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Terms & Conditions

These Terms govern your access to and use of Yuzee — our website, app, AI-powered pathway tools, matching features, and institution, employer and partner services. Please read them carefully.

Fresh Futures Australia Pty LtdABN 61 165 988 198Governing law: Queensland, Australia

Before you start

By accessing or using Yuzee, you agree to these Terms. If you are using Yuzee on behalf of an organisation, you confirm you are authorised to accept these Terms for that organisation.

Nothing in these Terms excludes, restricts or modifies any rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law. This page is a summary structure of the full legal terms — every clause below is binding.

2

Definitions and Interpretation

2.1Defined terms

In these Terms, unless the context requires otherwise, the following words have the meanings set out below.

Account means an account created or used to access Yuzee, including an individual account, student account, career user account, institution account, employer account, partner account, staff account, administrator account, billing account or organisation account.

AI Features means any artificial intelligence, machine learning, automated decision-support, recommendation, matching, ranking, scoring, chat, assistant, counselling-support, content-generation, summarisation, classification or analytics feature made available through Yuzee.

App means any Yuzee mobile application, tablet application, progressive web app, desktop app or other app-based version of Yuzee, including iOS, Android and any future app versions.

Business Day means a day other than a Saturday, Sunday or public holiday in [insert relevant Australian state/territory].

Career User means an individual using Yuzee to explore, plan or progress study, work, employment, career change, upskilling, reskilling, apprenticeships, traineeships, short courses, vocational education, university pathways, job pathways, employer pathways or life goals.

Collection Notice means a notice presented by Yuzee at or before the time we collect certain information from you, explaining how that information may be collected, used, disclosed or handled.

Content means text, data, information, documents, files, images, audio, video, messages, posts, profiles, course information, job information, institution information, employer information, reports, recommendations, matches, outputs, feedback, communications and any other material available on or through Yuzee.

Counsellor Review means a review, support process or guidance process conducted by a Yuzee counsellor, career and education counsellor, advisor, support staff member, reviewer or other authorised representative. A Counsellor Review may support decision-making but does not guarantee any course offer, enrolment, job, employment outcome, visa outcome, funding outcome or other result.

Credits means usage credits, offer credits, top-up credits, monthly credits, promotional credits or other units made available by Yuzee for use by an institution, employer, partner or other organisation. Unless stated otherwise, credits are not money, are not stored value, are not transferable, cannot be withdrawn as cash and may only be used in accordance with the applicable plan or product terms.

De-identified Data means data that has been modified so that it no longer identifies an individual and is not reasonably likely to identify an individual in the circumstances.

Employer means an employer, company, recruiter, placement host, graduate employer, corporate training buyer, workforce partner or other organisation that uses Yuzee for employment, placement, training, hiring, workforce, onboarding, upskilling or related purposes.

Entitlement means a Yuzee-controlled access right, permission, paid status, subscription status, pass, product unlock, credit allocation, plan feature or service right attached to an Account. Entitlements are determined by Yuzee’s systems and records, even where a payment provider, app store or third-party service processes payment or checkout.

Fees means any fees, charges, prices, subscription amounts, credit charges, overage charges, top-up charges, one-off charges, app store charges, payment processing charges, managed service charges or other amounts payable for a paid product or service.

Institution means an education provider, school, RTO, TAFE, university, private college, short-course provider, training provider, academy, institute, admissions organisation, campus, education group, pathway provider or other organisation using Yuzee to present, manage, promote, receive, respond to or support education, training, course, pathway or offer opportunities.

Institution Content means Content submitted, uploaded, provided, imported, entered, displayed or approved by or on behalf of an Institution, including institution profiles, course information, course availability, admissions information, offer information, fees, entry requirements, campus information, delivery mode information, start dates, documents, communications and staff information.

Individual User means a person who accesses or uses Yuzee for personal, education, study, job, career, pathway, training, life planning or related purposes, rather than on behalf of an Institution, Employer, Partner or other organisation.

Matching means any process by which Yuzee compares, ranks, recommends, filters, personalises, scores, selects or displays courses, jobs, skills, occupations, institutions, employers, pathways, offers, opportunities or other options based on information available to Yuzee.

Offer means an offer, invitation, response, opportunity, proposed pathway, course offer, application response, employer offer, training offer, placement opportunity, direct offer or other communication from an Institution, Employer or Partner to a User. An Offer is subject to the relevant third party’s own requirements, checks, conditions, availability and discretion.

Offer Action means an action by an Institution, Employer or Partner that Yuzee treats as an offer-related action for billing, credit, reporting or usage purposes. This may include sending a direct offer to a User, submitting an offer against an RMO, responding to a matched request with an actual offer, or another offer-related action specified in the applicable plan terms.

Offer Request means a request, expression of interest, application request, direct offer request, RMO request, enquiry or other request by or on behalf of a User seeking information, consideration, an offer, a response, support or an opportunity from an Institution, Employer or Partner.

Organisation means an Institution, Employer, Partner, company, provider, agency, government-related body, community organisation, group, network or other legal or commercial entity using Yuzee.

Organisation Account means an Account created or used by or on behalf of an Organisation.

Organisation User means a person who accesses or uses Yuzee on behalf of an Organisation, including an owner, staff member, administrator, billing contact, admissions user, counsellor, advisor, recruiter, analyst, manager or authorised representative.

Partner means a JSA, GTO, community organisation, government-related body, school, referral partner, workforce partner, training partner, counselling partner, migration-related partner, placement partner or any other third-party organisation that works with Yuzee or uses Yuzee for partner-related services.

Paid Service means any paid product, subscription, plan, review pass, RMO Review Pass, top-up, credit package, managed service, add-on, premium feature, paid support service, employer product, institution product, partner product or other product or service for which Fees are payable.

Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth), and generally means information or an opinion about an identified individual or an individual who is reasonably identifiable.

Plan means a Yuzee subscription plan, pricing plan, trial plan, free plan, paid plan, institution plan, employer plan, partner plan, enterprise plan or other plan made available by Yuzee.

Platform means Yuzee’s website, App, software, backend systems, databases, APIs, dashboards, portals, AI tools, matching tools, communication tools, payment features, reporting tools, CRM tools, RMO tools, institution tools, employer tools, partner tools and related services.

Privacy Policy means Yuzee’s privacy policy as updated from time to time.

RMO means “Request Multiple Offers”, a Yuzee feature or process that may allow a User to request, compare, receive, prepare, filter or manage multiple offers, responses or opportunities from Institutions, Employers or Partners. An RMO does not guarantee that any Institution, Employer or Partner will respond, make an Offer, accept the User, enrol the User, employ the User or provide any specific outcome.

RMO Review Pass means a paid Yuzee product that may unlock a defined period of RMO-related review, support, preparation, filtering, counsellor involvement or other paid RMO features, as described at the time of purchase. Unless stated otherwise, an RMO Review Pass is not a guarantee of Offers, enrolment, admission, employment or any other outcome.

Sensitive Information has the meaning given to that term in the Privacy Act 1988 (Cth), and may include information about health, disability, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, biometric information and other legally protected categories of information.

Services means the products, services, features, tools, Content, support, communications, software, subscriptions, paid services and functionality provided by or through Yuzee.

Student User means an Individual User who uses Yuzee for school, study, education, course, training, university, TAFE, RTO, short course, vocational, apprenticeship, traineeship or related pathway purposes. A Student User may include a school student, prospective student, current student, returning student, domestic student, international student, graduate or parent/guardian-supported user.

Subscription means a recurring, fixed-term, monthly, annual, trial, enterprise, institution, employer, partner, user or other subscription arrangement for access to Yuzee features, services, credits, limits, support or entitlements.

Suitability Score means any score, rating, ranking, signal, percentage, explanation, confidence indicator, fit indicator or other output generated or displayed by Yuzee to help compare a User with courses, jobs, institutions, employers, skills, pathways, offers or opportunities. A Suitability Score is a decision-support tool only and is not a guarantee of eligibility, entry, admission, enrolment, employment, funding, visa outcome or success.

Terms means these Terms and Conditions, as amended from time to time.

Third-Party Services means any product, service, website, app, platform, payment provider, app store, institution system, employer system, partner system, analytics tool, AI provider, cloud provider, communication provider, verification provider, data source, integration or external service that is not owned or controlled by Yuzee.

Top-Up means additional credits, usage capacity, support capacity, feature access or other paid capacity purchased outside or in addition to a standard Plan.

User means any person or organisation that accesses or uses Yuzee, including an Individual User, Student User, Career User, Organisation User, Institution, Employer, Partner or staff member.

User Content means any Content submitted, uploaded, entered, sent, created, shared, imported or otherwise made available by or on behalf of a User through Yuzee, including profile information, goals, preferences, messages, documents, resumes, transcripts, chat messages, application information, course preferences, job preferences, feedback, files, images and other materials.

Website means the Yuzee website and any web pages, landing pages, web apps, dashboards, portals or web-based services operated by or for Yuzee.

2.2Interpretation

In these Terms, unless the context requires otherwise:

  • athe singular includes the plural and the plural includes the singular;
  • ba reference to a person includes an individual, company, partnership, trust, association, government body, agency, organisation or other entity;
  • ca reference to “including”, “includes” or “for example” means “including without limitation”;
  • dheadings are for convenience only and do not affect interpretation;
  • ea reference to a law includes that law as amended, replaced or re-enacted from time to time;
  • fa reference to a feature, product, service or tool includes any updated, renamed, replaced, modified or equivalent feature, product, service or tool;
  • ga reference to writing includes electronic communications, in-app notices, email and other digital communications;
  • ha reference to dollars, “AUD”, “A$” or “$” means Australian dollars unless stated otherwise;
  • iif a word or phrase is defined, its other grammatical forms have corresponding meanings;
  • jany obligation on a User applies to each User and, where relevant, to the Organisation on whose behalf the User acts;
  • kwhere an Organisation uses Yuzee, references to “you” include both the Organisation and its authorised Organisation Users, unless the context requires otherwise; and
  • lexamples do not limit the meaning of the general words to which they relate.

2.3Product names may change

Yuzee may rename, update, combine, split, replace or discontinue products, features, plans, passes, credits, entitlements, workflows, AI tools, dashboards, portals or services from time to time.

If a product, feature or service is renamed or replaced, these Terms continue to apply to the renamed, updated, replacement or equivalent product, feature or service unless Yuzee states otherwise.

2.4References to AI and automation

References to AI, automated features or machine-generated outputs include outputs generated wholly or partly by artificial intelligence, machine learning, algorithms, rules-based systems, scoring models, recommendation systems, ranking systems, analytics systems or human-assisted technology workflows.

Human review, counsellor review or staff involvement does not mean that every output, match, score, recommendation, message, document, offer request or pathway has been manually checked by Yuzee unless we expressly say so in writing.

2.5References to offers and outcomes

References to offers, opportunities, matches, pathways, applications, recommendations, institutions, employers or partners do not mean that Yuzee guarantees:

  • aany Offer will be made;
  • bany Institution, Employer or Partner will respond;
  • cany User will be accepted, enrolled, hired, funded, sponsored or approved;
  • dany course, job, placement, pathway or opportunity will be available;
  • eany application, enrolment, employment, visa, funding, licensing or other process will succeed; or
  • fany particular personal, education, training, career, financial or employment outcome will be achieved.

2.6References to data

References to data, information or Content may include information provided by Users, Institutions, Employers, Partners, public sources, third-party sources, data providers, AI systems, analytics tools, Yuzee systems, payment providers, app stores, support teams or other sources.

Yuzee’s handling of Personal Information and Sensitive Information is described in our Privacy Policy, Collection Notices and any consent notices shown to you.

3

Eligibility and Minors

3.1General eligibility

You may only access or use Yuzee if you are legally able to enter into and comply with these Terms, or if your use is approved by a parent, guardian, school, institution, employer, partner or other authorised representative who is legally able to accept responsibility for your use.

By accessing or using Yuzee, you represent and warrant that:

  • ayou are permitted to use Yuzee under these Terms;
  • byou are not prohibited by law from using Yuzee;
  • cyou have not previously been suspended or removed from Yuzee unless we have given you written permission to return;
  • dthe information you provide to Yuzee is accurate, current and not misleading;
  • eyou will use Yuzee only for lawful purposes; and
  • fyou will comply with all laws, rules and regulations that apply to your use of Yuzee.

3.2Minimum age for individual use

Yuzee is designed for users exploring education, training, employment, skills, course, institution, employer and pathway opportunities.

Unless we state otherwise, you must be at least 15 years old to create and use an individual Yuzee account by yourself.

If you are under 15 years old, you may only use Yuzee with the involvement and consent of a parent, guardian, school, institution or other authorised adult.

If you are under 18 years old, some features may be limited, unavailable or require parent, guardian, school or institution involvement.

3.3Users aged 15 to 17

If you are aged 15 to 17, you may use Yuzee if:

  • ayou understand these Terms and what Yuzee does;
  • byou understand that Yuzee may collect and use information about you as described in our Privacy Policy and any Collection Notice;
  • cyou are mature enough to understand the consequences of using Yuzee and providing information to us;
  • dyour parent or guardian has not told us that you are not permitted to use Yuzee;
  • eyour use is not prohibited by your school, institution, employer, parent, guardian or applicable law; and
  • fyou do not use features that Yuzee marks as requiring parent, guardian, school, institution or adult involvement unless that involvement has been provided.

Yuzee may ask for parent, guardian, school or institution involvement if we reasonably believe it is appropriate based on your age, the feature you are using, the information involved, the decision being made, the sensitivity of the data, the potential impact on you, or any applicable legal or safety requirement.

3.4Users under 15

If you are under 15, you must not create or use a Yuzee account by yourself.

You may only use Yuzee if your use is arranged, approved or supervised by:

  • ayour parent or guardian;
  • byour school;
  • can education provider;
  • dan authorised institution;
  • ean authorised support organisation; or
  • fanother adult or organisation that has lawful authority to support your use.

Yuzee may require evidence of parent, guardian, school or institution consent before allowing access to certain features.

3.5Parent and guardian consent

If you are a parent or guardian and you allow a person under 18 to use Yuzee, you:

  • aconfirm that you are the parent or legal guardian of that person, or otherwise have lawful authority to provide consent;
  • bconsent to that person using Yuzee;
  • cagree to these Terms on behalf of that person, to the extent permitted by law;
  • dagree to supervise that person’s use of Yuzee where appropriate;
  • eagree to help that person understand that Yuzee provides support, guidance and decision-support tools, not guaranteed outcomes;
  • fagree to ensure that the information provided by or about that person is accurate and not misleading; and
  • gagree to contact Yuzee if you believe the person should not continue using Yuzee.

3.6School, institution or organisation-supported use

A school, institution, employer, partner or other organisation may invite, support or authorise a young person to use Yuzee only if the organisation has the right to do so.

If an organisation arranges access for a person under 18, the organisation represents and warrants that:

  • ait has obtained all consents required by law, policy or contract;
  • bit has authority to provide or facilitate access to Yuzee;
  • cit has provided any required notices to the young person and, where required, their parent or guardian;
  • dit will not provide Yuzee with information about a young person unless it is authorised to do so;
  • eit will comply with all applicable child safety, education, privacy, data protection, school, employment, safeguarding and record-keeping obligations; and
  • fit will immediately notify Yuzee if access should be restricted, suspended or removed.

3.7Features that may require adult or organisation involvement

Yuzee may require parent, guardian, school, institution, employer, partner or adult involvement for certain features, including:

  • apaid products or subscriptions;
  • bRequest Multiple Offers features;
  • cdirect communication with institutions, employers or partners;
  • dcourse applications, offer requests or enrolment-related workflows;
  • ejob, placement, internship or employment-related workflows;
  • fdocument uploads, including resumes, transcripts, identity documents or application documents;
  • gfeatures involving sensitive information;
  • hfeatures involving location, relocation, visa, funding, disability, health, welfare or support needs;
  • ifeatures that may materially affect education, employment, career or financial decisions; and
  • jany feature that Yuzee marks as requiring additional consent, verification or review.

3.8No use by restricted users

You must not access or use Yuzee if:

  • ayou have been suspended, banned or removed from Yuzee and have not been authorised by us to return;
  • byou are using Yuzee to avoid a suspension, restriction, payment obligation, usage limit or compliance requirement;
  • cyou are using another person’s account without permission;
  • dyou are pretending to be another person or organisation;
  • eyou are prohibited by law from using Yuzee;
  • fyour use would breach a court order, regulatory direction, school rule, employment obligation, contract or legal restriction; or
  • gyour use would create an unacceptable safety, privacy, security, legal, compliance or operational risk for Yuzee or any other person.

3.9Organisation user eligibility

If you use Yuzee on behalf of an institution, employer, partner or other organisation, you must:

  • abe at least 18 years old, unless Yuzee has approved otherwise in writing;
  • bhave authority to act on behalf of the organisation;
  • cuse only the role, permissions and access level assigned to you;
  • dprovide accurate information about yourself and the organisation;
  • ecomply with the organisation’s internal policies and all applicable laws;
  • fnot access or use personal information unless you are authorised to do so;
  • gnot use Yuzee to make unlawful, misleading, discriminatory, unfair or harmful offers; and
  • himmediately stop using the organisation account if your authority ends.

3.10International users

Yuzee is primarily designed for use in Australia and for Australian education, training, institution, employment, pathway and support contexts, unless we state otherwise.

If you access or use Yuzee from outside Australia, you are responsible for ensuring that your use is lawful in your location. Yuzee does not represent that the Platform, Content, recommendations, courses, institutions, employers, offers, subscriptions or services are appropriate, available or lawful in every country.

3.11Verification

Yuzee may ask you to verify your identity, age, authority, organisation, role, consent, payment details, eligibility or other information where we reasonably consider it necessary for safety, security, privacy, legal compliance, payment processing, fraud prevention, child protection, platform integrity or service delivery.

If you do not provide requested verification, Yuzee may limit, suspend or refuse access to some or all features.

3.12Incorrect eligibility information

If we reasonably believe that information about your age, identity, authority, organisation, consent or eligibility is inaccurate, incomplete, misleading or unverifiable, we may:

  • aask for further information;
  • blimit access to certain features;
  • crequire parent, guardian, school, institution or organisation confirmation;
  • dsuspend or close the relevant Account;
  • eremove or restrict User Content;
  • fcancel or delay an Offer Request, RMO, paid service or organisation workflow; or
  • gtake any other action we reasonably consider necessary to protect Yuzee, Users, young people, Institutions, Employers, Partners or the Platform.

3.13No guarantee of suitability for every user

Yuzee may not be suitable for every person, age group, education level, career stage, support need, location, institution, employer or organisation.

Yuzee may refuse, limit or adapt access where we reasonably consider that a feature is not appropriate for a particular user, user type, age group, organisation, jurisdiction, risk profile or use case.

4

Accounts and Security

4.1Account creation

You may need to create an Account to access some or all Yuzee features.

When creating or using an Account, you must provide accurate, complete, current and not misleading information. This may include your name, email address, phone number, location, study interests, career goals, work status, education history, institution details, employer details, organisation details, billing details, staff role or other information required for the relevant feature.

You must not create an Account using false, misleading, incomplete or unauthorised information.

You must not create an Account for another person or organisation unless you are authorised to do so.

You must not create multiple Accounts to avoid usage limits, payment obligations, suspension, eligibility requirements, consent requirements, security checks, matching rules, offer restrictions, credit limits or any other Yuzee requirement.

4.2Account information must remain accurate

You must keep your Account information accurate and up to date.

For Individual Users, this includes information such as your contact details, location preferences, study interests, career goals, work status, course preferences, job preferences, education background, support needs and any information used to provide matches, recommendations, RMO support or offers.

For Institutions, Employers, Partners and other Organisations, this includes information such as legal name, trading name, ABN or registration details, contact details, billing details, staff users, courses, offers, services, campuses, locations, course availability, entry requirements, prices, fees, delivery modes, application requirements, employment opportunities and any information displayed or used through Yuzee.

Yuzee is not responsible for errors, delays, missed opportunities, incorrect matches, failed communications, billing issues, offer issues or other problems caused by inaccurate, outdated, incomplete or misleading information provided by you or on your behalf.

4.3Login credentials and account security

You are responsible for keeping your login credentials secure.

You must:

  • akeep your password, verification codes and login details confidential;
  • buse a strong and unique password;
  • cprotect any device, browser, email account or authentication method used to access Yuzee;
  • dnot share your login details with another person;
  • enot allow another person to use your Account;
  • fnot access Yuzee through another person’s Account unless Yuzee has expressly authorised that access;
  • gpromptly update your login details if you believe they may no longer be secure; and
  • hcomply with any additional security requirements we introduce, including multi-factor authentication, email verification, phone verification, device verification or organisation-level security controls.

4.4Responsibility for account activity

You are responsible for all activity that occurs through your Account, except to the extent caused by Yuzee’s fraud, negligence or breach of law.

This includes:

  • ainformation submitted through your Account;
  • bmessages sent through your Account;
  • cdocuments uploaded through your Account;
  • dOffer Requests made through your Account;
  • eRMO actions taken through your Account;
  • fpurchases, subscriptions, top-ups or paid actions made through your Account;
  • gcredits consumed through your Account or Organisation Account;
  • hstaff invitations and permission changes made through your Account;
  • ichanges to organisation, institution, employer or billing information; and
  • jany other use of Yuzee through your Account.

If you believe your Account has been accessed without permission, you must notify Yuzee as soon as possible.

4.5Individual user accounts

Individual Users must use their own Account and must not impersonate another person.

You must not use another person’s name, email address, identity, student profile, work profile, documents, education history, employment history, government information, application information or other personal information without proper authority.

You must not submit information that falsely represents your eligibility, skills, qualifications, work experience, education history, identity, residency status, course preferences, job preferences, location, support needs or ability to participate in a course, job, placement, pathway or offer process.

Yuzee may limit, suspend, remove or correct information if we reasonably believe an Account contains inaccurate, misleading, unlawful, unsafe or unauthorised information.

4.6Organisation accounts

An Organisation Account may be used by an Institution, Employer, Partner or other authorised organisation.

The Organisation is responsible for:

  • aensuring all Organisation Users are authorised to access the Organisation Account;
  • bassigning appropriate roles and permissions;
  • cremoving access when a staff member, contractor, advisor, counsellor, recruiter, administrator or other user no longer requires access;
  • densuring that Organisation Users comply with these Terms;
  • eensuring that all Organisation Content is accurate, current and not misleading;
  • fensuring that all offers, messages, communications and actions made through the Organisation Account are lawful and authorised;
  • gprotecting personal information accessed through Yuzee;
  • hcomplying with all applicable privacy, education, employment, consumer, anti-discrimination, spam, marketing, child safety, workplace, record-keeping and data protection laws;
  • imanaging billing contacts, payment methods, subscriptions, credits, top-ups, overages and plan settings; and
  • jnotifying Yuzee promptly of any unauthorised access, staff misuse, data issue, billing issue, security incident or suspected breach.

4.7Organisation administrators

Organisation administrators may have access to important functions, including staff management, billing, subscriptions, credits, CRM data, applicant information, institution profiles, employer profiles, course information, offer workflows, reporting, integrations and data exports.

If you are an organisation administrator, you must:

  • aonly invite users who are authorised to access the Organisation Account;
  • bassign permissions that are appropriate to each user’s role;
  • cnot give users access to personal information or sensitive information unless they need that access for an authorised purpose;
  • dpromptly remove or reduce access when a user’s role changes or ends;
  • ekeep billing, plan and payment information accurate;
  • fnot misuse CRM, reporting, applicant, student, job seeker or user information;
  • gnot allow shared staff logins unless Yuzee has expressly approved them; and
  • htake reasonable steps to prevent unauthorised access or misuse.

Yuzee may treat actions taken by an organisation administrator as authorised by the Organisation unless we have been notified that the administrator’s authority has ended.

4.8Staff roles and permissions

Yuzee may allow Organisation Accounts to assign different roles, permissions or access levels, such as owner, billing administrator, admissions administrator, counsellor, advisor, recruiter, analyst, read-only user or support user.

You must only use the access level assigned to you.

You must not attempt to access features, information, user records, billing functions, CRM records, reports, offers, documents, messages or data that you are not authorised to access.

You must not use personal information, user records, applicant data, RMO data, institution data, employer data or platform insights for any purpose outside your authorised role.

4.9Shared devices and public devices

If you access Yuzee from a shared, public, school, workplace or third-party device, you are responsible for signing out after use and taking reasonable steps to prevent others from accessing your Account.

Yuzee is not responsible for unauthorised access caused by your failure to secure your device, browser, email account, login session, password manager or authentication method.

4.10Unauthorised access and security incidents

You must notify Yuzee promptly if you become aware of or suspect:

  • aunauthorised access to your Account;
  • bloss, theft or disclosure of login credentials;
  • cunauthorised use of an Organisation Account;
  • dstaff misuse of Yuzee;
  • eunauthorised access to personal information;
  • funauthorised access to student, applicant, employee, job seeker or institution data;
  • gsuspicious billing, credit, top-up, subscription or payment activity;
  • hfraudulent or misleading offers;
  • ia security vulnerability, bug, exploit or technical weakness; or
  • jany actual or suspected data breach involving Yuzee.

You must provide reasonable assistance to Yuzee in investigating and responding to any security, privacy, fraud, billing or misuse issue connected to your Account or Organisation Account.

4.11Security checks

Yuzee may apply security checks, verification steps, fraud controls, payment checks, device checks, activity monitoring, access logs, rate limits, role checks, consent checks, identity checks or other controls to protect Users, Organisations and the Platform.

Yuzee may delay, block, review, reverse, suspend or restrict an action if we reasonably believe it may be unauthorised, fraudulent, unlawful, unsafe, misleading, high-risk, inconsistent with these Terms, or otherwise harmful to Yuzee or any person.

4.12Account suspension or restriction

Yuzee may suspend, restrict, disable or limit your Account or Organisation Account if we reasonably believe:

  • ayou have breached these Terms;
  • byour Account has been compromised;
  • cyour Account is being used fraudulently or unlawfully;
  • dyour Account contains false, misleading or unauthorised information;
  • eyour use creates a security, privacy, legal, safety, billing, platform integrity or operational risk;
  • fyou have failed to pay Fees when due;
  • gyour payment method is invalid, disputed, reversed or associated with fraud risk;
  • hyour Organisation has failed to manage staff access appropriately;
  • iyour use may harm another User, Institution, Employer, Partner or third party;
  • jyou are attempting to bypass limits, restrictions, eligibility rules or security controls;
  • kYuzee is required to do so by law, regulator, court order, payment provider, app store, partner obligation or third-party service requirement; or
  • lsuspension or restriction is reasonably necessary to protect Yuzee, Users, Organisations or the Platform.

Where reasonable and lawful, Yuzee will try to notify you of the suspension or restriction. However, we may act without prior notice where immediate action is required.

4.13Account closure by you

You may request to close your Account by using the account settings available in Yuzee or by contacting Yuzee support.

Closing your Account may affect your access to:

  • asaved matches;
  • brecommendations;
  • cAI chats;
  • dmessages;
  • edocuments;
  • fRMO sessions;
  • gOffer Requests;
  • hpaid features;
  • isubscriptions;
  • jcredits;
  • kentitlements;
  • linstitution, employer or partner workflows; and
  • msupport history.

Account closure does not automatically cancel all external payments, app store subscriptions, payment provider arrangements or organisation agreements unless the relevant cancellation process is completed.

4.14Organisation account closure

An Organisation may request closure of its Organisation Account, subject to:

  • aany active agreement with Yuzee;
  • bany outstanding Fees;
  • cany active subscription period;
  • dany credit, top-up, overage or billing rules;
  • eany active RMO, offer, applicant, CRM, reporting or support obligations;
  • flegal, accounting, tax, audit, dispute, compliance or record-keeping obligations;
  • gany retention requirements under applicable law; and
  • hany transition arrangements agreed with Yuzee.

Yuzee may retain certain records after Organisation Account closure where required or permitted by law, including billing records, payment records, audit logs, security records, offer records, communication records, support records and records needed to protect legal rights.

4.15Data after account closure

If your Account is closed, Yuzee may delete, de-identify, archive or retain information in accordance with our Privacy Policy, legal obligations, operational requirements and legitimate business needs.

Some information may need to be retained for purposes such as:

  • alegal compliance;
  • baccounting, tax and audit records;
  • cpayment and billing records;
  • ddispute resolution;
  • efraud prevention;
  • fsecurity investigations;
  • gplatform integrity;
  • henforcement of these Terms;
  • iproof of consent, transactions, communications or offers;
  • jsupport history;
  • korganisation records; and
  • lbackup and disaster recovery.

Where possible and appropriate, Yuzee may de-identify or aggregate information so that it no longer identifies you.

4.16No transfer of accounts

You must not sell, transfer, assign, sublicense, rent, share, lend or otherwise make your Account available to another person or organisation without Yuzee’s written approval.

Yuzee may refuse to recognise any unauthorised transfer of an Account, subscription, entitlement, credit balance, offer workflow, organisation role or paid feature.

4.17Account recovery

If you lose access to your Account, Yuzee may require you to complete account recovery steps.

Account recovery may require verification of your email address, phone number, device, identity, organisation role, billing information, previous activity, administrator approval or other information.

Yuzee may refuse or delay account recovery if we cannot reasonably verify that you are authorised to access the Account.

5

Services and Platform Role

5.1What Yuzee provides

Yuzee is a technology, matching, pathway, guidance and support platform.

Depending on your account type, location, eligibility, plan, device, platform version and available features, Yuzee may provide access to:

  • aeducation, training, course, institution and pathway discovery tools;
  • bjob, employer, occupation, skills and career pathway tools;
  • cAI-powered guidance, matching, recommendations, summaries, explanations and decision-support tools;
  • dpersonalised course, job, institution, employer, skills or pathway matches;
  • esuitability scores, match explanations, pathway comparisons and shortlist tools;
  • fRequest Multiple Offers features;
  • goffer request preparation, filtering, tracking and support;
  • hcommunication tools between Users, Yuzee, Institutions, Employers and Partners;
  • idocument upload, application support, profile creation and preference management tools;
  • jcounsellor review, career and education support, RMO review and related human-assisted services;
  • kinstitution, employer and partner dashboards, CRM tools, reporting tools and offer workflows;
  • lsubscription, billing, credit, entitlement, top-up and payment-related tools;
  • mnotifications, reminders, emails, SMS, push notifications and in-app messages;
  • nanalytics, insights, reports and administrative tools; and
  • oother services, content and features Yuzee makes available from time to time.

Not all features are available to all users.

5.2Yuzee’s platform role

Yuzee helps Users explore, compare, plan and progress study, work, training, skills, institution, employer and pathway options.

Yuzee may use information provided by Users, Institutions, Employers, Partners, public sources, third-party sources, AI systems, Yuzee systems, counsellors, staff and other sources to generate matches, recommendations, summaries, explanations, suitability signals, offer workflows and other outputs.

Yuzee’s role is to support decision-making and facilitate connections, workflows, information review and offer-related processes.

Yuzee does not make final decisions for Institutions, Employers, Partners, regulators, government bodies, funding bodies, licensing bodies, visa authorities or other third parties.

