datasets;
muse user information to train unrelated AI systems without authority; or
notherwise misuse user information.

17.12 Sensitive information and documents

Organisations must handle sensitive information and documents with extra care.

Sensitive information and documents may include:

aidentity documents;
bpassports;
cvisa documents;
dwork-rights documents;
edriver licences;
fMedicare information;
gtax file number information;
hhealth information;
idisability information;
jmental health information;
kfinancial hardship information;
lbank information;
mschool records;
ntranscripts;
ocertificates;
presumes;
qreferences;
rpolice checks;
sworking with children checks;
tfamily information; and
uother high-risk information.

Organisations must only request sensitive information where it is reasonably necessary, lawful, authorised and handled securely.

17.13 Document request responsibility

Organisations must not request unnecessary, excessive, premature or inappropriate documents.

When requesting documents, organisations should clearly explain:

awhat document is required;
bwhy it is required;
cwhether it is mandatory or optional;
dwho will access it;
ehow it will be used;
fhow it will be protected;
gwhether it will be shared;
hwhether the user can provide it later;
iwhether information can be redacted;
jthe deadline;
kwhat happens if the user does not provide it; and
lwho the user can contact with questions.

Organisations must not request documents for scams, unrelated marketing, unauthorised profiling, discrimination, exploitation or identity theft.

17.14 Privacy and confidentiality responsibilities

Organisations must comply with applicable privacy, confidentiality, data protection and security obligations.

Organisations must take reasonable steps to protect:

auser profiles;
buser documents;
cuser messages;
dRMO records;
eoffer records;
fapplicant records;
gCRM data;
hdashboard data;
ireports;
jpayment-related records;
ksupport records;
lconfidential Yuzee information;
mconfidential organisation information; and
nany other information accessed through Yuzee.

Organisations must promptly notify Yuzee if they suspect unauthorised access, disclosure, loss, misuse or compromise of Yuzee user data.

17.15 Marketing and outreach responsibilities

Organisations must not use Yuzee for unauthorised marketing or spam.

Marketing, outreach and follow-up must comply with Yuzee’s Terms, these Guidelines, applicable privacy rules, consent requirements, spam rules, telemarketing rules and user preferences.

Organisations must not:

asend unrelated marketing;
bsend marketing without required consent;
cignore unsubscribe requests;
dignore no-contact requests;
euse RMO data for unrelated marketing;
fuse offer data for unrelated marketing;
guse user documents for marketing;
hupload Yuzee user data into marketing tools without authority;
iuse harvested contact details;
jsend misleading campaigns;
kimpersonate Yuzee;
lpressure users;
mtarget vulnerable users unfairly; or
notherwise misuse outreach tools.

17.16 Payment and fee responsibilities

Organisations must ensure all payment, fee, invoice, refund, funding, scholarship, discount and financial information they provide through Yuzee is clear, accurate and lawful.

Organisations must not:

ahide fees;
bmisrepresent refunds;
cmisrepresent scholarships;
dmisrepresent funding;
esend fake invoices;
fsend fake receipts;
grequest unsafe payments;
hrequest unlawful recruitment fees;
ipressure users to pay immediately;
jrequest payment through suspicious channels;
kmisrepresent Yuzee’s role in payments;
lbypass Yuzee billing rules;
mbypass Yuzee credit rules;
nmisuse payment information; or
omislead users about financial commitments.

Payment requests must clearly identify who is requesting payment, what the payment is for, the amount, the currency, due date, refund terms, official payment method and where the user can verify the request.

17.17 Compliance with laws and standards

Organisations are responsible for complying with all laws, standards, registrations, licences, policies and obligations that apply to them.

Depending on the organisation and activity, this may include obligations relating to:

aeducation;
bvocational training;
chigher education;
dCRICOS and international education;
eemployment;
fworkplace relations;
gwork health and safety;
hprivacy;
idata protection;
jconsumer law;
kanti-discrimination;
lspam and electronic marketing;
mtelemarketing;
nchild safety;
opayments;
ptaxation;
qintellectual property;
raccreditation;
slicensing;
tprofessional registration;
urecord keeping;
vcomplaints; and
wany other applicable obligation.

Yuzee does not replace an organisation’s own compliance obligations.

17.18 No misleading use of Yuzee name or verification

Organisations must not misuse Yuzee’s name, brand, reputation, verification process, review process, matching process or platform status.

Organisations must not say or imply that:

aYuzee guarantees the organisation;
bYuzee endorses the organisation;
cYuzee certifies the organisation;
dYuzee guarantees an offer;
eYuzee guarantees enrolment;
fYuzee guarantees employment;
gYuzee guarantees user suitability;
hYuzee guarantees funding;
iYuzee guarantees scholarship approval;
jYuzee guarantees visa outcomes;
kYuzee has legally approved the organisation;
lYuzee has approved every claim made by the organisation; or
mYuzee is responsible for the organisation’s decisions.

Organisations may only refer to Yuzee in ways authorised by Yuzee.

17.19 AI Feature responsibilities for organisations

Organisations may receive access to AI-supported tools through Yuzee.

Organisations remain responsible for any AI-assisted content they create, edit, approve, send or publish.

Organisations must not use AI Features to:

acreate fake offers;
bcreate fake jobs;
ccreate fake courses;
dcreate fake profiles;
ecreate fake testimonials;
fcreate fake documents;
gcreate misleading messages;
himpersonate Yuzee;
iimpersonate users;
jpressure users;
kdiscriminate unlawfully;
lgenerate spam;
mmisuse user information;
ninfer sensitive information without authority;
obypass safety checks;
pbypass payment or credit rules;
qmanipulate rankings or suitability scores;
rgenerate harmful content; or
sotherwise breach these Guidelines.

AI-assisted content must be reviewed by the organisation before being used.

17.20 Cooperation with Yuzee reviews

Organisations must cooperate with Yuzee where Yuzee reviews verification, safety, privacy, payment, billing, credit, RMO, offer, message, AI, listing or platform concerns.

Yuzee may ask an organisation to provide:

aproof of identity;
bproof of registration;
cproof of accreditation;
dproof of staff authority;
eproof of course authority;
fproof of job authority;
gproof of offer authority;
hfee schedules;
irefund policies;
jscholarship terms;
kfunding terms;
lemployment terms;
mplacement terms;
ninternship terms;
oprivacy information;
pconsent records;
qmarketing records;
rpayment records;
scomplaint records;
tsupport records;
uscreenshots;
vdocuments; or
wany other evidence Yuzee reasonably requests.

Failure to cooperate may result in restriction, suspension or removal.

17.21 Complaint and report responsibilities

Organisations must respond appropriately if Yuzee receives a complaint, report or concern about them.

Organisations must not:

aretaliate against a user;
bthreaten a user;
cpressure a user to withdraw a complaint;
ddelete evidence improperly;
ealter evidence;
fprovide false information;
gblame a user unfairly;
hcontinue unsafe conduct;
icontinue misleading conduct;
jmisuse personal information; or
kinterfere with Yuzee’s review.

Organisations should cooperate in good faith and take corrective action where appropriate.

17.22 Young and vulnerable users

Organisations must take extra care when interacting with young or vulnerable users.

Organisations must not exploit users because of:

aage;
bschool status;
cunemployment;
dfinancial hardship;
edisability;
fhealth condition;
glanguage barriers;
hmigration status;
ivisa uncertainty;
jlack of experience;
kunfamiliarity with Australian systems;
lurgent need for work or study;
mlack of support; or
nany other vulnerability.

Organisations must not use pressure, fear, shame, secrecy, false urgency or confusing language to influence young or vulnerable users.

17.23 Safety and professional conduct

Organisations must maintain safe and professional conduct when using Yuzee.

Organisations must not:

aharass users;
bthreaten users;
cbully users;
dsexually harass users;
egroom users;
fdiscriminate against users;
gpressure users;
hexploit users;
irequest inappropriate personal contact;
jrequest unnecessary sensitive documents;
krequest suspicious payments;
lsend unsafe links;
msend malware;
nsend phishing links;
oengage in scams;
pmake fake offers;
qpromote unsafe work; or
rotherwise create safety risk.

17.24 Records and audit

Organisations should keep appropriate records of their Yuzee-related activities.

This may include records of:

astaff authority;
buser communications;
coffer terms;
dRMO responses;
eapplication decisions;
fdocument requests;
gpayment requests;
hconsent;
imarketing outreach;
jopt-outs;
kcomplaint handling;
lstaff access;
mprivacy incidents;
ndata exports;
ocorrections;
pverification documents; and
qany other records reasonably needed for compliance and accountability.

Yuzee may keep its own records for platform operation, safety, billing, support, compliance, dispute resolution and enforcement.

17.25 No bypassing Yuzee rules

Organisations must not try to bypass Yuzee’s rules, systems or protections.

Organisations must not:

amove users off-platform to avoid safety checks;
bmove users off-platform to avoid moderation;
cmove users off-platform to avoid offer records;
dmove users off-platform to avoid billing;
emove users off-platform to avoid credit usage;
fcreate duplicate accounts to avoid limits;
gbypass subscription rules;
hbypass payment rules;
ibypass AI limits;
jbypass verification;
kbypass staff access controls;
lbypass user consent settings;
mbypass opt-outs;
navoid reporting obligations; or
ootherwise manipulate Yuzee systems.

17.26 Responsibility for third-party providers used by organisations

If an organisation uses third-party tools or providers in connection with Yuzee information, the organisation is responsible for ensuring that use is lawful, authorised and secure.

This may include use of:

aCRMs;
bemail platforms;
cSMS tools;
dmarketing platforms;
eanalytics tools;
fdocument storage tools;
grecruitment systems;
hlearning management systems;
iapplication portals;
jpayment tools;
kAI tools;
lsupport tools;
mcloud systems; and
nother third-party services.

Organisations must not move Yuzee user data into third-party systems unless authorised and appropriate safeguards are in place.

17.27 Organisation consequences

If an organisation breaches these Guidelines, Yuzee may take action.

This may include:

awarning the organisation;
brequesting information;
crequesting evidence;
drequiring correction;
eremoving content;
fremoving listings;
gremoving offers;
hblocking messages;
irestricting chat;
jrestricting RMO access;
krestricting offer tools;
lrestricting dashboards;
mrestricting CRM access;
nrestricting exports;
orestricting AI access;
psuspending staff access;
qsuspending the organisation account;
rterminating access;
spreserving records;
tnotifying affected users where appropriate;
ureporting serious matters where required or appropriate; and
vtaking any other action permitted under Yuzee’s Terms.

17.28 Organisation responsibility does not make Yuzee responsible

Yuzee may provide tools, matching, AI support, verification processes, moderation, dashboards, RMO workflows, offer workflows and support.

However, organisations remain responsible for their own profiles, listings, offers, messages, staff, conduct, user data handling, payments, compliance and decisions.

Yuzee’s review, display, transmission, moderation or support of organisation content does not make Yuzee responsible for the organisation’s conduct, except to the extent required by law or expressly agreed by Yuzee in writing.

17.29 Legal rights preserved

Nothing in this section limits any right, remedy, guarantee, privacy right, consumer right, employment right, complaint right or legal protection that cannot lawfully be excluded, restricted or modified.

Organisations must obtain their own legal, compliance, education, employment, privacy, marketing, payment or professional advice where needed.

Payments, Fees, Scholarships, Funding and Financial Claims

18.1 Purpose of this section

This section explains the rules for payments, fees, scholarships, funding, discounts, refunds, financial claims, invoices, payment links, payment requests, course costs, job-related payments, internship payments, placement payments, subscriptions, credits, top-ups and other financial matters connected with Yuzee.

Financial information can strongly influence user decisions.

All financial claims made through Yuzee must be accurate, clear, lawful, current, supported and not misleading.

18.2 Where this section applies

This section applies to financial information and payment-related activity connected with:

acourse listings;
bcourse offers;
cenrolment offers;
dinstitution profiles;
ecompany profiles;
femployer profiles;
gjob listings;
hjob offers;
iinternships;
jplacements;
kapprenticeships;
ltraineeships;
mscholarships;
nfunding;
osubsidies;
pgrants;
qdiscounts;
rpayment plans;
sinvoices;
treceipts;
urefunds;
vdeposits;
wapplication fees;
xYuzee subscriptions;
yYuzee paid features;
zYuzee credits;
aaYuzee top-ups;
abYuzee overages;
acRMO support;
addirect offers;
aeapp-store purchases;
afthird-party payments; and
agany other financial claim or payment request connected with Yuzee.

18.3 General financial accuracy standard

Users, institutions, companies, employers and partners must not make false, misleading, incomplete, unsupported or confusing financial claims.

Financial information must not mislead users about:

aprice;
bfees;
ctotal cost;
ddeposits;
epayment deadlines;
fdiscounts;
gscholarships;
hfunding;
isubsidies;
jgrants;
kloans;
lpayment plans;
mrefunds;
ncancellation rights;
ohidden fees;
pextra costs;
qjob pay;
rwages;
sstipends;
tcommissions;
uunpaid work;
vlikely income;
wearning potential;
xfinancial support;
ywho receives payment;
zwhether payment is required; or
aaany other financial matter.

18.4 Fees must be clear

Where a course, job, placement, internship, application, service or offer involves fees, the organisation must explain the fees clearly.

Where relevant, the organisation should disclose:

atuition fees;
bapplication fees;
cenrolment fees;
dadministration fees;
ematerial fees;
fequipment fees;
guniform fees;
htextbook fees;
isoftware fees;
jassessment fees;
kexam fees;
lplacement fees;
mpractical training fees;
nlicensing fees;
oregistration fees;
pcancellation fees;
qlate payment fees;
rpayment plan fees;
spayment processing fees;
tGST or tax treatment, where relevant;
ucurrency;
vrefund conditions;
wwho receives the payment;
xofficial payment method; and
ywhere the user can verify the fee.

18.5 No hidden costs

Organisations must not hide important costs.

Important costs must not be buried in fine print, disclosed only after a user has accepted an offer, or explained in a way that creates a false impression.

Organisations must not describe an opportunity as free, funded, discounted, subsidised or low-cost if important costs or conditions apply and are not clearly explained.

If additional costs are likely, the organisation should make that clear before the user accepts an offer, shares documents, pays money or makes an important decision.

18.6 Total cost and cost limitations

Where practical, organisations should help users understand the total cost of an offer or opportunity.

If the total cost is not known, the organisation should clearly say:

awhat costs are known;
bwhat costs are estimated;
cwhat costs may change;
dwhat costs are not included;
ewhat conditions may affect cost;
fwhat third-party costs may apply;
gwhether funding may reduce cost;
hwhether payment plans are available;
iwhether refunds may apply; and
jwhere users can verify official cost information.

18.7 Scholarships, subsidies, grants and funding claims

Scholarship, subsidy, grant, government funding, financial support or discount claims must be accurate, current and supported.

Organisations must clearly state relevant conditions, including:

aeligibility;
bapplication process;
cwhether approval is required;
dwhether funding is guaranteed;
ewhether funding is limited;
fwhether the scholarship is competitive;
gamount available;
hwhat costs are covered;
iwhat costs are not covered;
jdeadlines;
kdocumentation required;
lwhether funding can be withdrawn;
mwhether funding depends on user circumstances;
nwhether funding depends on course availability;
owhether government or third-party approval is required;
pwhether the user may incur a debt;
qrepayment obligations, where relevant;
rcancellation or withdrawal effects; and
swhere users can verify official information.