5.3What Yuzee is not

Unless Yuzee expressly states otherwise in a separate written agreement, Yuzee is not:

  • aan education provider;
  • ban RTO;
  • ca TAFE;
  • da university;
  • ea school;
  • fan employer;
  • ga recruitment agency;
  • ha labour hire provider;
  • ia migration agent;
  • ja visa adviser;
  • ka financial adviser;
  • la tax adviser;
  • ma legal adviser;
  • na medical, psychological or mental health provider;
  • oa government agency;
  • pa funding provider;
  • qa scholarship provider;
  • ra licensing authority;
  • sa professional accreditation body; or
  • tthe final decision-maker for any course, job, application, offer, enrolment, employment, visa, funding, licence, scholarship, placement or pathway outcome.

Yuzee may provide guidance, support, information and decision-support tools, but this does not make Yuzee responsible for third-party decisions or outcomes.

5.4No guarantee of offers or outcomes

Yuzee does not guarantee that:

  • ayou will receive any offer;
  • bany Institution, Employer or Partner will respond to you;
  • cany Institution will accept, admit or enrol you;
  • dany Employer will interview, hire or employ you;
  • eany course, job, placement, internship, pathway or opportunity will be available;
  • fany recommendation, match or suitability score will lead to a successful outcome;
  • gany course will be government-funded, subsidised, accredited or available at the time you apply;
  • hyou will meet entry requirements, eligibility rules, English requirements, residency requirements, funding rules or prerequisite requirements;
  • iyou will obtain a visa, licence, professional registration, qualification recognition, scholarship, funding, subsidy or other approval;
  • jyou will achieve any particular employment, salary, career, education, migration, financial or personal outcome;
  • kan Institution, Employer or Partner will honour information that has changed, expired, been withdrawn or been entered incorrectly; or
  • la paid service will produce a specific result beyond the service features expressly described at the time of purchase.

Any examples, projections, suitability signals, rankings, estimates, explanations, course matches, job matches, institution matches, employer matches or pathway recommendations are decision-support tools only.

5.5User responsibility to verify information

You are responsible for verifying all important information before relying on it or making a decision.

This includes verifying:

  • acourse availability;
  • bcourse fees and payment requirements;
  • cgovernment funding, subsidy or concession eligibility;
  • dentry requirements;
  • eprerequisite requirements;
  • fEnglish language requirements;
  • gcourse start dates and application deadlines;
  • hcampus locations;
  • ionline, in-person or hybrid delivery options;
  • jaccreditation status;
  • kqualification recognition;
  • llicensing or registration pathways;
  • mcredit transfer or recognition of prior learning;
  • njob requirements;
  • oemployer conditions;
  • pplacement or internship requirements;
  • qvisa, residency or work rights implications;
  • rscholarship or financial assistance availability;
  • ssupport services;
  • trefund, withdrawal or cancellation rules; and
  • uany other information that may affect your decision.

You should confirm important information directly with the relevant Institution, Employer, Partner, regulator, government body, professional body or qualified adviser.

5.6Institution, Employer and Partner responsibility

Institutions, Employers and Partners are responsible for the information, content, offers, opportunities, communications, decisions and services they provide through or in connection with Yuzee.

Each Institution is responsible for ensuring that its course information, fees, entry requirements, availability, accreditation, delivery modes, campus details, application processes, offer information and student communications are accurate, current, lawful and not misleading.

Each Employer is responsible for ensuring that its job, placement, internship, training, employment, work experience, graduate, onboarding and workforce information is accurate, current, lawful and not misleading.

Each Partner is responsible for ensuring that its services, referrals, communications, support information and user interactions are accurate, authorised, lawful and not misleading.

Yuzee may display, process, transmit, summarise, rank, recommend, filter or support third-party information, but Yuzee is not responsible for third-party decisions, availability, eligibility rules, admissions decisions, employment decisions, pricing, legal compliance, representations or service delivery except to the extent required by law.

5.7AI, matching and decision-support nature of the Services

Yuzee’s AI Features, matching systems, suitability scores, pathway tools, recommendations, rankings and explanations are intended to support decision-making.

They may be based on information that is incomplete, outdated, user-provided, institution-provided, employer-provided, third-party-supplied, estimated, inferred, summarised or generated by automated systems.

AI and matching outputs may contain errors, omissions, assumptions or limitations.

You should not rely on AI outputs, recommendations, suitability scores, match rankings or pathway suggestions as the only basis for making important education, employment, financial, migration, legal, health, career or personal decisions.

5.8Counsellor review and human support

Some Yuzee services may include counsellor review, career and education support, RMO review, offer support, application preparation, pathway review or other human-assisted support.

Human support may help review information, explain options, prepare offer requests, filter potential pathways, identify suitability considerations or support a User’s use of Yuzee.

Unless expressly stated otherwise in writing, counsellor review and human support:

  • aare provided as guidance and decision-support only;
  • bdo not guarantee any offer, enrolment, admission, employment, visa, funding, licence, scholarship or other outcome;
  • cdo not replace professional advice from a qualified legal, financial, migration, medical, psychological, education, employment or government adviser;
  • dmay be limited by the information available to Yuzee;
  • emay be subject to time limits, support limits, plan limits, platform limits or service descriptions; and
  • fmay not include direct application submission unless Yuzee expressly says that the relevant service includes it.

5.9Request Multiple Offers platform role

Yuzee may provide a Request Multiple Offers process to help Users request, compare, prepare, receive, filter or manage responses or offers from Institutions, Employers or Partners.

The RMO process may involve Yuzee sharing User-approved information with relevant Institutions, Employers or Partners, preparing offer requests, helping filter options, supporting communications or providing review support.

An RMO does not require any Institution, Employer or Partner to respond, make an offer, accept a User, enrol a User, employ a User or provide any specific opportunity.

Institutions, Employers and Partners retain discretion over whether to respond, what to offer, what conditions to apply, what information to request, whether to accept a User and whether to proceed with any course, job, placement, pathway or service.

5.10Feature availability and eligibility

Yuzee may make features available, unavailable, limited or different depending on factors such as:

  • auser type;
  • baccount type;
  • cage or consent status;
  • dprofile completeness;
  • eeligibility;
  • flocation;
  • gdevice;
  • hoperating system;
  • iapp version;
  • jwebsite version;
  • kselected pathway;
  • lcourse or job area;
  • minstitution or employer participation;
  • ndataset availability;
  • opayment status;
  • psubscription status;
  • qcredit balance;
  • rentitlement status;
  • ssafety or compliance checks;
  • tlegal requirements;
  • uproduct testing;
  • vsupport capacity; and
  • woperational needs.

Yuzee may refuse, delay, restrict or remove access to a feature where we reasonably consider it necessary for safety, quality, security, legal compliance, platform integrity, payment management, fraud prevention or service delivery.

5.11Changes, testing and beta features

Yuzee may test, release, modify, improve, rename, replace, suspend or discontinue features from time to time.

Some features may be experimental, beta, pilot, limited release, early access or subject to further development. These features may be less reliable, may change quickly, may be removed without notice and may produce incomplete or unexpected results.

Yuzee may use feedback, analytics, usage patterns, support requests and operational data to improve features, subject to our Privacy Policy and applicable law.

5.12No emergency or crisis service

Yuzee is not an emergency service, crisis support service, medical service, mental health service or urgent intervention service.

If you are in danger, at risk of harm, experiencing a medical emergency, experiencing a mental health crisis or require urgent help, you should contact emergency services or an appropriate crisis support service in your location.

Yuzee’s AI Features, messages, counsellor support, pathway tools and support services should not be used as a substitute for emergency, medical, psychological, legal, safety or crisis support.

5.13No exclusive relationship

Unless Yuzee enters into a separate written agreement stating otherwise, your use of Yuzee does not create an exclusive relationship between you and Yuzee.

Users may apply directly to Institutions, Employers or Partners outside Yuzee.

Institutions, Employers and Partners may receive applications, enquiries, students, candidates or offers from sources outside Yuzee.

Yuzee may work with multiple Users, Institutions, Employers, Partners and other organisations at the same time, including organisations that may be similar to or compete with each other.

5.14Service descriptions

Yuzee will take reasonable care to describe its Services accurately.

However, service descriptions, feature descriptions, screenshots, examples, demos, marketing materials, AI outputs, recommendations, estimates, projections and sample results are general in nature and may not reflect every user’s actual experience.

The exact features available to you may depend on your account, plan, location, eligibility, device, platform version, payment status, support capacity and other factors.

6

Student, Job Seeker and Career User Services

6.1Individual user services

Yuzee may provide services to Individual Users, including students, school students, prospective students, job seekers, workers, recent graduates, career changers, people returning to study, unemployed users, apprentices, trainees, short-course learners and other users exploring education, training, employment, skills or pathway options.

Depending on your account type, profile, location, eligibility, plan, device, app version and available features, Yuzee may help you:

  • aexplore study, training, course, job, career and life pathways;
  • bidentify courses, institutions, employers, roles, occupations, skills or pathways that may be relevant to your goals;
  • creceive personalised matches based on information you provide and information available to Yuzee;
  • dcompare courses, jobs, institutions, employers, training options, qualifications, short courses or pathways;
  • eunderstand possible skills gaps, entry requirements, course options or next steps;
  • fcreate or improve a shortlist of options;
  • greceive AI-powered guidance, explanations, summaries, recommendations or counselling-style support;
  • hrequest, prepare, filter or manage offer-related opportunities;
  • iparticipate in a Request Multiple Offers process;
  • jupload or use documents such as resumes, transcripts, application materials or supporting information;
  • kreceive reminders, messages, updates and support communications;
  • laccess free or paid Yuzee features; and
  • maccess other individual user services Yuzee makes available from time to time.

6.2Your profile and goals

Yuzee may ask you to provide information so that we can personalise your experience.

This may include:

  • ayour name and contact details;
  • byour location or preferred study/work location;
  • cyour current work or study status;
  • dyour career goals;
  • eyour study goals;
  • fyour preferred industries or fields;
  • gyour education history;
  • hyour work history;
  • iyour skills and experience;
  • jyour preferred course level;
  • kyour preferred delivery mode, such as online, in-person or hybrid;
  • lyour budget, timing, availability or study preferences;
  • myour support needs, where you choose to provide them;
  • nyour course, institution, employer or job preferences;
  • oyour documents, such as resumes, transcripts or application information;
  • pyour AI chat messages or platform responses; and
  • qany other information you choose to provide or that is reasonably required for the relevant feature.

You are responsible for ensuring the information you provide is accurate, current and not misleading.

6.3How Yuzee uses your information for individual services

Yuzee may use information you provide, together with information available to Yuzee, to generate or support:

  • acourse matches;
  • bjob matches;
  • cskills matches;
  • dinstitution matches;
  • eemployer matches;
  • fpathway suggestions;
  • gsuitability scores;
  • hshortlist recommendations;
  • ioffer request preparation;
  • jRMO support;
  • kAI-generated explanations;
  • lcounsellor review;
  • mapplication support;
  • nreminders and next steps;
  • oplatform personalisation; and
  • psupport services.

Yuzee may also use your information as described in our Privacy Policy, Collection Notices and any consent notices shown to you.

6.4Course and pathway matching

Yuzee may recommend, rank, shortlist, compare or display courses, qualifications, short courses, institutions, training providers or pathways based on information available to Yuzee.

Course and pathway matches may consider factors such as:

  • ayour goals;
  • byour location;
  • cyour preferred study mode;
  • dyour education history;
  • eyour work history;
  • fyour current work or study status;
  • gyour skills;
  • hyour preferred field or industry;
  • iyour course level preferences;
  • jyour likely next steps;
  • kcourse information available to Yuzee;
  • linstitution information available to Yuzee;
  • mjob and skills information available to Yuzee;
  • nlabour market or pathway information available to Yuzee;
  • oAI-generated analysis; and
  • pother relevant information.

Yuzee’s matches are decision-support tools only. They do not guarantee that a course is available, suitable, accredited, funded, open for applications, affordable, recognised, appropriate for your circumstances or capable of producing a particular outcome.

6.5Job, employer and skills matching

Yuzee may provide job, employer, occupation, skills, work pathway, upskilling, reskilling, apprenticeship, traineeship, placement, internship or career-related features.

These features may help you explore:

  • apossible job roles;
  • bskills you may already have;
  • cskills you may need to develop;
  • deducation or training pathways linked to certain roles;
  • eoccupations or industries that may suit your goals;
  • femployers or work-related opportunities;
  • galternative career pathways;
  • hfuture skills trends;
  • ientry-level options;
  • jcareer change options; and
  • kother work-related pathways.

Job, employer and skills matches are not employment offers and do not guarantee employment, interviews, placement, work experience, income, promotion, licensing, registration or any other employment outcome.

6.6AI counselling and guidance

Yuzee may provide AI-powered guidance, chat, counselling-style support, summaries, explanations, comparisons, recommendations or next-step suggestions.

AI guidance may help you understand options, prepare questions, compare pathways, identify possible issues, review course matches, explore career options or make better-informed decisions.

However, AI guidance:

  • amay be incomplete, outdated, inaccurate or based on assumptions;
  • bmay not understand all aspects of your personal circumstances;
  • cmay not identify every relevant option, risk, requirement or alternative;
  • dmay not be reviewed by a human unless Yuzee expressly states that it has been reviewed;
  • eis not legal, migration, financial, medical, psychological, employment, government or regulated professional advice;
  • fshould not be relied on as the only basis for important decisions; and
  • gmay be subject to usage limits, account limits, plan limits, safety limits or feature limits.

You should verify important information with official sources and qualified advisers where appropriate.

6.7Free self-guided services

Yuzee may offer free features that allow you to explore matches, receive limited AI support, review course or pathway options, access a shortlist, use limited offer-related features or otherwise use Yuzee without paying.

Free services may be subject to limits, including limits on:

  • aAI usage;
  • bnumber of matches displayed;
  • coffer request capacity;
  • dRMO access;
  • ecounsellor support;
  • fdocument review;
  • gmessage access;
  • hinstitution or employer contact options;
  • isupport response times;
  • jfeature availability; and
  • kaccount or platform usage.

Yuzee may change free limits, free feature availability or free service inclusions from time to time.

6.8Paid individual services

Yuzee may offer paid individual services, including review passes, RMO support, counsellor review, deeper suitability review, offer request support, application preparation, enhanced AI features, expanded support, premium reports or other paid features.

The specific inclusions, limits, price, duration, expiry, cancellation rights and refund rules for a paid service will be described at or before the time of purchase.

Unless Yuzee expressly states otherwise, a paid individual service does not guarantee:

  • aany offer;
  • bany institution response;
  • cany employer response;
  • dany course acceptance;
  • eany enrolment;
  • fany job interview;
  • gany employment;
  • hany funding, scholarship or subsidy;
  • iany visa, licence or registration outcome;
  • jany salary, income or career outcome; or
  • kany other specific result.

Paid services provide the service features described, not guaranteed outcomes.

6.9RMO support for individual users

Yuzee may allow you to participate in a Request Multiple Offers process.

Through an RMO process, Yuzee may help you:

  • aprepare an offer request;
  • bidentify potentially relevant Institutions, Employers or Partners;
  • creview or filter matched options;
  • dshare User-approved information with relevant third parties;
  • ereceive or manage responses;
  • fcompare offers or opportunities;
  • greceive AI or counsellor-supported review;
  • htrack next steps; and
  • icommunicate with Yuzee, Institutions, Employers or Partners.

You control whether to proceed with an offer, application, enrolment, communication or opportunity unless a separate arrangement states otherwise.

Yuzee may refuse, delay, limit or cancel an RMO request if we reasonably believe the request is incomplete, inaccurate, unsafe, unlawful, misleading, not suitable, not eligible, not supported by available information, outside Yuzee’s service scope or otherwise inconsistent with these Terms.

6.10Documents and application information

Yuzee may allow you to upload or submit documents such as resumes, transcripts, certificates, statements, portfolios, identification-related information, application documents, work history records or other supporting materials.

You must only upload documents that:

  • ayou own or are authorised to use;
  • bare accurate and not misleading;
  • cdo not infringe another person’s rights;
  • ddo not contain unlawful, harmful or malicious material;
  • edo not contain another person’s personal information unless you are authorised to provide it; and
  • fare relevant to the feature or service you are using.

You are responsible for checking documents before submitting them to Institutions, Employers, Partners or other third parties.

Yuzee may scan, review, process, summarise, format, analyse, store, transmit or use documents as reasonably necessary to provide the Services and as described in our Privacy Policy.

6.11User responsibility for decisions

Yuzee may help you understand your options, but you remain responsible for your own decisions.

Before applying, enrolling, accepting an offer, paying a fee, changing courses, changing jobs, relocating, withdrawing from a course, resigning from work, taking on debt, relying on funding, making a visa-related decision or making any other important decision, you should verify all relevant information and seek professional advice where appropriate.

You should not make important decisions based only on Yuzee’s AI outputs, recommendations, suitability scores, matches, rankings, messages, reports or platform content.

6.12Accuracy of information you provide

Your matches, recommendations, offer requests, RMO support, AI guidance and counsellor review may depend on the information you provide.

If the information you provide is inaccurate, incomplete, outdated or misleading, Yuzee’s outputs may also be inaccurate, incomplete or unsuitable.

You must promptly update your information if it changes or if you become aware that it is inaccurate.

Yuzee may ask you to confirm, update or correct information before providing certain services.

6.13Sensitive information

Some individual user services may involve information that is sensitive or personal, such as health, disability, support needs, financial hardship, visa-related circumstances, family circumstances, counselling notes, documents or other personal matters.

You should only provide sensitive information where it is relevant and where you are comfortable providing it.

Yuzee may ask for specific consent before collecting, using or sharing sensitive information.

Yuzee will handle personal information and sensitive information in accordance with our Privacy Policy, Collection Notices, consent notices and applicable law.

6.14Communications with Institutions, Employers and Partners

Yuzee may help you communicate with Institutions, Employers or Partners.

You must ensure that communications you send through Yuzee are accurate, respectful, lawful and not misleading.

You must not use Yuzee to:

  • aharass, threaten, abuse or mislead any Institution, Employer, Partner or person;
  • bsubmit false applications or fake offer requests;
  • cimpersonate another person;
  • dspam Institutions, Employers or Partners;
  • esend unlawful, offensive, discriminatory or harmful content;
  • fsubmit documents you are not authorised to use; or
  • gmisuse offer, application, RMO or messaging features.

Yuzee may monitor, review, restrict, remove, delay or refuse communications where reasonably necessary for safety, quality, compliance, fraud prevention, privacy, platform integrity or enforcement of these Terms.

6.15No obligation to accept recommendations or offers

You are not required to accept any recommendation, match, pathway, institution, employer, partner, offer or opportunity presented through Yuzee.

You should choose the option that you believe is right for your circumstances after considering relevant information and seeking advice where appropriate.

If you choose to proceed with an Institution, Employer or Partner, your relationship with that third party may be governed by their own terms, policies, contracts, enrolment documents, employment documents, refund rules, application processes and legal obligations.

6.16Limitations of personalised results

Yuzee’s personalised results may be affected by:

  • athe information you provide;
  • bthe information available to Yuzee;
  • cthe completeness and accuracy of course, institution, employer or job data;
  • dchanges in course availability, prices, fees, entry requirements or start dates;
  • echanges in job market conditions;
  • fchanges in institution, employer or partner participation;
  • gAI or matching limitations;
  • htechnical issues;
  • iplan, usage or feature limits;
  • jlocation and eligibility constraints;
  • klegal or compliance restrictions; and
  • lhuman error or third-party error.

Yuzee may update or change results as new information becomes available.

6.17User support

Yuzee may provide support through in-app messages, email, phone, chat, AI tools, counsellor review, helpdesk tools, guides, FAQs or other channels.

Support availability, response times and support scope may vary depending on your account type, plan, paid service, support capacity, location, issue type and platform status.

Yuzee may prioritise support requests based on urgency, safety, payment status, service type, active RMO status, technical impact, legal requirements or other operational factors.

6.18Misuse of individual user services

Yuzee may suspend, restrict or close your Account if you misuse individual user services.

Misuse includes:

  • aproviding false or misleading information;
  • bcreating fake profiles;
  • csubmitting fake applications or offer requests;
  • duploading false documents;
  • eimpersonating another person;
  • fattempting to manipulate matching results;
  • gharassing Institutions, Employers, Partners or Yuzee staff;
  • husing Yuzee for unlawful, discriminatory, exploitative or harmful purposes;
  • iattempting to bypass limits or payment requirements;
  • jmisusing AI tools;
  • kscraping, copying or extracting platform data without permission; or
  • lotherwise breaching these Terms.
7

Institution, Employer and Partner Services

7.1Organisation services

Yuzee may provide services to Institutions, Employers, Partners and other Organisations.

Depending on the Organisation’s account type, plan, subscription status, payment status, role permissions, location, eligibility and available features, Yuzee may provide access to:

  • aorganisation profiles;
  • binstitution, employer or partner dashboards;
  • ccourse, program, job, placement, internship, training or pathway listing tools;
  • dmatched exposure to relevant Users;
  • eRequest Multiple Offers visibility and response tools;
  • fdirect offer tools;
  • gapplicant, student, candidate or user pipeline tools;
  • hCRM-style monitoring and management tools;
  • ireporting, analytics and performance insights;
  • joffer credit, top-up, overage and usage tools;
  • kbilling, subscription and payment features;
  • lstaff access, role and permission management;
  • mcommunication tools;
  • nintegration, import or export tools;
  • omanaged activation, campaign, placement, graduate, onboarding or support services; and
  • pany other organisation-facing services Yuzee makes available from time to time.

Not all organisation services are available to all Organisations.

7.2Organisation authority

If you create, access or use an Organisation Account, you represent and warrant that:

  • ayou are authorised to act on behalf of the Organisation;
  • byou are authorised to provide information to Yuzee on behalf of the Organisation;
  • cyou are authorised to invite or manage staff users, where applicable;
  • dyou are authorised to submit, approve, publish or update Organisation Content;
  • eyou are authorised to make or manage offers, where applicable;
  • fyou are authorised to manage billing, plans, subscriptions, credits, top-ups or payment methods, where applicable;
  • gall Organisation Content you provide is accurate, current, lawful and not misleading; and
  • hthe Organisation agrees to comply with these Terms.

If your authority changes or ends, you must stop using the Organisation Account and notify the Organisation or Yuzee where appropriate.

7.3Institution services

If you are an Institution, Yuzee may allow you to:

  • acreate and manage an institution profile;
  • bdisplay course, program, qualification, short-course, pathway or training information;
  • cdisplay campus, online, hybrid or delivery mode information;
  • dappear in relevant course, pathway, institution or RMO matches;
  • eview eligible RMO opportunities, subject to plan and access limits;
  • frespond to Users, applications, enquiries, offer requests or RMOs;
  • gsend direct offers or submit offers against RMOs;
  • hmanage student, applicant or candidate information inside Yuzee;
  • imonitor application or offer activity;
  • jaccess CRM and reporting tools;
  • kmanage staff roles and permissions;
  • lmanage subscription, billing, credits, top-ups and overages; and
  • muse other institution-facing features made available by Yuzee.

Yuzee does not guarantee that your Institution will receive any particular number of views, matches, enquiries, applications, RMOs, offer requests, acceptances, enrolments or revenue.

7.4Institution responsibility for course and provider information

Institutions are responsible for ensuring that all Institution Content is accurate, current, complete, lawful and not misleading.

This includes information about:

  • alegal name, trading name and provider registration;
  • bcourses, programs, qualifications and short courses;
  • caccreditation status;
  • dCRICOS, RTO, TEQSA, university, school, licensing or other regulatory status, where applicable;
  • ecourse availability;
  • fstart dates;
  • gentry requirements;
  • hprerequisites;
  • iEnglish language requirements;
  • jfees, charges and payment requirements;
  • kgovernment funding, subsidy, concession or loan availability;
  • lrefund, withdrawal, deferral and cancellation rules;
  • mcampuses, locations and delivery modes;
  • nonline, in-person or hybrid delivery options;
  • owork placement, practical placement or internship requirements;
  • precognition of prior learning or credit transfer;
  • qapplication processes and deadlines;
  • roffer conditions;
  • ssupport services;
  • tstudent eligibility requirements; and
  • uany other information that may affect a User’s decision.

Institutions must promptly correct, update or remove inaccurate, outdated, incomplete or misleading information.

Yuzee may remove, hide, flag, correct, restrict or suspend Institution Content if we reasonably believe it is inaccurate, outdated, unlawful, unsafe, misleading, harmful, non-compliant or inconsistent with these Terms.

7.5Employer services

If you are an Employer, Yuzee may allow you to:

  • acreate and manage an employer or company profile;
  • bdisplay job, placement, internship, graduate, work experience, apprenticeship, traineeship, onboarding, training or workforce opportunities;
  • cappear in relevant job, skills, employer or pathway matches;
  • dview or respond to relevant Users, candidates, RMOs or offer requests;
  • esend direct offers or opportunity invitations;
  • fmanage candidate, applicant or user information inside Yuzee;
  • guse CRM, reporting or workforce pipeline tools;
  • hmanage staff roles and permissions;
  • imanage subscriptions, billing, credits, top-ups or overages; and
  • juse other employer-facing features made available by Yuzee.

Yuzee does not guarantee that your Employer Account will receive any particular number of views, matches, applications, candidates, hires, placements, acceptances, interviews, responses or workforce outcomes.

7.6Employer responsibility for job and opportunity information

Employers are responsible for ensuring that all Employer Content is accurate, current, complete, lawful and not misleading.

This includes information about:

  • ajob titles;
  • brole descriptions;
  • cwork location;
  • dremote, hybrid or onsite requirements;
  • esalary, wages or payment information, where provided;
  • femployment type;
  • ghours and roster expectations;
  • hrequired qualifications, licences, checks or experience;
  • iwork rights requirements;
  • jplacement, internship or work experience conditions;
  • ktraining, onboarding or upskilling requirements;
  • lapplication processes;
  • moffer conditions;
  • nworkplace safety requirements;
  • oequal opportunity and anti-discrimination compliance; and
  • pany other information that may affect a User’s decision.

Employers must not use Yuzee to publish, send or make unlawful, discriminatory, exploitative, misleading, unsafe or unfair employment-related offers.

7.7Partner services

If you are a Partner, Yuzee may allow you to:

  • acreate and manage a partner profile;
  • brefer Users to Yuzee;
  • csupport Users with pathway, employment, education, training, support or community services;
  • dview or manage referred users, where authorised;
  • eparticipate in RMO, offer, pathway, placement, employment or training workflows;
  • fcommunicate with Users, Institutions, Employers or Yuzee;
  • gaccess reporting, CRM or dashboard tools;
  • hmanage staff roles and permissions;
  • iuse partner-specific features or services; and
  • juse other partner-facing features made available by Yuzee.

Partners are responsible for ensuring they have all consents, permissions, lawful bases and authority required to refer Users, provide information to Yuzee, access User information, contact Users or participate in any workflow.

7.8Organisation Content

Organisation Content includes all information, documents, data, profiles, listings, offers, messages, responses, reports, files and other materials submitted, uploaded, entered, imported, displayed, approved or sent by or on behalf of an Organisation.

The Organisation represents and warrants that its Organisation Content:

  • ais accurate, current and not misleading;
  • bis lawful;
  • cdoes not infringe any person’s rights;
  • ddoes not breach any privacy, confidentiality, intellectual property, education, employment, consumer, marketing, spam, anti-discrimination, child safety or other legal obligation;
  • eis authorised for use on Yuzee;
  • fdoes not contain viruses, malware, harmful code or security risks;
  • gdoes not contain unlawful, offensive, discriminatory, exploitative, harmful or unsafe material; and
  • hcomplies with these Terms and any Yuzee content rules.

Yuzee may review, format, process, summarise, display, rank, match, recommend, moderate, remove or restrict Organisation Content as reasonably necessary to provide the Services, protect Users, comply with law, maintain quality, operate the Platform or enforce these Terms.

7.9RMO visibility and responses

Yuzee may allow eligible Organisations to view and respond to relevant Request Multiple Offers opportunities.

RMO visibility may depend on:

  • aaccount type;
  • bsubscription plan;
  • cpayment status;
  • dcredit balance;
  • euser permission;
  • fcourse, job, employer or partner relevance;
  • glocation;
  • heligibility;
  • icompliance status;
  • jfeature availability;
  • kUser consent;
  • lYuzee matching logic; and
  • many other factor Yuzee considers relevant.

Viewing an RMO does not create a right to contact a User, receive personal information, make an offer, consume credits, obtain exclusivity or receive any guaranteed outcome.

Yuzee may limit, filter, rank, delay, hide or remove RMO visibility where we reasonably consider it necessary for relevance, safety, privacy, user experience, fairness, quality, compliance, fraud prevention, billing or platform integrity.

7.10Offers and offer actions

An Organisation may only make an Offer through Yuzee if the Offer is genuine, authorised, accurate, current, lawful and not misleading.

An Offer must clearly state, or link to, the important conditions that apply.

Depending on the Offer type, this may include:

  • acourse name, job role or opportunity type;
  • bInstitution, Employer or Partner name;
  • clocation or delivery mode;
  • dstart date or expected timing;
  • efees, charges, salary, wages or payment information, where relevant;
  • fentry, eligibility or selection requirements;
  • grequired documents;
  • hfunding, subsidy, concession or loan conditions, where relevant;
  • ienrolment, application, acceptance or onboarding steps;
  • joffer expiry date;
  • kcancellation, withdrawal or refund rules, where relevant;
  • lany conditions that must be satisfied before the Offer becomes final; and
  • many other material information a reasonable User would need to understand the Offer.

Yuzee may treat certain offer-related actions as Offer Actions for billing, credit, reporting or usage purposes, as described in the applicable plan terms.

Unless stated otherwise, an Offer Action may include:

  • asending a direct offer to a User;
  • bsubmitting an offer against an RMO;
  • cresponding to a matched request with an actual offer; or
  • danother offer-related action specified by Yuzee.

7.11No misleading or unlawful offers

Organisations must not use Yuzee to make, publish, send, promote or support any Offer that is:

  • afalse, misleading or deceptive;
  • bincomplete in a way that is likely to mislead;
  • cnot genuinely available;
  • dnot authorised by the Organisation;
  • ediscriminatory;
  • fexploitative;
  • gunsafe;
  • hunlawful;
  • iinconsistent with applicable education, employment, privacy, consumer, anti-discrimination, marketing or spam laws;
  • jdesigned to pressure, manipulate or unfairly influence a User;
  • kinconsistent with the Organisation’s registration, authority, licence, accreditation or legal status;
  • llikely to harm Yuzee, Users or third parties; or
  • motherwise inconsistent with these Terms.

Yuzee may remove, block, suspend, review, delay or restrict any Offer that we reasonably believe may breach this section.

7.12CRM, applicant and user data

Yuzee may provide CRM, applicant, student, candidate, user, reporting, dashboard or pipeline tools to Organisations.

Organisations must only access, use, disclose and retain User information for authorised purposes connected with their use of Yuzee.