18.8 No fake scholarships or fake funding

Yuzee does not allow fake scholarships, fake grants, fake discounts, fake funding, fake payment plans or fake financial support.

Organisations must not use fake financial support to:

acollect user information;
bcollect documents;
cpressure users;
dobtain payments;
eincrease applications;
fmove users off-platform;
gpromote unavailable courses;
hpromote unavailable jobs;
icreate false urgency;
jexploit vulnerable users; or
kmislead users in any way.

18.9 Government funding and loan claims

Organisations must be careful when making claims about government funding, HELP loans, subsidies, student support, concessions, scholarships, student income support or other government-backed financial arrangements.

Organisations must not:

aclaim a user is eligible unless there is a reasonable basis;
bguarantee government funding unless it is genuinely guaranteed;
cguarantee loan approval unless authorised and accurate;
dmisrepresent repayment obligations;
ehide debt implications;
fhide eligibility conditions;
ghide citizenship or residency requirements;
hhide course or provider requirements;
ihide deadlines;
jhide application steps;
kimply government endorsement where none exists;
limpersonate a government agency;
mprovide outdated government funding information; or
ndiscourage users from checking official sources.

Users should verify government funding, student support and loan information through official sources.

18.10 Discounts and promotions

Discounts, promotions, limited-time offers and special prices must be genuine and not misleading.

Organisations must not:

aadvertise a fake discount;
binflate a price to create a fake saving;
cclaim an offer is limited-time when it is not;
dclaim a discount is exclusive when it is not;
eclaim a discount is guaranteed when conditions apply;
fhide important exclusions;
ghide eligibility rules;
huse unclear fine print;
iuse expired promotions;
juse unavailable promotions;
kimply Yuzee has approved a discount where Yuzee has not; or
lotherwise create a false impression about savings.

18.11 Refund information

Refund information must be clear and not misleading.

Where relevant, organisations should explain:

awhether refunds are available;
bwhen refunds are available;
cwhen refunds are not available;
dhow to request a refund;
erefund deadlines;
fcancellation deadlines;
gwithdrawal deadlines;
hadministrative fees;
inon-refundable amounts;
jrefund processing time;
kwho decides the refund;
lwho pays the refund;
mwhether the refund is handled by Yuzee, the organisation, an app store, a payment provider or another third party;
nany documents required; and
oany rights that cannot legally be excluded.

Organisations must not say or imply that users have no legal rights where the law gives users rights.

18.12 Payment requests

Payment requests connected with Yuzee must be lawful, authorised, clear and verifiable.

A payment request should clearly state:

awho is requesting payment;
borganisation name;
cwhat the payment is for;
damount;
ecurrency;
fdue date;
gwhether payment is required or optional;
hwhether payment is refundable;
iofficial payment method;
jofficial payment page;
kreceipt process;
linvoice details;
mrefund terms;
ncancellation terms;
owhether Yuzee is involved in the payment;
pwhether payment is made to Yuzee, an organisation, an app store, a payment provider or another third party; and
qwhere the user can verify the request.

18.13 Prohibited payment requests

Users and organisations must not send, request, support or facilitate suspicious, misleading, unsafe or unlawful payment requests.

Prohibited payment conduct includes:

afake invoices;
bfake receipts;
cfake payment links;
dfake payment pages;
epayment requests that impersonate Yuzee;
fpayment requests that impersonate an institution;
gpayment requests that impersonate a company;
hpayment requests that impersonate government;
ipayment requests for fake jobs;
jpayment requests to unlock fake income;
kpayment requests for fake scholarships;
lpayment requests for fake funding;
mpayment requests through suspicious links;
npayment requests through unverifiable accounts;
opressure to pay immediately without time to verify;
prequests for gift cards;
qrequests for cryptocurrency for ordinary job, course or offer processes unless expressly authorised and lawful;
rrequests to receive and transfer money;
srequests to use a personal bank account for organisation transactions;
trequests to pay unlawful recruitment fees;
urequests to pay to access fake work; and
vany other payment request that creates scam, fraud, privacy, safety or legal risk.

18.14 Job, work and income claims

Companies, employers, recruiters and partners must be careful with job, work, income and earning claims.

They must not make unsupported claims about:

aguaranteed income;
bhigh income for little effort;
cguaranteed work;
dguaranteed employment;
eguaranteed interviews;
fguaranteed placement;
gguaranteed internship;
hguaranteed commission;
iguaranteed bonuses;
jlikely salary;
klikely earnings;
lwork-from-home income;
mside income;
npassive income;
ofast promotion;
pcareer outcomes; or
qany other work or income outcome.

If pay, commission, bonuses or income depend on conditions, those conditions must be clear.

18.15 No pay-to-work scams

Yuzee does not allow pay-to-work scams or suspicious job payment arrangements.

Organisations must not ask users to pay money to:

aaccess a fake job;
bunlock tasks;
cunlock earnings;
dreceive a bonus;
eincrease work allocation;
fobtain fake equipment;
gobtain fake training;
hobtain a fake licence;
iobtain fake certification;
jprocess a fake application;
ksecure a fake interview;
lreceive fake onboarding;
maccess a fake work-from-home opportunity;
nparticipate in money mule activity; or
oparticipate in any arrangement that appears fraudulent, unlawful or exploitative.

18.16 No money mule, reshipping or financial transfer activity

Users and organisations must not use Yuzee to arrange, promote or facilitate money mule, reshipping, transfer, account-use or financial pass-through activity.

This includes asking a user to:

areceive money into a personal bank account;
btransfer money to another person;
creceive money and convert it into cryptocurrency;
dreceive money and buy gift cards;
ereceive and forward packages;
fopen accounts for someone else;
guse their identity for payments;
hprovide bank access;
iprocess payments for unknown parties;
jtransfer funds to unlock job earnings; or
kotherwise participate in suspicious financial activity.

18.17 Internships, placements and unpaid work

Internship, placement, work experience, apprenticeship, traineeship and trial work arrangements must be lawful, safe and clear.

Organisations must clearly explain:

awhether the role is paid or unpaid;
bpay rate, if paid;
cstipend, if any;
dexpected hours;
eexpected duties;
fexpected duration;
gwhether the arrangement is a student or vocational placement;
hwhether productive work is expected;
iwho receives the main benefit;
jwhether employment is created;
ksupervision;
lsafety requirements;
minsurance or coverage, where relevant;
ntraining provided;
oconditions;
pwhether employment is guaranteed or not guaranteed; and
qany other important information.

Organisations must not use Yuzee to promote unlawful unpaid work, exploitative internships, unsafe placements, sham arrangements or work that should lawfully be paid.

18.18 Course-related payment arrangements

Institutions must clearly explain course-related payment arrangements.

Where relevant, this includes:

atuition fee payment timing;
bdeposit requirements;
cpayment plans;
dinstalment amounts;
einstalment dates;
fcensus dates, where relevant;
gwithdrawal effects;
hrefund rules;
igovernment funding requirements;
jloan requirements;
kscholarship requirements;
lconcession requirements;
mdocuments required;
nconsequences of non-payment;
oconsequences of withdrawal;
pconsequences of failed subjects, where relevant;
qmaterial or equipment costs;
rpractical or placement costs; and
sofficial source for verification.

18.19 Yuzee payments and paid features

Yuzee may offer paid features, subscriptions, credits, top-ups, overages, RMO support, AI features, organisation services, app-store purchases or other paid products.

Yuzee payment information should be clear about:

aprice;
bcurrency;
cbilling period;
dwhat is included;
ewhat is not included;
fusage limits;
gexpiry;
hrenewal, if any;
icancellation;
jrefund process;
kpayment provider;
lapp-store rules, where relevant;
mtaxes, where relevant;
nreceipts;
oentitlement activation; and
psupport contact.

Yuzee may use payment providers, app stores or other third parties to process payments.

18.20 Organisation credits, top-ups and offer actions

Where Yuzee provides organisation credits, top-ups, overages or offer-action billing, organisations must use those systems honestly.

Organisations must not:

amanipulate offer actions;
bcreate fake offer activity;
ccreate fake RMO responses;
davoid credit usage;
emove users off-platform to avoid credit rules;
fcreate duplicate accounts to obtain extra credits;
gmisuse trial credits;
hmisuse top-up credits;
imisuse overage settings;
jdispute legitimate usage dishonestly;
kshare credits across accounts without authority;
lresell credits; or
motherwise misuse Yuzee commercial systems.

18.21 No pressure or false urgency

Users must not be pressured into payment or financial commitments.

Organisations must not:

acreate false urgency;
bthreaten improper loss of opportunity;
cpressure users to pay immediately;
dpressure users before they understand the offer;
epressure users before they verify the organisation;
fpressure users before they understand refund terms;
gpressure users through repeated messages;
huse fear, shame or guilt;
itarget financially stressed users unfairly;
jtarget young users unfairly;
ktarget international students unfairly;
luse visa uncertainty to pressure users;
muse unemployment to pressure users;
nuse confusing financial language; or
ootherwise use unfair payment pressure.

18.22 Young and vulnerable users

Extra care must be taken with payment, fee, scholarship, funding and financial claims involving young or vulnerable users.

This may include users who are:

aunder 18;
bschool students;
cunemployed;
dfinancially stressed;
einternational students;
fnew to Australia;
gexperiencing language barriers;
hexperiencing disability;
iunfamiliar with Australian education systems;
junfamiliar with Australian employment systems;
kunfamiliar with payments or loans;
lseeking urgent work;
mseeking urgent study options; or
notherwise vulnerable.

Organisations must not exploit vulnerability to obtain payments, documents, applications, acceptance or off-platform engagement.

18.23 Personal information in financial processes

Financial processes may involve sensitive personal information.

Users and organisations must handle financial information carefully.

Financial information may include:

ainvoices;
breceipts;
cpayment method references;
dbank details;
erefund details;
ffinancial hardship information;
gloan information;
hscholarship information;
ifunding information;
jincome information;
ktax information;
lidentity verification information;
mapp-store receipts;
npayment provider references; and
otransaction records.

Financial information must only be requested, used, stored and shared for authorised purposes.

18.24 Verification before paying

Users should verify payment requests before paying.

Users should check:

athe organisation identity;
bofficial website;
cofficial payment page;
dofficial email address;
eofficial phone number;
finvoice details;
gfee amount;
hcurrency;
irefund terms;
jdue date;
kwhether payment is required;
lwhether the offer is genuine;
mwhether the payment method is safe;
nwhether the request is consistent with previous information;
owhether the request appears rushed; and
pwhether Yuzee, the institution, company, employer, app store or payment provider can verify the request.

Users should not pay if they are unsure.

18.25 Reporting suspicious financial claims

Users and organisations should report suspicious financial claims, payment requests, invoices, scholarships, funding offers or job-payment arrangements to Yuzee.

Reports may relate to:

afake invoices;
bfake receipts;
csuspicious payment links;
dfake scholarships;
efake funding;
ffake discounts;
gfake job payments;
hpay-to-work requests;
icryptocurrency requests;
jgift-card requests;
kbank-transfer pressure;
lPayID pressure;
mmoney mule requests;
nunclear fees;
ohidden fees;
pfalse urgency;
qrefund misrepresentation;
rmisleading payment terms;
sunauthorised use of Yuzee’s name;
tunauthorised payment requests; or
uany other financial concern.

Reports should include screenshots, messages, invoices, receipts, links, payment details, organisation names, staff names, offer details, dates and a clear explanation.

18.26 Yuzee may review financial claims

Yuzee may review, delay, restrict, block, remove or request evidence for financial claims, payment requests, scholarships, funding claims, discounts, invoices or fee information.

Yuzee may review financial activity using:

aautomated checks;
bAI-supported checks;
chuman review;
duser reports;
eorganisation reports;
fpayment signals;
gfraud signals;
hscam signals;
iverification information;
jpublic sources;
kcomplaints;
loffer records;
mRMO records;
nsupport records;
opayment provider information; and
pother information Yuzee reasonably considers relevant.

18.27 Yuzee action for financial misuse

If Yuzee reasonably believes financial misuse has occurred, Yuzee may:

arequest information;
brequest evidence;
cblock a payment link;
dremove an invoice;
eremove a financial claim;
fremove an offer;
grestrict chat;
hrestrict RMO access;
irestrict offer tools;
jrestrict dashboard access;
krestrict exports;
lsuspend staff access;
msuspend a user account;
nsuspend an organisation account;
oterminate access;
ppreserve records;
qnotify affected users where appropriate;
rcontact payment providers;
scontact app stores;
treport serious matters where required or appropriate; and
utake other action permitted under Yuzee’s Terms.

18.28 Yuzee is not responsible for third-party financial decisions

Yuzee may help display, transmit, review, summarise or support financial information connected with offers, courses, jobs, scholarships, funding, applications, payments or organisations.

However, institutions, companies, employers, partners, payment providers, app stores, banks, government bodies and other third parties remain responsible for their own financial claims, payment processes, refund decisions, funding decisions, scholarship decisions, fee decisions and billing systems.

Yuzee is not responsible for third-party financial decisions or payment processes except to the extent required by law or expressly agreed by Yuzee in writing.

18.29 Legal rights preserved

Nothing in this section excludes, restricts or modifies any right, remedy, guarantee, refund right, consumer right, privacy right, complaint right or other legal protection that cannot lawfully be excluded, restricted or modified.

Users and organisations should seek independent advice where needed before making or relying on important financial, employment, education, funding or payment decisions.

Yuzee Review, Moderation and Enforcement

19.1 Purpose of this section

Yuzee may review, moderate and enforce activity on the Platform to help protect users, organisations, personal information, payment systems, offers, RMO workflows, platform quality, legal compliance and community trust.

This section explains how Yuzee may review activity, respond to concerns, moderate content and enforce these Community Guidelines.

Yuzee may act before or after content, messages, offers, profiles, listings or activity are made available through the Platform.

19.2 What Yuzee may review

Yuzee may review, monitor, scan, delay, moderate, restrict, remove or investigate activity connected with Yuzee.

This may include:

auser accounts;
borganisation accounts;
cstaff accounts;
duser profiles;
eorganisation profiles;
finstitution profiles;
gcompany profiles;
hemployer profiles;
ipartner profiles;
jcourse listings;
kjob listings;
linternship listings;
mplacement listings;
nscholarship listings;
ofunding claims;
poffer content;
qRMO requests;
rRMO responses;
sdirect offers;
tchat messages;
usupport messages;
vemail or SMS communications connected with Yuzee;
wAI inputs;
xAI outputs;
yAI-assisted content;
zuploaded documents;
aalinks;
abattachments;
acpayment requests;
adinvoices;
aereceipts;
afcredit usage;
agsubscription activity;
ahdashboard activity;
aiCRM records;
ajexports;
akreports;
alcomplaints;
amsafety concerns;
anprivacy concerns;
aosuspicious activity; and
apany other activity connected with Yuzee.

19.3 Why Yuzee may review activity

Yuzee may review activity for reasons including:

auser safety;
bchild safety;
cprotection of young or vulnerable users;
dprivacy protection;
edata protection;
fsecurity;
gscam prevention;
hfraud prevention;
ipayment protection;
joffer quality;
kRMO quality;
laccuracy;
mcompliance;
nmoderation;
ocomplaint handling;
pdispute resolution;
quser support;
rorganisation support;
spreventing harassment;
tpreventing discrimination;
upreventing misleading claims;
vpreventing unauthorised marketing;
wpreventing AI misuse;
xpreventing platform abuse;
yprotecting Yuzee’s reputation;
zprotecting platform integrity;
aalegal compliance; and
abenforcing these Guidelines and Yuzee’s Terms.

19.4 Automated and human review

Yuzee may use automated tools, AI-supported tools, human review, staff review, support review, safety review, privacy review, security review, legal review, payment review and organisation review.

Yuzee may use signals such as:

auser reports;
borganisation reports;
ccomplaint history;
daccount history;
everification status;
fpayment status;
gsubscription status;
hcredit usage;
imessage content;
joffer content;
kdocument signals;
llink signals;
mfraud signals;
nscam signals;
odata misuse signals;
pAI misuse signals;
qspam signals;
rsuspicious activity;
spublic information;
tregulator information;
uthird-party provider information;
vsystem logs;
wrisk scoring;
xpattern detection; and
yany other information Yuzee reasonably considers relevant.

Automated systems and human reviewers may not detect every issue. Yuzee may correct or change review decisions where appropriate.

19.5 Pre-publication review

Yuzee may review content, messages, offers, listings, profiles, documents, campaigns or other activity before they are published, sent, displayed or released.

Pre-publication review may apply to:

anew organisations;
bhigh-risk organisations;
cunverified organisations;
dnew staff users;
ecourse listings;
fjob listings;
goffers;
hRMO responses;
ipayment requests;
jscholarship claims;
kfunding claims;
lsuspicious links;
mdocument requests;
nAI-generated content;
omarketing campaigns;
pmessages involving young or vulnerable users;
qcontent reported before publication; and
rany content or activity Yuzee reasonably considers higher risk.

Yuzee may delay publication while review is completed.

19.6 Post-publication review

Yuzee may review, moderate or remove content, messages, offers, listings, profiles, documents or activity after they have been published, sent, displayed or released.

Post-publication review may occur because of:

auser reports;
borganisation reports;
ccomplaint review;
dsupport review;
esafety review;
fprivacy review;
gsecurity review;
hpayment review;
iregulator information;
jpublic information;
knew evidence;
lupdated data;
mchanged circumstances;
nsuspicious activity;
oaudit review;
pquality review; or
qany other reason Yuzee reasonably considers appropriate.

Content appearing on Yuzee does not mean Yuzee has approved, endorsed, guaranteed or fully verified it.

19.7 Risk-based moderation

Yuzee may apply stronger review, limits or restrictions where risk is higher.

Higher-risk activity may include:

aoffers involving payments;
boffers involving identity documents;
coffers involving young users;
doffers involving vulnerable users;
eoffers involving jobs or internships;
foffers involving unpaid work;
goffers involving scholarships or funding;
hrequests for sensitive information;
irequests to move off-platform;
jpayment links;
ksuspicious external links;
lnewly registered organisations;
munverified organisations;
ninternational organisations;
oorganisations with complaint history;
punusual offer volume;
qunusual message volume;
rhigh AI usage;
spotential spam;
tpotential scams;
upotential discrimination;
vpotential harassment;
wdata export activity;
xpayment disputes;
yregulator concerns; or
zother activity Yuzee reasonably considers higher risk.

Yuzee may apply different moderation levels to different users, organisations, content types, features or workflows.

19.8 Yuzee may request information or evidence

Yuzee may request information, documents or evidence from users or organisations as part of review, moderation or enforcement.

Yuzee may request evidence about:

aidentity;
bage;
cparent or guardian authority;
dorganisation identity;
estaff authority;
fprovider registration;
gbusiness registration;
haccreditation;
ilicensing;
jcourse authority;
kjob authority;
loffer authority;
mscholarship terms;
nfunding terms;
opayment requests;
prefund terms;
qemployment terms;
rinternship terms;
splacement terms;
tuser consent;
umarketing consent;
vprivacy compliance;
wdata handling;
xcomplaint details;
ysafety concerns; and
zany other matter Yuzee reasonably considers relevant.

Failure to provide requested information may result in restriction, delay, removal, suspension or termination.

19.9 Yuzee may label or warn about content

Yuzee may label, flag, annotate or warn users about content, profiles, listings, offers or messages.

Labels or warnings may include:

apending review;
bunverified;
cverified;
dreported;
eunder investigation;
flimited availability;
gconditions apply;
hpayment warning;
idocument warning;
jexternal link warning;
koff-platform warning;
lAI-assisted;
muser-submitted;
norganisation-submitted;
oexpired;
premoved;
qrestricted;
rhigh-risk; or
sany other label Yuzee considers appropriate.

Labels are intended to improve clarity and safety. They do not guarantee accuracy, completeness or risk status.

19.10 Yuzee may edit, clarify or require correction

Yuzee may edit, format, clarify, require correction or request changes to content where appropriate.

This may include content involving:

aunclear offers;
bincomplete conditions;
cmisleading wording;
dunclear fees;
eunclear refund terms;
funclear funding terms;
gunclear scholarship terms;
hunclear eligibility;
iunclear employment details;
junclear document requests;
kunclear payment requests;
linaccurate profile information;
mmisleading images;
nmisleading logos;
oAI-generated content;
paccessibility issues;
qformatting issues; or
rcontent that may confuse users.

Yuzee may refuse to publish or may remove content if requested corrections are not made.

19.11 Yuzee may reject, remove or block content

Yuzee may reject, remove, hide, block, restrict, de-rank, de-index, archive or disable content, messages, offers, profiles, listings, campaigns, documents, links or files where Yuzee reasonably believes action is needed.

Reasons may include:

abreach of these Guidelines;
bbreach of Yuzee’s Terms;
cinaccurate content;
dmisleading content;
eunsupported claims;
funlawful content;
gharmful content;
hunsafe offers;
ifake offers;
jfake jobs;
kfake courses;
lfake scholarships;
mfake funding;
nsuspicious payment requests;
ophishing links;
pmalware;
qharassment;
rdiscrimination;
ssexual harassment;
tchild safety risk;
uprivacy risk;
vsecurity risk;
wspam;
xunauthorised marketing;
yintellectual property concerns;
zdata misuse;
aaAI misuse;
abplatform abuse; or
acany other risk to users, organisations, Yuzee or the Platform.

19.12 Yuzee may restrict features

Yuzee may restrict access to features where needed.

Restrictions may apply to:

achat;
bmessages;
cRMO;
doffer tools;
eAI Features;
fdocument uploads;
gdocument downloads;
hexports;
idashboards;
jCRM tools;
kreports;
lcampaign tools;
mprofile editing;
nlisting creation;
opayment requests;
psubscription tools;
qcredit usage;
rtop-up usage;
sintegrations;
tuser search;
uorganisation search; and
vany other Platform feature.

Feature restrictions may be temporary or permanent.

19.13 Yuzee may suspend accounts or organisations

Yuzee may suspend user accounts, organisation accounts, staff accounts, dashboards, subscriptions, credits, AI access, RMO access, offer access, chat access or other features.

Suspension may be used where Yuzee reasonably believes there is:

asafety risk;
bprivacy risk;
csecurity risk;
dpayment risk;
efraud risk;
fscam risk;
gchild safety risk;
hharassment;
idiscrimination;
jmisleading conduct;
kfake offers;
lfake organisations;
mfake documents;
ndata misuse;
oaccount compromise;
pstaff misuse;
qunauthorised access;
rillegal content;
sunsafe work;
tunlawful marketing;
urepeated complaints;
vfailed verification;
wnon-cooperation;
xbreach of these Guidelines;
ybreach of Yuzee’s Terms; or
zother risk to users, organisations, Yuzee or the Platform.

19.14 Yuzee may terminate access

Yuzee may terminate access where Yuzee reasonably considers the breach or risk serious, repeated, unresolved or unsuitable for continued access.

Termination may apply to:

auser accounts;
borganisation accounts;
cstaff accounts;
dadministrator access;
echat access;
fRMO access;
goffer access;
hAI access;
idashboard access;
jCRM access;
kcampaign access;
lsubscription access;
mcredit access;
nintegrations; and
oany other Platform access.

Yuzee may terminate access immediately where serious misconduct is suspected or confirmed.

19.15 Immediate action for serious risk

Yuzee may take immediate action without prior notice where immediate action is reasonably necessary.

This may include situations involving:

achild safety risk;
bgrooming;
csexual exploitation;
dthreats;
eblackmail;
fextortion;
gscams;
hfraud;
iidentity theft;
jfake offers;
kfake jobs;
lfake institutions;
mfake companies;
nunsafe work;
oexploitation;
phuman trafficking concerns;
qmoney mule activity;
rmalware;
sphishing;
tunauthorised access;
udata breach risk;
vprivacy misuse;
wpayment fraud;
xharassment;
yserious discrimination; or
zany other serious safety, legal, privacy, security, payment or platform risk.

19.16 No obligation to publish or send

Yuzee is not required to publish, display, send, approve, recommend, rank, transmit or continue showing every account, profile, listing, message, document, offer, RMO response, campaign, report, link or file.

Yuzee may refuse or restrict activity where Yuzee reasonably considers it unsuitable, unsafe, low quality, unverified, misleading, unlawful, harmful, spam, unauthorised, risky or inconsistent with the Platform.

19.17 Preservation of records

Yuzee may preserve records where reasonably necessary for safety, privacy, security, billing, dispute, complaint, legal, audit or enforcement purposes.

Records may include:

aaccount records;
bidentity records;
cverification records;
dstaff authority records;
emessage records;
foffer records;
gRMO records;
huser reports;
iorganisation reports;
jsupport records;
kcomplaint records;
lmoderation records;
mpayment records;
ncredit records;
osubscription records;
pdocument records;
qlink records;
rAI inputs;
sAI outputs;
tsystem logs;
usecurity logs;
vconsent records;
wmarketing records;
xdecision records; and
yother relevant evidence.

Yuzee will handle personal information in accordance with its Privacy Policy and applicable law.

19.18 Notification of moderation decisions

Yuzee may notify affected users or organisations of moderation or enforcement decisions where appropriate.

A notice may explain:

awhat action was taken;
bwhat content or activity was affected;
cthe general reason for the action;
dwhether further information is required;
ewhether access can be restored;
fwhether appeal or review is available;
gwhat steps must be taken; and
hwhere to contact Yuzee.

Yuzee may withhold details where disclosure could compromise safety, privacy, security, investigations, legal compliance, confidential information, third-party rights or platform integrity.

19.19 Appeals or review requests

Yuzee may provide a process for users or organisations to request review of some moderation or enforcement decisions.

A review request should include:

aaccount details;
borganisation details, if relevant;
cthe decision being challenged;
dwhy the user or organisation believes the decision should be reviewed;
erelevant evidence;
fscreenshots or documents;
gsteps taken to fix the issue; and
hany other information Yuzee reasonably requests.

Yuzee may decide whether to uphold, reverse or change the moderation decision.

Yuzee may refuse review where the matter involves serious risk, legal restriction, child safety, fraud, security risk, payment risk, regulator direction, court order, app-store requirement, payment-provider requirement or other circumstances where review is not appropriate.

19.20 Moderation mistakes and changes

Yuzee may make mistakes in moderation or enforcement.

Yuzee may correct, reverse, update or change a moderation decision where appropriate.

A decision to restore content or access does not mean the original decision was unlawful or unreasonable.

A decision not to take action on a report does not mean Yuzee approves the reported content or conduct.

Yuzee may act later if new information becomes available.

19.21 External escalation

Yuzee may escalate or report serious matters to external parties where required or appropriate.

External parties may include:

alaw enforcement;
bregulators;
cprivacy authorities;
dconsumer protection agencies;
eeducation regulators;
femployment regulators;
gworkplace safety regulators;
hanti-discrimination bodies;
ichild safety authorities;
jpayment providers;
kapp stores;
lbanks;
mcybersecurity providers;
ndomain providers;
ohosting providers;
pinstitutions;
qcompanies;
remployers;
spartners; and
tother relevant parties.

Yuzee may also cooperate with lawful requests from authorities.

19.22 Enforcement factors

When deciding what action to take, Yuzee may consider factors such as:

aseriousness of the conduct;
brisk to users;
crisk to young or vulnerable users;
drisk to privacy;
erisk to security;
frisk to payments;
grisk to Yuzee;
hwhether the conduct was intentional;
iwhether the conduct was repeated;
jwhether the user or organisation cooperated;
kwhether evidence was provided;
lwhether the issue was corrected;
mcomplaint history;
naccount history;
oorganisation verification status;
ppayment status;
qsubscription status;
rimpact on affected users;
slegal requirements;
tregulator expectations;
uplatform integrity; and
vany other factor Yuzee reasonably considers relevant.

19.23 No waiver

If Yuzee does not act immediately, this does not mean Yuzee has approved the conduct, waived its rights or lost the ability to act later.

Yuzee may act later if further information becomes available, risk increases, harm occurs, complaints are received or Yuzee otherwise considers action appropriate.

19.24 Enforcement is not a guarantee

Yuzee may use review, moderation, verification, reporting, AI-supported tools and human review to reduce risk.

However, Yuzee does not guarantee that every harmful, misleading, unlawful, unsafe, discriminatory, fraudulent, abusive or inappropriate activity will be detected, prevented, removed or resolved.

Users and organisations must still act carefully and report concerns.

19.25 Legal rights preserved

Nothing in this section excludes, restricts or modifies any right, remedy, guarantee, privacy right, consumer right, employment right, complaint right, appeal right or legal protection that cannot lawfully be excluded, restricted or modified.

Yuzee may update review, moderation and enforcement processes as the Platform, laws, safety risks, AI systems, payment systems, scam patterns and community expectations change.

Reporting, Complaints and Safety Escalation

20.1 Purpose of this section

Yuzee wants users, parents, guardians, institutions, companies, employers, partners and staff to report concerns quickly and clearly.

This section explains how to report issues connected with Yuzee, including safety, privacy, security, scam, payment, offer, RMO, chat, organisation, AI, data and conduct concerns.

Reports help Yuzee protect users, improve the Platform, investigate misuse, support affected people and enforce these Community Guidelines.

20.2 What can be reported

Users and organisations may report concerns involving:

ascams;
bfake offers;
cfake jobs;
dfake courses;
efake scholarships;
ffake funding;
gfake institutions;
hfake companies;
ifake employers;
jfake recruiters;
ksuspicious payment requests;
lfake invoices;
mfake receipts;
nsuspicious links;
ophishing;
pmalware;
qidentity theft;
runauthorised document requests;
sprivacy misuse;
tdata misuse;
uunauthorised marketing;
vspam;
wharassment;
xbullying;
ythreats;
zdiscrimination;
aahate or vilification;
absexual harassment;
acgrooming;
adchild safety risk;
aeimage-based abuse;
afexploitation;
agunsafe work;
ahunlawful unpaid work;
aimisleading course information;
ajmisleading job information;
akmisleading offer information;
alAI misuse;
amplatform abuse;
anstaff misuse;
aoaccount compromise;
apunauthorised access;
aqbilling or credit misuse;
arretaliation;
asfalse reporting; and
atany other conduct that may breach these Guidelines or Yuzee’s Terms.