Organisations must not:

  • ause User information for unrelated marketing unless properly authorised;
  • bsell User information;
  • cscrape, export or copy User information except as permitted by Yuzee;
  • dcontact Users outside the scope of the relevant request, consent or relationship;
  • edisclose User information to unauthorised staff or third parties;
  • fuse User information for discriminatory, exploitative, unlawful or harmful purposes;
  • gcombine User information with other datasets in a way that breaches law, consent or these Terms;
  • huse User information after their authority, subscription or relationship has ended, except where lawfully required; or
  • iretain User information for longer than reasonably necessary or permitted by law.

Organisations are responsible for complying with all privacy, data protection, confidentiality, security, record-keeping and consent obligations that apply to their access to and use of User information.

7.13Staff users and internal access control

Organisations are responsible for managing their staff users and internal access controls.

This includes:

  • ainviting only authorised users;
  • bassigning appropriate roles;
  • climiting access to User information based on role and need;
  • dremoving users when access is no longer required;
  • emonitoring internal use where appropriate;
  • fpreventing shared logins unless approved by Yuzee;
  • gmaintaining appropriate security controls;
  • hensuring staff understand their privacy and confidentiality obligations; and
  • inotifying Yuzee promptly of any unauthorised access, staff misuse, data breach or security incident.

Yuzee is not responsible for unauthorised access, misuse or disclosure caused by an Organisation’s failure to manage its users, devices, systems, staff, contractors or permissions, except to the extent required by law.

7.14Subscriptions, plans and credits

Yuzee may offer Organisation subscriptions, plans, credits, top-ups, overages, trials, add-ons or managed services.

The applicable plan or product description will set out relevant inclusions, limits, prices, billing cycles, credit allocations, feature access, staff limits, applicant limits, support levels and other conditions.

Unless stated otherwise:

  • asubscription access is provided for the relevant billing period;
  • bplan limits apply during the relevant billing period;
  • ccredits may be used only for approved Yuzee actions;
  • dcredits are not cash, stored value or legal tender;
  • eunused monthly credits do not roll over unless Yuzee states otherwise;
  • ftop-up credits may expire as described at the time of purchase;
  • goverages may be charged only if enabled or agreed;
  • hcredits may not be transferred between Organisations unless Yuzee agrees;
  • icredits may not be resold; and
  • jYuzee’s records determine credit usage, entitlement status and subscription status unless there is a clear error.

7.15No double billing for the same offer action

Yuzee will take reasonable steps to avoid charging or consuming credits twice for the same Offer Action.

Where an Offer Action is reversed, duplicated, refunded, cancelled, disputed or incorrectly recorded, Yuzee may correct the relevant usage record, credit balance, invoice or entitlement.

An Organisation must notify Yuzee promptly if it believes credits have been incorrectly consumed or an Offer Action has been incorrectly billed.

7.16Billing administrators

If you are a billing administrator or organisation owner, you are responsible for:

  • aselecting and managing the Organisation’s plan;
  • bkeeping billing details accurate;
  • ckeeping payment methods current;
  • dreviewing invoices, receipts and usage records;
  • emanaging credits, top-ups and overages;
  • fcancelling or changing plans where permitted;
  • gensuring the Organisation has authority to incur charges; and
  • hensuring that paid actions are authorised.

Yuzee may treat actions by a billing administrator, organisation owner or other authorised billing user as authorised by the Organisation.

7.17Reporting and analytics

Yuzee may provide Organisations with reports, dashboards, analytics, insights, estimates, usage data, match data, offer activity, applicant activity, CRM activity, conversion information or other reporting.

Reports and analytics may be based on available data, assumptions, estimates, aggregation, de-identification, model outputs or third-party information.

Reports and analytics are provided for decision-support and operational purposes only. They may not be complete, exact, independently audited or suitable for financial, legal, regulatory or public reporting unless Yuzee expressly states otherwise in writing.

Organisations must not publish, market or rely on Yuzee analytics in a misleading way.

7.18Managed services and extras

Yuzee may offer managed services or extra services, such as:

  • amanaged activation;
  • bcampaigns;
  • cevents or fairs;
  • dwork placement support;
  • einternship support;
  • fgraduate job assistance;
  • gverified candidate pipelines;
  • hcustom integrations;
  • ienterprise onboarding;
  • jadvanced reporting;
  • kpremium support; or
  • lother services agreed with Yuzee.

Managed services and extras may be subject to separate pricing, quotes, statements of work, written agreements, service descriptions, limits and conditions.

Unless expressly agreed in writing, managed services do not guarantee enrolments, applications, placements, hires, revenue, student outcomes, candidate outcomes or any specific result.

7.19Organisation compliance obligations

Organisations must comply with all laws, regulations, codes, standards, licences, registrations, accreditation requirements, contracts, policies and industry obligations that apply to their use of Yuzee.

Depending on the Organisation, this may include obligations relating to:

  • aprivacy and data protection;
  • bconsumer protection;
  • ceducation and training regulation;
  • dhigher education regulation;
  • evocational education regulation;
  • fschool and child safety obligations;
  • gemployment law;
  • hworkplace health and safety;
  • ianti-discrimination;
  • jspam and electronic marketing;
  • kintellectual property;
  • lconfidentiality;
  • mrecord keeping;
  • ntaxation and invoicing;
  • oadvertising and marketing;
  • pinternational student rules;
  • qwork rights and visa-related restrictions;
  • rprofessional licensing or accreditation;
  • sfinancial or government funding rules; and
  • tany other applicable legal or regulatory requirement.

Yuzee is not responsible for an Organisation’s failure to comply with its own legal, regulatory, contractual or professional obligations.

7.20Yuzee review and moderation

Yuzee may review, moderate, approve, reject, edit, hide, remove, suspend, rank, limit or restrict Organisation Content, profiles, offers, messages, dashboards, RMO responses or other organisation activity where we reasonably consider it necessary.

This may include action for:

  • ainaccurate information;
  • boutdated information;
  • cmisleading statements;
  • duser complaints;
  • elegal or regulatory risk;
  • fsafety concerns;
  • gprivacy concerns;
  • hpoor user experience;
  • isuspected fraud;
  • jpayment issues;
  • kspam or excessive contact;
  • ldiscriminatory or unfair conduct;
  • mbreach of these Terms;
  • nplatform quality; or
  • ooperational requirements.

Yuzee is not required to publish, display, promote, match or continue displaying any Organisation Content.

7.21Suspension or removal of Organisation access

Yuzee may suspend, restrict, downgrade, remove or terminate Organisation access if we reasonably believe:

  • athe Organisation has breached these Terms;
  • bOrganisation Content is inaccurate, unlawful, unsafe or misleading;
  • cthe Organisation has misused User information;
  • dthe Organisation has made unlawful, misleading, discriminatory or harmful offers;
  • ethe Organisation has failed to pay Fees;
  • fthe Organisation has misused credits, subscriptions or billing features;
  • gstaff access has not been managed properly;
  • hthe Organisation has created privacy, safety, security, legal, regulatory or reputational risk;
  • ithe Organisation has attempted to scrape, copy or misuse Yuzee data;
  • jthe Organisation has contacted Users outside authorised purposes;
  • kthe Organisation is no longer properly registered, accredited, licensed or authorised, where relevant;
  • lthe Organisation is subject to serious complaints, regulatory action, fraud concerns or safety concerns;
  • msuspension is required by law, regulator, court order, payment provider, app store or partner obligation; or
  • ncontinued access would be harmful to Yuzee, Users, other Organisations or the Platform.

Where reasonable and lawful, Yuzee will try to notify the Organisation of the reason for suspension or removal.

7.22No exclusivity

Unless Yuzee signs a separate written agreement stating otherwise, Organisations do not receive exclusivity on Yuzee.

Yuzee may work with multiple Institutions, Employers, Partners, providers, companies and organisations, including Organisations that may be similar to or compete with each other.

Yuzee may display, rank, recommend, match or promote Organisations based on Yuzee’s matching logic, user preferences, data quality, relevance, platform rules, paid features, availability, compliance, user experience and other factors.

No Organisation is guaranteed a particular ranking, placement, number of views, number of matches, number of offers, number of applications, number of candidates, number of enrolments, number of hires or level of exposure unless Yuzee expressly agrees in writing.

7.23Organisation relationship with Users

If an Organisation communicates with, makes an Offer to, enrols, employs, places, supports or otherwise deals with a User, the Organisation is responsible for that relationship.

The Organisation must provide all required terms, policies, disclosures, enrolment documents, employment documents, offer conditions, refund rules, privacy notices and other information required by law or good practice.

Yuzee is not responsible for the Organisation’s course delivery, training delivery, employment conditions, admissions decisions, enrolment decisions, hiring decisions, refund decisions, workplace conduct, student support, regulatory compliance or service delivery, except to the extent required by law.

8

AI, Recommendations and Human Review

8.1AI Features

Yuzee may use AI Features to provide, support or improve the Platform.

AI Features may include:

  • aAI chat;
  • bAI counselling-style support;
  • ccourse matching;
  • djob matching;
  • eskills matching;
  • finstitution matching;
  • gemployer matching;
  • hpathway recommendations;
  • isuitability scores;
  • jranking and filtering tools;
  • kprofile analysis;
  • ldocument analysis;
  • mresume or transcript review;
  • ncourse comparison;
  • ojob and skills comparison;
  • pRMO preparation;
  • qoffer request preparation;
  • rsummaries and explanations;
  • snext-step suggestions;
  • treporting and analytics; and
  • uother AI-supported features Yuzee makes available from time to time.

AI Features may be powered by Yuzee systems, third-party AI providers, rules-based systems, machine learning models, analytics systems, human-assisted workflows or a combination of these.

8.2AI is decision-support only

AI Features are intended to support decision-making. They are not final decisions and should not be treated as final decisions.

AI outputs may help you explore options, compare pathways, understand possible next steps, identify questions to ask, prepare offer requests, review information or organise your thinking.

AI outputs do not guarantee that the output is correct, complete, current, suitable for you, suitable for your organisation or appropriate for your circumstances.

You should use AI outputs as a starting point for review, not as the only basis for making important decisions.

8.3No professional advice

AI outputs, recommendations, suitability scores, pathway suggestions, counsellor-style responses, summaries and explanations provided through Yuzee are not:

  • alegal advice;
  • bmigration advice;
  • cvisa advice;
  • dfinancial advice;
  • etax advice;
  • fmedical advice;
  • gmental health advice;
  • hpsychological advice;
  • igovernment advice;
  • jregulated education advice;
  • kemployment law advice;
  • lprofessional licensing advice;
  • minvestment advice;
  • nsafety advice; or
  • oany other regulated professional advice.

You should obtain advice from a qualified professional where your decision involves legal, migration, financial, medical, psychological, government, employment, professional licensing, safety or other regulated matters.

8.4AI may be wrong or incomplete

AI Features may produce outputs that are inaccurate, incomplete, outdated, inconsistent, irrelevant, biased, unsafe, unsuitable, overconfident or based on incorrect assumptions.

AI Features may misunderstand your circumstances, miss relevant information, overstate the relevance of an option, understate risks, fail to identify better alternatives, or generate information that appears confident but is incorrect.

Yuzee does not guarantee that AI outputs will be error-free, complete, current, unbiased or suitable for your specific circumstances.

8.5Suitability scores and rankings

Yuzee may display suitability scores, rankings, match percentages, fit indicators, confidence signals, explanation cards, shortlist positions or other comparative outputs.

These outputs are indicators only.

They do not mean that:

  • ayou are eligible for a course, job, funding, scholarship, visa, licence or registration;
  • ban Institution will accept or enrol you;
  • can Employer will interview or hire you;
  • dan Institution, Employer or Partner will make an offer;
  • ethe highest-ranked option is the best option for you;
  • flower-ranked options are unsuitable;
  • gall relevant options have been considered;
  • hthe information used by Yuzee is complete or current; or
  • ia particular outcome is likely or guaranteed.

You should review the reasons given, compare options carefully and verify important information directly with the relevant Institution, Employer, Partner, regulator or adviser.

8.6Course, job and pathway recommendations

Yuzee may recommend courses, jobs, occupations, industries, skills, institutions, employers, training options, pathways or next steps.

Recommendations may be based on factors such as your profile, goals, preferences, location, education history, work history, skills, interests, available datasets, institution information, employer information, labour market information, AI analysis, matching rules and other information.

Recommendations are not instructions. You are free to accept, reject, ignore, compare or investigate recommendations.

Yuzee does not guarantee that a recommended course, job, institution, employer, pathway or opportunity is available, suitable, affordable, funded, accredited, recognised, open, current or appropriate for you.

8.7Human review

Some Yuzee features may involve human review, including counsellor review, career and education review, RMO review, support team review, quality review, moderation or other staff-assisted workflows.

Human review may help improve the quality, clarity or usefulness of outputs, but it does not guarantee that every issue has been identified or that the final outcome will be successful.

Unless Yuzee expressly states otherwise in writing, human review does not mean that:

  • aall AI outputs have been manually checked;
  • ball course, job, institution or employer information has been independently verified;
  • call options have been reviewed;
  • dthe reviewer is providing regulated professional advice;
  • ethe reviewer is responsible for the final decision;
  • fyou will receive an offer;
  • gyou will be accepted, enrolled, hired, funded, sponsored, licensed or approved; or
  • ha particular outcome will occur.

8.8Counsellor review

Yuzee may provide counsellor review or career and education support as part of free or paid services.

Counsellor review may include:

  • areviewing your goals;
  • breviewing your course or pathway matches;
  • chelping identify suitability considerations;
  • dhelping prepare an RMO request;
  • ehelping filter or compare options;
  • fhelping identify questions to ask Institutions, Employers or Partners;
  • ghelping explain course, job or pathway options;
  • hsupporting offer-related next steps; and
  • iother support described at the time of use or purchase.

Counsellor review is guidance and support only. It is not a guarantee of offers, enrolment, employment, funding, visa outcomes, licensing outcomes, career outcomes or other results.

8.9AI and RMO preparation

Yuzee may use AI Features and human-assisted workflows to prepare, review, filter or support Request Multiple Offers processes.

This may include helping identify relevant Institutions, Employers or Partners, preparing request summaries, identifying user preferences, generating draft explanations, comparing options, identifying potential suitability issues or helping organise User-approved information for sharing.

You are responsible for checking any information before it is submitted, shared or relied on.

Yuzee may refuse, delay, edit, remove or restrict AI-generated RMO content where we reasonably believe it is inaccurate, unsafe, misleading, inappropriate, unlawful, not authorised, not relevant or inconsistent with these Terms.

8.10AI and uploaded documents

Yuzee may use AI Features to analyse, summarise, extract, format, compare or review documents you upload or submit, such as resumes, transcripts, certificates, application materials, portfolios or other documents.

AI document outputs may contain errors or omissions.

You are responsible for reviewing any AI-generated summary, extracted information, resume content, application material, transcript interpretation, document analysis or recommendation before relying on it or sharing it with a third party.

You must not upload documents that you are not authorised to use or that contain another person’s personal information unless you have authority to provide that information.

8.11AI and organisation use

Institutions, Employers, Partners and other Organisations may receive AI-supported insights, reports, summaries, recommendations, match explanations, user summaries, RMO summaries, CRM insights or other outputs.

Organisations must not rely on AI outputs as the sole basis for decisions that materially affect a person, including decisions about admission, enrolment, employment, hiring, rejection, funding, support, placement, pricing, eligibility or access to services.

Organisations remain responsible for their own decisions, legal obligations, anti-discrimination compliance, privacy obligations, consumer law compliance, employment law compliance, education law compliance and other regulatory obligations.

Organisations must not use AI outputs to make unlawful, unfair, discriminatory, misleading, exploitative or harmful decisions.

8.12AI safety and prohibited use

You must not use Yuzee’s AI Features to:

  • acreate or submit false, misleading or deceptive information;
  • bimpersonate another person;
  • cgenerate fake documents, qualifications, transcripts, resumes, references, offers or applications;
  • dmanipulate matching, scoring, ranking or offer systems;
  • eharass, threaten, abuse, exploit or discriminate against any person;
  • fmake unlawful, discriminatory, exploitative or harmful decisions;
  • ggenerate malware, spam, phishing, scams or harmful technical content;
  • hextract, scrape or reverse-engineer Yuzee systems, prompts, datasets, models, matching logic or proprietary methods;
  • ibypass safety, payment, eligibility, consent or usage controls;
  • jprocess personal information without authority;
  • kprocess sensitive information without proper consent or lawful basis;
  • linfringe intellectual property or confidentiality rights;
  • mcreate content that is unlawful, unsafe, harmful or offensive; or
  • notherwise misuse AI Features or the Platform.

8.13Data used for AI Features

Yuzee may use information available to it to operate AI Features and matching systems.

This may include:

  • ainformation you provide;
  • bprofile information;
  • cgoals and preferences;
  • deducation history;
  • ework history;
  • fskills information;
  • glocation preferences;
  • hcourse preferences;
  • ijob preferences;
  • jchat messages;
  • kuploaded documents;
  • lRMO information;
  • mOffer Request information;
  • ninstitution information;
  • oemployer information;
  • ppartner information;
  • qcourse and job datasets;
  • rplatform usage information;
  • ssupport information;
  • tfeedback; and
  • uother information described in our Privacy Policy or Collection Notices.

Yuzee will handle Personal Information and Sensitive Information in accordance with our Privacy Policy, Collection Notices, consent notices and applicable law.

8.14AI providers and protected information

Yuzee may use third-party AI providers, cloud providers, analytics providers or technical service providers to operate AI Features.

Where Yuzee uses third-party providers, Yuzee will take reasonable steps to manage privacy, security and data protection risks in accordance with our Privacy Policy and applicable law.

Yuzee may use technical controls, data minimisation, de-identification, aggregation, access controls, filtering or other safeguards to reduce unnecessary sharing of sensitive or high-risk information.

Some information may be processed by Yuzee systems and some may be processed by third-party systems, depending on the feature and the way Yuzee configures the service.

8.15Feedback and improvement

Yuzee may use feedback, ratings, corrections, support requests, user interactions, usage data, analytics, quality reviews and error reports to improve AI Features, matching systems, recommendations, platform safety, user experience and service quality.

Where this involves Personal Information or Sensitive Information, Yuzee will handle that information in accordance with our Privacy Policy, Collection Notices, consent notices and applicable law.

Yuzee may also use aggregated or de-identified information to improve the Platform, develop new features, monitor performance, test quality, detect misuse, improve recommendations and generate insights.

8.16No guarantee of AI availability

AI Features may be unavailable, delayed, limited, suspended or changed because of:

  • amaintenance;
  • btechnical issues;
  • cthird-party provider outages;
  • dhigh usage;
  • esafety controls;
  • faccount limits;
  • gplan limits;
  • hpayment status;
  • ilegal or compliance requirements;
  • jmodel changes;
  • kdata availability;
  • lapp version or device limitations; or
  • mYuzee’s operational needs.

Yuzee does not guarantee continuous or uninterrupted access to AI Features.

8.17AI output ownership and use

Subject to these Terms, Yuzee may allow you to use AI outputs generated for you through your Account for your personal, study, career, employment, application or organisation purposes.

You are responsible for reviewing AI outputs before using them.

You must not represent that an AI output is accurate, verified, human-reviewed, official, endorsed by an Institution, endorsed by an Employer, endorsed by a Partner or guaranteed by Yuzee unless Yuzee expressly states this in writing.

Yuzee may retain rights in the Platform, AI systems, prompts, workflows, templates, matching logic, models, datasets, software, analytics and other technology used to generate AI outputs.

8.18Reporting AI issues

You should notify Yuzee if you believe an AI output is harmful, unsafe, misleading, discriminatory, inappropriate, inaccurate, privacy-invasive or otherwise problematic.

Yuzee may review reported outputs and may use reports to improve safety, quality, performance, platform rules, moderation and user experience.

Yuzee is not required to change, remove or correct every AI output, but may take action where we reasonably consider it appropriate.

9

Course, Job and Third-Party Information

9.1Information available through Yuzee

Yuzee may display, process, analyse, summarise, rank, recommend, match or otherwise use information from a range of sources.

These sources may include:

  • aInstitutions;
  • bEmployers;
  • cPartners;
  • dUsers;
  • epublic websites;
  • fgovernment datasets;
  • gregulator datasets;
  • hcourse databases;
  • ijob and labour market datasets;
  • jskills and occupation datasets;
  • kthird-party data providers;
  • lYuzee systems;
  • mAI systems;
  • nhuman review;
  • opayment providers;
  • papp stores;
  • qanalytics systems; and
  • rother sources available to Yuzee.

This information may be used to support course matching, job matching, pathway suggestions, suitability scores, AI guidance, RMO support, offer workflows, reporting, analytics, institution tools, employer tools and other Yuzee services.

9.2Information may change

Course, job, institution, employer, partner, funding, fee, application, availability and pathway information can change quickly.

Information shown on Yuzee may become outdated, incomplete or inaccurate because of changes made by Institutions, Employers, Partners, regulators, government bodies, data providers, public sources or other third parties.

Yuzee does not guarantee that all information available through the Platform is complete, current, accurate, available, verified or suitable for your circumstances.

9.3Course information

Yuzee may display or use course-related information, including:

  • acourse names;
  • bqualification levels;
  • ccourse descriptions;
  • dprovider names;
  • ecampuses;
  • fdelivery modes;
  • gonline, in-person or hybrid options;
  • hentry requirements;
  • iprerequisites;
  • jEnglish language requirements;
  • kcourse duration;
  • lstart dates;
  • mapplication deadlines;
  • nfees;
  • ogovernment funding or subsidy information;
  • pconcession information;
  • qloan or payment option information;
  • raccreditation or recognition information;
  • splacement requirements;
  • twork-integrated learning requirements;
  • urecognition of prior learning or credit transfer information;
  • vavailable places;
  • wapplication steps;
  • xrefund, withdrawal or deferral rules; and
  • yother course-related information.

Course information may be provided by Institutions, public sources, third-party sources or Yuzee systems. It may not reflect the most current information held by the relevant Institution.

Before applying for, enrolling in, paying for or relying on a course, you should verify all important information directly with the relevant Institution or official source.

9.4No guarantee of course availability or eligibility

Yuzee does not guarantee that:

  • aa course is currently available;
  • ba course is open for applications;
  • ca course has available places;
  • da course will start on the date shown;
  • ea course will be offered in your preferred location or delivery mode;
  • fa course is suitable for you;
  • gyou meet the entry requirements;
  • hyou are eligible for government funding, subsidy, concession, loan or financial assistance;
  • ithe fees shown are complete or current;
  • ja course is accredited, recognised or accepted for your intended purpose;
  • ka course will lead to a licence, registration, job, visa, professional recognition or career outcome;
  • lan Institution will accept your application;
  • man Institution will enrol you; or
  • nan Institution will provide a particular service or outcome.

You are responsible for confirming this information with the relevant Institution, regulator, government body, professional body or qualified adviser.

9.5Institution information

Yuzee may display or use information about Institutions, including profiles, campuses, course lists, provider descriptions, logos, contact details, application processes, offer information, admissions information, student support information, fees, delivery modes and related information.

Institution information may be provided by the Institution, collected from public sources, imported from third-party sources, generated by Yuzee systems or updated through Platform tools.

The relevant Institution is responsible for the accuracy, currency, legality and completeness of information it provides or approves.

Yuzee may remove, hide, correct, restrict or flag Institution information if we reasonably believe it is inaccurate, outdated, misleading, unlawful, unsafe, incomplete or inconsistent with these Terms.

9.6Job, employer and workforce information

Yuzee may display or use job, employer, occupation, skills, placement, internship, graduate, apprenticeship, traineeship, work experience, onboarding, workforce, upskilling or employment-related information.

This information may include:

  • ajob titles;
  • brole descriptions;
  • cemployer names;
  • dindustry information;
  • ework locations;
  • fremote, hybrid or onsite requirements;
  • gemployment type;
  • hexpected hours;
  • isalary, wages or payment information;
  • jrequired skills;
  • krequired qualifications;
  • lrequired licences, checks or registrations;
  • mexperience expectations;
  • napplication steps;
  • oemployer conditions;
  • pplacement or internship conditions;
  • qwork rights requirements;
  • rtraining or onboarding information;
  • slabour market information;
  • toccupation trends; and
  • uother work-related information.

Job, employer and workforce information may be provided by Employers, public sources, third-party sources, Users, Partners, Yuzee systems or AI systems.

Before applying for, accepting or relying on any job, placement, internship or employment-related opportunity, you should verify all important information directly with the relevant Employer or official source.

9.7No guarantee of employment-related outcomes

Yuzee does not guarantee that:

  • aa job, placement, internship or work opportunity is currently available;
  • ban Employer will respond;
  • can Employer will interview you;
  • dan Employer will hire you;
  • ean Employer will make an offer;
  • fyou meet the role requirements;
  • gsalary, wage, hours or work conditions are complete or current;
  • ha job or placement is suitable for you;
  • ia job will lead to a particular salary, promotion, career pathway or outcome;
  • jyou have the work rights, licences, checks or registrations required;
  • kan opportunity will remain open; or
  • lan employment-related recommendation will result in employment.

Employment decisions remain the responsibility of the relevant Employer.

9.8Public, government and regulator information

Yuzee may use public, government or regulator information to support matching, recommendations, guidance, verification, reporting or user experience.

Public, government and regulator information may be incomplete, delayed, updated, corrected, withdrawn or interpreted differently depending on context.

Yuzee does not guarantee that public, government or regulator information displayed or used through the Platform is complete, current or suitable for your circumstances.

You should check official sources before relying on information about accreditation, regulation, funding, government programs, legal obligations, visas, licences, registration, professional recognition, work rights or other official matters.

9.9Third-party data providers and integrations

Yuzee may receive or use information from third-party data providers, APIs, integrations, software platforms, payment providers, app stores, analytics tools, AI providers or other technical services.

Yuzee may not control the accuracy, completeness, availability, timing or reliability of third-party data or integrations.

Third-party information may be delayed, incomplete, corrupted, duplicated, mismatched, incorrectly formatted, unavailable or changed without notice.

Yuzee may suspend, remove, correct, restrict or stop using third-party information or integrations where we reasonably consider it necessary.

9.10Third-party websites and links

Yuzee may include links to third-party websites, apps, portals, payment pages, institution pages, employer pages, partner pages, government pages, regulator pages or other external services.

Third-party websites and services are not controlled by Yuzee unless we expressly say otherwise.

If you access a third-party website or service, you do so at your own risk and may be subject to that third party’s own terms, privacy policy, fees, rules and practices.

Yuzee is not responsible for third-party websites, services, content, privacy practices, security practices, availability, accuracy, representations, products, offers or decisions, except to the extent required by law.

9.11No endorsement

Displaying, matching, ranking, recommending, linking to or allowing access to a course, Institution, Employer, Partner, job, pathway, offer, service, website or third-party product does not necessarily mean that Yuzee endorses, guarantees, sponsors, verifies or approves it.

Yuzee may use ranking, matching, relevance, quality, availability, payment, subscription, compliance, user preference, data quality, plan status, platform rules or other factors to decide what appears on the Platform.

You should make your own enquiries before relying on any third-party information, offer, product, service or opportunity.

9.12User responsibility to verify third-party information

Before relying on information available through Yuzee, you should verify the information directly with the relevant source.

This includes checking with:

  • athe relevant Institution;
  • bthe relevant Employer;
  • cthe relevant Partner;
  • dthe relevant regulator;
  • ethe relevant government body;
  • fthe relevant professional body;
  • gthe relevant funding provider;
  • hthe relevant scholarship provider;
  • ithe relevant payment provider;
  • jthe relevant app store;
  • ka qualified professional adviser; or
  • lanother official or reliable source.

This is especially important before making education, employment, financial, legal, migration, health, relocation, enrolment, payment, application or career decisions.

9.13Corrections and updates

Yuzee may update, correct, remove, hide, restrict, flag, replace or reprocess information available through the Platform at any time.

We may do this where information appears to be:

  • ainaccurate;
  • boutdated;
  • cincomplete;
  • dduplicated;
  • emisleading;
  • funlawful;
  • gunsafe;
  • hlow quality;
  • iinconsistent with these Terms;
  • jinconsistent with user safety or platform quality;
  • ksubject to complaint;
  • lsubject to legal or regulatory concern; or
  • motherwise unsuitable for display or use.

Yuzee is not required to independently verify every item of information before it is displayed or used.

9.14Reporting inaccurate information

If you believe information on Yuzee is inaccurate, outdated, misleading, unlawful or unsafe, you may notify Yuzee.

You should provide enough detail for us to identify the information and understand the issue.

Yuzee may review the report and take action where we reasonably consider it appropriate. We are not required to remove or change information solely because a report has been made.

9.15Reliance on third-party decisions

Institutions, Employers, Partners, government bodies, regulators, funding bodies, professional bodies, payment providers, app stores and other third parties may make decisions that affect you.

These decisions may include decisions about:

  • acourse admission;
  • benrolment;
  • cfunding;
  • dsubsidies;
  • escholarships;
  • frefunds;
  • grecognition of prior learning;
  • hcredit transfer;
  • iemployment;
  • jinterviews;
  • kplacements;
  • linternships;
  • mwork rights;
  • nvisas;
  • olicences;
  • pregistrations;
  • qpayment processing;
  • rdisputes; and
  • saccount access.

Yuzee is not responsible for third-party decisions, except to the extent required by law or expressly agreed in writing by Yuzee.

9.16Conflicts between Yuzee information and official information

If information available through Yuzee conflicts with information provided directly by an Institution, Employer, Partner, regulator, government body, payment provider, app store or other official source, you should treat the official source as more reliable unless Yuzee confirms otherwise in writing.

You should notify Yuzee if you identify a conflict that may affect Users, Organisations or the Platform.

9.17

External Data Sources, Research Data and Yuzee R&D

Yuzee may use, compare, analyse, combine, transform, enrich, model, match, rank or interpret data from a wide range of sources.

These sources may include:

  • aAustralian Bureau of Statistics data;
  • bAustralian Government datasets;
  • cstate and territory government datasets;
  • dlocal government datasets;
  • eregulator datasets;
  • feducation and training datasets;
  • gvocational education and training datasets;
  • hhigher education datasets;
  • ischool and pathway datasets;
  • jemployment and labour market datasets;
  • kskills and occupation datasets;
  • lcensus, demographic and population datasets;
  • mgeographic, suburb, postcode, regional and location datasets;
  • ncost-of-living datasets;
  • ohousing, rent, transport and relocation datasets;
  • pemployer, industry and workforce datasets;
  • qcourse, institution and provider datasets;
  • rpublic websites;
  • sopen data portals;
  • tcommercial datasets;
  • ulicensed datasets;
  • vpartner datasets;
  • wuser-provided data;
  • xinstitution-provided data;
  • yemployer-provided data;
  • zglobal datasets;
  • aainternational education, labour, skills, economic and demographic datasets;
  • abresearch publications;
  • acmarket research;
  • adYuzee’s own research and development;
  • aeYuzee’s internal analytics;
  • afAI-generated analysis;
  • aghuman review;
  • ahautomation tools; and
  • aiother data sources that Yuzee considers relevant.

9.18Source data limitations

External data may be incomplete, delayed, outdated, inaccurate, inconsistent, duplicated, estimated, aggregated, sampled, revised, withdrawn, unavailable, incorrectly formatted, unsuitable for a particular purpose or subject to source-specific limitations.

Some datasets may be statistical or indicative only. Some may not reflect current circumstances, individual circumstances, local conditions, provider-specific rules, employer-specific rules, course availability, job availability, funding rules, fees, entry requirements, visa rules, licensing rules, market changes or recent events.

Yuzee does not guarantee that external data sources are complete, current, accurate, reliable, continuously available or suitable for your specific purpose.

9.19Data licences and source terms

Some data used by Yuzee may be subject to third-party licences, open-data licences, attribution requirements, usage restrictions, disclaimers, update rules, API limits, commercial terms, copyright notices or other source-specific conditions.

Yuzee may use data only in the manner Yuzee considers reasonably permitted by the relevant source terms, licences, agreements, permissions or applicable law.

Yuzee may add, remove, replace, restrict, transform, reprocess or stop using a data source if Yuzee reasonably considers it necessary for legal, licensing, quality, cost, technical, privacy, security, product or operational reasons.

The inclusion of a data source does not mean that the source endorses Yuzee, Yuzee’s products, Yuzee’s recommendations, Yuzee’s AI outputs, Yuzee’s matches or any decision made through the Platform.

9.20Yuzee research and development

Yuzee performs its own research and development to improve the Platform.

Yuzee’s R&D may include:

  • aidentifying relevant data sources;
  • breviewing public and private datasets;
  • canalysing labour market trends;
  • danalysing education and training pathways;
  • eanalysing occupation and skills information;
  • fanalysing course and institution information;
  • ganalysing employer and workforce information;
  • hanalysing regional and location information;
  • ianalysing cost-of-living and relocation factors;
  • jcomparing Australian and international data;
  • kbuilding internal taxonomies;
  • lbuilding matching logic;
  • mbuilding suitability models;
  • nbuilding AI prompts and workflows;
  • otesting recommendations;
  • ptesting pathway logic;
  • qtesting data quality;
  • rvalidating outputs through sampling;
  • sreviewing user feedback;
  • treviewing institution and employer feedback;
  • uimproving data pipelines;
  • vimproving automation tools;
  • wimproving AI systems;
  • ximproving reports and dashboards; and
  • yother product, data and research activities.

Yuzee’s research and development is intended to improve decision-support, matching and user experience. It does not guarantee that every output, recommendation, data point, pathway, match, offer request, report or AI response is correct, complete, current or suitable.

9.21Data transformation and derived insights

Yuzee may transform, combine, enrich, normalise, classify, map, score, summarise, infer or derive insights from data.

This may include creating:

  • acourse categories;
  • bjob categories;
  • coccupation categories;
  • dskills categories;
  • epathway categories;
  • flocation categories;
  • gsuitability scores;
  • hmatch rankings;
  • ipathway recommendations;
  • jinstitution comparisons;
  • kemployer comparisons;
  • lcost-of-living estimates;
  • mrelocation indicators;
  • neducation-to-employment pathways;
  • oskills gap indicators;
  • pcourse-to-job mappings;
  • quser-to-course mappings;
  • ruser-to-job mappings;
  • sRMO shortlists;
  • tmarket insights;
  • uanalytics;
  • vreports; and
  • wother derived outputs.

Derived insights may be based on assumptions, modelling choices, available data, AI analysis, statistical relationships, third-party information, user inputs and Yuzee’s internal methods.

Derived insights are decision-support tools only. They are not guarantees, final determinations or professional advice.

9.22High-volume data matching

Yuzee processes and matches large volumes of data entering and leaving the Platform.

Because of the scale, complexity and speed of data processing, Yuzee cannot guarantee that:

  • aevery data source has been manually checked;
  • bevery data point is current;
  • cevery data point is complete;
  • devery source has been updated immediately;
  • eevery third-party error has been detected;
  • fevery public data revision has been captured;
  • gevery course, job, institution or employer record is accurate;
  • hevery AI interpretation is correct;
  • ievery match is suitable;
  • jevery recommendation reflects every possible factor;
  • kevery data conflict is resolved;
  • levery duplicate is removed;
  • mevery outdated record is removed immediately; or
  • nevery issue will be detected before a user sees or uses an output.

Yuzee may prioritise data review, correction and improvement based on risk, user impact, safety, privacy, data confidence, active RMO status, payment impact, legal requirements, user reports, organisation reports, automation flags and operational capacity.

9.23Automated data quality checks

Yuzee may use automated systems to detect, flag, review, prioritise or correct data issues.

These systems may help identify:

  • amissing data;
  • bduplicate records;
  • coutdated records;
  • dconflicting data;
  • eunusual values;
  • flow-confidence matches;
  • gbroken links;
  • hunavailable courses;
  • iunavailable jobs;
  • jinconsistent fees;
  • kinconsistent locations;
  • lchanged entry requirements;
  • msuspicious offers;
  • nsuspicious organisation activity;
  • omisleading information;
  • puser-reported issues;
  • qsource update issues;
  • rAI output issues; and
  • sother quality or reliability issues.

Automated checks may miss issues or incorrectly flag valid information.

Yuzee may review, override, ignore, correct, escalate or refine automated flags where appropriate.

9.24Manual review and data verification

Yuzee may manually review some data, matches, recommendations, AI outputs, RMO requests, offer workflows, institution records, employer records, user reports or quality issues.

Manual review may improve quality, but it does not mean that Yuzee has independently verified every fact, record, source, course, job, institution, employer, pathway, offer, dataset, AI output, derived insight or recommendation.

Unless Yuzee expressly states otherwise in writing, manual review does not guarantee accuracy, completeness, currentness, eligibility, availability, suitability, acceptance, enrolment, employment, funding, visa outcomes, licensing outcomes or any other result.

9.25User and organisation verification required

Users and Organisations must verify important information before relying on Yuzee outputs or making decisions.

This includes verifying information such as:

  • acourse availability;
  • bcourse fees;
  • cfunding or subsidy eligibility;
  • dentry requirements;
  • eaccreditation;
  • fstart dates;
  • glocations;
  • hdelivery modes;
  • ijob availability;
  • jemployment conditions;
  • kwages or salary;
  • lwork rights;
  • mvisa implications;
  • nlicensing or registration requirements;
  • ooffer conditions;
  • papplication deadlines;
  • qcost-of-living information;
  • rrelocation information;
  • sinstitution requirements;
  • temployer requirements; and
  • uany other information that may materially affect a decision.

Users should confirm important information with the relevant institution, employer, partner, regulator, government body, professional body or qualified adviser.

Organisations must verify information before making offers, admissions decisions, hiring decisions, funding decisions, eligibility decisions or other decisions affecting users.

9.26No liability for external data issues beyond lawful responsibility

To the maximum extent permitted by law, Yuzee is not liable for loss arising from:

  • aerrors in external data;
  • boutdated external data;
  • cincomplete external data;
  • ddelayed external data;
  • eunavailable external data;
  • fchanges to public datasets;
  • gchanges to government datasets;
  • hchanges to global datasets;
  • ichanges to source licences or terms;
  • jdata provider errors;
  • ksource website errors;
  • lAPI errors;
  • mdata import errors;
  • ndata transformation errors;
  • odata mapping errors;
  • pdata matching errors;
  • qstatistical limitations;
  • rsampling limitations;
  • saggregation limitations;
  • tAI interpretation of data;
  • uuser reliance on unverified data;
  • vorganisation reliance on unverified data; or
  • wother data-source or data-processing issues.

Nothing in this clause excludes, restricts or modifies any right, remedy, guarantee or protection that cannot lawfully be excluded, restricted or modified.

9.27Source attribution

Where required by a data source licence, law, agreement or platform policy, Yuzee may provide attribution, source references, licence notices or other acknowledgements.

Attribution does not mean that the source endorses Yuzee or that Yuzee guarantees the source data.

Yuzee may choose how and where to display source attribution, including in the Platform, reports, help pages, data notices, product notices or other appropriate locations, subject to source requirements and applicable law.

9.28Data correction reports

If you believe data available through Yuzee is inaccurate, outdated, incomplete, misleading or unsuitable, you should notify Yuzee.

Yuzee may review the report and take action where we reasonably consider it appropriate.

Possible actions may include:

  • acorrecting the data;
  • bremoving the data;
  • cflagging the data;
  • dasking the source or Organisation to verify it;
  • ereprocessing the data;
  • fupdating a match;
  • gupdating an AI output;
  • hupdating an RMO recommendation;
  • irestricting use of the data;
  • jreplacing the source; or
  • ktaking no action where Yuzee reasonably considers no change is required.

Yuzee is not required to change data solely because a report has been made.

10

Request Multiple Offers and Offers

10.1What Request Multiple Offers means

Yuzee may provide a Request Multiple Offers feature, also called “RMO”.

RMO is a Yuzee process that may help a User request, prepare, receive, compare, filter, manage or progress multiple offers, responses or opportunities from Institutions, Employers, Partners or other relevant organisations.

Depending on the feature, account type, plan, eligibility, location, available data and participating organisations, RMO may relate to:

  • acourse offers;
  • binstitution offers;
  • ctraining offers;
  • dshort-course opportunities;
  • eapprenticeship or traineeship opportunities;
  • femployment-related opportunities;
  • gplacement or internship opportunities;
  • hgraduate opportunities;
  • iupskilling or reskilling pathways;
  • jpartner-supported opportunities; or
  • kother opportunities made available through Yuzee.

RMO is designed to support discovery, preparation, comparison and offer-related communication. It does not guarantee that any organisation will respond or make an offer.

10.2Starting an RMO request

You may be able to start an RMO request by selecting a relevant feature, completing your profile, choosing a pathway, confirming your preferences, approving information for sharing, requesting support, purchasing a paid product or otherwise taking an RMO-related action inside Yuzee.

Before submitting or progressing an RMO request, Yuzee may ask you to confirm information such as:

  • ayour goals;
  • byour study or work interests;
  • cyour preferred course, job or pathway area;
  • dyour location or preferred location;
  • eyour preferred delivery mode;
  • fyour education history;
  • gyour work history;
  • hyour skills and experience;
  • iyour documents;
  • jyour availability;
  • kyour budget or funding preferences;
  • lyour support needs, where relevant;
  • myour preferred Institutions, Employers or Partners;
  • nyour consent to share selected information; and
  • oany other information reasonably required to support the RMO process.

You are responsible for ensuring that information used in an RMO request is accurate, current, complete and not misleading.

10.3Yuzee’s role in RMO

Yuzee may support an RMO process by:

  • ahelping you identify relevant Institutions, Employers, Partners, courses, jobs, pathways or opportunities;
  • bpreparing or organising information for an offer request;
  • cusing AI Features to generate summaries, explanations or draft materials;
  • dusing matching systems to identify potentially relevant organisations;
  • ehelping you compare and filter options;
  • fsupporting communication between you and relevant organisations;
  • ghelping track responses or next steps;
  • hproviding counsellor review or human support where included;
  • iproviding paid RMO review or support where purchased;
  • jhelping Institutions, Employers or Partners view and respond to eligible requests; and
  • kproviding other RMO-related support made available through the Platform.

Yuzee’s role is to facilitate, support and organise the RMO process. Yuzee does not make admission, enrolment, hiring, funding, visa, licence, scholarship, registration or other third-party decisions.

10.4Information sharing for RMO

To support an RMO request, Yuzee may need to share selected information with relevant Institutions, Employers, Partners or service providers.

This may include:

  • ayour name;
  • byour contact details;
  • cyour location or preferred location;
  • dyour study, work or career goals;
  • eyour course, institution, job, employer or pathway preferences;
  • fyour education history;
  • gyour work history;
  • hyour skills and experience;
  • iyour preferred delivery mode;
  • jyour availability;
  • kyour documents, where you choose or authorise sharing;
  • lyour RMO request summary;
  • myour shortlist or selected options;
  • nyour application or offer request information;
  • oyour support preferences, where relevant and authorised;
  • pinformation needed to assess eligibility or suitability; and
  • qother information reasonably necessary for the RMO process.

Yuzee will handle Personal Information and Sensitive Information in accordance with our Privacy Policy, Collection Notices, consent notices and applicable law.

Where required, Yuzee may ask for your consent before sharing certain information with an Institution, Employer, Partner or other third party.

10.5Sensitive information in RMO

Some RMO requests may involve sensitive or high-risk information, such as information about health, disability, support needs, financial hardship, visa-related circumstances, family circumstances, identity documents, transcripts, counselling notes or other personal matters.

You should only provide sensitive information where it is relevant to the RMO process and where you are comfortable providing it.

Yuzee may restrict, redact, summarise, generalise, delay, refuse or require additional consent before sharing sensitive information with third parties.

Yuzee may also refuse to process or share information where we reasonably believe doing so may create a privacy, safety, legal, discrimination, fairness, wellbeing or platform integrity risk.

10.6RMO matching and organisation selection

Yuzee may use AI Features, matching systems, data, user preferences, location, field of interest, course information, employer information, institution information, partner information, eligibility signals, availability, plan settings, organisation participation, user consent and other factors to identify organisations that may be relevant to an RMO request.

Yuzee does not guarantee that:

  • aevery relevant organisation will be identified;
  • bevery identified organisation will be contacted;
  • cevery contacted organisation will respond;
  • devery response will be positive;
  • ethe organisations selected are the only suitable organisations;
  • fthe organisations selected are the best possible organisations for you; or
  • gthe matching process will be complete, error-free or suitable for every circumstance.

Yuzee may change, update, filter or refine RMO matches as new information becomes available.

10.7Institution, Employer and Partner discretion

Institutions, Employers and Partners decide whether to view, consider, respond to or make an offer in response to an RMO request.

They may consider factors such as:

  • acourse availability;
  • bjob or placement availability;
  • celigibility;
  • dentry requirements;
  • eadmissions requirements;
  • fwork rights;
  • glocation;
  • htiming;
  • icapacity;
  • jdocuments provided;
  • kfunding or payment requirements;
  • lsuitability;
  • minternal policies;
  • nregulatory requirements;
  • obusiness needs;
  • puser preferences; and
  • qother factors determined by the organisation.

Yuzee does not control third-party decisions and is not responsible for a third party’s decision to respond, not respond, make an offer, withdraw an offer, change conditions, reject an application or end a process, except to the extent required by law.

10.8Meaning of an Offer

An Offer may include an offer, invitation, opportunity, application response, conditional offer, proposed next step, request for more information, interview invitation, course offer, training offer, job-related offer, placement opportunity, pathway suggestion or other response from an Institution, Employer or Partner.

An Offer is not necessarily final, unconditional or guaranteed.

An Offer may be subject to conditions, including:

  • aapplication requirements;
  • bentry requirements;
  • cprerequisite requirements;
  • dEnglish language requirements;
  • edocument checks;
  • fidentity checks;
  • gfunding eligibility;
  • hpayment of fees;
  • iavailable places;
  • jcourse availability;
  • kjob availability;
  • linterview or assessment requirements;
  • mwork rights;
  • nbackground checks;
  • oreference checks;
  • phealth or safety checks;
  • qvisa or residency requirements;
  • rlicence or registration requirements;
  • stiming and deadlines;
  • tacceptance by the User; and
  • uany other conditions set by the relevant organisation.

You must review all Offer terms carefully before accepting, relying on or acting on an Offer.

10.9No guaranteed offers

Yuzee does not guarantee that an RMO request will result in:

  • aany response;
  • bany Offer;
  • cmultiple Offers;
  • da suitable Offer;
  • ea preferred Offer;
  • fa better Offer;
  • gcourse acceptance;
  • henrolment;
  • iemployment;
  • jinterview;
  • kplacement;
  • linternship;
  • mfunding;
  • nscholarship;
  • ovisa outcome;
  • plicence or registration outcome;
  • qincome;
  • rcareer outcome; or
  • sany other specific outcome.

Any reference to “offers”, “multiple offers”, “offer support”, “suitable offers”, “offer opportunities” or “RMO” is a description of the process and available support, not a guarantee of results.

10.10No obligation to accept an Offer

You are not required to accept any Offer, response, pathway, recommendation or opportunity received through Yuzee.

You are responsible for deciding whether to proceed with an Offer.

Before accepting an Offer, you should verify all important information directly with the relevant Institution, Employer or Partner. You should also seek professional advice where appropriate.

If you accept an Offer, your relationship with the relevant Institution, Employer or Partner may be governed by their own terms, policies, offer documents, enrolment documents, employment documents, privacy policy, refund rules, application process, code of conduct or other requirements.

10.11User responsibilities in RMO

When using RMO, you must:

  • aprovide accurate, current and not misleading information;
  • bonly upload documents you are authorised to use;
  • creview information before it is shared;
  • drespond to Yuzee or third-party requests within a reasonable time;
  • echeck all Offer conditions before accepting;
  • fcomply with deadlines;
  • gnotify Yuzee if important information changes;
  • hnotify Yuzee if an Offer appears misleading, unsafe, unlawful or inappropriate;
  • itreat Yuzee, Institutions, Employers, Partners and staff respectfully;
  • jnot submit fake or misleading RMO requests;
  • knot use RMO to spam, harass or mislead organisations;
  • lnot impersonate another person;
  • mnot use false documents or false claims; and
  • ncomply with these Terms.

Yuzee may delay, pause, restrict or cancel an RMO request if you do not provide required information, respond to reasonable requests or comply with these Terms.

10.12Organisation responsibilities in RMO

Institutions, Employers and Partners that participate in RMO must:

  • arespond only where authorised;
  • bmake only genuine Offers or genuine responses;
  • censure Offers are accurate, current, lawful and not misleading;
  • dclearly state important conditions;
  • ecomply with applicable privacy laws;
  • fcomply with applicable consumer laws;
  • gcomply with applicable education, training, employment, anti-discrimination and marketing laws;
  • hnot misuse User information;
  • inot contact Users outside authorised purposes;
  • jnot make discriminatory, exploitative, unsafe, unlawful or misleading Offers;
  • kkeep staff access secure;
  • lensure staff are authorised to view and respond to RMOs;
  • mcomply with billing, credit and usage rules; and
  • ncomply with these Terms and any applicable organisation agreement.

Yuzee may suspend, remove, restrict or review an organisation’s RMO access where we reasonably believe the organisation has breached these requirements.

10.13Paid RMO support

Yuzee may offer paid RMO support, such as an RMO Review Pass, counsellor review, deeper suitability review, offer preparation, offer filtering, support window, application support or other paid RMO-related services.

The specific inclusions, price, support window, expiry date, refund rules, limits and conditions will be described at or before the time of purchase.

Paid RMO support may include:

  • areview of your matches or shortlist;
  • bRMO preparation;
  • ccareer and education counsellor involvement;
  • ddeeper course, institution, job or pathway suitability review;
  • esupport preparing an offer request;
  • foffer filtering or comparison support;
  • gsupport communicating with relevant organisations;
  • hsupport tracking offer-related next steps; and
  • iother inclusions described by Yuzee.

Paid RMO support does not guarantee any Offer, response, enrolment, employment, admission, funding, scholarship, visa outcome, licence, registration or other result.

10.14RMO support windows and expiry

Some paid RMO products may be available only for a defined support window.

For example, a paid RMO product may provide RMO-related support for a stated number of days from purchase or activation.

If a support window applies:

  • athe support window will start and end as described at the time of purchase;
  • bunused support does not automatically roll over unless Yuzee states otherwise;
  • cYuzee may continue to keep records after expiry where required or permitted by law;
  • daccess to paid features may end when the support window expires;
  • eany ongoing third-party process may be subject to the relevant third party’s own timing and rules; and
  • fexpiry does not automatically cancel any external application, enrolment, employment or third-party process.

10.15Free RMO limits

Yuzee may provide limited free RMO-related features.

Free RMO features may be subject to limits, including:

  • anumber of offer requests;
  • bnumber of organisations contacted;
  • cnumber of matches displayed;
  • dAI usage limits;
  • ecounsellor access limits;
  • fdocument review limits;
  • gmessage limits;
  • hresponse tracking limits;
  • isupport limits;
  • jtiming limits;
  • kaccount limits; and
  • lother limits set by Yuzee.

Yuzee may change free RMO limits or eligibility from time to time.

10.16RMO refusal, delay or cancellation

Yuzee may refuse, delay, pause, restrict, edit, withdraw or cancel an RMO request if we reasonably believe:

  • arequired information is missing;
  • binformation appears inaccurate, incomplete or misleading;
  • cdocuments appear invalid, unauthorised or unsuitable;
  • dthe request is outside Yuzee’s service scope;
  • ethere are no relevant participating organisations;
  • fthe User does not meet basic eligibility or profile requirements;
  • gthe request may create legal, privacy, safety, discrimination, wellbeing, security or platform integrity risk;
  • hthe request may mislead Institutions, Employers or Partners;
  • ithe User has breached these Terms;
  • jthe request is spam, fraudulent, abusive or not genuine;
  • kthe request involves sensitive information that should not be shared;
  • lthe relevant paid entitlement is inactive, expired, refunded, disputed or not verified;
  • mrequired consent has not been provided;
  • nYuzee is required to do so by law, regulator, court order, payment provider, app store or partner obligation; or
  • orefusal, delay, pause, restriction, edit, withdrawal or cancellation is reasonably necessary to protect Yuzee, Users, Organisations or the Platform.

10.17Offer withdrawal or change

An Institution, Employer or Partner may withdraw, change, expire or replace an Offer where permitted by its own terms, policies or applicable law.

Reasons may include:

  • acourse availability changes;
  • bjob availability changes;
  • cplaces being filled;
  • dtiming changes;
  • eeligibility issues;
  • fentry requirement issues;
  • gdocument issues;
  • hpayment or funding issues;
  • iwork rights issues;
  • jcompliance issues;
  • kinternal organisation decisions;
  • lincorrect information;
  • mUser delay;
  • nfailure to meet conditions; or
  • oother reasons determined by the relevant organisation.

Yuzee is not responsible for third-party Offer withdrawal, expiry, changes or conditions, except to the extent required by law.

10.18RMO communications

Yuzee may send RMO-related communications by email, SMS, phone, push notification, in-app message, dashboard notification or other supported channel.

These communications may include:

  • arequest confirmations;
  • bprofile or document requests;
  • cconsent requests;
  • dstatus updates;
  • eorganisation responses;
  • fOffer notifications;
  • gdeadline reminders;
  • hsupport messages;
  • icounsellor messages;
  • jpayment or entitlement messages;
  • kexpiry notices;
  • lsafety or compliance notices; and
  • mother RMO-related communications.

You are responsible for keeping your contact details current and checking relevant communications.

10.19RMO records

Yuzee may keep records of RMO requests, messages, shared information, consents, organisation responses, Offers, support actions, payment status, entitlement status and related activity.

These records may be used for:

  • aproviding the Services;
  • buser support;
  • cquality assurance;
  • ddispute resolution;
  • ebilling and credit management;
  • ffraud prevention;
  • gsecurity;
  • hcompliance;
  • iaudit;
  • jlegal claims;
  • kplatform improvement; and
  • lother purposes described in our Privacy Policy.

Yuzee will handle Personal Information and Sensitive Information in accordance with our Privacy Policy and applicable law.

10.20Complaints about Offers

If you believe an Offer or RMO response is misleading, unlawful, discriminatory, unsafe, inappropriate, fraudulent or otherwise problematic, you should contact Yuzee.

Yuzee may review the issue and take action where we reasonably consider it appropriate.

Possible actions may include asking the organisation for clarification, correcting information, removing an Offer, restricting an organisation, suspending access, notifying affected users, preserving records or taking other steps.

Yuzee does not guarantee that it can resolve every issue between a User and an Institution, Employer or Partner.

11

Payments, Subscriptions, Credits and Refunds

11.1Paid Services

Yuzee may offer Paid Services from time to time.

Paid Services may include:

  • aRMO Review Passes;
  • bpaid RMO support;
  • ccounsellor review;
  • ddeeper suitability review;
  • epremium AI features;
  • fuser subscription plans;
  • gInstitution subscriptions;
  • hEmployer subscriptions;
  • iPartner subscriptions;
  • jenterprise plans;
  • kcredits;
  • ltop-up credits;
  • moverage credits;
  • nmanaged activation services;
  • omanaged campaigns;
  • pwork placement or internship support;
  • qgraduate job assistance;
  • rpremium reporting;
  • sintegrations;
  • tadd-ons; and
  • uany other paid product, plan, subscription, pass, feature or service Yuzee makes available.

The specific inclusions, exclusions, limits, duration, expiry, billing cycle, cancellation rights, refund rules and price of a Paid Service will be described at or before the time of purchase, subscription or activation.

11.2Prices and currency

Unless stated otherwise, prices are displayed in Australian dollars.

Yuzee may display prices exclusive of GST or inclusive of GST depending on the product, customer type, checkout location, payment channel, app store, invoice format or applicable legal requirement.

Yuzee will take reasonable steps to clearly display the price payable before you complete a purchase or start a subscription.

Prices may vary depending on:

  • aproduct type;
  • baccount type;
  • cuser type;
  • dorganisation type;
  • eplan;
  • fcountry or region;
  • gtaxes;
  • happ store pricing rules;
  • ipayment provider fees;
  • jpromotional offers;
  • kdiscounts;
  • lenterprise agreements;
  • mbilling cycle; and
  • ncurrency conversion rules.

Yuzee may change prices from time to time. Price changes will not affect a purchase already completed, except where permitted by law or the applicable product terms.

For subscriptions, Yuzee will take reasonable steps to notify affected users of material price changes before the change applies, where required by law or by the applicable payment channel.

11.3Payment providers and app stores

Yuzee may use third-party payment providers, app stores or billing systems to process payments.

These may include:

  • aStripe;
  • bApple App Store;
  • cGoogle Play;
  • dcard payment processors;
  • ebank transfer providers;
  • finvoice payment systems;
  • gpayment gateways;
  • hsubscription billing systems; and
  • iother payment or billing providers.

Your payment may be subject to the terms, privacy policies, refund rules, dispute rules, fees and processing times of the relevant payment provider or app store.

Yuzee does not control all payment-provider or app-store processes, including payment approval, payment decline, refund processing, chargebacks, exchange rates, bank fees, card fees, app-store refunds, app-store subscription management or app-store account issues.

11.4Yuzee source of truth for access and entitlements

Unless Yuzee expressly states otherwise in writing, Yuzee’s records are the source of truth for your access to Yuzee features, entitlements, subscription status, credit balances, RMO support status, organisation access, billing status and feature limits.

A payment provider, app store or third-party checkout system may confirm whether a payment was attempted, successful, failed, refunded, disputed or reversed.

However, Yuzee determines whether a Yuzee entitlement, subscription, credit allocation, support window, RMO Review Pass, organisation plan or feature access is active.

Yuzee may delay or withhold access to a Paid Service until payment is verified and the relevant entitlement is created or activated in Yuzee’s systems.

11.5RMO Review Pass

Yuzee may offer an RMO Review Pass or similar paid product for individual users.

An RMO Review Pass may include, depending on the product description at the time of purchase:

  • aRMO-level personalisation;
  • bdeeper course, job, institution, employer or pathway suitability review;
  • ccounsellor review;
  • dRMO preparation;
  • eoffer request preparation;
  • foffer filtering or comparison support;
  • gsupport communicating with relevant Institutions, Employers or Partners;
  • ha defined support window;
  • iaccess to certain paid RMO features; and
  • jother inclusions described by Yuzee.

The RMO Review Pass does not guarantee:

  • aany offer;
  • bany number of offers;
  • cany institution response;
  • dany employer response;
  • eany course admission;
  • fany enrolment;
  • gany interview;
  • hany employment;
  • iany funding;
  • jany scholarship;
  • kany visa outcome;
  • lany licence or registration outcome;
  • many career outcome; or
  • nany other specific result.

The RMO Review Pass provides the service features described at the time of purchase, not guaranteed third-party outcomes.

11.6RMO Review Pass duration and expiry

An RMO Review Pass may be valid for a defined period, such as a stated number of days from purchase or activation.

If a support window applies:

  • athe support window starts when described at the time of purchase or activation;
  • baccess to paid RMO features may end when the support window expires;
  • cunused support does not roll over unless Yuzee states otherwise;
  • dexpiry does not cancel any separate third-party application, offer, enrolment, employment, placement or communication process;
  • eexpiry does not prevent Yuzee from keeping records where required or permitted by law; and
  • fYuzee may offer renewal, extension or repurchase options at its discretion.

11.7Institution, Employer and Partner subscriptions

Yuzee may offer subscription plans to Institutions, Employers, Partners and other Organisations.

A subscription may include, depending on the plan:

  • aaccess to the Yuzee platform;
  • borganisation profile visibility;
  • ccourse, job, training, employer or partner visibility;
  • dmatched exposure inside Yuzee;
  • eRMO visibility;
  • fdirect offer tools;
  • gRMO response tools;
  • hCRM or applicant management tools;
  • ireporting and analytics;
  • jstaff seats;
  • kactive applicant or CRM limits;
  • lmonthly credits;
  • mtop-up eligibility;
  • noverage options;
  • osupport levels;
  • pintegrations;
  • qmanaged services; and
  • rother plan features.

The plan description or order form will specify the relevant inclusions, limits, fees, billing period and conditions.

Unless Yuzee expressly agrees otherwise in writing, a subscription does not guarantee any number of views, matches, users, applications, offer requests, offers, accepted offers, enrolments, hires, placements, revenue or other outcomes.

11.8Billing cycles and renewal

Subscriptions may be billed monthly, annually, for a fixed term, on a trial basis, by invoice, through a payment provider, through an app store or under another billing arrangement described at the time of purchase.

Unless cancelled in accordance with the applicable cancellation process, a subscription may renew automatically at the end of each billing period if automatic renewal is disclosed at or before purchase.

You are responsible for reviewing the subscription details before purchase, including price, billing cycle, renewal terms, cancellation method, included features, limits and any trial conditions.

Yuzee may send billing, renewal, failed payment, invoice, cancellation or subscription notices by email, in-app message, dashboard notice or another supported channel.

11.9Credits

Yuzee may provide credits to Organisations or other users as part of a plan, subscription, trial, promotion, top-up or other product.

Credits may be used only for approved Yuzee actions.

Unless stated otherwise:

  • acredits are not money;
  • bcredits are not stored value;
  • ccredits cannot be withdrawn as cash;
  • dcredits cannot be exchanged for cash;
  • ecredits cannot be transferred without Yuzee’s written approval;
  • fcredits cannot be resold;
  • gcredits may expire;
  • hcredits may be subject to plan limits;
  • icredits may be subject to usage rules;
  • jcredits may be reversed if issued in error; and
  • kYuzee’s records determine credit balances and usage unless there is a clear error.

11.10Offer Actions and credit use

Yuzee may treat one credit as one Offer Action unless a different rule is stated in the applicable plan, order form or product description.