20.3 Who can make a report

A report may be made by:

aan individual user;
ba student;
ca school student;
da job seeker;
ea career user;
fa parent;
ga guardian;
ha support person;
ian institution;
ja company;
kan employer;
la partner;
man organisation administrator;
na staff user;
oa counsellor;
pan advisor;
qa Yuzee team member;
ra third party affected by Yuzee-related conduct; or
sanother person with relevant information.

Yuzee may ask the reporter for more information before reviewing or acting on a report.

20.4 How to report to Yuzee

Yuzee may provide different reporting channels depending on the issue.

Reporting channels may include:

ain-app report buttons;
bwebsite report forms;
cchat report tools;
dmessage report tools;
eoffer report tools;
fprofile report tools;
gdocument report tools;
hsupport email;
iprivacy email;
jsecurity email;
kbilling email;
llegal email;
morganisation support email;
ndashboard support tools;
ohelp centre forms; and
pany other reporting channel provided by Yuzee.

Yuzee should publish current reporting contact details in the Platform, Terms, Privacy Policy or help centre.

20.5 Choosing the right reporting channel

Different issues may require different reporting channels.

Users and organisations should use:

asupport contact for general complaints, account issues, chat concerns, profile issues, RMO issues and offer concerns;
bprivacy contact for privacy requests, data access, correction, deletion, consent questions, data misuse and suspected data incidents;
csecurity contact for account compromise, unauthorised access, phishing, malware, vulnerability reports and security incidents;
dbilling contact for payments, invoices, refunds, subscriptions, credits, top-ups, overages and suspicious payment requests;
eorganisation support for institution, company, employer, partner, staff access, dashboard, CRM, offer tool or subscription issues; and
flegal contact for formal legal notices or legal correspondence.

If a report is sent to the wrong channel, Yuzee may redirect it internally where practical.

20.6 Information to include in a report

Reports should include enough information for Yuzee to understand and review the issue.

Where available, a report should include:

areporter name;
baccount email;
cphone number, if relevant;
dorganisation name, if relevant;
erole, if relevant;
fname of the person or organisation being reported;
gprofile name;
hoffer name;
icourse name;
jjob name;
kRMO reference, if available;
lmessage thread details;
mscreenshots;
nmessage copies;
olinks;
pdocuments;
qinvoices;
rreceipts;
spayment requests;
ttransaction references;
udates and times;
vlocation, if relevant;
wdescription of what happened;
xwhat action the reporter is requesting; and
yany other supporting evidence.

Reporters should avoid sending unnecessary sensitive information unless it is relevant to the report.

20.7 Screenshots and evidence

Screenshots and evidence can help Yuzee review reports.

Useful evidence may include:

afull message screenshots;
bsender details;
cprofile screenshots;
doffer screenshots;
elisting screenshots;
fpayment request screenshots;
ginvoice copies;
hreceipt copies;
isuspicious links;
jemail headers, where relevant;
kphone numbers;
lexternal platform usernames;
mdocument requests;
nuploaded documents;
oAI output screenshots;
pdates and times;
qaccount details;
rorganisation details; and
sany other relevant information.

Reporters must not fabricate, alter or misrepresent evidence.

20.8 Urgent safety reports

Some reports may involve urgent safety risks.

Urgent safety concerns may include:

athreats of harm;
bphysical safety risk;
cchild safety risk;
dgrooming;
esexual exploitation;
fsexual harassment;
gimage-based abuse;
hblackmail;
iextortion;
jserious harassment;
kstalking;
lidentity theft;
mpayment fraud;
naccount compromise;
ounauthorised access;
pdata breach risk;
qmalware;
rphishing;
sunsafe work;
tforced labour concerns;
uhuman trafficking concerns; and
vother serious safety or legal risks.

Yuzee may prioritise urgent safety reports where possible.

Yuzee is not an emergency service. If someone is in immediate danger, they should contact emergency services or local crisis support.

20.9 Reports involving young or vulnerable users

Reports involving young or vulnerable users may require extra care.

These may include concerns involving:

ausers under 18;
bschool students;
cusers under 15;
dinternational students;
eusers new to Australia;
fusers with disability;
gusers experiencing health concerns;
husers experiencing financial hardship;
iusers experiencing language barriers;
jusers experiencing housing insecurity;
kusers experiencing family or domestic violence;
lusers unfamiliar with Australian systems;
munemployed users;
nusers seeking urgent work or study support; and
ousers otherwise at higher risk of harm.

Yuzee may apply additional review, escalation, consent, guardian, school or support processes where appropriate.

20.10 Privacy reports and complaints

Users may report privacy concerns to Yuzee.

Privacy reports may involve:

aunauthorised access to personal information;
bunauthorised disclosure;
closs of personal information;
dmisuse of user documents;
emisuse of contact details;
fmisuse of sensitive information;
ginappropriate document requests;
hunauthorised data export;
iunauthorised marketing;
jincorrect personal information;
kaccess requests;
lcorrection requests;
mdeletion requests;
nconsent questions;
odata sharing questions;
pAI processing concerns; and
qsuspected data breaches.

Yuzee may ask the user to verify identity before responding to privacy-related requests.

20.11 Security reports

Users and organisations should report security concerns promptly.

Security concerns may include:

ahacked accounts;
bsuspected unauthorised access;
cphishing;
dmalware;
esuspicious links;
ffake Yuzee login pages;
gfake application portals;
hfake payment pages;
ileaked credentials;
jexposed documents;
kexposed personal information;
lsuspicious exports;
msuspicious API activity;
nsystem vulnerabilities;
oattempts to bypass controls;
pstaff account compromise;
qorganisation account compromise; and
rany other security risk.

A person reporting a vulnerability must not exploit the vulnerability, access data without authority, disrupt the Platform or publicly disclose details before Yuzee has had a reasonable opportunity to respond.

20.12 Scam and suspicious payment reports

Users and organisations should report suspected scams or suspicious payment requests.

This may include:

afake job offers;
bfake course offers;
cfake scholarships;
dfake funding;
efake invoices;
ffake receipts;
gpay-to-work requests;
hrequests to transfer money;
irequests to receive and forward money;
jrequests for cryptocurrency;
krequests for gift cards;
lsuspicious PayID requests;
msuspicious bank transfers;
npayment links that do not look official;
ofake Yuzee payment requests;
pfake institution payment requests;
qfake company payment requests;
rpayment pressure;
sfalse urgency; and
trequests for unnecessary financial or identity information.

Yuzee may block, review, remove or escalate suspicious payment-related activity.

20.13 Offer and RMO reports

Users may report concerns about offers, RMO responses or offer-related communications.

Reports may involve:

afake offers;
bmisleading offers;
cunavailable offers;
dexpired offers;
ehidden fees;
funclear conditions;
gfalse urgency;
hfake scholarships;
ifake funding;
junsafe work;
kunlawful unpaid work;
lexploitative internships;
msuspicious payment requests;
nunnecessary document requests;
opressure to move off-platform;
pdiscriminatory offer conditions;
qoffer withdrawal concerns;
rorganisation non-response; and
sany other RMO or offer concern.

Yuzee may review offer records, message records, organisation information, verification records and supporting evidence.

20.14 Organisation reports

Users may report concerns about institutions, companies, employers, partners or staff users.

Reports may involve:

afake organisations;
bmisleading profiles;
cfalse accreditation claims;
dfalse registration claims;
efalse partnership claims;
funauthorised staff;
gstaff misconduct;
hunsafe communication;
ipressure selling;
jprivacy misuse;
kdata misuse;
lfake offers;
mmisleading fees;
nunsafe work;
odiscrimination;
pharassment;
qscam activity;
rsuspicious payment requests;
snon-compliance with these Guidelines; and
tany other organisation-related concern.

Yuzee may request evidence from the organisation and may restrict access while reviewing the report.

20.15 Reports by organisations

Institutions, companies, employers and partners may report user conduct or platform concerns.

Organisation reports may involve:

afake user profiles;
bfake documents;
cfalse applications;
dharassment;
ethreats;
fabusive messages;
gspam;
hpayment misuse;
ifake complaints;
jdata misuse;
kaccount compromise;
lsuspicious behaviour;
mAI misuse;
nRMO misuse;
ooffer manipulation; and
pother conduct that may breach these Guidelines.

Organisations must not use reporting tools to retaliate against users, avoid obligations, silence complaints, pressure users or remove valid criticism.

20.16 Yuzee’s review process

When Yuzee receives a report, Yuzee may take steps such as:

aacknowledging the report;
basking for more information;
casking for evidence;
dreviewing account records;
ereviewing profile records;
freviewing message records;
greviewing offer records;
hreviewing RMO records;
ireviewing payment records;
jreviewing document records;
kreviewing AI inputs or outputs;
lreviewing verification records;
mreviewing system logs;
ncontacting the reporter;
ocontacting the reported user or organisation;
pcontacting affected users;
qcontacting third parties, where appropriate;
rpreserving records;
sdeciding whether action is needed; and
tcommunicating an outcome where appropriate.

Yuzee may prioritise reports based on seriousness, safety risk, privacy risk, payment risk, legal risk, young or vulnerable user involvement, number of affected users and available information.

20.17 Yuzee may take temporary action during review

Yuzee may take temporary action while reviewing a report.

Temporary action may include:

ahiding content;
bdelaying an offer;
cblocking a message;
drestricting chat;
epausing RMO workflows;
frestricting document uploads;
grestricting document downloads;
hrestricting payment links;
irestricting organisation dashboard access;
jrestricting staff access;
ksuspending AI access;
llimiting exports;
msuspending a user account;
nsuspending an organisation account;
opreserving records; and
ptaking other steps reasonably necessary to reduce risk.

Temporary action does not mean Yuzee has made a final decision.

20.18 Possible outcomes

After reviewing a report, Yuzee may decide to:

atake no action;
bissue a warning;
cprovide guidance;
drequest correction;
erequire removal of content;
fremove content;
gremove an offer;
hremove a listing;
iblock a message;
jrestrict features;
krestore content;
lrestore access;
msuspend an account;
nterminate access;
orequire organisation re-verification;
prequire staff access changes;
qrequire privacy remediation;
rrequire security remediation;
snotify affected users;
tescalate externally where appropriate; or
utake another action permitted under Yuzee’s Terms.

20.19 External escalation

Some matters may need to be escalated outside Yuzee.

Depending on the issue, this may include escalation to:

aemergency services;
bpolice;
ceSafety Commissioner;
dOffice of the Australian Information Commissioner;
eAustralian Competition and Consumer Commission;
fScamwatch;
gAustralian Communications and Media Authority;
hFair Work Ombudsman;
iAustralian Skills Quality Authority;
jTertiary Education Quality and Standards Agency;
kCRICOS or international education bodies;
lstate or territory consumer affairs agencies;
manti-discrimination or human rights bodies;
nchild safety authorities;
oworkplace safety regulators;
ppayment providers;
qapp stores;
rbanks;
stelecommunications providers;
tdomain or hosting providers; and
uother relevant external parties.

Yuzee may provide general guidance about possible external pathways, but Yuzee does not provide legal advice and cannot guarantee that an external body will accept, investigate or resolve a report.

20.20 Complaints about Yuzee

Users and organisations may complain about Yuzee’s own services, features, payments, moderation decisions, privacy handling, support, AI features, RMO support, matching, recommendations or other Platform matters.

A complaint about Yuzee should include:

aaccount details;
bissue summary;
cdate of issue;
dfeature affected;
escreenshots;
fpayment details, if relevant;
gsubscription details, if relevant;
hRMO details, if relevant;
ioffer details, if relevant;
jprivacy details, if relevant;
kwhat outcome the complainant is seeking; and
lany relevant supporting evidence.

Yuzee may review the complaint and respond where appropriate.

20.21 Complaints about Yuzee moderation or enforcement

Users and organisations may request review of some moderation or enforcement decisions where Yuzee makes that process available.

A review request should explain:

awhat decision is being challenged;
bwhy the person or organisation believes the decision should be changed;
cwhat evidence supports the request;
dwhether the issue has been corrected;
ewhether any affected user has been contacted;
fwhether any risk remains; and
gwhat outcome is requested.

Yuzee may uphold, reverse or change a decision.

Yuzee may decline review where serious safety, legal, privacy, payment, security, child safety or regulatory risk exists.

20.22 No retaliation for reporting

Users and organisations must not retaliate against anyone for making a good faith report, complaint or safety escalation.

Retaliation may include:

athreats;
bharassment;
cbullying;
dwithdrawing an offer for improper reasons;
erefusing communication for improper reasons;
freducing access to opportunities for improper reasons;
gpressuring someone to withdraw a report;
hspreading false claims;
imisusing personal information;
jblocking a user to avoid review;
kpunishing staff for raising concerns;
lmaking a malicious counter-report; or
motherwise disadvantaging someone because they made a report.

Yuzee may take action if retaliation occurs.

20.23 False, malicious or abusive reports

Yuzee does not allow knowingly false, malicious, abusive or bad-faith reports.

Users and organisations must not:

aknowingly make false reports;
bfabricate evidence;
calter screenshots;
dsubmit misleading documents;
euse reports to harass someone;
fuse reports to retaliate;
guse reports to damage a competitor unfairly;
huse reports to avoid payment obligations;
iuse reports to pressure users;
juse reports to silence valid concerns;
ksubmit repeated abusive reports;
lthreaten reports for improper purposes; or
motherwise misuse reporting tools.

Good faith reports are allowed, even if they are not ultimately upheld.

20.24 Confidentiality during reporting and review

Reports, complaints, investigations and evidence may contain sensitive or confidential information.

Users and organisations must not misuse report information.

They must not:

apublish private report details without authority;
bpublish private messages without authority;
cpublish personal information without authority;
dshare investigation details with unauthorised people;
edisclose confidential Yuzee communications without authority;
fuse report information for harassment;
guse report information for retaliation;
hinterfere with an investigation;
idestroy evidence improperly;
jalter evidence; or
kpressure others to stay silent.

20.25 Records of reports and complaints

Yuzee may keep records of reports, complaints, evidence, investigation steps, moderation decisions, enforcement actions and communications.

Records may include:

areport details;
baccount records;
cmessage records;
doffer records;
eRMO records;
fdocument records;
gscreenshots;
hlinks;
ipayment records;
jprivacy records;
ksecurity records;
lsupport records;
morganisation records;
nstaff access records;
oAI inputs or outputs;
psystem logs;
qdecision records;
rexternal escalation records; and
srelated metadata.

Yuzee may use these records for safety, support, privacy, security, billing, dispute resolution, legal compliance, audit, platform improvement and enforcement.

20.26 Privacy and data handling for reports

Yuzee will handle personal information in reports and complaints in accordance with Yuzee’s Privacy Policy and applicable law.

Yuzee may share report information where appropriate and lawful, including with:

athe reporter;
bthe reported user;
cthe reported organisation;
daffected users;
eYuzee staff;
fservice providers;
gpayment providers;
happ stores;
iregulators;
jlaw enforcement;
klegal advisers;
linsurers;
mexternal dispute bodies; and
nother parties where required or permitted by law.

Yuzee may limit what information is shared where needed to protect privacy, safety, confidentiality, legal privilege, investigations or platform integrity.

20.27 Timeframes

Yuzee will try to review reports and complaints within a reasonable time.

Review timeframes may depend on:

aseriousness;
bcomplexity;
cavailable evidence;
dsafety risk;
eprivacy risk;
fpayment risk;
glegal risk;
hnumber of affected users;
iwhether a young or vulnerable user is involved;
jwhether third parties need to respond;
kwhether external escalation is needed;
lsupport capacity;
mbusiness hours;
npublic holidays; and
ooperational priorities.