An Offer Action may include:

  • asending a direct offer to a User;
  • bsubmitting an offer against an RMO;
  • cresponding to a matched request with an actual offer; or
  • danother offer-related action specified by Yuzee.

Unless stated otherwise, credits are not consumed merely because an Organisation:

  • aappears in matched pathways;
  • bis visible to Users;
  • cviews eligible RMOs;
  • dviews matched applicants within plan limits;
  • emonitors applicant status inside CRM limits;
  • freceives direct application requests; or
  • guses reporting within plan limits.

Yuzee may update credit-use rules for future plans, future billing periods, new products or new contracts, subject to applicable law and any notice requirements.

11.11No double billing

Yuzee will take reasonable steps to avoid charging or consuming credits twice for the same Offer Action.

Yuzee may use usage records, idempotency controls, audit logs, billing records and support review to identify duplicate or incorrect credit consumption.

If Yuzee identifies duplicate or incorrect credit use, Yuzee may correct the credit balance, usage record, invoice or entitlement.

You must notify Yuzee promptly if you believe credits have been incorrectly consumed, duplicated, reversed or billed.

11.12Monthly credits

If your plan includes monthly credits, those credits are made available for the relevant billing period.

Unless stated otherwise:

  • amonthly credits reset at the start of each billing period;
  • bunused monthly credits do not roll over;
  • cmonthly credits expire at the end of the billing period;
  • dmonthly credits cannot be converted to cash;
  • emonthly credits cannot be transferred to another account;
  • fmonthly credits may be lost if the subscription is cancelled, suspended, downgraded or unpaid; and
  • gmonthly credits may be subject to fair use, fraud, misuse and platform integrity controls.

11.13Top-up credits

Yuzee may allow Organisations or users to purchase top-up credits.

Top-up credits may be used when monthly credits are exhausted or as otherwise described at the time of purchase.

Unless stated otherwise:

  • atop-up credits are charged separately from the subscription fee;
  • btop-up credits may expire after a stated period;
  • ctop-up credits do not guarantee any offer, response, enrolment, hire or outcome;
  • dtop-up credits cannot be exchanged for cash;
  • etop-up credits cannot be transferred without Yuzee’s approval;
  • ftop-up credits may be consumed only for approved actions; and
  • gtop-up credit purchases may be subject to refund limits, subject to your non-excludable legal rights.

11.14Overages

Yuzee may offer overage billing where an Organisation exceeds its included credits, usage limits, applicant limits, staff limits, feature limits or other plan limits.

Overages will only apply where:

  • athe applicable plan, order form or product terms allow overages;
  • bthe Organisation has enabled or agreed to overages;
  • cYuzee has disclosed the relevant overage rate or calculation method; and
  • dthe required payment method or invoicing arrangement is in place.

If overages are not enabled or agreed, Yuzee may block, limit, pause or require a top-up before additional usage is allowed.

11.15Trials, promotions and free plans

Yuzee may offer free plans, free trials, promotional credits, introductory offers, discounts, coupons, pilots or beta access.

Yuzee may set eligibility rules, usage limits, expiry dates, feature limits, support limits, abuse controls and conversion rules for trials and promotions.

Unless Yuzee states otherwise:

  • atrials and promotions are not transferable;
  • btrials and promotions cannot be exchanged for cash;
  • cYuzee may refuse or revoke trials or promotions for misuse;
  • dunused trial benefits may expire;
  • ea trial may end automatically at the end of the trial period;
  • fa free plan may have limited features; and
  • gYuzee may change or withdraw future trials or promotions at any time.

If a free trial converts to a paid subscription, Yuzee will disclose the conversion terms before you start the trial where required by law.

11.16Invoices, receipts and billing records

Yuzee may provide invoices, receipts, tax invoices, payment confirmations, subscription records, usage records, credit records or other billing records.

You are responsible for checking billing records and notifying Yuzee promptly if you believe there is an error.

For Organisation Accounts, the billing owner or billing administrator is responsible for:

  • akeeping billing details current;
  • bkeeping payment methods current;
  • censuring the Organisation has authority to incur charges;
  • dreviewing invoices and usage;
  • emanaging subscriptions, credits, top-ups and overages;
  • fpaying Fees when due; and
  • graising billing disputes promptly.

11.17Taxes

Fees may be subject to GST, VAT, sales tax, withholding tax or other taxes depending on the product, customer type, location, payment channel and applicable law.

Unless stated otherwise, you are responsible for any taxes, duties, levies, bank fees, foreign exchange fees, card fees or payment-provider fees that apply to your purchase, subscription, top-up or payment.

Yuzee may collect tax where required or permitted by law.

11.18Payment authorisation

By providing a payment method or completing a purchase, you represent and warrant that:

  • ayou are authorised to use the payment method;
  • bthe payment information you provide is accurate;
  • cthe payment method is valid;
  • dthe payment method may be charged for the relevant Fees;
  • eif you act on behalf of an Organisation, the Organisation has authorised the purchase or subscription; and
  • fyou will not use a payment method fraudulently or without permission.

Yuzee may refuse, cancel, suspend or reverse a transaction if we reasonably believe the payment is unauthorised, fraudulent, disputed, high-risk, invalid, unlawful or inconsistent with these Terms.

11.19Failed payments

If a payment fails, is declined, is reversed, is disputed or is not received when due, Yuzee may:

  • aretry the payment;
  • bask you to update your payment method;
  • cissue a reminder;
  • dsuspend access to Paid Services;
  • esuspend paid features;
  • fpause RMO support;
  • gblock new Offer Actions;
  • hrestrict access to credits;
  • imove an Organisation Account to a grace period, past-due, suspended or read-only status;
  • jcharge permitted late, recovery or administrative fees where lawful and disclosed;
  • kcancel the subscription or entitlement; and
  • ltake other steps reasonably necessary to manage payment risk.

Yuzee may continue to provide limited read-only access where appropriate, but is not required to provide paid features while payment is overdue.

11.20Chargebacks and payment disputes

If you initiate a chargeback, payment dispute, reversal or payment-provider claim, Yuzee may suspend or restrict the relevant Paid Service, entitlement, subscription, credits, RMO support or Organisation Account while the issue is investigated.

If a payment is reversed or refunded, Yuzee may reverse the associated entitlement, credit allocation, support window, subscription status, invoice status or access rights.

You must not make false or abusive chargeback claims.

Nothing in this section limits your rights under the Australian Consumer Law or other applicable laws.

11.21Cancellation by individual users

Individual users may cancel a subscription or paid service using the cancellation method made available by Yuzee, the relevant app store, the payment provider or the applicable product terms.

Cancellation does not necessarily entitle you to a refund unless required by law or stated in the applicable product terms.

Cancellation may stop future renewal but may not automatically cancel access for the remainder of the current paid period.

If you purchased through an app store, you may need to cancel through that app store using your app store account settings.

11.22Cancellation by Organisations

An Organisation may cancel or change its subscription in accordance with the applicable plan terms, order form, contract or cancellation process.

Cancellation may be subject to:

  • aminimum term commitments;
  • bnotice periods;
  • cbilling cycle rules;
  • dunpaid Fees;
  • eannual or monthly plan rules;
  • fcredit expiry rules;
  • gdata retention requirements;
  • hread-only access periods;
  • itransition arrangements;
  • jsigned agreement terms; and
  • kapplicable law.

Unless Yuzee agrees otherwise, cancelling a subscription does not cancel unpaid Fees already incurred, including approved overages, top-ups, managed services, add-ons or usage charges.

11.23Effect of cancellation, expiry or downgrade

If a subscription, pass, entitlement, plan or paid service is cancelled, expires, is downgraded, is refunded, is disputed, is reversed or is not paid, Yuzee may:

  • aremove access to paid features;
  • bend the support window;
  • cstop new RMO support;
  • dstop new Offer Actions;
  • ereduce CRM or applicant limits;
  • freduce staff access;
  • greduce reporting access;
  • hremove or limit premium AI features;
  • imove the account to free or read-only access;
  • jexpire unused monthly credits;
  • krestrict top-up credit use where applicable;
  • lpreserve records required for legal, accounting, audit, compliance, support or dispute purposes; and
  • mtake other steps described in the relevant product terms.

11.24Refunds

Yuzee will handle refund requests in accordance with these Terms, the applicable product terms, the payment provider rules, app store rules and applicable law.

You may be entitled to a refund, replacement, repair, resupply or other remedy where required by the Australian Consumer Law or another applicable law.

Yuzee will not use these Terms to exclude, restrict or modify any consumer guarantee, refund right or remedy that cannot lawfully be excluded, restricted or modified.

Subject to your non-excludable legal rights, Yuzee is not required to provide a refund merely because:

  • ayou changed your mind;
  • byou no longer need the service;
  • cyou did not use all features;
  • dyou did not use all credits;
  • eyou did not use the full support window;
  • fyou did not receive an offer;
  • gyou did not receive multiple offers;
  • han Institution, Employer or Partner did not respond;
  • iyou did not accept an offer;
  • jyou were not accepted, enrolled, hired, funded, sponsored, licensed or approved;
  • kyou did not achieve your preferred outcome;
  • lyour circumstances changed;
  • myou forgot to cancel before renewal, except where the law or app-store/payment-provider rules require a remedy;
  • nyour account was suspended for breach of these Terms; or
  • oa third party changed, withdrew or rejected an offer.

11.25Refund process

To request a refund from Yuzee, you must contact Yuzee through the refund or support process we make available.

You should provide:

  • ayour name;
  • baccount email;
  • cpurchase date;
  • dproduct or subscription purchased;
  • epayment method or invoice reference;
  • freason for the request;
  • grelevant screenshots, receipts or communications; and
  • hany other information reasonably requested by Yuzee.

Yuzee may review account activity, payment records, entitlement records, support records, usage records, credit records, RMO records and communications to assess the request.

If your purchase was made through an app store, you may need to request the refund directly from the app store.

11.26App store purchases

If you purchase a Paid Service through Apple, Google or another app store, the purchase may be processed by that app store rather than directly by Yuzee.

App-store purchases may be subject to the app store’s own:

  • apayment rules;
  • bsubscription rules;
  • ccancellation process;
  • drefund process;
  • efamily sharing rules;
  • faccount rules;
  • gcurrency rules;
  • htax rules; and
  • idispute process.

Yuzee may not be able to process refunds, cancellations or billing changes directly for app-store purchases.

You are responsible for managing app-store subscriptions through the relevant app store account settings unless Yuzee provides another process.

11.27Refunds and entitlements

If Yuzee or a payment provider issues a refund, Yuzee may:

  • arevoke the relevant entitlement;
  • bend paid feature access;
  • ccancel or shorten the support window;
  • dreverse credits;
  • ereverse top-ups;
  • freverse overage access;
  • gupdate subscription status;
  • hupdate invoice status;
  • ipause or cancel RMO support;
  • jrestrict future purchases if misuse is suspected; and
  • kkeep records of the refund and related activity.

If a partial refund is issued, Yuzee may adjust entitlements, access, credits or support proportionally or in another reasonable way.

11.28Pricing errors

Yuzee may cancel, refuse or correct a purchase, subscription, top-up, credit allocation or invoice if there is an obvious pricing, billing, technical or display error.

If you have already paid an incorrect amount because of an error, Yuzee may offer a correction, refund, reissue, account credit or other remedy as appropriate and as required by law.

11.29Plan changes

Yuzee may allow Organisations or users to upgrade, downgrade or change plans.

Plan changes may affect:

  • afees;
  • bbilling dates;
  • ccredits;
  • dstaff limits;
  • eCRM limits;
  • fapplicant limits;
  • gRMO visibility;
  • hoffer capacity;
  • ireporting;
  • jfeature access;
  • ksupport level;
  • lintegrations;
  • mtop-ups;
  • noverages; and
  • odata access.

The effect of a plan change will be described in the applicable product terms, order form, checkout, dashboard or written agreement.

11.30Suspension for payment or billing risk

Yuzee may suspend, restrict or downgrade access if we reasonably believe there is payment or billing risk, including:

  • afailed payments;
  • boverdue invoices;
  • cinvalid payment methods;
  • dchargebacks;
  • epayment disputes;
  • fsuspected fraud;
  • gunauthorised payment method use;
  • hunpaid overages;
  • imisuse of credits;
  • jmisuse of trials or promotions;
  • kbilling information that is inaccurate or unverifiable; or
  • lany other payment issue that creates risk for Yuzee.

Yuzee may restore access after the issue is resolved, subject to these Terms and any applicable product terms.

11.31Fair billing and unfair contract terms

Yuzee will take reasonable steps to make key pricing, renewal, cancellation, credit, overage, refund and limitation terms clear before or at the time they apply.

Nothing in these Terms is intended to create an unfair contract term under applicable law.

If a court or other competent authority determines that a term is unfair, void or unenforceable, the affected term will apply only to the extent permitted by law, and the rest of these Terms will continue to apply where lawful.

13

Communications and Outreach

13.1How Yuzee may communicate with you

Yuzee may communicate with you through channels including:

  • aemail;
  • bSMS;
  • cphone calls;
  • dpush notifications;
  • ein-app messages;
  • fdashboard notices;
  • gaccount notices;
  • hchat messages;
  • isupport messages;
  • jwebsite notices;
  • kapp notices;
  • lpostal mail, where required or appropriate; and
  • many other communication channel you use with Yuzee or authorise Yuzee to use.

The communication channels used may depend on your account type, communication preferences, service type, RMO status, payment status, subscription status, support needs, legal requirements and available contact information.

13.2Service and transactional communications

Yuzee may send you service, transactional, operational, account, security, payment, support, RMO and legal communications.

These may include communications about:

  • aaccount creation;
  • blogin verification;
  • cpassword resets;
  • dsecurity alerts;
  • eaccount changes;
  • fprofile completion;
  • gcourse matches;
  • hjob matches;
  • ipathway updates;
  • jAI feature updates;
  • kRMO requests;
  • lRMO status;
  • moffer request preparation;
  • ninstitution, employer or partner responses;
  • ooffer notifications;
  • pdocument requests;
  • qconsent requests;
  • rsupport messages;
  • scounsellor review;
  • tapp or website changes;
  • upayment confirmations;
  • vfailed payments;
  • winvoices and receipts;
  • xsubscription status;
  • ycredit usage;
  • ztop-ups and overages;
  • aarefund or dispute updates;
  • abchanges to Terms or policies;
  • acprivacy notices;
  • adsafety, security or compliance notices; and
  • aeother communications reasonably necessary to provide, administer, protect or operate Yuzee.

You may not be able to opt out of essential service, transactional, security, payment, RMO, account or legal communications while you continue using the relevant features.

13.3Marketing communications

Yuzee may send marketing communications where permitted by law.

Marketing communications may include information about:

  • anew Yuzee features;
  • bpaid products;
  • csubscriptions;
  • dRMO support;
  • einstitution or employer opportunities;
  • fevents;
  • gpromotions;
  • hdiscounts;
  • icontent;
  • jsurveys;
  • kpartner opportunities;
  • lproduct updates; and
  • mother Yuzee or partner-related information.

Yuzee will only send marketing communications where we have consent or another lawful basis to do so.

Where required by law, marketing emails, SMS or other commercial electronic messages will identify Yuzee as the sender, include relevant contact details and provide a functional unsubscribe method.

13.4Consent for marketing

You may consent to marketing communications by actions such as:

  • aticking a box;
  • bsubmitting a form;
  • ccreating an account and agreeing to receive relevant communications;
  • dsigning up for a newsletter;
  • erequesting information;
  • fparticipating in a promotion;
  • gspeaking with Yuzee;
  • hproviding consent through the app or website; or
  • iotherwise giving consent in a way recognised by law.

In some circumstances, Yuzee may infer consent where you have knowingly and directly provided your contact details and it is reasonable to believe you would expect to receive directly related communications from Yuzee.

Yuzee will not treat inferred consent as permission to send unrelated marketing where this would not be permitted by law.

13.5Unsubscribing from marketing

You may unsubscribe from marketing communications using the unsubscribe method provided in the message or by contacting Yuzee.

Yuzee will take reasonable steps to process unsubscribe requests within the time required by law.

Unsubscribing from marketing communications does not stop Yuzee from sending service, transactional, security, payment, RMO, support, account or legal communications that are reasonably necessary for your use of Yuzee.

If you unsubscribe from one communication channel, Yuzee may still contact you through another channel where permitted by law and necessary for service, transactional, security, account, RMO, payment or legal purposes.

13.6SMS communications

Yuzee may send SMS messages for purposes such as:

  • aaccount verification;
  • bsecurity alerts;
  • cappointment reminders;
  • dRMO updates;
  • eoffer notifications;
  • fsupport updates;
  • gpayment updates;
  • hsubscription updates;
  • iurgent account notices;
  • jmarketing, where permitted; and
  • kother service-related purposes.

If an SMS is a marketing message, Yuzee will provide an unsubscribe method where required by law.

You are responsible for any standard SMS, carrier, roaming or data charges imposed by your telecommunications provider.

Yuzee may use registered sender IDs, phone numbers, short codes or other SMS sending methods where required or appropriate.

13.7Push notifications

If you use the Yuzee app, Yuzee may ask for permission to send push notifications.

Push notifications may include:

  • aaccount updates;
  • bcourse or job match updates;
  • cAI or pathway reminders;
  • dRMO updates;
  • eoffer notifications;
  • fsupport messages;
  • gpayment reminders;
  • hsubscription or credit notices;
  • imarketing messages, where permitted; and
  • jother app-related notices.

You can usually manage push notification permissions through your device settings or app settings.

Turning off push notifications may affect your ability to receive timely updates about matches, offers, RMO status, support, payments or account activity.

13.8Phone calls

Yuzee may contact you by phone for purposes such as:

  • aaccount support;
  • bverification;
  • conboarding;
  • dRMO preparation;
  • ecounsellor review;
  • foffer request support;
  • ginstitution, employer or partner coordination;
  • hbilling support;
  • icomplaint handling;
  • jsecurity or fraud prevention;
  • kservice quality; and
  • lmarketing, where permitted.

Where phone calls are for telemarketing purposes, Yuzee will take reasonable steps to comply with applicable telemarketing and Do Not Call Register obligations.

You may ask Yuzee not to call you for marketing purposes.

If you ask Yuzee not to call you for marketing purposes, Yuzee may still call you where permitted or required for service, support, RMO, payment, security, account, legal or emergency-related reasons.

13.9RMO outreach by Yuzee

If you use Request Multiple Offers or offer-related features, Yuzee may contact Institutions, Employers, Partners or other relevant organisations on your behalf or in connection with your request.

This outreach may include:

  • asending an RMO request;
  • bsharing User-approved information;
  • crequesting a response;
  • drequesting offer details;
  • eclarifying course, job, institution or employer information;
  • ffollowing up on an offer request;
  • gcoordinating counsellor or support review;
  • hchecking availability;
  • ichecking next steps;
  • jhelping filter or compare responses; and
  • kother communications reasonably related to the RMO process.

Yuzee may decide which organisations to contact, how many organisations to contact, when to contact them, what information to include and whether to continue outreach, based on relevance, consent, suitability, platform rules, organisation participation, legal requirements, privacy, user safety, support capacity and other factors.

RMO outreach does not guarantee that any organisation will respond or make an offer.

13.10Information shared in outreach

Yuzee may include selected User information in outreach communications where reasonably necessary and authorised.

This may include:

  • ayour name;
  • bcontact details;
  • clocation or preferred location;
  • dstudy or work goals;
  • ecourse, job or pathway interests;
  • feducation history;
  • gwork history;
  • hskills and experience;
  • ipreferred delivery mode;
  • javailability;
  • krelevant documents, where authorised;
  • lRMO summary;
  • moffer request information;
  • nsupport preferences; and
  • oother information reasonably needed for the relevant request.

Yuzee may redact, summarise, generalise or limit information where appropriate for privacy, safety, relevance or compliance.

13.11Institution, Employer and Partner communications with Users

Institutions, Employers and Partners may be able to communicate with Users through Yuzee or using information shared through Yuzee.

They must only communicate with Users for authorised purposes connected with:

  • aresponding to a User request;
  • bresponding to an RMO;
  • cproviding offer information;
  • drequesting relevant application information;
  • eprogressing an application, enrolment, placement, employment or pathway process;
  • fproviding support connected with the User’s request; or
  • ganother purpose authorised by the User, Yuzee or applicable law.

Institutions, Employers and Partners must not use User contact details for unrelated marketing, spam, harassment, pressure selling, discriminatory conduct, unrelated recruitment, unrelated advertising or any purpose outside the authorised relationship.

13.12Communication standards

All users, Organisations and staff must communicate through Yuzee in a respectful, lawful and appropriate manner.

You must not send, post, upload or transmit communications that are:

  • afalse, misleading or deceptive;
  • babusive, threatening or harassing;
  • cdiscriminatory;
  • dexploitative;
  • esexually inappropriate;
  • fdefamatory;
  • gunlawful;
  • hspam;
  • imalicious;
  • jprivacy-invasive;
  • kconfidential information you are not authorised to share;
  • lmisleading offer information;
  • mfake application information;
  • nharmful to minors or vulnerable users;
  • odesigned to manipulate, pressure or unfairly influence another person; or
  • potherwise inconsistent with these Terms.

Yuzee may review, restrict, remove, delay, block or report communications where we reasonably consider it necessary for safety, privacy, legal compliance, quality, fraud prevention, platform integrity or enforcement of these Terms.

13.13Communication monitoring and records

Yuzee may keep records of communications sent, received or processed through the Platform.

This may include:

  • aemails;
  • bSMS messages;
  • cin-app messages;
  • dpush notification logs;
  • echat messages;
  • fsupport messages;
  • gRMO outreach records;
  • hoffer request records;
  • iorganisation responses;
  • jcall notes;
  • ksupport tickets;
  • lconsent records;
  • munsubscribe records;
  • ndelivery and engagement records; and
  • oother communication metadata or content.

Yuzee may use communication records for purposes including service delivery, RMO support, customer support, quality assurance, training, dispute resolution, billing, compliance, safety, fraud prevention, security, legal claims and platform improvement.

Yuzee will handle personal information in communications in accordance with our Privacy Policy and applicable law.

13.14Call recording

Yuzee may record or monitor phone calls, video calls or online meetings where permitted by law and where appropriate for purposes such as:

  • aquality assurance;
  • btraining;
  • csupport;
  • ddispute resolution;
  • everification;
  • fRMO support;
  • gcompliance;
  • hsafety;
  • ifraud prevention; and
  • jrecord keeping.

Where required by law, Yuzee will notify participants or obtain consent before recording.

If you do not wish to be recorded, you should tell Yuzee. This may affect the support or service Yuzee can provide through that channel.

13.15User responsibility for contact details

You are responsible for keeping your contact details accurate and up to date.

This includes your email address, phone number, postal address, app notification settings and any organisation contact details.

Yuzee is not responsible for missed matches, missed offers, missed deadlines, failed support, failed verification, billing issues, account issues or other problems caused by outdated, incorrect, inaccessible or inactive contact details.

13.16Delivery not guaranteed

Yuzee does not guarantee that every communication will be delivered, received, opened, read or acted on.

Communications may be delayed, blocked, filtered, rejected or lost because of factors such as:

  • aincorrect contact details;
  • bemail spam filters;
  • cSMS carrier filtering;
  • ddevice settings;
  • eapp notification settings;
  • fnetwork issues;
  • guser inbox limits;
  • hthird-party provider issues;
  • iapp store or device restrictions;
  • jsystem outages;
  • kuser opt-outs;
  • lunsubscribe settings;
  • msecurity controls; or
  • ntechnical errors.

You should regularly check your Yuzee account, email, SMS and app notifications if you are actively using Yuzee or participating in an RMO or offer process.

13.17Organisation outreach and compliance

Organisations using Yuzee are responsible for ensuring their own outreach and communications comply with applicable laws.

This includes laws relating to:

  • aspam;
  • btelemarketing;
  • cprivacy;
  • dconsent;
  • econsumer protection;
  • fmisleading or deceptive conduct;
  • geducation and training regulation;
  • hemployment law;
  • ianti-discrimination;
  • jchild safety;
  • kconfidentiality;
  • lrecords management; and
  • many other applicable legal obligations.

Organisations must maintain appropriate records of consent, opt-outs, communication preferences and lawful basis where required.

Yuzee may suspend or restrict Organisation messaging or outreach access if we reasonably believe the Organisation has misused communications or created legal, privacy, safety, reputational or platform risk.

13.18Opt-outs and communication preferences

Yuzee may allow you to manage communication preferences through account settings, app settings, unsubscribe links, support requests or other tools.

Your ability to opt out may depend on the type of communication.

You may be able to opt out of marketing communications, promotional messages or certain optional notifications.

You may not be able to opt out of essential communications such as:

  • aaccount security notices;
  • bpassword reset messages;
  • cpayment confirmations;
  • dfailed payment notices;
  • esubscription notices;
  • flegal notices;
  • gprivacy notices;
  • hRMO status notices for active requests;
  • isupport communications for active issues;
  • jsafety notices;
  • kfraud prevention notices; and
  • lother messages reasonably necessary to provide, protect or administer Yuzee.

13.19Communication with minors

Where a User is under 18, Yuzee may limit, adapt or restrict communications based on the User’s age, maturity, account type, parent or guardian involvement, school involvement, institution involvement, consent status, feature type and legal requirements.

Yuzee may require parent, guardian, school or institution involvement before sending or enabling certain communications involving minors, including RMO, offers, sensitive information, direct third-party contact, paid services or high-impact decisions.

Institutions, Employers and Partners must not contact minors through or because of Yuzee unless authorised and lawful.

13.20Complaints about communications

If you receive a communication through or because of Yuzee that you believe is spam, misleading, unlawful, unsafe, harassing, discriminatory, inappropriate or unauthorised, you should contact Yuzee.

Yuzee may investigate and take action where we reasonably consider it appropriate.

Possible actions may include:

  • aasking the sender for information;
  • bblocking or removing a message;
  • crestricting messaging access;
  • dupdating opt-out records;
  • esuspending an account;
  • fremoving an Organisation from a workflow;
  • gpreserving records;
  • hnotifying affected users;
  • ireporting serious issues where required or appropriate; and
  • jtaking other steps to protect Users, Organisations and the Platform.
14

User Content and Documents

14.1User Content

Yuzee may allow you to submit, upload, enter, send, create, import, display, approve or share Content through the Platform.

User Content may include:

  • aprofile information;
  • bstudy goals;
  • ccareer goals;
  • dcourse preferences;
  • ejob preferences;
  • flocation preferences;
  • geducation history;
  • hwork history;
  • iskills and experience;
  • jresumes;
  • ktranscripts;
  • lcertificates;
  • mportfolios;
  • napplication documents;
  • oidentity-related documents, where required;
  • pmessages;
  • qAI chat inputs;
  • rAI chat outputs saved or used by you;
  • sRMO requests;
  • tOffer Requests;
  • usupport requests;
  • vfeedback;
  • wfiles;
  • ximages;
  • yorganisation information;
  • zinstitution course information;
  • aaemployer job information;
  • abpartner information; and
  • acany other content or material submitted by or on behalf of a User or Organisation.

14.2You remain responsible for your User Content

You are responsible for all User Content submitted, uploaded, entered, sent, created, imported, displayed, approved or shared by you or through your Account.

You must ensure that your User Content is:

  • aaccurate;
  • bcurrent;
  • ccomplete where required;
  • dnot misleading;
  • elawful;
  • frelevant to the feature or service being used;
  • gnot harmful;
  • hnot malicious;
  • inot discriminatory;
  • jnot offensive;
  • knot exploitative;
  • lnot infringing of another person’s rights;
  • mnot confidential information you are not authorised to share;
  • nnot another person’s personal information unless you have authority to provide it; and
  • oconsistent with these Terms.

Yuzee is not responsible for problems caused by inaccurate, incomplete, outdated, misleading, unlawful or unauthorised User Content provided by you or on your behalf.

14.3Ownership of User Content

You retain ownership of User Content that you own.

Submitting, uploading, entering, sending, creating, importing, displaying, approving or sharing User Content through Yuzee does not transfer ownership of that User Content to Yuzee.

However, you grant Yuzee the rights described in these Terms so that Yuzee can provide, operate, protect and improve the Platform.

14.4Licence to Yuzee

You grant Yuzee a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, copy, process, analyse, format, modify, adapt, translate, summarise, display, transmit, disclose, use and otherwise handle your User Content for the purpose of:

  • aproviding the Services;
  • boperating the Platform;
  • ccreating and managing your Account;
  • dgenerating matches;
  • egenerating recommendations;
  • fgenerating suitability scores;
  • gproviding AI Features;
  • hproviding counsellor review or human support;
  • ipreparing, managing or supporting RMO requests;
  • jpreparing or supporting Offer Requests;
  • ksharing User-approved information with relevant Institutions, Employers or Partners;
  • lprocessing documents;
  • mproviding customer support;
  • ncommunicating with you;
  • oprocessing payments, subscriptions, credits or entitlements;
  • ppreventing fraud, misuse or security issues;
  • qcomplying with law;
  • renforcing these Terms;
  • sresolving disputes;
  • timproving Yuzee;
  • ucreating de-identified or aggregated insights; and
  • vany other purpose described in these Terms, our Privacy Policy, Collection Notices or consent notices.

This licence continues for as long as reasonably necessary for the purposes described above, including where information is retained for legal, accounting, audit, dispute, security, backup, compliance or legitimate business purposes.

14.5Documents

Yuzee may allow you to upload, submit or use documents, including:

  • aresumes;
  • bCVs;
  • ctranscripts;
  • dcertificates;
  • elicences;
  • fportfolios;
  • gcover letters;
  • hstatements;
  • ireferences;
  • japplication forms;
  • kassessment records;
  • lwork samples;
  • midentity-related documents, where required;
  • nvisa-related documents, where relevant and authorised;
  • osupport documents;
  • penrolment documents;
  • qemployment documents; and
  • rother documents relevant to your use of Yuzee.

You must only upload documents that you own or are authorised to use.

You must not upload fake, altered, misleading, fraudulent, unlawful, malicious or unauthorised documents.

14.6Document processing

Yuzee may process documents to provide the Services.

This may include:

  • auploading;
  • bstoring;
  • cscanning;
  • dformatting;
  • eextracting text;
  • fsummarising;
  • gclassifying;
  • hmatching;
  • icomparing;
  • janalysing;
  • kchecking completeness;
  • lpreparing application or RMO materials;
  • msharing with authorised recipients;
  • nretaining records;
  • odeleting or de-identifying documents; and
  • pusing AI Features or human review to support these activities.

Document processing may not be perfect. You are responsible for reviewing extracted, summarised, formatted, AI-generated or human-assisted document outputs before relying on them or sharing them.

14.7Sensitive documents and information

Some documents or User Content may contain sensitive information, including health information, disability information, counselling information, financial hardship information, visa-related information, identity information, government identifiers, family circumstances, support needs or other personal matters.

You should only upload or provide sensitive documents or information where they are relevant and where you are comfortable providing them.

Yuzee may ask for specific consent before collecting, using or sharing sensitive documents or sensitive information where required by law.

Yuzee may refuse to process, share or retain sensitive documents or sensitive information where we reasonably believe doing so is unnecessary, excessive, unsafe, unlawful, high-risk or inconsistent with the relevant service.

14.8Sharing User Content with third parties

Yuzee may share User Content with Institutions, Employers, Partners, service providers, payment providers, app stores, AI providers, analytics providers, support providers, cloud providers or other third parties where reasonably necessary for the Services and permitted by our Privacy Policy, Collection Notices, consent notices and applicable law.

For example, Yuzee may share selected User Content with Institutions, Employers or Partners to:

  • asupport an RMO request;
  • bsupport an Offer Request;
  • cprepare or progress an application;
  • drequest a response;
  • erequest an offer;
  • fverify relevant information;
  • gsupport counselling or review;
  • hsupport communication;
  • imanage a dispute or complaint;
  • jcomply with law; or
  • kprovide another authorised service.

Yuzee may redact, summarise, generalise, restrict or withhold User Content where we reasonably consider it appropriate for privacy, safety, relevance, compliance, quality or platform integrity.

14.9Organisation Content

If you submit, upload, enter, import, display, approve or share Organisation Content on behalf of an Organisation, you represent and warrant that:

  • ayou are authorised to do so;
  • bthe Organisation owns or has rights to use the Organisation Content;
  • cthe Organisation Content is accurate, current and not misleading;
  • dthe Organisation Content is lawful;
  • ethe Organisation Content does not infringe another person’s rights;
  • fthe Organisation Content does not breach confidentiality, privacy, consumer, education, employment, marketing, anti-discrimination or other legal obligations;
  • gthe Organisation Content is not harmful, malicious, unsafe or inappropriate; and
  • hthe Organisation Content complies with these Terms.

Organisation Content may include institution profiles, employer profiles, partner profiles, course information, job information, offer information, application information, images, logos, documents, reports, CRM records, messages and other organisation materials.

14.10Licence for Organisation Content

The Organisation grants Yuzee a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, copy, process, analyse, format, modify, adapt, display, publish, transmit, disclose, use and otherwise handle Organisation Content for the purpose of:

  • aproviding the Services;
  • bdisplaying organisation profiles;
  • cdisplaying courses, jobs, opportunities or services;
  • dmatching Organisations with Users;
  • esupporting RMO and Offer Requests;
  • foperating organisation dashboards;
  • gproviding CRM, reporting and analytics tools;
  • hprocessing subscriptions, credits, top-ups, overages and billing;
  • iproviding support;
  • jimproving Yuzee;
  • kcreating de-identified or aggregated insights;
  • lcomplying with law;
  • menforcing these Terms; and
  • nany other purpose described in these Terms, our Privacy Policy, Collection Notices, organisation agreements or consent notices.

14.11Prohibited Content

You must not submit, upload, enter, send, create, import, display, approve or share Content that:

  • ais false, misleading or deceptive;
  • bis unlawful;
  • cis discriminatory;
  • dis defamatory;
  • eis harassing, threatening, abusive or hateful;
  • fis sexually exploitative or inappropriate;
  • gexploits or harms minors or vulnerable people;
  • hpromotes violence, self-harm or illegal activity;
  • icontains malware, viruses, spyware, ransomware, harmful code or security threats;
  • jinfringes intellectual property rights;
  • kbreaches privacy rights;
  • lbreaches confidentiality obligations;
  • mcontains personal information you are not authorised to provide;
  • ncontains sensitive information you are not authorised to provide;
  • ocontains fake documents, fake qualifications, fake references, fake offers or fake identity information;
  • pmanipulates or attempts to manipulate matching, scoring, ranking, billing, credit, RMO or offer systems;
  • qis spam or unsolicited bulk content;
  • rimpersonates another person or organisation;
  • smisrepresents authority, qualifications, registration, accreditation, employment, enrolment, eligibility or identity;
  • tis likely to harm Yuzee, Users, Organisations or third parties; or
  • uotherwise breaches these Terms.

14.12Content moderation

Yuzee may review, moderate, edit, format, hide, restrict, reject, remove, suspend, preserve or report Content where we reasonably consider it necessary.

This may include action where Content appears to be:

  • ainaccurate;
  • boutdated;
  • cincomplete;
  • dmisleading;
  • eunlawful;
  • fharmful;
  • gunsafe;
  • hdiscriminatory;
  • iexploitative;
  • joffensive;
  • kprivacy-invasive;
  • lconfidential information shared without authority;
  • mintellectual property infringement;
  • nmalicious or technically harmful;
  • ospam;
  • pfraudulent;
  • qinconsistent with platform quality;
  • rinconsistent with user safety;
  • sinconsistent with legal or regulatory obligations; or
  • tinconsistent with these Terms.

Yuzee is not required to monitor every item of Content or independently verify all Content before it is displayed, used or shared.

14.13Reporting problematic Content

You may report Content that you believe is inaccurate, misleading, unlawful, harmful, unsafe, discriminatory, infringing, privacy-invasive or otherwise problematic.

Yuzee may review reported Content and take action where we reasonably consider it appropriate.

Yuzee is not required to remove, change or restrict Content solely because it has been reported.

14.14Backups and retained copies

If you delete Content or close your Account, some copies may remain for a period in backups, logs, archives, audit records, legal records, accounting records, dispute records, security records, support records, RMO records, offer records, organisation records or other systems.

Yuzee may retain Content where required or permitted by law, these Terms, our Privacy Policy, a Collection Notice, a consent notice, an organisation agreement or legitimate business needs.

Where appropriate and lawful, Yuzee may de-identify or aggregate retained Content.

14.15Content after sharing

If User Content or Organisation Content has already been shared with an Institution, Employer, Partner, payment provider, app store, service provider or other authorised third party, Yuzee may not be able to delete or retrieve all copies from that third party.

Third parties may retain copies according to their own legal obligations, privacy policies, record-keeping rules, contracts or operational requirements.

Yuzee may assist with deletion, correction or access requests where required by law or where reasonably practical, but Yuzee does not control all third-party systems.

14.16AI-generated Content

Yuzee may generate AI outputs based on User Content, Organisation Content, platform data, third-party information, prompts or other inputs.

AI-generated Content may include summaries, recommendations, explanations, messages, RMO summaries, comparison tables, suitability explanations, draft materials, reports or other outputs.

You are responsible for reviewing AI-generated Content before relying on it, submitting it, sending it, publishing it or sharing it.

You must not represent AI-generated Content as verified, official, endorsed, human-reviewed or guaranteed unless Yuzee expressly states this in writing.

14.17Feedback

If you provide feedback, suggestions, ideas, corrections, comments, survey responses or improvement requests to Yuzee, you grant Yuzee permission to use them without restriction or payment to you.

Yuzee may use feedback to improve products, services, AI Features, matching systems, user experience, content, support, pricing, reporting, analytics, safety and platform quality.

You should not provide confidential information as feedback unless Yuzee has expressly agreed to receive it as confidential.

14.18Content export

Yuzee may allow you to export certain Content, reports, records, documents or data.

Export availability may depend on your account type, plan, role, permissions, privacy rules, legal requirements, organisation settings, payment status, technical limits and Yuzee policies.

You are responsible for protecting any Content you export from Yuzee.

Organisations must not export User information unless authorised and lawful.

14.19No obligation to store Content forever

Yuzee is not required to store User Content or Organisation Content indefinitely.

Yuzee may delete, archive, restrict, de-identify or remove Content where:

  • athe Account is closed;
  • bthe Organisation Account is closed;
  • cthe Content is no longer required;
  • dthe relevant service has ended;
  • ethe Content breaches these Terms;
  • fthe Content creates legal, privacy, safety or security risk;
  • gretention is no longer necessary;
  • hstorage limits apply;
  • itechnical changes require removal; or
  • jYuzee is otherwise permitted or required to do so by law.

You should keep your own copies of important documents and information.

15

Acceptable Use

15.1General acceptable use

You must use Yuzee only for lawful, authorised and appropriate purposes.

You may use Yuzee only in a way that is consistent with:

  • athese Terms;
  • bour Privacy Policy;
  • cany Collection Notice or consent notice;
  • dany applicable product, subscription, plan, payment or organisation terms;
  • eany role or permission assigned to you;
  • fapplicable laws and regulations;
  • gapplicable third-party terms;
  • happlicable app store terms;
  • iapplicable payment provider terms; and
  • jthe intended purpose of the Platform.

You must not use Yuzee in a way that harms or may harm Yuzee, Users, Institutions, Employers, Partners, service providers, third parties, the Platform, data security, privacy, platform integrity or public trust.

15.2No unlawful use

You must not use Yuzee for any unlawful purpose.

You must not use Yuzee in a way that breaches or helps another person breach laws relating to:

  • aprivacy;
  • bdata protection;
  • cconsumer protection;
  • dmisleading or deceptive conduct;
  • espam or electronic marketing;
  • ftelemarketing;
  • geducation or training regulation;
  • hemployment law;
  • iworkplace law;
  • janti-discrimination;
  • kchild safety;
  • lintellectual property;
  • mconfidentiality;
  • ncybercrime;
  • ofraud;
  • ptaxation;
  • qpayment processing;
  • rmigration or visa rules;
  • sprofessional licensing;
  • thealth and safety;
  • urecord keeping; or
  • vany other applicable law, regulation, code, licence, registration or legal obligation.

15.3No false, misleading or deceptive conduct

You must not provide, upload, publish, send, approve or use false, misleading or deceptive information through Yuzee.

This includes:

  • afake profiles;
  • bfake accounts;
  • cfake names;
  • dfake organisations;
  • efake staff roles;
  • ffake qualifications;
  • gfake transcripts;
  • hfake resumes;
  • ifake certificates;
  • jfake references;
  • kfake work history;
  • lfake education history;
  • mfake course information;
  • nfake job information;
  • ofake offers;
  • pfake applications;
  • qfake RMO requests;
  • rfake payment information;
  • smisleading institution information;
  • tmisleading employer information;
  • umisleading partner information;
  • vmisleading eligibility information;
  • wmisleading funding or subsidy information;
  • xmisleading pricing information; or
  • yany other information likely to mislead Yuzee, Users, Organisations or third parties.

15.4No impersonation

You must not impersonate another person or organisation.

You must not:

  • ause another person’s identity without authority;
  • bcreate an account for another person without authority;
  • crepresent that you work for an Organisation if you do not;
  • drepresent that you have authority to act for an Organisation if you do not;
  • euse another person’s documents without authority;
  • fuse another person’s email address, phone number or contact details without authority;
  • gpretend to be Yuzee, a Yuzee staff member, an Institution, an Employer, a Partner or another User;
  • hmisrepresent your relationship with Yuzee or any third party; or
  • iotherwise mislead any person about your identity or authority.

15.5No misuse of AI Features

You must not misuse Yuzee’s AI Features.

You must not use AI Features to:

  • acreate fake documents;
  • bcreate fake qualifications;
  • ccreate fake transcripts;
  • dcreate fake resumes;
  • ecreate fake references;
  • fcreate fake offers;
  • gcreate misleading applications;
  • himpersonate another person;
  • imisrepresent your identity, eligibility, experience, qualifications or authority;
  • jgenerate spam;
  • kharass, threaten, abuse or exploit another person;
  • lgenerate discriminatory or unlawful content;
  • mmake or support unlawful, discriminatory or unfair decisions;
  • nbypass safety controls;
  • obypass usage limits;
  • preverse engineer prompts, systems, models, ranking logic or matching logic;
  • qextract proprietary datasets;
  • rscrape outputs at scale;
  • sgenerate malware, phishing, scams or harmful technical content;
  • tmanipulate matching, recommendation, scoring, offer, billing or credit systems; or
  • uotherwise use AI Features in a way that is harmful, unlawful, unsafe or inconsistent with these Terms.

15.6No misuse of personal information or data

You must not misuse personal information, sensitive information, User information, Organisation information, applicant data, CRM data, RMO data, offer data, documents, messages, analytics or reports available through Yuzee.

You must not:

  • aaccess information you are not authorised to access;
  • buse information for unauthorised purposes;
  • csell information obtained through Yuzee;
  • dscrape information from Yuzee;
  • eexport information except as authorised;
  • fcontact Users outside authorised purposes;
  • guse User information for unrelated marketing without lawful authority;
  • hdisclose information to unauthorised staff or third parties;
  • icombine Yuzee data with other datasets in a way that breaches law, consent or these Terms;
  • juse information for discriminatory, exploitative, unsafe, unlawful or harmful purposes;
  • kretain information longer than authorised or reasonably necessary;
  • lattempt to identify individuals from de-identified or aggregated data; or
  • motherwise misuse data available through Yuzee.

15.7No scraping, copying or data extraction

You must not scrape, crawl, copy, harvest, download, extract, index, mine, mirror or collect Yuzee data, Content, user information, organisation information, course data, job data, institution data, employer data, partner data, pricing data, analytics, matching outputs, AI outputs, prompts, reports or other Platform material without Yuzee’s written approval.

You must not use bots, spiders, crawlers, scrapers, automation tools, scripts, browser extensions, data mining tools, API abuse, manual extraction at scale or any similar method to collect or copy Yuzee data.

This restriction does not prevent you from using ordinary export features that Yuzee makes available to your Account, provided you use them only for authorised and lawful purposes.

15.8No technical misuse

You must not interfere with, disrupt, damage, compromise or misuse Yuzee’s systems.

You must not:

  • ahack or attempt to hack Yuzee;
  • bprobe, scan or test vulnerabilities without written authorisation;
  • cbypass authentication;
  • dbypass access controls;
  • ebypass payment controls;
  • fbypass usage limits;
  • gbypass entitlement checks;
  • hbypass role permissions;
  • iinterfere with security features;
  • jintroduce viruses, malware, ransomware, spyware, worms, trojans or harmful code;
  • koverload or disrupt Yuzee systems;
  • llaunch denial-of-service attacks;
  • mattempt unauthorised API access;
  • ninterfere with app, website, backend, database, payment or analytics systems;
  • oreverse engineer, decompile or disassemble Yuzee software except to the extent permitted by law;
  • paccess source code, models, prompts, systems, logs, databases or infrastructure without authority;
  • qexploit bugs or vulnerabilities;
  • rshare or publish vulnerabilities before responsible disclosure to Yuzee; or
  • sotherwise compromise the security, availability, integrity or performance of Yuzee.

15.9No harmful communications

You must not use Yuzee to send, publish, upload, approve or transmit communications that are:

  • aabusive;
  • bthreatening;
  • charassing;
  • ddiscriminatory;
  • ehateful;
  • fdefamatory;
  • gsexually inappropriate;
  • hexploitative;
  • imisleading;
  • jdeceptive;
  • kspam;
  • lunlawful;
  • mprivacy-invasive;
  • nconfidential information shared without authority;
  • omalicious;
  • pharmful to minors or vulnerable people;
  • qdesigned to pressure, manipulate or unfairly influence another person; or
  • rotherwise inappropriate or inconsistent with these Terms.

Yuzee may restrict, remove, block or report communications where we reasonably consider it necessary.

15.10No spam or unauthorised marketing

You must not use Yuzee to send spam, unsolicited bulk messages, unauthorised marketing, unsolicited offers, pressure-selling messages, misleading promotions or communications that breach spam, telemarketing, privacy or consumer laws.

Organisations must not use User contact details obtained through Yuzee for unrelated marketing unless they have lawful consent or another lawful basis.

If a User opts out of marketing or asks not to be contacted for a particular purpose, you must respect that request unless further contact is permitted or required by law.

15.11No discriminatory or exploitative conduct

You must not use Yuzee in a way that unlawfully discriminates against, excludes, exploits, targets, harasses or harms a person or group based on protected attributes or vulnerable circumstances.

This includes misuse connected with:

  • aage;
  • bdisability;
  • chealth status;
  • drace;
  • eethnicity;
  • fnationality;
  • greligion;
  • hsex;
  • igender identity;
  • jsexual orientation;
  • kpregnancy;
  • lfamily or carer responsibilities;
  • mmarital or relationship status;
  • npolitical opinion;
  • osocial origin;
  • pfinancial hardship;
  • qunemployment;
  • rmigration or visa status;
  • seducation background; or
  • tany other protected or sensitive attribute under applicable law.

Institutions, Employers and Partners must ensure their offers, selection processes, communications and use of User information comply with applicable anti-discrimination and fairness obligations.

15.12No misuse of RMO or offers

You must not misuse RMO, Offer Request or offer-related features.

You must not:

  • asubmit fake RMO requests;
  • bsubmit fake Offer Requests;
  • csubmit RMO requests using another person’s information without authority;
  • dsubmit false or misleading documents;
  • euse RMO to spam Institutions, Employers or Partners;
  • fmanipulate or attempt to manipulate offer workflows;
  • gpressure or harass Organisations;
  • hmake fake offers;
  • imake misleading offers;
  • jmake discriminatory offers;
  • kmake offers that are not genuinely available;
  • luse offers to collect User information for unrelated purposes;
  • mcontact Users outside authorised purposes;
  • nbypass credit or billing rules;
  • oconsume credits fraudulently;
  • pduplicate offer actions to manipulate billing or reporting; or
  • qotherwise misuse RMO or offer features.

15.13No payment, subscription or credit abuse

You must not misuse Yuzee’s payment, subscription, entitlement, credit, top-up, trial or billing systems.

You must not:

  • ause unauthorised payment methods;
  • bprovide false billing information;
  • ccreate accounts to abuse trials or promotions;
  • davoid payment obligations;
  • ebypass payment controls;
  • fmisuse refunds;
  • gmake false chargeback claims;
  • hmanipulate credit balances;
  • iduplicate Offer Actions;
  • jexploit billing errors;
  • kuse subscriptions outside authorised limits;
  • lresell credits without permission;
  • mtransfer entitlements without permission;
  • nconceal overage usage;
  • ouse paid features after payment reversal without permission; or
  • potherwise misuse billing, credits or entitlements.

15.14No interference with Yuzee’s business or reputation

You must not use Yuzee in a way that unfairly harms Yuzee’s business, reputation, users, partners, systems, services or commercial relationships.

This includes:

  • afalsely representing Yuzee’s services;
  • bfalsely claiming Yuzee endorsement;
  • cmisusing Yuzee branding;
  • dpublishing misleading information about Yuzee-generated outputs;
  • ereselling access without permission;
  • fusing Yuzee to build a competing dataset or service without permission;
  • ginterfering with Yuzee’s relationships with Users, Institutions, Employers or Partners;
  • husing Yuzee data for unauthorised commercial purposes;
  • iattempting to game rankings, matching, recommendations or analytics; or
  • jotherwise acting in bad faith.

15.15Organisation-specific acceptable use

Institutions, Employers, Partners and other Organisations must not:

  • apublish misleading course, job, offer or organisation information;
  • bmake offers that are not genuine;
  • cmake unlawful, discriminatory or exploitative offers;
  • dmisuse applicant, student, candidate or User information;
  • econtact Users outside authorised purposes;
  • fsell or share User information without authority;
  • gcreate fake staff accounts;
  • hallow unauthorised staff access;
  • imisrepresent registration, accreditation, licensing or authority;
  • jmisrepresent fees, funding, entry requirements or availability;
  • kmisrepresent job, placement, internship or employment conditions;
  • luse Yuzee to avoid legal or regulatory obligations;
  • mscrape or export data outside authorised tools;
  • nmanipulate reporting or analytics;
  • omisuse credits, top-ups or overages; or
  • potherwise use Yuzee in a way that creates risk for Users, Yuzee or third parties.

15.16Fair use

Yuzee may apply fair use limits to protect the Platform and ensure reliable service.

Fair use limits may apply to:

  • aAI usage;
  • bchat usage;
  • cmatching requests;
  • dRMO requests;
  • emessages;
  • fdocument uploads;
  • gexports;
  • hAPI usage;
  • idashboard activity;
  • jCRM records;
  • kstaff seats;
  • lreports;
  • msupport requests;
  • npayment actions;
  • ooffer actions; and
  • pother features.

Yuzee may restrict, slow, review or suspend usage that is excessive, automated, harmful, abnormal, abusive, outside the intended use, inconsistent with plan limits or likely to affect the Platform or other users.

15.17Responsible vulnerability disclosure

If you discover a security vulnerability or technical weakness in Yuzee, you must report it to Yuzee promptly and responsibly.

You must not:

  • aexploit the vulnerability;
  • baccess data you are not authorised to access;
  • cdisrupt systems;
  • ddisclose the vulnerability publicly before Yuzee has had a reasonable opportunity to investigate;
  • euse the vulnerability for personal gain;
  • fdemand payment without an approved program or agreement; or
  • gshare details with others in a way that increases risk.

Yuzee may investigate and take action to protect the Platform.

15.18Enforcement

If Yuzee reasonably believes that you have breached this Acceptable Use section or otherwise misused the Platform, Yuzee may take action.

This may include:

  • awarning you;
  • brequesting correction;
  • cremoving Content;
  • drestricting Content;
  • eblocking communications;
  • fblocking RMO actions;
  • gblocking offer actions;
  • hlimiting AI usage;
  • ilimiting exports;
  • jsuspending features;
  • ksuspending an Account;
  • lsuspending an Organisation Account;
  • mrevoking entitlements;
  • nreversing credits or usage records where appropriate;
  • ocancelling or refusing transactions where permitted;
  • ppreserving evidence;
  • qnotifying affected users or organisations;
  • rreporting serious matters to regulators, law enforcement, payment providers, app stores or other relevant parties where appropriate or required; and
  • sterminating access.

Yuzee may take action without prior notice where we reasonably consider immediate action necessary to protect Users, Organisations, Yuzee, data, security, legal rights, payment systems or platform integrity.

15.19Reporting misuse

You may report misuse of Yuzee by contacting Yuzee support.

Reports may relate to:

  • afake accounts;
  • bfake documents;
  • cfake offers;
  • dspam;
  • eharassment;
  • fprivacy misuse;
  • gdata misuse;
  • hdiscriminatory conduct;
  • imisleading course information;
  • jmisleading job information;
  • ksecurity issues;
  • lpayment abuse;
  • mRMO misuse;
  • norganisation misuse; or
  • oany other breach of these Terms.

Yuzee may review reports and take action where we reasonably consider it appropriate.

16

Intellectual Property

16.1Yuzee intellectual property

Yuzee and its licensors own all rights, title and interest in and to the Platform and Yuzee intellectual property.

This includes rights in:

  • athe Yuzee website;
  • bthe Yuzee app;
  • cYuzee software;
  • dsource code and object code;
  • ebackend systems;
  • fAPIs;
  • gdatabases;
  • hdata structures;
  • idashboards;
  • juser interfaces;
  • kdesigns;
  • llayouts;
  • mgraphics;
  • nicons;
  • ologos;
  • pnames;
  • qtrade marks;
  • rservice marks;
  • sbrand assets;
  • tproduct names;
  • uworkflows;
  • vprompts;
  • wAI configurations;
  • xAI workflows;
  • ymatching logic;
  • zsuitability scoring systems;
  • aaranking systems;
  • abrecommendation systems;
  • acpathway models;
  • adRMO workflows;
  • aeoffer workflows;
  • afpayment and entitlement systems;
  • agcredit systems;
  • ahsubscription logic;
  • aireports;
  • ajanalytics;
  • aktemplates;
  • alcopy;
  • amdocumentation;
  • antraining materials;
  • aocommercial materials;
  • apknow-how;
  • aqtrade secrets;
  • araggregated and de-identified insights;
  • asimprovements; and
  • atall related intellectual property rights.

Except for the limited rights expressly granted to you under these Terms, you do not receive any ownership rights in Yuzee or Yuzee intellectual property.

16.2Limited licence to use Yuzee

Subject to these Terms, Yuzee grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform for the purposes permitted by Yuzee.

For Individual Users, this licence is limited to personal, study, education, training, career, job, pathway, RMO and related purposes.

For Institutions, Employers, Partners and Organisations, this licence is limited to authorised organisation use in accordance with the applicable account, role, plan, subscription, agreement and these Terms.

This licence ends when your right to use Yuzee ends, your Account is closed, your access is suspended or terminated, or these Terms are terminated.

16.3Restrictions on use of Yuzee intellectual property

You must not, without Yuzee’s prior written approval:

  • acopy Yuzee software, designs, workflows, reports, content, datasets or materials;
  • breproduce Yuzee’s user interface, app design, website design or platform experience;
  • cmodify, adapt, translate or create derivative works from Yuzee intellectual property;
  • dreverse engineer, decompile, disassemble or attempt to derive source code, except to the extent permitted by law;
  • eaccess or use Yuzee to build a competing product, service, dataset, matching engine, AI workflow, recommendation system, RMO system or commercial platform;
  • fscrape, crawl, harvest, mine, extract or copy Yuzee data or Content at scale;
  • gcopy Yuzee’s matching logic, ranking logic, suitability scoring, AI workflows, prompts or product methods;
  • hremove, obscure or alter copyright, trade mark, proprietary rights or attribution notices;
  • isell, resell, rent, lease, sublicense, distribute or commercially exploit access to Yuzee;
  • juse Yuzee branding in a way that suggests endorsement, partnership, sponsorship or approval without permission;
  • kuse Yuzee Content outside the intended Platform functionality;
  • lpublish Yuzee reports, analytics, screenshots or outputs in a misleading way;
  • muse Yuzee intellectual property for unlawful, harmful or misleading purposes; or
  • notherwise infringe Yuzee’s rights or the rights of Yuzee’s licensors.

16.4User Content ownership

You retain ownership of User Content that you own.

Yuzee does not claim ownership of your personal profile information, documents, resumes, transcripts, messages, goals, preferences, uploaded files or other User Content simply because you submit it through Yuzee.

However, you grant Yuzee the licence described in these Terms so that Yuzee can provide, operate, protect and improve the Platform.

16.5Organisation Content ownership

Organisations retain ownership of Organisation Content that they own.

Organisation Content may include institution profiles, course information, employer profiles, job information, partner information, logos, descriptions, staff information, offer information, reports, documents and other materials provided by or on behalf of an Organisation.

The Organisation grants Yuzee the licence described in these Terms so that Yuzee can provide, display, process, match, analyse, report on, support and improve the Platform.

16.6Licence to use User Content and Organisation Content

You grant Yuzee permission to use User Content and Organisation Content as reasonably necessary to provide and improve Yuzee.

This includes permission to:

  • ahost;
  • bstore;
  • ccopy;
  • dprocess;
  • eanalyse;
  • fformat;
  • gsummarise;
  • hclassify;
  • imatch;
  • jrank;
  • kdisplay;
  • ltransmit;
  • mdisclose;
  • nshare with authorised recipients;
  • ouse in AI Features;
  • puse in RMO workflows;
  • quse in offer workflows;
  • ruse for support;
  • suse for safety and fraud prevention;
  • tuse for legal compliance;
  • uuse for reporting and analytics;
  • vcreate aggregated or de-identified insights; and
  • wotherwise use the content as described in these Terms, our Privacy Policy, Collection Notices or consent notices.

This licence is worldwide, non-exclusive, royalty-free, transferable and sublicensable, but only for the purposes described in these Terms and related policies.

16.7AI outputs

Yuzee may generate AI outputs, summaries, recommendations, explanations, messages, reports, match reasons, suitability scores, RMO summaries, draft documents or other outputs.

Subject to these Terms, Yuzee allows you to use AI outputs generated for you through your Account for your permitted personal, study, career, employment, application, institution, employer, partner or organisation purposes.

You are responsible for reviewing AI outputs before using, publishing, submitting, sending or relying on them.

You must not represent that an AI output is verified, official, human-reviewed, endorsed by Yuzee, endorsed by an Institution, endorsed by an Employer, endorsed by a Partner or guaranteed unless Yuzee expressly states this in writing.

Yuzee retains all rights in the Platform, AI systems, prompts, models, configurations, workflows, templates, matching systems, datasets, reports, analytics, software and methods used to generate AI outputs.

16.8Yuzee reports, dashboards and analytics

Yuzee may provide reports, dashboards, insights, analytics, estimates, match results, pathway results, CRM data, RMO data, credit usage data, offer data, conversion data or other outputs.

Unless Yuzee states otherwise, these outputs are provided for your internal or personal use only.

You must not publish, resell, redistribute or use Yuzee reports, analytics or insights in a misleading way.

Organisations must not use Yuzee reports or analytics in public marketing, investor materials, regulatory reporting, public claims or third-party publications unless Yuzee has approved the use or the use is expressly permitted by the applicable agreement.

16.9Aggregated and de-identified insights

Yuzee may create, own and use aggregated or de-identified data, insights, analytics, benchmarks, trends, models, reports and commercial intelligence derived from use of the Platform.

Yuzee may use aggregated or de-identified insights to:

  • aimprove Yuzee;
  • bimprove AI Features;
  • cimprove matching systems;
  • dimprove course, job, skills and pathway recommendations;
  • eunderstand platform performance;
  • fdevelop new products;
  • gsupport reporting;
  • hsupport research and development;
  • isupport commercial planning;
  • jsupport benchmarking;
  • kmonitor quality;
  • ldetect misuse;
  • mimprove security; and
  • nsupport other lawful business purposes.

Yuzee will take reasonable steps so that aggregated or de-identified insights do not identify individuals.

16.10Trade marks and branding

You must not use Yuzee’s name, logo, trade marks, product names, service marks, icons, designs, slogans, brand assets or similar branding without Yuzee’s prior written approval.

You must not:

  • aregister any name, domain, social media handle, app name, company name or trade mark that is confusingly similar to Yuzee;
  • buse Yuzee branding in a way that suggests endorsement, sponsorship, partnership, certification or approval without permission;
  • cuse Yuzee branding in a misleading, harmful, unlawful or disparaging way;
  • dalter Yuzee logos or brand assets without permission;
  • euse Yuzee branding in paid advertising without permission; or
  • fotherwise misuse Yuzee’s brand.

Organisations may refer to their participation in Yuzee only in the way Yuzee permits or approves.

16.11Third-party intellectual property

Yuzee may include or link to third-party content, software, datasets, APIs, payment tools, AI tools, app store tools, analytics tools, open-source software, institution information, employer information, partner information or other third-party materials.

Third-party materials may be owned by third parties and may be subject to third-party terms, licences, restrictions or policies.

You must comply with any applicable third-party intellectual property rights and terms.

Yuzee does not grant you rights in third-party intellectual property except to the extent Yuzee is authorised to do so and expressly makes those rights available through the Platform.

16.12Open-source software

Yuzee may use open-source software or other third-party software components.

Use of open-source components may be subject to separate licence terms.

Nothing in these Terms limits any rights you may have under an applicable open-source licence.

16.13Feedback and suggestions

If you provide feedback, suggestions, ideas, comments, corrections, improvements, feature requests, product ideas, bug reports, survey responses or other input to Yuzee, you grant Yuzee permission to use them without restriction, attribution or payment to you.

Yuzee may use feedback to:

  • aimprove the Platform;
  • bdevelop new features;
  • cimprove AI Features;
  • dimprove matching;
  • eimprove RMO workflows;
  • fimprove user experience;
  • gimprove support;
  • himprove pricing and subscriptions;
  • iimprove reporting and analytics;
  • jimprove safety and compliance;
  • kdevelop commercial strategies; and
  • lotherwise operate and improve Yuzee.