Yuzee may not be able to provide immediate or detailed updates in every case.

20.28 Yuzee cannot guarantee every outcome

Yuzee may review reports, request evidence, take action and escalate matters where appropriate.

However, Yuzee does not guarantee that:

aevery report will result in action;
bevery issue will be resolved;
cevery user will be satisfied with the outcome;
devery third party will cooperate;
eevery organisation will respond;
fevery external body will investigate;
gevery harmful activity will be detected;
hevery loss will be recovered;
ievery offer dispute will be resolved; or
jevery safety concern can be prevented.

Users and organisations should also take appropriate steps to protect themselves and seek external help where needed.

20.29 Legal rights preserved

Nothing in this section prevents a person from contacting emergency services, police, regulators, privacy authorities, consumer agencies, eSafety, Scamwatch, Fair Work, education regulators, legal advisers or other external bodies where they are entitled to do so.

Nothing in this section excludes, restricts or modifies any right, remedy, guarantee, complaint pathway, privacy right, consumer right, employment right, reporting right or legal protection that cannot lawfully be excluded, restricted or modified.

Consequences for Breaking the Guidelines

21.1 Purpose of this section

Yuzee may take action if a user, institution, company, employer, partner, staff member, administrator, contractor or other participant breaches these Community Guidelines, Yuzee’s Terms, applicable policies, product rules, payment rules, privacy rules or applicable law.

The purpose of consequences is to help protect:

ausers;
byoung users;
cvulnerable users;
dinstitutions;
ecompanies;
femployers;
gpartners;
hpersonal information;
idocuments;
jpayments;
koffers;
lRMO workflows;
mAI Features;
nYuzee systems;
ocommunity trust;
pplatform quality; and
qlegal compliance.

Yuzee may take action based on the nature, seriousness, urgency and risk of the breach.

21.2 Breaches covered by this section

This section may apply to breaches involving:

aunsafe behaviour;
bharassment;
cbullying;
dthreats;
ediscrimination;
fsexual harassment;
ggrooming;
hchild safety risk;
iscams;
jfraud;
kfake offers;
lfake jobs;
mfake courses;
nfake organisations;
ofake documents;
pmisleading claims;
qsuspicious payments;
runlawful offers;
sunsafe work;
tunlawful unpaid work;
udata misuse;
vprivacy misuse;
wunauthorised marketing;
xspam;
yAI misuse;
zplatform abuse;
aatechnical abuse;
abpayment misuse;
accredit misuse;
adaccount misuse;
aestaff misuse;
affailure to cooperate with Yuzee review; or
agany other conduct that breaches these Guidelines.

21.3 How Yuzee may decide what action to take

Yuzee may consider a range of factors when deciding what action to take.

These may include:

athe seriousness of the breach;
bwhether the breach was intentional;
cwhether the breach was repeated;
dwhether the breach involved a young or vulnerable user;
ewhether the breach involved personal information;
fwhether the breach involved sensitive information;
gwhether the breach involved payment or financial risk;
hwhether the breach involved fraud or scams;
iwhether the breach involved unlawful conduct;
jwhether the breach involved safety risk;
kwhether the breach involved child safety risk;
lwhether the breach involved harassment or discrimination;
mwhether the person or organisation cooperated;
nwhether the issue was corrected;
owhether evidence was provided;
pwhether affected users were harmed;
qwhether affected users were notified;
rthe person’s account history;
sthe organisation’s history;
tprevious warnings;
uprevious complaints;
vverification status;
wpayment status;
xlegal requirements;
yplatform integrity; and
zany other factor Yuzee reasonably considers relevant.

21.4 Consequences for individual users

If an individual user breaches these Guidelines, Yuzee may take action.

This may include:

agiving a warning;
brequesting more information;
crequesting identity verification;
drequesting correction of information;
eremoving content;
fremoving documents;
gblocking messages;
hrestricting chat;
irestricting AI access;
jreducing AI usage limits;
krestricting document uploads;
lrestricting document downloads;
mpausing RMO access;
npausing offer workflows;
ocancelling or withdrawing access to certain features;
prestricting account visibility;
qrequiring account security steps;
rsuspending the account;
sterminating access;
tpreserving records;
unotifying affected users or organisations where appropriate;
vreporting serious matters where required or appropriate; and
wtaking any other action permitted under Yuzee’s Terms.

21.5 Consequences for organisations

If an institution, company, employer, partner or other organisation breaches these Guidelines, Yuzee may take action.

This may include:

agiving a warning;
brequesting more information;
crequesting evidence;
drequiring correction;
erequiring re-verification;
fremoving profile content;
gremoving listings;
hremoving offers;
iblocking messages;
jrestricting chat;
krestricting RMO access;
lrestricting offer tools;
mrestricting dashboard access;
nrestricting CRM access;
orestricting exports;
prestricting AI access;
qrestricting campaign tools;
rrestricting payment links;
srestricting credit usage;
treviewing billing or credits;
upausing subscription access;
vsuspending staff access;
wsuspending the organisation account;
xterminating organisation access;
ypreserving records;
znotifying affected users where appropriate;
aareporting serious matters where required or appropriate; and
abtaking any other action permitted under Yuzee’s Terms or any organisation agreement.

21.6 Consequences for staff users

If a staff user, administrator, contractor, representative or agent of an organisation breaches these Guidelines, Yuzee may take action against the staff user and, where appropriate, the organisation.

Yuzee may:

awarn the staff user;
brestrict the staff user’s access;
crequire the organisation to remove staff access;
dsuspend the staff account;
erequire re-authorisation;
frequire staff role review;
grequire organisation administrator review;
hrestrict the organisation’s affected features;
ipreserve records;
jnotify the organisation administrator;
knotify affected users where appropriate;
lsuspend organisation access where risk remains; or
mtake other action Yuzee considers appropriate.

Organisations remain responsible for staff access and staff misuse through organisation accounts.

21.7 Consequences for content breaches

If content breaches these Guidelines, Yuzee may:

areject the content;
bdelay publication;
crequire edits;
drequire clarification;
erequire evidence;
fadd labels or warnings;
ghide the content;
hremove the content;
iblock the content from being sent;
jrestrict the content from search;
krestrict the content from recommendations;
lrestrict the related account;
mpreserve copies for review or legal purposes;
nnotify affected users where appropriate; or
otake any other action permitted under Yuzee’s Terms.

This may apply to profiles, listings, messages, offers, documents, links, attachments, AI-assisted content, reports, campaigns and any other content connected with Yuzee.

21.8 Consequences for offer breaches

If an offer breaches these Guidelines, Yuzee may:

adelay the offer;
brequire clarification;
crequire correction;
drequire evidence;
emark the offer as under review;
fhide the offer;
gremove the offer;
hblock the offer from being sent;
inotify users who received the offer;
jpause the organisation’s offer tools;
kpause related RMO workflows;
lreview credit usage;
mreverse or correct credit records where appropriate;
nrestrict the organisation’s offer access;
orequire organisation re-verification;
psuspend staff access;
qsuspend the organisation account;
rpreserve offer records; or
sreport serious matters where required or appropriate.

Yuzee may take action before or after an offer is shown to users.

21.9 Consequences for payment, billing or credit misuse

If Yuzee reasonably believes there has been payment, billing, subscription, credit, top-up, overage, refund, chargeback, invoice or financial misuse, Yuzee may:

arequest information;
brequest payment evidence;
cblock payment links;
dremove suspicious invoices;
eremove misleading financial claims;
fpause payment-related messages;
grestrict billing tools;
hrestrict credit usage;
irestrict top-up usage;
jrestrict offer tools;
kreview credit records;
lcorrect credit records where appropriate;
mpause subscription access;
nsuspend account access;
osuspend organisation access;
pcontact payment providers;
qcontact app stores;
rcontact banks where appropriate;
spreserve payment records;
tnotify affected users where appropriate;
urefuse or reverse improper benefits where lawful;
vreport serious financial misconduct where required or appropriate; and
wtake other action permitted under Yuzee’s Terms.

21.10 Consequences for privacy, data or confidentiality breaches

If Yuzee reasonably believes there has been privacy misuse, data misuse, unauthorised access, unauthorised disclosure, confidentiality breach, document misuse or suspected data incident, Yuzee may:

arequest information;
brequire access restriction;
crestrict exports;
ddisable downloads;
erestrict staff access;
frestrict organisation access;
gsuspend accounts;
hpreserve records;
irequire deletion or remediation confirmation;
jrequire investigation cooperation;
knotify affected users where appropriate;
lnotify regulators where required or appropriate;
mrequire security steps;
nterminate access;
oreport serious matters where required or appropriate; and
ptake other action permitted under Yuzee’s Terms.

21.11 Consequences for AI misuse

If Yuzee reasonably believes AI Features have been misused, Yuzee may:

awarn the user or organisation;
breduce AI usage limits;
crestrict AI access;
dsuspend AI access;
eremove AI-generated content;
fblock AI-assisted messages;
gblock AI-generated offers;
hrestrict document analysis;
irestrict RMO AI support;
jrestrict organisation AI tools;
krestrict prompts or workflows;
lpreserve AI input and output records;
msuspend the account;
nsuspend the organisation;
oterminate access; or
ptake other action permitted under Yuzee’s Terms.

AI misuse may include prompt injection, attempts to reveal hidden prompts, attempts to bypass safeguards, fake document generation, fake offer generation, discriminatory outputs, spam, harassment, fraud, scams or other harmful use.

21.12 Consequences for technical misuse

If Yuzee reasonably believes there has been technical misuse, security misuse, hacking, scraping, malware, phishing, bot activity, unauthorised access or platform interference, Yuzee may:

ablock the activity;
brate limit the account;
crestrict API or system access;
drestrict login access;
eforce password reset;
frevoke sessions;
gdisable integrations;
hdisable exports;
iquarantine files;
jremove links;
kblock IP addresses or devices where appropriate;
lsuspend accounts;
msuspend organisations;
npreserve logs;
onotify affected users where appropriate;
pcontact security providers;
qcontact hosting or domain providers;
rreport serious matters where required or appropriate; and
stake other technical or legal action.

21.13 Immediate action for serious misconduct

Yuzee may take immediate action without prior notice where serious misconduct or serious risk is suspected.

Serious misconduct may include:

achild safety risk;
bgrooming;
csexual exploitation;
dthreats;
eblackmail;
fextortion;
gscams;
hfraud;
iidentity theft;
jpayment fraud;
kdata breach risk;
lunauthorised access;
mmalware;
nphishing;
ofake offers;
pfake jobs;
qfake courses;
rfake institutions;
sfake companies;
tunsafe work;
uunlawful unpaid work;
vexploitation;
whuman trafficking concerns;
xmoney mule activity;
yserious harassment;
zserious discrimination; or
aaany other serious safety, legal, privacy, payment, security or platform risk.

Immediate action may include suspension, restriction, removal, record preservation, affected-user notice or external escalation.

21.14 Temporary restrictions

Yuzee may apply temporary restrictions while reviewing a concern.

Temporary restrictions may include:

amessage limits;
bchat restrictions;
coffer pauses;
dRMO pauses;
eAI limits;
fdocument upload restrictions;
gdownload restrictions;
hexport restrictions;
ipayment link restrictions;
jcampaign restrictions;
kdashboard restrictions;
lstaff access restrictions;
maccount suspension;
norganisation suspension; or
oother temporary safety measures.

Temporary restrictions do not mean Yuzee has made a final decision.

21.15 Permanent restrictions or termination

Yuzee may permanently restrict or terminate access where Yuzee reasonably considers the breach serious, repeated, unresolved, unlawful, harmful or unsuitable for continued access.

Permanent action may include:

apermanent account termination;
bpermanent organisation termination;
cpermanent staff-user removal;
dpermanent chat restriction;
epermanent offer-tool restriction;
fpermanent RMO restriction;
gpermanent AI restriction;
hpermanent dashboard restriction;
ipermanent campaign restriction;
jpermanent data export restriction;
krefusal to allow re-registration;
lblocking related accounts;
mblocking duplicate accounts; or
nany other permanent restriction permitted under Yuzee’s Terms.

21.16 Duplicate accounts and ban evasion

Users and organisations must not create duplicate accounts, related accounts, staff accounts, new organisations or alternative identities to evade enforcement action.

If Yuzee reasonably believes a person or organisation is attempting to avoid restriction, suspension or termination, Yuzee may:

aclose duplicate accounts;
bmerge records;
cblock new accounts;
drestrict related accounts;
esuspend related organisations;
fpreserve records;
grefuse reactivation;
hrequire verification;
inotify affected users where appropriate; or
jtake other action permitted under Yuzee’s Terms.

21.17 Notice of consequences

Yuzee may notify affected users or organisations of enforcement action where appropriate.

A notice may include:

athe action taken;
bthe general reason for the action;
caffected content or features;
dwhether the action is temporary or permanent;
ewhat steps may be required;
fwhether review is available;
gwhere to contact Yuzee; and
hany other information Yuzee considers appropriate.

Yuzee may withhold details where disclosure could compromise safety, privacy, security, investigations, legal compliance, confidential information, third-party rights or platform integrity.

21.18 Review of consequences

Yuzee may allow users or organisations to request review of some enforcement decisions.

A review request should include:

aaccount details;
borganisation details, if relevant;
cthe decision being challenged;
dreasons the decision should be reviewed;
eevidence supporting the request;
fcorrective steps taken;
gexplanation of any misunderstanding;
hconfirmation that the breach has stopped, where relevant; and
iany other information Yuzee reasonably requests.

Yuzee may uphold, reverse or change the decision.

Yuzee may refuse review where serious safety, child safety, fraud, scam, privacy, security, payment, regulatory or legal risk exists.

21.19 No automatic refund because of enforcement

If Yuzee restricts, suspends or terminates access because of a breach of these Guidelines, the user or organisation is not automatically entitled to a refund, credit, top-up reversal, subscription extension or compensation.

Any refund, credit, reversal, remedy or compensation will depend on:

aYuzee’s Terms;
bapplicable product terms;
csubscription terms;
dpayment provider rules;
eapp-store rules;
forganisation agreements;
gthe reason for enforcement;
hwhether services were used;
iwhether credits were consumed;
jwhether misconduct occurred;
kapplicable law; and
lany rights that cannot legally be excluded.

21.20 Effect on active offers, RMO requests and communications

Enforcement action may affect active offers, RMO requests, chat threads, applications, documents, campaigns, dashboards, listings or communications.

Yuzee may:

apause active offers;
bremove active offers;
cpause RMO requests;
dnotify affected users;
enotify affected organisations;
frestrict further communication;
gpreserve records;
hallow limited access to records;
iredirect users to official organisation channels where appropriate;
jprevent further document sharing;
kprevent further payments;
lrestrict new offers; or
mtake other steps Yuzee considers appropriate.

21.21 Record preservation

Yuzee may preserve records connected with breaches, enforcement, reports, complaints, investigations and disputes.

Records may include:

aaccount records;
bidentity records;
corganisation verification records;
dstaff access records;
emessages;
foffers;
gRMO records;
hlistings;
idocuments;
jpayment records;
kcredit records;
lsubscription records;
mAI inputs;
nAI outputs;
osystem logs;
psecurity logs;
qreport records;
rcomplaint records;
smoderation decisions;
tenforcement notices;
uexternal escalation records; and
vother relevant evidence.