You should not provide confidential or proprietary information as feedback unless Yuzee has expressly agreed in writing to receive it as confidential.

16.14Intellectual property complaints

If you believe Content available through Yuzee infringes your intellectual property rights, you may contact Yuzee.

Your notice should include:

  • ayour name and contact details;
  • bidentification of the intellectual property right you claim is infringed;
  • cidentification of the Content you say is infringing;
  • dwhere the Content appears on Yuzee;
  • ean explanation of why you believe the Content infringes your rights;
  • fevidence of your ownership or authority to act for the rights holder;
  • ga statement that the information in your notice is accurate; and
  • hany other information reasonably requested by Yuzee.

Yuzee may review the notice and take action where we reasonably consider it appropriate.

Possible actions may include removing, restricting, disabling, preserving or reinstating Content, contacting the relevant user or Organisation, requesting further information or taking no action where we do not consider action appropriate.

16.15Reservation of rights

All rights not expressly granted to you under these Terms are reserved by Yuzee and its licensors.

No rights are granted by implication, waiver or estoppel.

Your use of Yuzee does not give you any ownership interest in the Platform or Yuzee intellectual property.

17

Third-Party Services

17.1Use of third-party services

Yuzee may use, connect to, rely on or make available Third-Party Services to provide, operate, improve, secure, analyse, monetise or support the Platform.

Third-Party Services may include:

  • apayment providers;
  • bapp stores;
  • cbanks and card networks;
  • dAI providers;
  • ecloud hosting providers;
  • fdata storage providers;
  • ganalytics providers;
  • hcrash reporting providers;
  • imarketing attribution providers;
  • jemail providers;
  • kSMS providers;
  • lphone and communication providers;
  • mcustomer support tools;
  • nidentity, verification or security providers;
  • oinstitutions;
  • pemployers;
  • qpartners;
  • rgovernment websites and datasets;
  • spublic information sources;
  • teducation, job, skills or labour market datasets;
  • uAPIs and integrations;
  • vexternal websites; and
  • wother third-party platforms, services, products or tools.

Yuzee may add, remove, replace, suspend or change Third-Party Services from time to time.

17.2Third-party terms and policies

Your use of Third-Party Services may be subject to separate terms, policies, rules, fees, privacy policies, refund policies, data practices, security practices, account rules or service conditions.

You are responsible for reviewing and complying with any third-party terms that apply to your use of those services.

These Terms do not replace third-party terms.

Yuzee is not responsible for a third party’s terms, policies, fees, decisions, systems, availability, security, privacy practices, content, products, services or performance, except to the extent required by law or expressly agreed by Yuzee in writing.

17.3Payment providers

Yuzee may use third-party payment providers to process payments, subscriptions, credits, top-ups, overages, refunds, disputes, invoices or other billing-related activities.

Payment providers may include Stripe, Apple, Google, banks, card networks, payment gateways, invoice providers or other payment processors.

Payment providers may collect, process and store payment-related information according to their own terms and privacy policies.

Yuzee may receive payment-related information from payment providers, such as transaction IDs, payment status, refund status, dispute status, customer references, invoice references, payment method references and fraud signals.

Yuzee does not control all payment-provider decisions, including card declines, payment reversals, chargebacks, dispute outcomes, bank fees, currency conversion, payment delays, fraud checks or provider account restrictions.

17.4App stores

If you download the Yuzee app or purchase a Paid Service through Apple, Google or another app store, your use may be subject to that app store’s terms and policies.

App stores may control:

  • aapp download rules;
  • bdevice compatibility;
  • capp updates;
  • din-app purchases;
  • esubscriptions;
  • fpayment methods;
  • gcancellation processes;
  • hrefund processes;
  • ifamily sharing;
  • jaccount access;
  • kregional availability;
  • lcontent restrictions;
  • mapp review rules; and
  • nother app-store requirements.

Yuzee may not be able to directly modify, cancel or refund purchases processed by an app store unless the app store allows it.

You are responsible for managing app-store subscriptions through the relevant app store account where required.

17.5AI providers

Yuzee may use third-party AI providers or AI infrastructure providers to operate AI Features.

Third-party AI providers may assist with:

  • aAI chat;
  • bcontent generation;
  • csummaries;
  • drecommendations;
  • edocument analysis;
  • fmatching support;
  • gclassification;
  • hextraction;
  • imoderation;
  • jsafety checks;
  • kanalytics; and
  • lother AI-supported functionality.

Yuzee will take reasonable steps to manage privacy, security and data protection risks when using third-party AI providers.

AI providers may experience outages, errors, latency, model changes, safety restrictions, output limitations or service changes that affect Yuzee’s AI Features.

Yuzee does not guarantee that third-party AI services will always be available, accurate, complete, current or suitable for your circumstances.

17.6Analytics, attribution and product tools

Yuzee may use third-party analytics, attribution, experimentation, paywall, crash reporting, monitoring, marketing or product tools.

These tools may help Yuzee:

  • aunderstand feature usage;
  • bmeasure performance;
  • cdetect crashes and errors;
  • dimprove user experience;
  • emanage subscriptions or entitlements;
  • ftest product changes;
  • gunderstand conversion;
  • hmanage paywalls or campaigns;
  • idetect fraud or misuse;
  • jimprove app stability;
  • kimprove marketing attribution;
  • lunderstand support needs; and
  • mimprove platform quality.

Where possible and appropriate, Yuzee may use safe, high-level, aggregated, bucketed or de-identified attributes rather than raw sensitive information.

Yuzee should not intentionally provide raw counselling notes, raw chat messages, uploaded document contents, transcripts, passport or visa details, exact GPS location, detailed health information, disability details, financial hardship notes or similar sensitive information to external analytics, attribution or paywall tools unless there is a lawful basis, appropriate consent where required and appropriate safeguards.

17.7Cloud, hosting and infrastructure providers

Yuzee may use third-party cloud, hosting, database, storage, security, monitoring, logging, backup, content delivery, email, SMS, phone, support, development, testing and infrastructure providers.

These providers help Yuzee operate, secure, scale, maintain and improve the Platform.

Third-party infrastructure providers may process or store information in Australia or overseas, depending on Yuzee’s configuration, provider locations, product design, availability, legal requirements and the applicable Privacy Policy.

Yuzee will take reasonable steps required by law to protect personal information when using service providers.

17.8Institutions, Employers and Partners as third parties

Institutions, Employers and Partners are third parties unless Yuzee expressly states otherwise.

They may make their own decisions about:

  • awhether to respond to a User;
  • bwhether to make an Offer;
  • coffer conditions;
  • dcourse availability;
  • eadmission;
  • fenrolment;
  • gfees;
  • hrefunds;
  • ifunding;
  • jjob interviews;
  • khiring;
  • lemployment;
  • mplacements;
  • ninternships;
  • osupport services;
  • pcompliance requirements; and
  • qother matters within their control.

Yuzee is not responsible for third-party decisions, services, content, offers, enrolments, employment conditions, refunds, conduct or outcomes, except to the extent required by law or expressly agreed in writing.

17.9External links

Yuzee may include links to external websites, apps, portals, documents, payment pages, government pages, institution pages, employer pages, partner pages or other online resources.

External links are provided for convenience, information, workflow support or service delivery.

Yuzee does not control external websites or resources unless we expressly state otherwise.

When you access an external website or service, you do so at your own risk and subject to that third party’s own terms, privacy policy, fees, security practices and content.

17.10Public and government sources

Yuzee may use public, government, regulator, education, employment, labour market, skills, funding or other official sources to support the Platform.

These sources may help Yuzee provide course information, job information, skills information, institution information, accreditation signals, pathway information, funding information or other insights.

However, public and government information may be incomplete, delayed, changed, withdrawn, interpreted differently or not suitable for your circumstances.

You should always verify important official information directly with the relevant official source before relying on it.

17.11Third-party availability and interruptions

Third-Party Services may be unavailable, delayed, suspended, changed, restricted or discontinued.

This may affect Yuzee features, including:

  • alogin;
  • bpayments;
  • csubscriptions;
  • dapp-store purchases;
  • eAI Features;
  • fmatching;
  • ganalytics;
  • hemails;
  • iSMS messages;
  • jpush notifications;
  • kdocument processing;
  • ldashboards;
  • mreporting;
  • nRMO workflows;
  • ooffer workflows;
  • pintegrations;
  • qsupport; and
  • rdata access.

Yuzee is not responsible for third-party outages, failures, delays, restrictions, data issues, service changes or discontinuation, except to the extent required by law.

17.12Third-party data and outputs

Third-party data, content, outputs, recommendations, links, responses, offers, reports, payment statuses, app-store statuses, AI outputs or integration results may be incomplete, delayed, inaccurate, unavailable or changed.

Yuzee may process, display, summarise, match, rank, analyse or transmit third-party information, but this does not mean Yuzee guarantees its accuracy, completeness, availability, legality or suitability.

Yuzee may correct, remove, restrict, reprocess or stop using third-party data where we reasonably consider it appropriate.

17.13No endorsement

Yuzee’s use of, connection to, display of, link to or integration with a Third-Party Service does not mean Yuzee endorses, guarantees, certifies, controls or is responsible for that third party.

Similarly, the presence of an Institution, Employer, Partner, course, job, offer, website, product, payment provider, AI provider, app store or integration on Yuzee does not necessarily mean Yuzee endorses or guarantees it.

17.14Third-party accounts and credentials

Some features may require you to connect, authenticate or use a third-party account.

You are responsible for:

  • amaintaining access to the third-party account;
  • bcomplying with third-party terms;
  • ckeeping third-party credentials secure;
  • dmanaging third-party permissions;
  • edisconnecting integrations when no longer needed;
  • fensuring you have authority to connect the account; and
  • gchecking what information may be shared between Yuzee and the third party.

Yuzee may disconnect, suspend or restrict an integration where we reasonably consider it necessary for security, privacy, compliance, technical, payment, user safety or platform integrity reasons.

17.15Third-party fees

Third parties may charge fees, including app-store fees, payment processing fees, bank fees, card fees, currency conversion fees, SMS charges, telecommunications fees, data charges, subscription fees, service fees or other charges.

Yuzee is not responsible for third-party fees unless Yuzee expressly agrees otherwise or the law requires otherwise.

You should check third-party fees before using a third-party service.

17.16Changes to third-party services

Yuzee may change the third-party providers it uses from time to time.

Yuzee may do this for reasons including:

  • aperformance;
  • bsecurity;
  • cprivacy;
  • dcompliance;
  • ecost;
  • favailability;
  • gfeature improvements;
  • hproduct strategy;
  • iprovider changes;
  • jtechnical requirements;
  • klegal requirements; and
  • loperational needs.

Yuzee may not always provide advance notice of third-party provider changes unless required by law, contract or a specific enterprise agreement.

17.17Third-party disputes

If you have a dispute with a third party, including an Institution, Employer, Partner, app store, payment provider, bank, AI provider, service provider or external website, you may need to resolve that dispute directly with the relevant third party.

Yuzee may assist where reasonably appropriate and within our control, but Yuzee is not required to resolve third-party disputes unless required by law or expressly agreed in writing.

17.18Yuzee’s responsibility for third-party services

To the maximum extent permitted by law, Yuzee is not responsible for:

  • athird-party content;
  • bthird-party terms;
  • cthird-party privacy practices;
  • dthird-party security practices;
  • ethird-party fees;
  • fthird-party outages;
  • gthird-party delays;
  • hthird-party decisions;
  • ithird-party errors;
  • jthird-party data quality;
  • kthird-party AI outputs;
  • lthird-party payment processing;
  • mthird-party app-store processes;
  • nthird-party refunds;
  • othird-party offers;
  • pthird-party enrolment or employment decisions;
  • qthird-party misconduct; or
  • rthird-party products or services.

Nothing in this section limits any rights, remedies, guarantees or protections that cannot lawfully be excluded, restricted or modified.

18

Availability, Maintenance and Beta Features

18.1Platform availability

Yuzee aims to provide a reliable and useful Platform, but we do not guarantee that Yuzee will always be available, uninterrupted, error-free, secure, fast or compatible with every device, browser, operating system, network, location, app version or third-party service.

Access to Yuzee may be affected by:

  • aplanned maintenance;
  • bemergency maintenance;
  • ctechnical issues;
  • dsoftware bugs;
  • esecurity issues;
  • fcyberattacks;
  • gnetwork outages;
  • hinternet service provider issues;
  • icloud provider issues;
  • japp store issues;
  • kpayment provider issues;
  • lAI provider issues;
  • manalytics provider issues;
  • nemail, SMS or push notification provider issues;
  • oInstitution, Employer or Partner system issues;
  • pdata provider issues;
  • qhigh usage;
  • rdevice or browser incompatibility;
  • slegal or regulatory requirements;
  • tsafety or fraud controls;
  • uforce majeure events; and
  • vother circumstances outside Yuzee’s reasonable control.

18.2No guaranteed uptime

Unless Yuzee agrees to a specific service level in a separate written agreement, Yuzee does not guarantee any particular uptime, response time, processing time, support time, RMO turnaround time, AI response time, payment processing time, offer response time, dashboard availability or feature availability.

Any timeframes displayed or communicated through Yuzee are estimates only unless Yuzee expressly states that they are binding.

18.3Planned maintenance

Yuzee may perform planned maintenance, updates, upgrades, migrations, testing, repairs or improvements from time to time.

Planned maintenance may affect access to:

  • athe website;
  • bthe app;
  • cAccounts;
  • dAI Features;
  • ematching;
  • fRMO features;
  • goffer workflows;
  • hdashboards;
  • iCRM tools;
  • jreporting;
  • kpayments;
  • lsubscriptions;
  • mcredits;
  • nintegrations;
  • odocuments;
  • pmessages; and
  • qother Platform features.

Where reasonable, Yuzee may provide notice of planned maintenance. However, Yuzee may not always provide advance notice.

18.4Emergency maintenance and urgent changes

Yuzee may perform emergency maintenance or urgent changes without notice where we reasonably consider it necessary.

This may include action to:

  • afix critical bugs;
  • baddress security vulnerabilities;
  • cprevent fraud or misuse;
  • dprotect personal information;
  • eprotect sensitive information;
  • fprevent data loss;
  • gmaintain platform integrity;
  • hrespond to third-party provider issues;
  • icomply with law;
  • jrespond to regulator, court, payment provider or app store requirements;
  • kprevent harm to Users, Organisations or Yuzee; or
  • lrestore service.

Emergency maintenance may temporarily limit, suspend or remove access to some or all features.

18.5Updates and app versions

Yuzee may release updates to the website, app, backend, APIs, dashboards, AI Features, matching systems, payment systems, security systems, data models or other parts of the Platform.

You may need to install app updates, update your browser, update your operating system, clear cache, refresh permissions or take other steps to continue using Yuzee.

Yuzee may stop supporting older app versions, operating systems, devices, browsers or integrations where we reasonably consider it necessary for security, performance, compatibility, compliance or product quality.

If you do not install updates or use a supported version, some features may not work correctly or may become unavailable.

18.6Feature changes

Yuzee is an evolving platform. We may add, remove, rename, redesign, limit, suspend, replace, test, improve or discontinue features from time to time.

Feature changes may affect:

  • acourse matching;
  • bjob matching;
  • cskills matching;
  • dAI chat;
  • eAI counselling-style support;
  • fsuitability scores;
  • gpathway recommendations;
  • hRMO workflows;
  • iOffer Requests;
  • jinstitution dashboards;
  • kemployer dashboards;
  • lpartner dashboards;
  • mCRM tools;
  • nreporting;
  • osubscriptions;
  • pcredits;
  • qtop-ups;
  • rpayment flows;
  • sapp screens;
  • twebsite pages;
  • udocuments;
  • vmessages;
  • wnotifications;
  • xintegrations; and
  • yother parts of Yuzee.

Where a change materially affects a paid service, Yuzee will take reasonable steps to notify affected users where required by law or by the applicable product terms.

18.7Beta, pilot and experimental features

Yuzee may make beta, pilot, experimental, early access, preview, test or limited-release features available.

Beta features may:

  • abe incomplete;
  • bcontain bugs;
  • cchange quickly;
  • dproduce unexpected results;
  • ehave limited documentation;
  • fhave limited support;
  • gbe available only to selected users;
  • hbe removed at any time;
  • ibe less reliable than general-release features;
  • jhave limited data retention;
  • khave different privacy or consent notices;
  • lhave different usage limits; and
  • mbe subject to additional terms.

You use beta features at your own risk, subject to your non-excludable legal rights.

Yuzee may use feedback, usage data, error reports and performance information from beta features to improve the Platform.

18.8AI feature changes

Yuzee may change AI Features from time to time.

Changes may include:

  • achanging AI models;
  • bchanging prompts;
  • cchanging matching logic;
  • dchanging safety filters;
  • echanging output formats;
  • fchanging suitability score explanations;
  • gchanging document-processing methods;
  • hchanging usage limits;
  • ichanging available AI tools;
  • jchanging third-party AI providers;
  • kadding or removing human review steps;
  • limproving accuracy or safety; and
  • mrestricting certain AI outputs.

AI outputs may vary over time, even where similar information is provided.

A previous AI output does not guarantee that future AI outputs will be the same.

18.9Matching and recommendation changes

Yuzee may update matching systems, ranking systems, recommendation logic, suitability scores, datasets, filters, weightings, explanations or pathway models from time to time.

This may cause your matches, recommendations, shortlist, ranking, suitability scores or explanations to change.

Changes may occur because of:

  • anew information;
  • bupdated course data;
  • cupdated job data;
  • dupdated skills data;
  • eupdated institution information;
  • fupdated employer information;
  • gupdated user preferences;
  • hupdated AI systems;
  • iquality improvements;
  • jproduct testing;
  • kcompliance requirements;
  • luser feedback;
  • mdata corrections; and
  • nplatform improvements.

Yuzee does not guarantee that matches or recommendations will remain the same over time.

18.10Third-party service interruptions

Yuzee may rely on Third-Party Services. If a Third-Party Service is unavailable, delayed, restricted, changed or discontinued, some Yuzee features may not work properly or may be unavailable.

Third-party interruptions may affect:

  • alogin;
  • bpayments;
  • capp-store purchases;
  • dsubscriptions;
  • erefunds;
  • fcredits;
  • gentitlements;
  • hAI Features;
  • idocument processing;
  • jemails;
  • kSMS messages;
  • lpush notifications;
  • manalytics;
  • ndashboards;
  • oCRM tools;
  • pRMO workflows;
  • qOffer Requests;
  • rinstitution responses;
  • semployer responses;
  • tpartner integrations; and
  • uother features.

Yuzee is not responsible for third-party outages, provider changes, delays, failures, restrictions or discontinuation, except to the extent required by law.

18.11Security controls and feature restrictions

Yuzee may restrict, suspend, delay or disable features where we reasonably consider it necessary for security, privacy, safety, legal compliance, fraud prevention, payment management, platform quality or operational reasons.

This may include restricting:

  • alogin;
  • baccount creation;
  • cAI usage;
  • ddocument uploads;
  • emessages;
  • fRMO requests;
  • goffer actions;
  • hpayment actions;
  • isubscription changes;
  • jcredit usage;
  • kexports;
  • lintegrations;
  • morganisation dashboards;
  • nstaff access;
  • oreporting; and
  • pother features.

Yuzee may apply these restrictions automatically or manually.

18.12Data backup and data loss

Yuzee may use backups, logs, recovery tools, monitoring and other safeguards to help protect data.

However, no online platform can guarantee that data will never be lost, corrupted, delayed, overwritten or unavailable.

You should keep your own copies of important information, including:

  • aresumes;
  • btranscripts;
  • ccertificates;
  • dapplication documents;
  • eoffer documents;
  • finstitution communications;
  • gemployer communications;
  • hpayment receipts;
  • iinvoices;
  • jreports;
  • kexported data; and
  • lany other important records.

Yuzee is not responsible for loss caused by your failure to keep your own copies, except to the extent required by law.

18.13User responsibilities for access

You are responsible for:

  • amaintaining a suitable device;
  • bmaintaining internet access;
  • ckeeping your browser updated;
  • dkeeping your operating system updated;
  • ekeeping the Yuzee app updated;
  • fmaintaining access to your email account;
  • gmaintaining access to your phone number where SMS or calls are used;
  • hmanaging push notification settings;
  • ikeeping account details current;
  • jmaintaining app-store account access where required;
  • kmaintaining payment-provider account access where required;
  • lkeeping login details secure; and
  • mfollowing Yuzee’s reasonable technical instructions.

Yuzee is not responsible for access issues caused by your device, network, browser, operating system, app version, email account, phone number, app-store account, payment account or third-party settings, except to the extent required by law.

18.14Enterprise service levels

An Organisation may have specific service levels, support levels, uptime commitments, data residency commitments, response times or maintenance notice requirements only if Yuzee agrees to them in a separate written agreement.

If there is a conflict between this section and a signed written agreement between Yuzee and an Organisation, the signed written agreement will apply to the extent of the conflict.

18.15No liability for changes required by law or third parties

Yuzee may modify, suspend or discontinue features where required or reasonably necessary because of:

  • alaw changes;
  • bregulator requirements;
  • ccourt orders;
  • dapp store requirements;
  • epayment provider requirements;
  • fAI provider requirements;
  • gcloud provider requirements;
  • hdata provider requirements;
  • isecurity incidents;
  • jprivacy risks;
  • kthird-party contract changes;
  • ltechnology changes; or
  • moperational requirements.

Yuzee is not responsible for loss caused by changes required by law, regulators, courts, app stores, payment providers or other third parties, except to the extent required by law.

18.16Support during outages

Yuzee may provide support during outages, maintenance or service interruptions through available channels.

Support availability may depend on:

  • athe nature of the issue;
  • buser type;
  • caccount type;
  • dsubscription plan;
  • epaid service status;
  • fsupport capacity;
  • gthird-party provider status;
  • hseverity;
  • isafety impact;
  • jpayment impact;
  • kdata impact;
  • llegal requirements; and
  • moperational priorities.

Yuzee may prioritise issues that affect security, privacy, payments, active RMO requests, active paid services, high-impact organisation accounts or large numbers of users.

18.17No promise that every issue will be fixed

Yuzee may investigate bugs, errors, compatibility issues, support requests, feature requests and complaints.

Yuzee does not guarantee that every issue will be fixed, every feature request will be implemented, every compatibility issue will be resolved, or every user-preferred change will be made.

Yuzee may decide how to prioritise product changes, fixes, support, maintenance and improvements.

18.18Consumer law

Nothing in this section excludes, restricts or modifies any right, remedy, guarantee or protection that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

Where Yuzee is required by law to provide a remedy for a failure to meet a consumer guarantee, Yuzee will provide the remedy required by law.

19

Suspension and Termination

19.1Yuzee may suspend or restrict access

Yuzee may suspend, restrict, downgrade, disable, block or limit access to all or part of the Platform if we reasonably believe it is necessary.

This may apply to:

  • aan Individual User Account;
  • ban Organisation Account;
  • ca staff user;
  • dan administrator;
  • ean Institution;
  • fan Employer;
  • ga Partner;
  • ha subscription;
  • ia paid entitlement;
  • jcredits;
  • ktop-ups;
  • lRMO access;
  • mOffer Request features;
  • nmessaging features;
  • oAI Features;
  • pdocument uploads;
  • qdashboards;
  • rCRM tools;
  • sreports;
  • tintegrations; or
  • uany other feature or access right.

19.2Reasons for suspension or restriction

Yuzee may suspend or restrict access if we reasonably believe:

  • ayou have breached these Terms;
  • byou have breached another applicable Yuzee policy or agreement;
  • cyour Account has been compromised;
  • dyour Account is being used without authority;
  • eyour Account contains false, misleading, incomplete or unauthorised information;
  • fyou have provided fake, altered or misleading documents;
  • gyou have misused AI Features;
  • hyou have misused RMO or Offer Request features;
  • iyou have made, submitted or supported fake, misleading, unlawful, discriminatory or harmful offers;
  • jyou have misused User information, applicant information, CRM information or Organisation information;
  • kyou have breached privacy, confidentiality, consumer, education, employment, anti-discrimination, spam, telemarketing or other legal obligations;
  • lyou have failed to pay Fees when due;
  • ma payment has failed, been reversed, disputed, charged back or flagged as high risk;
  • nyou have misused credits, top-ups, trials, promotions, subscriptions or entitlements;
  • oyou have attempted to bypass payment, access, usage, safety, consent or security controls;
  • pyou have used Yuzee for spam, harassment, abuse, fraud, scraping, hacking or unlawful activity;
  • qyour use creates a security, privacy, safety, legal, regulatory, payment, reputational or platform integrity risk;
  • ryour Organisation has failed to manage staff access properly;
  • syour Organisation is no longer authorised, registered, accredited, licensed or eligible where that status is required;
  • tYuzee receives serious complaints about your conduct, content, offers, services or use;
  • uYuzee is required or requested to act by law, regulator, court order, payment provider, app store, partner obligation or third-party service requirement;
  • vcontinued access may harm Yuzee, Users, Organisations or third parties; or
  • wsuspension or restriction is otherwise reasonably necessary to protect the Platform.

19.3Immediate suspension

Yuzee may suspend or restrict access immediately and without prior notice where we reasonably consider immediate action necessary.

This may include situations involving:

  • asecurity incidents;
  • bsuspected fraud;
  • cunauthorised access;
  • dprivacy risk;
  • edata breach risk;
  • fharm to minors or vulnerable users;
  • gunlawful conduct;
  • hpayment fraud;
  • iserious misuse of User information;
  • jfake or harmful offers;
  • kharassment or threats;
  • lplatform abuse;
  • mregulatory risk;
  • ncourt order or legal requirement;
  • oapp store or payment provider requirement; or
  • pserious risk to Yuzee, Users, Organisations or third parties.

Where reasonable and lawful, Yuzee may notify you after taking action.

19.4Notice of suspension

Where practical, lawful and appropriate, Yuzee may notify you of a suspension or restriction and provide information about the reason.

Yuzee may withhold details where disclosure could:

  • acompromise security;
  • bcompromise privacy;
  • ccompromise an investigation;
  • dreveal confidential information;
  • eincrease risk to a person;
  • fallow further misuse;
  • gbreach law;
  • hbreach a regulator, court, payment provider, app store or third-party requirement; or
  • iharm Yuzee, Users, Organisations or third parties.

19.5Effect of suspension or restriction

If access is suspended or restricted, you may lose access to some or all features.

This may affect:

  • alogin;
  • baccount settings;
  • cprofile access;
  • dsaved matches;
  • eAI Features;
  • fdocuments;
  • gmessages;
  • hRMO requests;
  • iOffer Requests;
  • joffer responses;
  • kcounsellor review;
  • lsupport services;
  • mpaid features;
  • nsubscriptions;
  • ocredits;
  • ptop-ups;
  • qdashboards;
  • rCRM records;
  • sreporting;
  • tintegrations;
  • ubilling tools;
  • vexports; and
  • wOrganisation Account features.

Yuzee may preserve records, Content, data, messages, payment records, support records, RMO records, offer records, audit logs or other information while the suspension is investigated or where retention is required or permitted by law.

19.6Reinstatement after suspension

Yuzee may reinstate access if the issue that caused the suspension or restriction is resolved to Yuzee’s reasonable satisfaction.

Yuzee may require conditions before reinstatement, including:

  • aidentity verification;
  • bage or consent verification;
  • corganisation authority verification;
  • dpayment of outstanding Fees;
  • eupdated payment method;
  • fcorrection of inaccurate information;
  • gremoval of problematic Content;
  • himproved staff access controls;
  • iconfirmation of compliance obligations;
  • jsecurity remediation;
  • kwritten assurance of future compliance;
  • lupdated documents;
  • mupdated privacy or consent records; or
  • nany other step reasonably necessary to protect Yuzee, Users, Organisations or the Platform.

Yuzee is not required to reinstate access if we reasonably believe doing so would create unacceptable risk.

19.7Termination by Yuzee

Yuzee may terminate your Account, Organisation Account, subscription, entitlement, access or right to use the Platform if:

  • ayou seriously breach these Terms;
  • byou repeatedly breach these Terms;
  • cyou fail to remedy a breach after notice where notice is provided;
  • dyou engage in fraud, unlawful conduct, harassment, abuse, hacking, scraping, spam, privacy misuse or serious platform misuse;
  • eyou provide false, misleading or unauthorised information;
  • fyou submit fake documents, fake offers, fake accounts or fake organisation information;
  • gyou misuse User information or Organisation information;
  • hyou fail to pay Fees when due;
  • ipayment is reversed, disputed or charged back and not resolved;
  • jyou misuse credits, entitlements, trials, refunds or subscriptions;
  • kyou create legal, security, privacy, payment, safety, reputational or operational risk;
  • lyour Organisation ceases to be authorised, registered, accredited, licensed or eligible where required;
  • myour continued use may harm Yuzee, Users, Organisations or third parties;
  • nYuzee is required to terminate access by law, regulator, court order, payment provider, app store, partner obligation or third-party service requirement; or
  • oYuzee discontinues the relevant service, product, plan, account type or Platform feature.

19.8Termination by you

You may stop using Yuzee at any time.

You may request closure of your Account through the Platform or by contacting Yuzee support.

Closing your Account may affect access to:

  • asaved matches;
  • bAI chats;
  • cdocuments;
  • dmessages;
  • eRMO requests;
  • fOffer Requests;
  • gactive offers;
  • hcounsellor review;
  • isupport history;
  • jpaid features;
  • ksubscriptions;
  • lentitlements;
  • mcredits;
  • ninvoices;
  • oreports; and
  • pother Platform records.

Account closure does not automatically cancel all app-store subscriptions, external payment arrangements, organisation agreements, invoices, unpaid Fees or third-party processes unless the relevant cancellation process is completed.

19.9Termination by Organisations

An Organisation may request closure or termination of its Organisation Account in accordance with these Terms, any applicable plan terms and any separate written agreement.

Organisation termination may be subject to:

  • aminimum term commitments;
  • bnotice periods;
  • cunpaid Fees;
  • dactive billing periods;
  • eactive subscriptions;
  • fcredit expiry rules;
  • gtop-up rules;
  • hoverage rules;
  • iactive RMO workflows;
  • jactive offers;
  • kactive applicant or CRM records;
  • ldata export or transition rules;
  • mlegal, tax, audit, accounting and record-keeping obligations;
  • nsigned agreement terms; and
  • oapplicable law.

Unless Yuzee agrees otherwise in writing, Organisation termination does not cancel unpaid Fees already incurred.

19.10Outstanding Fees

Suspension, restriction, account closure or termination does not affect Fees already incurred before the effective date of suspension, closure or termination.

You remain responsible for:

  • aunpaid subscription Fees;
  • bunpaid invoices;
  • capproved overages;
  • dtop-ups already purchased;
  • emanaged services already provided or committed;
  • fusage charges already incurred;
  • gpayment provider fees where applicable;
  • hchargeback or dispute-related amounts where lawful;
  • itaxes; and
  • jany other amounts lawfully payable.