Yuzee may preserve records even after content is removed or access is terminated, where reasonably necessary for safety, privacy, security, legal, billing, audit, dispute or enforcement purposes.

21.22 External reporting and escalation

Yuzee may report or escalate serious matters to external parties where required or appropriate.

External parties may include:

aemergency services;
blaw enforcement;
cchild safety authorities;
dprivacy regulators;
econsumer protection agencies;
fonline safety regulators;
geducation regulators;
hemployment regulators;
iworkplace safety regulators;
janti-discrimination bodies;
kpayment providers;
lapp stores;
mbanks;
ncybersecurity providers;
odomain or hosting providers;
ptelecommunications providers;
qaffected institutions;
raffected companies;
saffected employers;
taffected partners; and
uother relevant parties.

21.23 No waiver

If Yuzee does not take action immediately, this does not mean Yuzee has approved the conduct, waived its rights or lost the ability to act later.

Yuzee may act later if new information becomes available, risk changes, complaints are received, harm occurs, legal obligations arise, or Yuzee otherwise considers action appropriate.

21.24 Proportionate enforcement

Where appropriate, Yuzee may try to take proportionate action.

This may mean Yuzee uses a warning, correction request or temporary restriction for lower-risk issues, and stronger action for serious, repeated, intentional or harmful breaches.

However, Yuzee may act immediately and strongly where needed to protect users, young users, vulnerable users, personal information, payments, security, legal compliance or platform integrity.

21.25 Legal rights preserved

Nothing in this section excludes, restricts or modifies any right, remedy, guarantee, refund right, privacy right, consumer right, employment right, complaint right, appeal right or other legal protection that cannot lawfully be excluded, restricted or modified.

Nothing in this section prevents Yuzee from taking urgent action where Yuzee reasonably considers action necessary to protect users, organisations, Yuzee or the Platform.

Yuzee Safety Commitments

22.1 Purpose of this section

Yuzee aims to provide a safer and more trusted platform for education, training, career, employment, institution, company, employer, partner, RMO, offer, chat and AI-supported interactions.

This section explains Yuzee’s safety commitments.

These commitments describe how Yuzee may design, operate, review and improve the Platform to reduce risk and protect users, organisations and community trust.

22.2 Safety-first approach

Yuzee aims to support safer interactions between users and organisations.

Yuzee’s safety approach may include:

aplatform rules;
bCommunity Guidelines;
cTerms and Conditions;
dPrivacy Policy;
eCollection Notices;
fconsent controls;
gorganisation verification;
hstaff-authority checks;
ioffer review;
jchat review;
kprofile review;
lreporting tools;
mmoderation tools;
nAI-supported safety checks;
ohuman review;
psupport escalation;
qprivacy controls;
rsecurity controls;
spayment-risk controls;
tscam detection;
uuser education;
vorganisation education;
wrecord keeping;
xaudit processes; and
ycontinuous improvement.

22.3 Safety by design

Yuzee aims to consider safety when designing, building and improving the Platform.

This may include considering safety in:

auser onboarding;
borganisation onboarding;
caccount creation;
dprofile creation;
ecourse listings;
fjob listings;
gchat;
hRMO workflows;
idirect offers;
jpayment flows;
kdocument uploads;
ldocument downloads;
mdashboard access;
nCRM tools;
oAI Features;
pmatching systems;
qreporting tools;
rmoderation tools;
snotification systems;
tconsent flows;
uprivacy settings;
vsupport workflows; and
wdata retention processes.

Yuzee may update safety design as risks, user behaviour, organisation behaviour, technology, law and product features change.

22.4 User empowerment

Yuzee aims to help users make safer and more informed decisions.

Yuzee may do this by providing:

aclear Community Guidelines;
bsafety warnings;
cscam warnings;
dpayment warnings;
edocument-sharing warnings;
foff-platform contact warnings;
goffer-condition prompts;
hreport buttons;
isupport channels;
jprivacy controls;
kcommunication preferences;
lunsubscribe tools where required;
maccount security tools;
nuser education content;
oAI-use notices;
pmatching explanations;
qsuitability explanations;
roffer summaries;
sreminders to verify important details; and
tother tools that help users understand risk and make informed decisions.

22.5 Organisation accountability

Yuzee aims to hold institutions, companies, employers, partners and staff users accountable for their conduct on the Platform.

Yuzee may require organisations to:

aprovide accurate organisation information;
bverify business identity;
cverify provider status;
dverify staff authority;
emaintain accurate profiles;
fmaintain accurate listings;
gmake genuine offers only;
hstate offer conditions clearly;
iprotect user data;
jrespect privacy obligations;
kcomply with marketing rules;
lcomply with payment rules;
mavoid misleading claims;
navoid pressure selling;
oavoid unauthorised off-platform contact;
pcooperate with Yuzee reviews;
qcorrect inaccurate information;
rrespond to reports where appropriate; and
sfollow Yuzee’s Terms and these Guidelines.

22.6 Verification efforts

Yuzee may use verification and review processes to help reduce the risk of fake, unsafe, misleading or unauthorised organisations and offers.

Yuzee may verify or review:

aorganisation identity;
blegal entity details;
cbusiness registration;
dprovider registration;
eaccreditation;
flicensing;
gstaff authority;
hemail domains;
iofficial websites;
jcourse authority;
kjob authority;
loffer authority;
mpayment information;
nprofile information;
opublic information;
pregulator information;
qcomplaint history;
rsuspicious activity; and
sother information Yuzee reasonably considers relevant.

Verification is intended to reduce risk. It does not guarantee that every organisation, offer, message, course, job, profile or third-party action is safe, lawful, accurate or suitable.

22.7 Offer safety

Yuzee aims to reduce unsafe, fake, misleading, exploitative or unlawful offers.

Yuzee may review, delay, block, remove, label or request evidence for offers involving:

acourses;
bjobs;
cinternships;
dplacements;
eapprenticeships;
ftraineeships;
gscholarships;
hfunding;
ipayment requests;
jdocument requests;
kRMO responses;
ldirect offers;
myoung users;
nvulnerable users;
ointernational users;
poff-platform contact;
qsensitive information; and
rother higher-risk situations.

Yuzee may also provide users with warnings or reminders to verify important offer details before accepting, paying money, sharing sensitive documents or making important decisions.

22.8 Chat and communication safety

Yuzee aims to support safer communication through chat, messages, support channels, RMO communications and offer communications.

Yuzee may use safety measures such as:

amessage rules;
breporting tools;
cspam detection;
dscam detection;
eharassment detection;
fsuspicious-link detection;
gAI-supported review;
hhuman review;
iblocking tools;
jmessage restrictions;
kno-contact controls;
lmoderation workflows;
mrecord keeping;
nsupport escalation; and
oenforcement action.

Yuzee may not review every message before it is sent.

22.9 Scam and fraud prevention

Yuzee aims to reduce scams, fraud, identity theft, payment misuse, fake offers, fake jobs, fake courses, fake institutions and fake companies.

Yuzee may use measures such as:

aaccount checks;
borganisation verification;
cstaff checks;
dpayment-risk signals;
esuspicious-link checks;
fsuspicious-document checks;
gfake-offer checks;
hfake-profile checks;
iduplicate-account checks;
juser reports;
korganisation reports;
lsupport review;
mexternal source checks;
npayment-provider signals;
oapp-store signals;
pAI-supported risk detection;
qhuman investigation;
rrecord preservation; and
sexternal escalation where appropriate.

Yuzee cannot guarantee that every scam or fraudulent activity will be detected before it affects a user.

22.10 Privacy and data protection commitment

Yuzee aims to protect personal information, sensitive information, documents, messages, RMO records, offer records, support records and organisation records.

Yuzee may use privacy and data-protection measures such as:

aprivacy policies;
bcollection notices;
cconsent flows;
daccess controls;
estaff access limits;
forganisation access limits;
gdata minimisation;
hsecure document workflows;
isecure account controls;
jdata incident processes;
kdata breach assessment;
lrecord keeping;
mdeletion and retention processes;
naudit logs;
oprivacy support channels;
psecurity review; and
quser access and correction processes where applicable.

Yuzee may restrict, suspend or terminate access where privacy, data or confidentiality misuse is suspected.

22.11 Security commitment

Yuzee aims to protect the Platform from unauthorised access, misuse, phishing, malware, credential theft, technical abuse, scraping, platform manipulation and other security threats.

Yuzee may use security measures such as:

aaccount authentication;
baccess controls;
csession management;
dlogging;
emonitoring;
frate limits;
gbot controls;
hsuspicious activity detection;
ivulnerability review;
jincident response;
kaccount recovery processes;
lfile and link checks;
mstaff access controls;
norganisation access controls;
oexport controls;
psecurity reporting channels; and
qother technical, operational or organisational safeguards.

Users and organisations must also take reasonable steps to keep their own accounts, devices, systems and staff access secure.

22.12 AI safety commitment

Yuzee may use AI Features to support matching, recommendations, summaries, RMO preparation, offer support, moderation, fraud detection, support workflows and platform improvement.

Yuzee aims to use AI in a responsible and controlled way.

AI safety measures may include:

ausage limits;
bfair use controls;
cprompt safeguards;
dmodel settings;
edata controls;
ftesting;
gmonitoring;
hquality review;
ihuman review for selected workflows;
jescalation processes;
kchallenge or report pathways;
lsafety filters;
mmisuse detection;
nrecord keeping;
ouser notices;
porganisation rules; and
qongoing improvements.

AI outputs may still be inaccurate, incomplete, outdated, biased or unsuitable. Users and organisations must review important AI outputs before relying on them.

22.13 Young and vulnerable user protections

Yuzee aims to provide additional protections for young and vulnerable users where appropriate.

This may include users who are:

aunder 18;
bschool students;
cunder 15;
dinternational students;
enew to Australia;
funemployed;
gfinancially stressed;
hliving with disability;
iexperiencing health challenges;
jexperiencing language barriers;
kunfamiliar with Australian systems;
lseeking urgent work or study support; or
motherwise vulnerable.

Yuzee may apply extra safety measures such as age checks, consent checks, guardian or school-supported workflows, restricted chat, additional offer review, payment warnings, document warnings, off-platform warnings, safety escalation and support prompts.

22.14 Fairness and inclusion commitment

Yuzee aims to support fair, respectful and inclusive access to study, work, training, career, institution, company and pathway opportunities.

Yuzee may use platform rules, reporting tools, moderation, review processes and enforcement action to reduce:

adiscrimination;
bharassment;
cvilification;
dexclusionary conduct;
eexploitative offers;
funfair targeting;
gmisleading eligibility claims;
hmisuse of sensitive information;
iunfair use of AI;
junfair use of matching; and
kunfair treatment of young or vulnerable users.

Yuzee may take action where conduct appears inconsistent with fairness, inclusion, safety or legal compliance.

22.15 Payment and financial safety commitment

Yuzee aims to reduce financial harm connected with payments, fees, scholarships, funding, invoices, refunds, job offers, course offers, subscriptions, credits, top-ups and payment links.

Yuzee may use measures such as:

apayment warnings;
bfee clarity rules;
csuspicious-payment review;
dfake-invoice review;
escholarship-claim review;
ffunding-claim review;
gpayment-link restrictions;
hcredit-usage monitoring;
ibilling-review processes;
jchargeback review;
kpayment-provider coordination;
lapp-store coordination;
msupport escalation; and
nenforcement action.

Users should verify payment requests before paying money.

22.16 Reporting and complaint commitment

Yuzee aims to provide ways for users and organisations to report concerns.

Reports may relate to:

ascams;
bfake offers;
cfake jobs;
dfake courses;
eharassment;
fdiscrimination;
gsexual harassment;
hchild safety;
iprivacy misuse;
jdata misuse;
kpayment concerns;
lsuspicious links;
mmisleading claims;
nunsafe work;
oAI misuse;
paccount compromise;
qorganisation misconduct; and
rother concerns connected with Yuzee.

Yuzee may review reports, request evidence, take action, preserve records and escalate serious matters where appropriate.

22.17 Transparency and accountability

Yuzee aims to be clear about important platform rules, safety limits, offer responsibilities, user responsibilities, organisation responsibilities, AI limitations, reporting options and enforcement processes.

Yuzee may support transparency through:

aCommunity Guidelines;
bTerms and Conditions;
cPrivacy Policy;
dCollection Notices;
eproduct notices;
foffer labels;
gverification labels;
hsafety warnings;
ipayment warnings;
jAI notices;
kreport pathways;
lmoderation notices;
msupport communications;
nhelp centre content; and
oupdates to users or organisations where appropriate.

Yuzee may limit details where disclosure could compromise safety, privacy, security, investigations, confidential information, legal compliance or platform integrity.

22.18 Continuous improvement

Yuzee may update safety systems, rules, workflows, moderation processes, verification processes, AI safeguards, reporting tools, privacy processes, security controls and support processes over time.

Yuzee may improve safety based on:

auser feedback;
borganisation feedback;
ccomplaints;
dsafety reports;
escam trends;
ffraud trends;
gprivacy incidents;
hsecurity incidents;
iAI risks;
jpayment risks;
kmoderation experience;
lregulatory guidance;
mlegal changes;
nproduct changes;
otechnology changes;
pdata quality improvements;
qresearch and development; and
roperational experience.

22.19 No guarantee of complete safety

Yuzee aims to reduce risk, but Yuzee cannot guarantee complete safety.

Yuzee does not guarantee that:

aevery scam will be prevented;
bevery fake offer will be detected;
cevery fake organisation will be blocked;
devery misleading claim will be removed;
eevery unsafe message will be stopped;
fevery suspicious payment request will be detected;
gevery privacy issue will be prevented;
hevery security issue will be prevented;
ievery AI issue will be detected;
jevery user will act safely;
kevery organisation will act lawfully;
levery third party will cooperate;
mevery report will result in action;
nevery offer will be suitable; or
oevery risk will be eliminated.

Users and organisations must still act carefully, verify important information and report concerns.

22.20 Shared safety responsibility

Safety on Yuzee is a shared responsibility.

Yuzee may provide platform rules, safety tools, verification, moderation, reporting, privacy controls, AI safeguards and enforcement processes.

Users must use Yuzee honestly, protect their information, check important details, avoid suspicious payments, communicate respectfully and report concerns.

Organisations must provide accurate information, protect user data, make genuine offers, comply with law, respect user choices, avoid misleading claims and cooperate with Yuzee reviews.

Everyone using Yuzee must help protect trust in the Platform.

22.21 Legal rights preserved

Nothing in this section excludes, restricts or modifies any right, remedy, guarantee, privacy right, consumer right, employment right, safety right, complaint right or legal protection that cannot lawfully be excluded, restricted or modified.

Yuzee may update these safety commitments as the Platform, risks, laws, AI systems, payment systems, data sources, user needs and community expectations change.

Important Platform Disclaimer and Third-Party Responsibility

23.1 Purpose of this section

This section explains Yuzee’s platform role and the responsibility of third parties that use or interact through Yuzee.

Yuzee may help users explore, compare and progress education, training, career, job, institution, company, employer, partner, RMO and offer opportunities.

However, Yuzee does not control every third-party organisation, message, offer, decision, service, payment, website, interview, enrolment, job, placement, internship, scholarship, funding process or external system.

This section should be read together with Yuzee’s Terms and Conditions, Privacy Policy, Collection Notices, product terms, payment terms and these Community Guidelines.

23.2 Yuzee is a platform

Yuzee provides technology, matching, AI-supported tools, chat, RMO workflows, offer support, dashboards, CRM tools, data insights, moderation, verification processes, reporting tools and support features.

Yuzee may help connect users with institutions, companies, employers, partners and other organisations.

Yuzee may also help users understand possible pathways, compare options, prepare information, receive offers, review opportunities and communicate with organisations.

However, unless Yuzee expressly states otherwise in writing, Yuzee is not:

athe institution;
bthe school;
cthe RTO;
dthe TAFE;
ethe university;
fthe private college;
gthe course provider;
hthe employer;
ithe company;
jthe recruiter;
kthe placement host;
lthe internship host;
mthe scholarship provider;
nthe funding provider;
othe government agency;
pthe regulator;
qthe payment provider;
rthe app store;
sthe migration adviser;
tthe legal adviser;
uthe financial adviser;
vthe medical adviser;
wthe employment adviser; or
xthe final decision-maker for third-party opportunities.

23.3 Third parties remain responsible for their own conduct

Institutions, companies, employers, partners and other third parties remain responsible for their own actions, omissions, profiles, listings, messages, offers, decisions, services and legal compliance.

They are responsible for:

aorganisation profiles;
bcourse listings;
cjob listings;
dplacement listings;
einternship listings;
foffer details;
gRMO responses;
hmessages;
istaff conduct;
jstaff authority;
kuser communications;
lfees;
mrefunds;
nscholarships;
ofunding claims;
ppayment requests;
qdocument requests;
rprivacy obligations;
semployment obligations;
teducation obligations;
uanti-discrimination obligations;
vmarketing obligations;
wworkplace safety obligations;
xconsumer law obligations; and
yany other obligation that applies to them.

Yuzee may provide tools, review, moderation, verification or support, but this does not transfer third-party responsibility to Yuzee.

23.4 Yuzee is not responsible for third-party decisions

Yuzee is not responsible for third-party decisions, except to the extent required by law or expressly agreed by Yuzee in writing.

Third-party decisions may include decisions about:

awhether to respond to a user;
bwhether to make an offer;
cwhether to withdraw an offer;
dwhether to accept an application;
ewhether to reject an application;
fwhether to admit a user into a course;
gwhether to enrol a user;
hwhether to interview a user;
iwhether to hire a user;
jwhether to provide a placement;
kwhether to provide an internship;
lwhether to provide work experience;
mwhether to provide a scholarship;
nwhether to approve funding;
owhether to approve a payment plan;
pwhether to provide a refund;
qwhether a user meets eligibility requirements;
rwhether a user meets entry requirements;
swhether a user meets work-rights requirements;
twhether a user meets licensing or registration requirements; and
uany other decision made by a third party.

Yuzee may help users and organisations communicate, but Yuzee does not control these decisions.

23.5 No guaranteed outcomes

Yuzee does not guarantee outcomes.

Yuzee does not guarantee that a user will:

areceive an offer;
breceive multiple offers;
creceive a suitable offer;
dbe accepted into a course;
ebe enrolled;
freceive course credit;
greceive government funding;
hreceive a scholarship;
ireceive a refund;
jreceive an interview;
kreceive a job;
lreceive employment;
mreceive a placement;
nreceive an internship;
oreceive work experience;
preceive an apprenticeship;
qreceive a traineeship;
rreceive a particular salary;
sreceive a career outcome;
treceive visa approval;
ureceive work rights;
vreceive professional registration;
wreceive a licence;
xreceive a response from an organisation;
yreceive a response within a particular time; or
zachieve any other education, employment, financial, migration, career or personal outcome.

Yuzee may provide matching, AI support, RMO support, offer support, counsellor review or platform tools, but these do not guarantee results.

23.6 Offers are third-party offers

Offers made by institutions, companies, employers or partners through Yuzee are third-party offers unless Yuzee expressly states otherwise in writing.

The organisation making the offer is responsible for:

athe offer content;
bthe offer conditions;
cthe offer availability;
dthe offer expiry;
ethe offer accuracy;
fthe offer legality;
gthe offer suitability;
hthe offer payment terms;
ithe offer refund terms;
jthe offer document requirements;
kthe offer eligibility rules;
lthe offer withdrawal or changes;
mthe service or opportunity offered; and
nany commitments made in the offer.

Yuzee may help display, transmit, summarise, review, moderate or support offers, but this does not make Yuzee responsible for the third-party offer except to the extent required by law or expressly agreed by Yuzee in writing.

23.7 Yuzee review is not a guarantee

Yuzee may review, screen, moderate, verify, delay, approve, reject, remove, label or request evidence for organisations, profiles, listings, messages, offers, payments, documents, AI outputs, RMO responses and suspicious activity.

However, Yuzee review does not guarantee that:

aan organisation is safe;
ban organisation is suitable for every user;
cevery claim is true;
devery offer is accurate;
eevery offer is available;
fevery message is complete;
gevery payment request is safe;
hevery external link is safe;
ievery document request is appropriate;
jevery staff member is authorised;
kevery third-party service will meet expectations;
levery unsafe issue will be detected;
mevery misleading claim will be removed;
nevery scam will be prevented; or
oevery problem will be resolved.

Yuzee review is a risk-reduction measure. It is not an endorsement, certification, warranty, legal approval, accreditation, guarantee or promise of outcome.

23.8 Verification is not endorsement

Yuzee may verify or review an organisation’s identity, staff authority, provider status, business details, public information, registration, accreditation, offer authority or other information.

Verification may help reduce risk.

However, verification does not mean Yuzee:

aendorses the organisation;
bguarantees the organisation;
ccertifies the organisation;
dguarantees the organisation’s services;
eguarantees the organisation’s offers;
fguarantees user outcomes;
gconfirms every claim made by the organisation;
hconfirms that every staff member will act properly;
iaccepts responsibility for the organisation’s conduct; or
jaccepts responsibility for third-party decisions.

Organisations must not describe themselves as Yuzee-approved, Yuzee-certified, Yuzee-guaranteed or Yuzee-endorsed unless Yuzee expressly authorises that wording in writing.

23.9 User responsibility to verify important details

Users are responsible for checking important information before making decisions.

Before accepting an offer, paying money, sharing sensitive documents, applying, enrolling, attending an interview, starting work, attending a placement, joining an internship or moving off-platform, users should verify important details.

This may include verifying:

aorganisation identity;
bofficial website;
cofficial contact details;
dcourse details;
ejob details;
foffer conditions;
gentry requirements;
heligibility requirements;
ifees;
jrefunds;
kscholarships;
lfunding;
mpayment methods;
ndocument requests;
owork rights;
pvisa implications;
qstart dates;
rdeadlines;
slocation;
tdelivery mode;
upay or wage;
vemployment conditions;
wplacement conditions;
xinternship conditions;
yaccreditation;
zregistration;
aalicensing;
abprofessional recognition; and
acany other important information.

Users should check important information directly with the relevant organisation, official source, regulator, government body, payment provider, app store or qualified professional where appropriate.

23.10 Organisation responsibility to honour commitments

Organisations must honour clear commitments they make through Yuzee, subject to the stated conditions and applicable law.

Organisations must not make offers, statements or promises they cannot reasonably support.

Organisations must ensure that their staff, agents, contractors and representatives do not make unauthorised or misleading commitments through Yuzee.

Where an organisation needs to change or withdraw an offer, the organisation must communicate clearly, lawfully and fairly.

Yuzee may take action if an organisation repeatedly makes misleading, unsupported, unsafe, unfair or unlawful commitments.

23.11 Third-party websites, portals and systems

Yuzee may link to or connect users with third-party websites, portals, systems, forms, payment pages, application portals, interview tools, enrolment systems, job platforms, institution portals, company portals, employer systems or other external services.

Third-party systems are controlled by third parties, not Yuzee.

Yuzee is not responsible for third-party systems except to the extent required by law or expressly agreed by Yuzee in writing.

Third-party systems may have their own:

aterms;
bprivacy policies;
ccollection notices;
dpayment rules;
erefund rules;
fsecurity practices;
gdata practices;
hsupport processes;
ieligibility rules;
japplication steps;
kservice levels;
ldispute processes; and
mlegal obligations.

Users and organisations should review applicable third-party terms and policies before using third-party systems.

23.12 Third-party payments

Some payments may be made to Yuzee, while other payments may be made directly to institutions, companies, employers, partners, app stores, payment providers or other third parties.

Yuzee is not responsible for third-party payment requests, payment processing, refund decisions, chargebacks, app-store decisions, bank decisions or payment-provider decisions except to the extent required by law or expressly agreed by Yuzee in writing.

Users should verify payment requests before paying money.

Organisations must ensure payment requests are genuine, lawful, clear, authorised and not misleading.

23.13 Third-party communications outside Yuzee

Users and organisations may communicate outside Yuzee where appropriate.

This may include communication by:

aemail;
bphone;
cSMS;
dvideo call;
einterview platform;
fofficial application portal;
gofficial enrolment portal;
hemployer system;
iinstitution system;
jcompany system;
kpayment provider; or
lanother external channel.

Yuzee may not be able to review, monitor, control or recover all off-platform communications.

Users and organisations must not use off-platform communication to avoid Yuzee’s safety rules, records, moderation, reporting tools, billing rules, credit rules or these Guidelines.

23.14 AI and matching are guidance only

Yuzee may use AI Features, prompts, matching systems, suitability scores, rankings, recommendations, RMO preparation tools, offer support, data analysis and research to support users and organisations.

AI and matching outputs are guidance only.

They are not guarantees, final decisions, professional advice or official determinations by institutions, companies, employers, regulators, government agencies or other third parties.

AI and matching outputs may be:

aincomplete;
binaccurate;
coutdated;
dbased on incomplete user information;
ebased on incomplete organisation information;
faffected by data-source limitations;
gaffected by model limitations;
haffected by system errors;
iaffected by interpretation issues;
jaffected by changing course or job availability;
kaffected by third-party changes; or
lunsuitable for a user’s full circumstances.

Users and organisations must review AI and matching outputs before relying on them.

23.15 Data-source limitations

Yuzee may use public, government, ABS, education, employment, labour-market, skills, international, licensed, third-party, organisation-provided, user-provided and Yuzee-created data.

Yuzee may also conduct its own research and development.

External data is used as an input and may be incomplete, outdated, unavailable, inconsistent, interpreted differently, corrected later or subject to third-party licence limits.

Yuzee does not guarantee that every data source is accurate, complete, current, available or suitable for every decision.

Yuzee’s outputs are Yuzee-generated analysis, not official decisions by the data source unless expressly stated by that source.

23.16 No professional advice unless expressly stated

Unless Yuzee expressly states otherwise in writing, Yuzee does not provide legal advice, migration advice, financial advice, tax advice, medical advice, mental health advice, emergency advice, employment law advice or regulated professional advice.

Yuzee may provide general information, AI-supported guidance, matching, summaries, recommendations, counsellor review, RMO support or offer support, but users and organisations should seek independent professional advice where needed.

23.17 No emergency service

Yuzee is not an emergency service, crisis service, child protection agency, police service, medical service or mental health crisis service.

If someone is in immediate danger, they should contact emergency services or local crisis support.

Yuzee may provide reporting tools and may take platform action, but Yuzee cannot guarantee immediate intervention in every urgent situation.

23.18 No responsibility for user decisions

Users are responsible for their own decisions.

This includes decisions about:

astudy;
btraining;
ccourses;
dcareers;
ejobs;
fapplications;
goffers;
henrolment;
iinterviews;
jemployment;
kplacements;
linternships;
mscholarships;
nfunding;
opayments;
prelocation;
qvisa or work-rights steps;
rdocument sharing;
soff-platform communication; and
tany other important decision.

Yuzee may support decision-making, but Yuzee does not make personal decisions for users.

23.19 No responsibility for organisation decisions

Organisations are responsible for their own decisions.

This includes decisions about:

auser suitability;
beligibility;
capplication review;
doffer issuance;
eoffer withdrawal;
fenrolment;
gadmission;
hinterview selection;
ihiring;
jplacement selection;
kinternship selection;
lscholarships;
mfunding;
nrefunds;
opayment plans;
pdocument requests;
qstaff access;
rdata use;
smarketing; and
tcompliance.

Yuzee may support workflows, but Yuzee does not make these decisions for organisations unless expressly agreed in writing.

23.20 Platform availability and changes

Yuzee may add, remove, change, restrict, suspend, replace or discontinue features, workflows, AI tools, matching systems, chat tools, offer tools, RMO tools, dashboards, reports, subscriptions, credits, top-ups, integrations or other Platform functions.

Yuzee does not guarantee that every feature will be available at all times, uninterrupted, error-free or unchanged.

Availability may be affected by:

amaintenance;
btechnical issues;
cthird-party provider issues;
dAI provider changes;
epayment-provider changes;
fapp-store changes;
gdata-source changes;
hlegal requirements;
isecurity risks;
jsafety risks;
kabuse prevention;
lproduct changes;
mbusiness needs; or
ncircumstances outside Yuzee’s reasonable control.

23.21 Third-party disputes

Some disputes must be raised with the relevant third party.

This may include disputes about:

acourse delivery;
benrolment;
cadmission;
dcourse fees;
erefunds;
fscholarships;
gfunding;
hinterviews;
ijob offers;
jemployment terms;
kwages;
lplacements;
minternships;
nworkplace safety;
opayment provider decisions;
papp-store purchases;
qthird-party websites;
rexternal application portals;
sexternal documents; or
tthird-party services.

Yuzee may assist where reasonably appropriate and within Yuzee’s control, but Yuzee does not guarantee that it can resolve every third-party dispute.

23.22 Yuzee may still act on third-party issues

Even though third parties remain responsible for their own conduct, Yuzee may take action where third-party conduct affects Yuzee, users, organisations, safety, privacy, payments, platform integrity or community trust.

Yuzee may:

areview the issue;
brequest evidence;
cremove content;
dremove offers;
eblock messages;
frestrict chat;
grestrict RMO access;
hrestrict offer tools;
irestrict dashboard access;
jrestrict staff access;
ksuspend an organisation;
lterminate access;
mnotify affected users where appropriate;
npreserve records;
oreport serious matters where required or appropriate; and
ptake other action permitted under Yuzee’s Terms.

23.23 Third-party responsibility continues after leaving Yuzee

If a user and organisation continue communication, payment, enrolment, interview, work, placement, internship, scholarship, funding or other activity outside Yuzee, the relevant third party remains responsible for its own conduct.

Users should keep their own records of important off-platform communications, payments, documents, interviews, offers and decisions.

Yuzee may have limited ability to assist with off-platform issues where Yuzee does not have access to the relevant information.

23.24 No exclusion of non-excludable rights

Nothing in these Guidelines excludes, restricts or modifies any right, remedy, guarantee, privacy right, consumer right, employment right, safety right, anti-discrimination right, complaint right or legal protection that cannot lawfully be excluded, restricted or modified.

If a law gives a user or organisation rights that cannot be excluded, those rights continue to apply.

To the extent Yuzee is legally responsible for something, these Guidelines do not remove that responsibility.

23.25 Maximum extent permitted by law

To the maximum extent permitted by law, Yuzee is not responsible for loss, harm, delay, missed opportunity, misunderstanding, incorrect decision, unsuitable offer, unsuitable course, unsuitable job, payment issue, document issue, third-party dispute or other issue caused by:

athird-party conduct;
bthird-party decisions;
cthird-party offers;
dthird-party messages;
ethird-party websites;
fthird-party payment systems;
gthird-party data;
huser-provided inaccurate information;
iorganisation-provided inaccurate information;
jexternal data-source errors;
kAI output limitations;
lmatching limitations;
mfailure to verify important information;
noff-platform communication;
ofailure by a third party to respond;
pchanges in course availability;
qchanges in job availability;
rchanges in funding;
schanges in scholarships;
tchanges in law or policy;
uuser decisions; or
vcircumstances outside Yuzee’s reasonable control.

This section applies only to the extent permitted by law.

23.26 Shared responsibility

Yuzee, users and organisations all share responsibility for keeping the Platform safe and useful.

Yuzee is responsible for operating the Platform with reasonable care, maintaining platform rules, providing reporting tools, applying safety processes where appropriate and handling information in accordance with its policies and legal obligations.

Users are responsible for providing accurate information, reviewing offers carefully, verifying important details, protecting their information, avoiding suspicious payments and making informed decisions.

Organisations are responsible for accurate profiles, lawful offers, staff conduct, data handling, payment requests, user communications, legal compliance and honouring their own commitments.

Everyone using Yuzee must act honestly, safely, respectfully and lawfully.

Updates to the Community Guidelines

24.1 Purpose of this section

Yuzee may update these Community Guidelines from time to time.

This section explains when Yuzee may update the Guidelines, how updates may be communicated, and what continued use of Yuzee means after changes take effect.

Yuzee’s platform, services, AI Features, data sources, chat tools, offer workflows, organisation tools, RMO workflows, safety risks, legal obligations and user needs may change over time.

The Guidelines need to remain flexible so Yuzee can continue protecting users, organisations and platform trust.

24.2 Yuzee may update the Guidelines

Yuzee may update, replace, expand, remove, clarify or reorganise these Guidelines at any time.

Updates may apply to:

ausers;
bstudents;
cschool students;
djob seekers;
ecareer users;
fparents and guardians;
ginstitutions;
hcompanies;
iemployers;
jpartners;
kstaff users;
ladministrators;
mcounsellors;
nadvisors;
osupport users;
ppaid users;
qfree users;
rorganisation users; and
sanyone else using Yuzee.

24.3 Reasons Yuzee may update the Guidelines

Yuzee may update these Guidelines for reasons including:

anew platform features;
bnew app features;
cnew website features;
dnew chat features;
enew messaging features;
fnew RMO workflows;
gnew offer workflows;
hnew institution tools;
inew company tools;
jnew employer tools;
knew partner tools;
lnew CRM tools;
mnew dashboard tools;
nnew AI Features;
onew AI usage limits;
pnew AI safety controls;
qnew data sources;
rnew matching systems;
snew research and development;
tnew payment systems;
unew subscription models;
vnew credit or top-up systems;
wnew marketing tools;
xnew privacy requirements;
ynew security requirements;
znew safety risks;
aanew scam patterns;
abnew fraud patterns;
acnew moderation processes;
adnew reporting processes;
aenew legal requirements;
afnew regulator guidance;
agnew app-store requirements;
ahnew payment-provider requirements;
aiuser feedback;
ajorganisation feedback;
aksupport experience;
alcomplaint experience;
amoperational needs;
anproduct improvements; and
aoany other reason Yuzee reasonably considers appropriate.

24.4 Notice of updates

Yuzee may notify users and organisations of updates to these Guidelines using one or more reasonable methods.

This may include notice through:

athe Yuzee website;
bthe Yuzee app;
cin-app messages;
demail;
edashboard notices;
forganisation dashboard notices;
gsupport centre notices;
hhelp centre updates;
iaccount notifications;
jpush notifications;
kproduct notices;
lonboarding screens;
mrelease notes;
nupdated policy pages; or
oany other reasonable communication method.

Yuzee may not provide individual notice for every minor change.

24.5 Effective date

An updated version of the Guidelines may state an effective date.

The updated Guidelines apply from the effective date stated.

If no separate effective date is stated, the updated Guidelines may apply from the date they are published or otherwise made available by Yuzee, unless Yuzee states otherwise.

24.6 Continued use after updates

If a user or organisation continues to access or use Yuzee after updated Guidelines take effect, this means the user or organisation agrees to follow the updated Guidelines.

If a user or organisation does not agree with the updated Guidelines, they should stop using Yuzee and contact Yuzee if they need help closing an account or resolving an outstanding issue.

Continued use may include:

alogging in;
bbrowsing the website;
cusing the app;
dusing chat;
esending messages;
fviewing offers;
gaccepting offers;
husing RMO;
iuploading documents;
jusing AI Features;
kusing dashboards;
lusing CRM tools;
mlisting courses;
nlisting jobs;
omaking offers;
pusing credits;
qusing paid features;
rcontacting support; or
sotherwise using the Platform.

24.7 Material changes

Some changes may be more important than others.

Material changes may include changes that significantly affect:

auser rights;
borganisation rights;
caccount access;
dchat rules;
eoffer rules;
fRMO rules;
gAI usage;
hAI limits;
ipayment rules;
jrefund-related rules;
kdata handling;
lprivacy-related processes;
mmarketing rules;
nenforcement powers;
oreporting processes;
psafety obligations;
qyoung-user protections;
rorganisation verification;
sorganisation responsibilities; or
tany other important part of Yuzee.

Where appropriate or required, Yuzee may provide additional notice for material changes.

24.8 Minor changes

Yuzee may make minor changes without giving individual notice.

Minor changes may include:

aformatting changes;
bgrammar corrections;
cnumbering changes;
dheading changes;
eclarification of wording;
fupdated examples;
gupdated contact references;
hupdated feature names;
iupdated product names;
jupdated links;
kupdated reporting channels;
lupdated support references;
mreorganisation of sections;
nremoval of outdated wording;
ocorrection of obvious errors; and
pchanges that do not materially reduce user or organisation rights.

24.9 Changes required by law, regulators or third parties

Yuzee may update these Guidelines to comply with law, regulator guidance, legal obligations, app-store requirements, payment-provider requirements, third-party provider rules, security requirements, privacy requirements or safety expectations.

In some cases, updates may need to take effect immediately.

This may happen where changes relate to:

achild safety;
bprivacy;
cdata breaches;
dcybersecurity;
escams;
ffraud;
gpayment safety;
happ-store compliance;
iAI safety;
jconsumer law;
kemployment law;
leducation regulation;
manti-discrimination requirements;
nspam or marketing rules;
oregulator directions;
pcourt orders;
qurgent safety risks; or
rother legal or compliance needs.

24.10 Updates to AI rules

Yuzee may update AI-related rules as AI technology, laws, costs, user behaviour, safety risks, model providers, usage limits, prompts, workflows and product features change.

Updates may relate to:

aAI usage limits;
bfree-user limits;
cpaid-user limits;
dfair use rules;
eprompt safety;
fprompt ownership;
gAI monitoring;
hAI output review;
ihuman review;
jAI data handling;
kAI-generated content;
lAI misuse;
mAI-supported moderation;
nAI-supported matching;
oAI-supported RMO;
pAI-supported offer support; and
qany other AI-related feature.

24.11 Updates to data and matching rules

Yuzee may update data and matching rules as data sources, research, matching methods, ABS data, government data, international data, labour-market data, skills data, education data, licensed data, public data, organisation data, user data and Yuzee R&D change.

Updates may relate to:

adata-source use;
bdata-source attribution;
cdata-source limitations;
dexternal data changes;
ematching logic;
fsuitability scores;
granking systems;
hrecommendation systems;
iderived data;
jaggregated insights;
kde-identified insights;
ldata quality controls;
muser verification responsibilities;
norganisation verification responsibilities; and
oother data-related rules.

24.12 Updates to offer and organisation rules

Yuzee may update rules for institutions, companies, employers and partners as organisation services evolve.

Updates may relate to:

aorganisation verification;
bstaff authority;
cprofiles;
dcourse listings;
ejob listings;
foffer rules;
gRMO responses;
hdirect offers;
ipayment requests;
jdocument requests;
kdashboard access;
lCRM tools;
msubscriptions;
ncredits;
otop-ups;
poverages;
qreporting;
rmarketing;
sdata handling; and
torganisation enforcement.

24.13 Updates to safety and moderation rules

Yuzee may update safety, reporting, moderation and enforcement rules as risks change.

Updates may relate to:

ascams;
bfake offers;
cfake jobs;
dfake institutions;
efake companies;
fsuspicious payments;
gdocument misuse;
hprivacy misuse;
iharassment;
jdiscrimination;
ksexual harassment;
lchild safety;
mgrooming;
nAI misuse;
odata scraping;
pplatform abuse;
qreporting tools;
rmoderation processes;
senforcement consequences; and
texternal escalation.

24.14 Organisation responsibility for updates

Organisations are responsible for ensuring that their staff, administrators, contractors, agents and representatives understand and follow the current version of these Guidelines.

Organisations should review updates and make any necessary changes to:

astaff training;
bstaff access;
cprofile management;
dlisting processes;
eoffer processes;
fRMO processes;
gchat processes;
hpayment processes;
iprivacy processes;
jmarketing processes;
kcomplaint handling;
ldata handling;
msecurity processes;
nAI use; and
ointernal compliance processes.

An organisation must not continue using outdated practices after the Guidelines have been updated.

24.15 User responsibility for updates

Users should review updates to these Guidelines, especially where changes affect:

aaccount use;
bchat;
cAI Features;
dfree usage limits;
epaid features;
fRMO;
goffers;
hdocument sharing;
ipayments;
jprivacy;
ksafety reporting;
lscams;
moff-platform contact;
nyoung-user protections;
oenforcement; and
puser responsibilities.

Users should contact Yuzee if they have questions about important updates.

24.16 Archived versions

Yuzee may keep copies of previous versions of these Guidelines.

Archived versions may be used for:

alegal records;
bcompliance records;
caudit;
ddispute resolution;
ecomplaint review;
fmoderation review;
genforcement review;
hprivacy review;
isafety review;
jbilling review;
kproduct history;
linternal governance; and
many other legitimate business or legal purpose.

Yuzee may choose whether archived versions are publicly available.

24.17 Version control

Yuzee should aim to maintain version-control information for these Guidelines.

Version information may include:

adocument title;
bversion number;
ceffective date;
dlast updated date;
esummary of key changes;
fowner or responsible team;
gapproval status;
hlegal review status;
ipublication location;
jarchived version reference; and
kcontact details for questions.

24.18 Changes do not affect past breaches

Updating these Guidelines does not prevent Yuzee from acting on past conduct where appropriate.

Yuzee may review conduct based on:

athe Guidelines in effect at the time of the conduct;
bthe Terms in effect at the time of the conduct;
capplicable laws;
dsafety risks;
eprivacy risks;
fpayment risks;
gsecurity risks;
huser reports;
iorganisation reports;
jlater-discovered evidence; and
kother information Yuzee reasonably considers relevant.

24.19 Relationship with other Yuzee documents

Updates to these Guidelines may happen separately from updates to other Yuzee documents.

24.20 Contact about updates

Users and organisations may contact Yuzee if they have questions about updates to these Guidelines.

Yuzee may provide contact details through:

athe website;
bthe app;
csupport centre;
dhelp centre;
eprivacy notice;
flegal notice;
gdashboard;
haccount settings; or
iother reasonable channels.

Yuzee may not provide individual legal advice about the effect of these Guidelines.

24.21 Legal review

Yuzee should obtain legal review before publishing these Guidelines or making major updates.

Legal review is especially important for changes involving:

aminors;
bprivacy;
csensitive information;
dAI;
edata sources;
fuser matching;
goffers;
hpayments;
irefunds;
jsubscriptions;
kcredits;
lemployment opportunities;
minternships;
nplacements;
ointernational users;
pmarketing;
qspam;
rconsumer law;
sorganisation liability;
tdisclaimers;
uenforcement; and
vdispute processes.

24.22 Legal rights preserved

Nothing in this section excludes, restricts or modifies any right, remedy, guarantee, privacy right, consumer right, employment right, complaint right, safety right or other legal protection that cannot lawfully be excluded, restricted or modified.

If a law requires Yuzee to provide a specific form of notice, obtain consent, preserve rights, honour existing terms or follow a particular process, Yuzee will do so to the extent required by law.

What are you looking for?

Community Guidelines

The short version

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Purpose of the Community Guidelines

1.1 Why these Community Guidelines exist

1.2 What these Guidelines are meant to achieve

1.3 Who must follow these Guidelines

1.4 Where these Guidelines apply

1.5 Relationship with Yuzee’s Terms and policies

1.6 Yuzee’s community standard

1.7 Yuzee’s role in community safety

1.8 Yuzee is not responsible for every third-party action

1.9 Yuzee may act to protect the community

1.10 Everyone shares responsibility

1.11 These Guidelines are not legal advice

1.12 Yuzee may update these Guidelines

AI Features, Prompts and Usage Limits

2.1 Yuzee may use AI

2.2 AI is decision-support only

2.3 AI prompts and workflows

2.4 Yuzee owns its prompts and AI workflows

2.5 No prompt injection or AI manipulation

2.6 Free AI usage limits

2.7 Paid AI usage and paid plans

2.8 Fair use of AI Features

2.9 AI availability may change

2.10 AI safety and moderation

2.11 AI outputs may be reviewed

2.12 Personal information and AI

2.13 AI and organisations

2.14 AI-generated messages and offers

2.15 AI is not a regulated professional service

2.16 Human review

2.17 Challenging or reporting AI outputs

2.18 AI cost, capacity and commercial protection

2.19 Misuse may affect access

2.20 Changes to this AI section

Data Sources, Matching, Research and R&D

3.1 Yuzee uses many data sources

3.2 External data is an input, not a guarantee

3.3 Yuzee’s matching is Yuzee’s own analysis

3.4 No endorsement by data providers

3.5 ABS and government data

3.6 World and international data

3.7 Yuzee research and R&D

3.8 Derived data and Yuzee insights

3.9 Data may change over time

3.10 Data quality controls

3.11 User and organisation responsibility to verify

3.12 No reliance on a single data source

3.13 Data source conflicts

3.14 Corrections and feedback

3.15 Licence and attribution compliance

3.16 Restrictions on copying Yuzee data outputs

3.17 No guarantee of outcome from data matching

3.18 Data source availability

3.19 Data does not control Yuzee

3.20 Legal protection

Data Sources, Matching, Research and R&D

3.1 Yuzee uses many data sources

3.2 External data is an input, not a guarantee

3.3 Yuzee’s matching is Yuzee’s own analysis

3.4 No endorsement by data providers

3.5 ABS and government data

3.6 World and international data

3.7 Yuzee research and R&D

3.8 Derived data and Yuzee insights

3.9 Data may change over time

3.10 Data quality controls

3.11 User and organisation responsibility to verify

3.12 No reliance on a single data source

3.13 Data source conflicts

3.14 Corrections and feedback

3.15 Licence and attribution compliance

3.16 Restrictions on copying Yuzee data outputs

3.17 No guarantee of outcome from data matching

3.18 Data source availability

3.19 Data does not control Yuzee

3.20 Legal protection