Nothing in this section limits any non-excludable rights you may have under the Australian Consumer Law or other applicable law.

19.11Refunds after suspension or termination

Suspension, restriction or termination does not automatically entitle you to a refund.

Refunds will be handled in accordance with:

  • athese Terms;
  • bapplicable product terms;
  • csubscription terms;
  • dplan terms;
  • eapp store rules;
  • fpayment provider rules;
  • gany separate written agreement; and
  • happlicable law.

Yuzee will not exclude, restrict or modify any refund, remedy, guarantee or protection that cannot lawfully be excluded, restricted or modified.

19.12Effect on credits and entitlements

If your Account, Organisation Account, subscription, entitlement or access is suspended, restricted, cancelled, expired or terminated, Yuzee may:

  • apause or remove access to paid features;
  • bpause or remove access to RMO features;
  • cpause or remove access to AI Features;
  • dpause or remove access to dashboards;
  • epause or remove access to CRM tools;
  • fpause or remove access to reports;
  • gblock new Offer Actions;
  • hblock credit usage;
  • iexpire monthly credits;
  • jrestrict top-up credits;
  • krevoke entitlements;
  • lcancel support windows;
  • mmove the Account to free or read-only access;
  • npreserve billing records; and
  • otake other steps reasonably necessary to manage access and risk.

19.13Effect on active RMO requests and offers

Suspension, restriction, account closure or termination may affect active RMO requests, Offer Requests, offers, messages, support actions and third-party workflows.

Yuzee may:

  • apause RMO requests;
  • bstop outreach;
  • cnotify relevant parties where appropriate;
  • dpreserve records;
  • ecancel pending requests;
  • frestrict further communications;
  • ghide or remove offers;
  • hblock new responses;
  • ilimit access to documents;
  • jprovide limited access to important records where required or appropriate; or
  • ktake other steps reasonably necessary to protect Users, Organisations, Yuzee or third parties.

Yuzee is not responsible for third-party consequences of suspension, restriction, closure or termination, except to the extent required by law.

19.14Data after suspension or termination

After suspension, restriction, account closure or termination, Yuzee may delete, de-identify, archive, restrict or retain information in accordance with our Privacy Policy, these Terms, any applicable agreement and applicable law.

Yuzee may retain information where required or permitted for:

  • alegal compliance;
  • btax and accounting records;
  • caudit records;
  • dpayment and billing records;
  • echargeback and dispute records;
  • ffraud prevention;
  • gsecurity;
  • hprivacy and data breach response;
  • iuser safety;
  • jchild safety;
  • kcomplaint handling;
  • lRMO records;
  • moffer records;
  • norganisation records;
  • osupport history;
  • penforcement of these Terms;
  • qlegal claims;
  • rbackup and disaster recovery;
  • slegitimate business purposes; and
  • tany other purpose permitted by law.

19.15Removal of Content

Yuzee may remove, hide, restrict, de-index, archive, preserve or disable Content after suspension, restriction or termination.

This may include:

  • auser profiles;
  • bdocuments;
  • cmessages;
  • dAI chats;
  • eRMO requests;
  • fOffer Requests;
  • goffers;
  • hinstitution profiles;
  • iemployer profiles;
  • jpartner profiles;
  • kcourse information;
  • ljob information;
  • mreports;
  • npublic pages;
  • odashboards; and
  • pother Content.

Yuzee may retain copies where required or permitted for legal, accounting, audit, dispute, security, support, backup, compliance or legitimate business purposes.

19.16Appeals and review

Yuzee may provide a process for requesting review of a suspension, restriction or termination.

To request review, you should contact Yuzee and provide:

  • ayour account email;
  • byour organisation name, if applicable;
  • ca description of the issue;
  • dany relevant evidence;
  • esteps you have taken to fix the issue; and
  • fany other information reasonably requested by Yuzee.

Yuzee may review the request and decide whether to uphold, modify or reverse the action.

Yuzee is not required to provide an appeal process where the matter involves serious risk, legal restriction, regulator direction, court order, payment provider requirement, app store requirement, security risk, privacy risk or other circumstances where review is not appropriate.

19.17Survival

Any section of these Terms that by its nature should continue after suspension, closure, cancellation, expiry or termination will continue to apply.

This may include sections relating to:

  • apayment obligations;
  • brefunds;
  • cdata retention;
  • dprivacy;
  • eintellectual property;
  • fUser Content licences;
  • gOrganisation Content licences;
  • hconfidentiality;
  • iacceptable use;
  • jlimitations of liability;
  • kdisclaimers;
  • ldispute resolution;
  • mgoverning law;
  • nrecords;
  • oaudit;
  • penforcement; and
  • qany other provisions intended to survive.
20

Disclaimers, Liability and Consumer Guarantees

20.1This section applies only to the extent permitted by law

This section applies to the maximum extent permitted by law.

Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee, warranty, condition or protection that cannot lawfully be excluded, restricted or modified.

This includes any rights you may have under the Australian Consumer Law.

If any part of this section is unlawful, void or unenforceable, that part will apply only to the extent permitted by law, and the rest of these Terms will continue to apply.

20.2Australian Consumer Law

If you are a consumer under the Australian Consumer Law, you may have rights and remedies that cannot be excluded, restricted or modified.

Yuzee does not exclude, restrict or modify those rights.

Where Yuzee is legally required to provide a remedy for a failure to meet a consumer guarantee, Yuzee will provide the remedy required by law.

Where the law permits Yuzee to limit its liability for a breach of a consumer guarantee, Yuzee’s liability is limited, at Yuzee’s choice, to one or more of the following:

  • asupplying the relevant services again;
  • bpaying the cost of having the relevant services supplied again;
  • creplacing the relevant goods or digital products, where applicable;
  • drepairing the relevant goods or digital products, where applicable;
  • epaying the cost of replacing or repairing the relevant goods or digital products, where applicable; or
  • fanother remedy permitted by law.

20.3Yuzee provides decision-support, not guaranteed outcomes

Yuzee provides technology, matching, guidance, AI, pathway, RMO, institution, employer, partner, communication and support services.

Yuzee does not guarantee any particular education, employment, financial, migration, career, personal, institutional, employer, partner or commercial outcome.

Without limiting the rest of these Terms, Yuzee does not guarantee that:

  • ayou will receive any offer;
  • byou will receive multiple offers;
  • cany Institution, Employer or Partner will respond;
  • dany Institution will accept, admit or enrol you;
  • eany Employer will interview, hire or employ you;
  • fany course, job, placement, internship or opportunity will be available;
  • gany course will be suitable for you;
  • hany job will be suitable for you;
  • iany recommendation will be the best option for you;
  • jany Suitability Score will be correct;
  • kany AI output will be accurate or complete;
  • lany RMO process will succeed;
  • many paid service will produce a particular outcome;
  • nany Institution, Employer or Partner will honour, continue or maintain an offer;
  • oyou will obtain funding, subsidy, scholarship, loan, licence, registration, visa, work rights or approval;
  • pyou will achieve any particular salary, job, enrolment, qualification, career progression or life outcome; or
  • qan Organisation will receive any particular number of views, matches, leads, applications, offer requests, enrolments, hires, placements, revenue or commercial return.

20.4Platform and service disclaimer

Yuzee will take reasonable steps to provide the Platform with due care and skill where required by law.

However, subject to your non-excludable legal rights, Yuzee does not guarantee that the Platform will be:

  • auninterrupted;
  • berror-free;
  • calways available;
  • dsecure from every possible threat;
  • efree from bugs;
  • fcompatible with every device, browser, operating system or app version;
  • gavailable in every location;
  • hsuitable for every user;
  • isuitable for every Organisation;
  • jfree from third-party outages;
  • kfree from data errors;
  • lfree from AI errors;
  • mfree from matching errors;
  • nfree from delays; or
  • oavailable for every intended purpose.

20.5AI and matching disclaimer

Yuzee may use AI Features, matching systems, suitability scores, ranking systems, recommendation tools, data analysis, automation and human-assisted workflows.

Subject to your non-excludable legal rights, Yuzee does not guarantee that AI outputs, matches, rankings, recommendations, summaries, reports, suitability scores, explanations or pathway suggestions will be:

  • aaccurate;
  • bcomplete;
  • ccurrent;
  • dunbiased;
  • esuitable for your circumstances;
  • fsuitable for your organisation;
  • gaccepted by an Institution, Employer or Partner;
  • hreviewed by a human;
  • ierror-free;
  • jbased on complete information; or
  • kappropriate for making important decisions without independent verification.

You are responsible for reviewing and verifying AI outputs, matches, recommendations and suitability scores before relying on them.

20.6Third-party disclaimer

Yuzee may display, transmit, process, summarise, rank, recommend, integrate with or link to third-party information, products, services, platforms, offers or systems.

Subject to your non-excludable legal rights, Yuzee is not responsible for:

  • aInstitution decisions;
  • bEmployer decisions;
  • cPartner decisions;
  • dcourse availability;
  • ejob availability;
  • foffer conditions;
  • gadmission decisions;
  • henrolment decisions;
  • iemployment decisions;
  • jplacement decisions;
  • krefund decisions made by third parties;
  • lthird-party fees;
  • mthird-party privacy practices;
  • nthird-party security practices;
  • othird-party websites;
  • pthird-party outages;
  • qapp store decisions;
  • rpayment provider decisions;
  • sAI provider outages or changes;
  • tdata provider errors;
  • ugovernment or regulator information changes; or
  • vany other third-party act, omission, information, content, decision, service or system.

20.7User responsibility

You are responsible for your own decisions and actions when using Yuzee.

Before relying on information or acting on a recommendation, match, offer, AI output, pathway suggestion, suitability score, RMO response or third-party communication, you should verify important information directly with the relevant official source.

This may include verifying information with:

  • aan Institution;
  • ban Employer;
  • ca Partner;
  • da regulator;
  • ea government body;
  • fa professional body;
  • ga funding provider;
  • ha payment provider;
  • ian app store;
  • ja qualified adviser; or
  • kanother official or reliable source.

Yuzee is not responsible for decisions you make based on incomplete, incorrect, outdated, misunderstood or unverified information, except to the extent required by law.

20.8Limitation of liability

To the maximum extent permitted by law, Yuzee’s total aggregate liability to you arising out of or in connection with these Terms, the Platform, the Services, any Paid Service, any RMO process, any subscription, any credits, any offer workflow or your use of Yuzee is limited to the greater of:

  • athe amount you paid to Yuzee for the relevant Paid Service giving rise to the claim in the 3 months before the claim arose; or
  • bA$100.

For Organisation Accounts, unless a separate written agreement states otherwise, Yuzee’s total aggregate liability to the Organisation arising out of or in connection with these Terms, the Platform, the Services, any subscription, credits, top-ups, overages, RMO visibility, offer workflow, dashboard, report or organisation service is limited to the greater of:

  • athe Fees paid by the Organisation to Yuzee for the relevant service giving rise to the claim in the 3 months before the claim arose; or
  • bA$500.

This limitation does not apply to liability that cannot lawfully be limited or excluded.

20.9Exclusion of certain losses

To the maximum extent permitted by law, Yuzee is not liable for:

  • aindirect loss;
  • bconsequential loss;
  • cspecial loss;
  • dincidental loss;
  • epunitive damages;
  • floss of profit;
  • gloss of revenue;
  • hloss of business;
  • iloss of opportunity;
  • jloss of goodwill;
  • kloss of reputation;
  • lloss of anticipated savings;
  • mloss of data, except to the extent liability cannot be excluded by law;
  • nloss caused by third-party services;
  • oloss caused by Institution, Employer or Partner decisions;
  • ploss caused by unavailable courses, jobs, offers or opportunities;
  • qloss caused by failed payments, app-store issues or payment-provider issues outside Yuzee’s control;
  • rloss caused by your failure to verify information;
  • sloss caused by your inaccurate or misleading information;
  • tloss caused by your breach of these Terms;
  • uloss caused by unauthorised account access where you failed to keep your credentials secure; or
  • vloss that Yuzee could not reasonably have anticipated.

This exclusion applies whether the claim is based in contract, tort, negligence, statute, equity, restitution or any other legal basis, except to the extent the law does not permit the exclusion.

20.10Liability for free services

To the maximum extent permitted by law, Yuzee is not liable for loss arising from free features, free trials, free matches, free AI guidance, free reports, free RMO features, free plans, promotional credits or beta features, except where liability cannot lawfully be excluded.

Nothing in this section limits your non-excludable rights under the Australian Consumer Law or other applicable law.

20.11Liability for beta features

Beta, pilot, experimental, early access, test or preview features are provided for testing and feedback.

To the maximum extent permitted by law, Yuzee is not liable for loss arising from your use of beta features, including loss caused by bugs, errors, changes, removal, incomplete functionality, output issues, data issues or service interruption.

You should not rely on beta features for critical decisions unless Yuzee expressly states that the feature is suitable for that purpose.

20.12No liability for user or organisation conduct

Yuzee is not responsible for the conduct, content, communications, offers, decisions, actions or omissions of Users, Institutions, Employers, Partners or other Organisations, except to the extent required by law.

This includes:

  • afalse User information;
  • bfalse Organisation information;
  • cmisleading course information;
  • dmisleading job information;
  • efake or misleading documents;
  • ffake or misleading offers;
  • gdiscriminatory conduct;
  • hharassment;
  • ispam;
  • jmisuse of User information;
  • kstaff misuse;
  • lthird-party privacy breaches;
  • mpayment misuse by a user;
  • nfailure to honour an offer; or
  • ofailure to comply with law.

Yuzee may take action where we reasonably consider it appropriate, but Yuzee is not responsible for every act or omission of Platform users.

20.13Indemnity by users

To the maximum extent permitted by law, you indemnify Yuzee and its officers, employees, contractors, agents, service providers and related entities against loss, damage, liability, cost or expense arising from or connected with:

  • ayour breach of these Terms;
  • byour misuse of Yuzee;
  • cyour unlawful conduct;
  • dyour User Content;
  • eyour documents;
  • fyour false, misleading or unauthorised information;
  • gyour infringement of another person’s rights;
  • hyour misuse of AI Features;
  • iyour misuse of RMO or offer features;
  • jyour misuse of personal information;
  • kyour unauthorised account access caused by your failure to keep credentials secure;
  • lyour payment misuse, chargeback misuse or billing misuse; or
  • many claim by a third party arising from your conduct.

This indemnity does not apply to the extent the loss is caused by Yuzee’s fraud, wilful misconduct, negligence, breach of these Terms or breach of law.

20.14Indemnity by Organisations

To the maximum extent permitted by law, each Organisation indemnifies Yuzee and its officers, employees, contractors, agents, service providers and related entities against loss, damage, liability, cost or expense arising from or connected with:

  • athe Organisation’s breach of these Terms;
  • bthe Organisation’s breach of any separate agreement with Yuzee;
  • cOrganisation Content;
  • dinaccurate, outdated or misleading course, job, offer, provider, employer or partner information;
  • eunauthorised staff access;
  • fstaff misuse;
  • gmisuse of User information;
  • hprivacy breaches caused by the Organisation;
  • iunlawful, misleading, discriminatory, exploitative or harmful offers;
  • jbreach of education, employment, consumer, privacy, anti-discrimination, spam, telemarketing or other laws;
  • kbilling misuse;
  • lcredit misuse;
  • munauthorised payment method use;
  • ndisputes between the Organisation and a User;
  • odisputes between the Organisation and another third party; or
  • pany claim by a User, regulator, third party or staff member arising from the Organisation’s conduct.

This indemnity does not apply to the extent the loss is caused by Yuzee’s fraud, wilful misconduct, negligence, breach of these Terms or breach of law.

20.15Mitigation

Each party must take reasonable steps to reduce or mitigate loss where it is reasonable and lawful to do so.

You must notify Yuzee promptly if you become aware of a problem that may cause loss, including account compromise, data misuse, incorrect billing, incorrect credit usage, misleading offers, RMO errors or security issues.

20.16No double recovery

A party must not recover the same loss more than once.

If a refund, credit, reversal, insurance payment, third-party payment or other remedy has already compensated a party for a loss, any further claim must be reduced to reflect that compensation.

20.17Fairness and small business contracts

Yuzee intends these Terms to operate fairly and lawfully.

Nothing in these Terms is intended to create an unfair contract term or to mislead a consumer or small business about rights that cannot be excluded.

If any term is found to be unfair, void, unlawful or unenforceable, it will apply only to the extent permitted by law, and the rest of these Terms will continue to apply where lawful.

20.18No exclusion for serious misconduct where prohibited

Nothing in these Terms excludes or limits liability for:

  • afraud;
  • bwilful misconduct;
  • cliability that cannot lawfully be excluded;
  • dbreach of non-excludable consumer guarantees;
  • edeath or personal injury caused by negligence, where liability cannot be excluded;
  • fprivacy or data breach liability that cannot lawfully be excluded; or
  • gany other liability that cannot lawfully be excluded, restricted or modified.

20.19Relationship with other agreements

If Yuzee enters into a separate written agreement with an Organisation, that agreement may contain separate liability, indemnity, service level, data protection, confidentiality, payment or dispute terms.

If there is a conflict between this section and a signed written agreement between Yuzee and the Organisation, the signed written agreement will apply to the extent of the conflict, unless the law requires otherwise.

20.20Legal review required

Yuzee should obtain legal advice before publishing this section.

Liability limits, indemnities, refund terms, consumer law wording, small business contract terms, privacy liability, AI disclaimers, app-store terms and B2B contract terms should be reviewed by Australian legal counsel before the Terms go live.

21

Complaints and Disputes

21.1Contact Yuzee first

If you have a complaint, concern or dispute about Yuzee, you should contact Yuzee first so we can try to understand and resolve the issue.

You can contact Yuzee at:

Support: [insert support email]
Privacy: [insert privacy email]
Billing: [insert billing email]
Legal: [insert legal email]
Postal address: [insert postal address]

Yuzee may also provide in-app support, help centre forms, dashboard support tools or other complaint channels.

21.2Types of complaints

You may contact Yuzee about issues including:

  • aaccount access;
  • baccount security;
  • cprofile information;
  • dcourse matches;
  • ejob matches;
  • fsuitability scores;
  • gAI outputs;
  • hAI safety concerns;
  • iinaccurate information;
  • jRMO requests;
  • kOffer Requests;
  • loffers or responses received through Yuzee;
  • minstitution, employer or partner conduct;
  • ndocuments;
  • omessages or communications;
  • pprivacy or data handling;
  • qconsent;
  • rdeletion or access requests;
  • spayments;
  • tsubscriptions;
  • ucredits;
  • vtop-ups;
  • woverages;
  • xrefunds;
  • yapp-store purchases;
  • ztechnical issues;
  • aasafety concerns;
  • abmisuse of Yuzee; and
  • acany other issue connected with the Platform.

21.3Information to include

When making a complaint or raising a dispute, you should provide enough information for Yuzee to understand and investigate the issue.

This may include:

  • ayour name;
  • byour account email;
  • cyour phone number, if relevant;
  • dyour Organisation name, if relevant;
  • eyour role, if relevant;
  • fthe date the issue occurred;
  • ga clear description of the issue;
  • hscreenshots;
  • icopies of relevant messages;
  • jrelevant documents;
  • ktransaction IDs;
  • linvoice numbers;
  • msubscription details;
  • ncredit or usage records;
  • oRMO or Offer Request details;
  • pnames of any relevant Institution, Employer or Partner;
  • qwhat outcome you are requesting; and
  • rany other information Yuzee reasonably requests.

You should not send unnecessary sensitive information unless it is relevant to the complaint.

21.4Yuzee’s complaint review process

Yuzee may review complaints by:

  • aacknowledging the complaint;
  • basking for more information;
  • cchecking account records;
  • dchecking payment records;
  • echecking subscription and entitlement records;
  • fchecking credit and usage records;
  • gchecking RMO records;
  • hchecking offer records;
  • ichecking messages and support records;
  • jchecking technical logs;
  • kcontacting relevant staff;
  • lcontacting relevant Institutions, Employers or Partners where appropriate;
  • mreviewing applicable laws, policies and product terms;
  • ndeciding what action, if any, is appropriate; and
  • ocommunicating the outcome where appropriate.

Yuzee may prioritise complaints based on urgency, safety, privacy, payment impact, active RMO status, user vulnerability, legal risk, platform risk, number of affected users and operational impact.

21.5Urgent complaints

You should clearly mark a complaint as urgent if it involves:

  • aaccount compromise;
  • bunauthorised access;
  • csuspected data breach;
  • dprivacy misuse;
  • echild safety risk;
  • fserious harassment;
  • gthreats or abuse;
  • hdiscriminatory conduct;
  • ifake or harmful offers;
  • jfraud;
  • kpayment fraud;
  • lserious technical issue affecting payment or access;
  • munlawful conduct;
  • nrisk of harm to a person; or
  • oany other serious safety, legal, privacy or security concern.

Yuzee may take immediate action where we reasonably consider it necessary, including suspending access, preserving records, removing content, restricting communications, blocking offers, contacting third parties, notifying affected users or reporting matters where required or appropriate.

21.6Privacy complaints

If your complaint relates to privacy, personal information, sensitive information, consent, data access, correction, deletion or a suspected data breach, you should contact Yuzee’s privacy contact first.

Privacy contact: [insert privacy email]

Yuzee may ask you to verify your identity before responding to a privacy complaint or request.

Yuzee will handle privacy complaints in accordance with our Privacy Policy and applicable law.

If you are not satisfied with Yuzee’s response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

21.7Billing and payment disputes

If your complaint relates to billing, payments, subscriptions, credits, top-ups, overages, refunds, chargebacks, app-store purchases or payment-provider issues, you should contact Yuzee promptly.

You should include relevant payment details, such as receipt, invoice number, transaction reference, app-store receipt, payment provider reference, subscription plan, purchase date and amount paid.

Yuzee may review payment records, entitlement records, usage records, subscription records, support records and payment-provider information.

If the purchase was made through an app store or third-party payment provider, you may need to use that app store or payment provider’s complaint, refund or dispute process.

Nothing in this section limits any non-excludable rights or remedies you may have under the Australian Consumer Law or other applicable law.

21.8RMO and offer complaints

If your complaint relates to an RMO request, Offer Request, organisation response or offer, Yuzee may review relevant RMO records, offer records, messages, user information, organisation information and consent records.

Yuzee may also contact the relevant Institution, Employer or Partner where appropriate.

Yuzee may take action such as:

  • aasking the organisation to clarify information;
  • bcorrecting or updating information;
  • cremoving or hiding an offer;
  • drestricting organisation access;
  • epausing an RMO request;
  • fescalating the matter internally;
  • gpreserving records;
  • hnotifying affected users where appropriate; or
  • itaking other steps Yuzee considers reasonable.

Yuzee cannot guarantee that it can resolve all disputes between Users and Institutions, Employers or Partners.

21.9AI and matching complaints

If your complaint relates to AI outputs, recommendations, suitability scores, rankings, summaries, pathway suggestions or matching results, Yuzee may review the issue and may use your feedback to improve the Platform.

Yuzee may not always change or remove an AI output or recommendation, but may take action where we reasonably consider it inaccurate, unsafe, harmful, misleading, discriminatory, privacy-invasive or otherwise inappropriate.

You should not rely on disputed AI outputs, matches, recommendations or suitability scores until you have verified important information independently.

21.10Organisation complaints

If you use Yuzee on behalf of an Organisation, complaints may need to be raised by an authorised organisation owner, administrator, billing contact or other authorised representative.

Organisation complaints may relate to:

  • asubscriptions;
  • binvoices;
  • cpayment methods;
  • dcredits;
  • etop-ups;
  • foverages;
  • gstaff access;
  • hCRM records;
  • ireporting;
  • jRMO visibility;
  • koffer actions;
  • lapplicant records;
  • morganisation profile information;
  • nplan features;
  • ointegrations;
  • pdata access;
  • qsuspension or restriction; and
  • rother organisation account issues.

Yuzee may require proof of authority before discussing or changing Organisation Account information.

21.11Third-party complaints

Some complaints may relate to third parties rather than Yuzee.

This may include complaints about:

  • aan Institution;
  • ban Employer;
  • ca Partner;
  • dan app store;
  • ea payment provider;
  • fa bank;
  • ga card issuer;
  • han AI provider;
  • ia government body;
  • ja regulator;
  • ka public dataset;
  • la third-party website;
  • ma telecommunications provider;
  • nan email or SMS provider; or
  • oanother external service.

Yuzee may assist where reasonably appropriate and within our control, but you may need to contact the relevant third party directly.

21.12External agencies and regulators

Depending on the issue, you may have the right to contact an external agency, regulator, ombudsman or tribunal.

This may include:

  • aa state or territory consumer affairs or fair trading agency;
  • bthe Office of the Australian Information Commissioner for privacy issues;
  • cthe Australian Competition and Consumer Commission for consumer or competition issues;
  • dthe Australian Communications and Media Authority for spam or communications issues;
  • ethe Australian Skills Quality Authority for vocational education and training provider issues;
  • fthe Tertiary Education Quality and Standards Agency for higher education provider issues;
  • gthe Commonwealth Ombudsman for some education and international student provider issues;
  • hthe Australian Human Rights Commission or a state/territory human rights or anti-discrimination body;
  • ia small business commissioner or ombudsman, where relevant;
  • ja payment provider or app store dispute process;
  • ka court or tribunal; or
  • lanother regulator or dispute resolution body relevant to the issue.

Yuzee does not prevent you from exercising legal rights or contacting a regulator where you are entitled to do so.

21.13Good faith resolution

Before starting formal legal proceedings, each party should try to resolve the dispute in good faith, unless urgent legal action is required.

Good faith resolution may include:

  • aproviding clear details of the issue;
  • bproviding relevant evidence;
  • cresponding to reasonable requests for information;
  • dallowing a reasonable time for investigation;
  • econsidering practical remedies;
  • fescalating internally where appropriate; and
  • gcommunicating respectfully.

This section does not prevent either party from seeking urgent relief, contacting a regulator, making a privacy complaint, exercising consumer rights or taking action where delay may cause harm.

21.14Timeframes

Yuzee will try to respond to complaints within a reasonable time.

Response times may depend on:

  • athe complexity of the issue;
  • bthe information provided;
  • cwhether further evidence is required;
  • dwhether third parties need to be contacted;
  • ewhether the issue involves privacy, safety, fraud, payment, RMO, legal or technical matters;
  • fsupport capacity;
  • gpublic holidays;
  • hbusiness hours; and
  • ioperational priorities.

Yuzee may provide updates where a complaint takes longer to resolve.

21.15Remedies

Depending on the issue and applicable law, Yuzee may offer or apply remedies such as:

  • aexplanation;
  • bcorrection;
  • ctechnical fix;
  • daccount update;
  • edata correction;
  • fcontent removal;
  • gmessage restriction;
  • hRMO review;
  • ioffer correction;
  • jcredit correction;
  • kinvoice correction;
  • lrefund where required or appropriate;
  • mresupply of a service;
  • naccount reinstatement;
  • ofeature access restoration;
  • psuspension of a user or organisation;
  • qprivacy remediation;
  • rsecurity remediation; or
  • sanother remedy Yuzee considers appropriate.

Nothing in this section limits remedies that cannot lawfully be excluded.

21.16Records of complaints

Yuzee may keep records of complaints, disputes, investigations, evidence, communications, outcomes and related actions.

These records may be used for:

  • asupport;
  • bdispute resolution;
  • cquality assurance;
  • dlegal compliance;
  • eaudit;
  • fprivacy compliance;
  • gsecurity;
  • hfraud prevention;
  • ipayment management;
  • jplatform improvement;
  • kstaff training;
  • lregulatory response;
  • menforcement of these Terms; and
  • nlegal claims.

Yuzee will handle personal information in complaint records in accordance with our Privacy Policy and applicable law.

21.17No retaliation

Users and Organisations must not retaliate against another person for raising a good faith complaint, privacy concern, safety concern, security concern, consumer concern or legal concern.

Retaliation may include harassment, threats, discrimination, misuse of information, unfair treatment, removal of offers for improper reasons or other harmful conduct.

Yuzee may restrict or suspend access where we reasonably believe retaliation has occurred.

21.18False or abusive complaints

You must not make complaints that are knowingly false, misleading, malicious, abusive, threatening, discriminatory, spam, fraudulent or made for an improper purpose.

Yuzee may restrict or suspend access if complaints are misused.

This does not prevent you from raising a complaint in good faith, even if the complaint is not ultimately upheld.

21.19Continuing obligations during a dispute

Unless Yuzee states otherwise or the law requires otherwise, the parties must continue to comply with these Terms during a complaint or dispute.

This includes obligations relating to:

  • aaccount security;
  • bpayment;
  • cprivacy;
  • dconfidentiality;
  • eacceptable use;
  • fdata protection;
  • gcommunication standards;
  • horganisation access;
  • iRMO conduct;
  • joffer conduct; and
  • klegal compliance.

21.20Legal rights preserved

Nothing in this section prevents you from exercising any right, remedy, guarantee or protection that cannot lawfully be excluded, restricted or modified.

Nothing in this section prevents Yuzee from taking urgent action to protect Users, Organisations, personal information, sensitive information, payment systems, security, legal rights or the Platform.

22

Changes to These Terms

22.1Yuzee may update these Terms

Yuzee may update, amend, replace or modify these Terms from time to time.

Yuzee may do this to reflect changes to:

  • athe Platform;
  • bthe website;
  • cthe app;
  • dAI Features;
  • ematching systems;
  • fRMO features;
  • gOffer Request workflows;
  • hinstitution services;
  • iemployer services;
  • jpartner services;
  • ksubscriptions;
  • lcredits;
  • mtop-ups;
  • noverages;
  • opayment systems;
  • papp-store requirements;
  • qthird-party services;
  • rprivacy, security or data practices;
  • slegal or regulatory requirements;
  • tbusiness operations;
  • uuser safety;
  • vplatform quality; or
  • wany other matter relevant to Yuzee.

22.2Effective date

The current version of these Terms will show an effective date.

The effective date tells you when that version of the Terms starts applying.

Yuzee may also keep records of earlier versions of the Terms for legal, compliance, audit, dispute, account, payment, subscription or operational purposes.

22.3Notice of changes

Yuzee may notify you of changes to these Terms by reasonable methods, including:

  • aposting the updated Terms on the website;
  • bposting the updated Terms in the app;
  • cdisplaying an in-app notice;
  • ddisplaying a dashboard notice;
  • esending an email;
  • fsending a message through the Platform;
  • gincluding a notice during login;
  • hincluding a notice during checkout, subscription renewal or account update;
  • inotifying an Organisation administrator; or
  • jusing another reasonable communication method.

The method of notice may depend on the nature of the change, your account type, your communication settings, your use of paid services, your organisation role and legal requirements.

22.4Material changes

If Yuzee makes a material change to these Terms, Yuzee will take reasonable steps to notify affected users before or when the change takes effect, where required by law or where reasonable in the circumstances.

A material change may include a change that significantly affects:

  • ayour rights;
  • byour obligations;
  • cpaid service terms;
  • dsubscription terms;
  • ecredit usage;
  • foverage rules;
  • grefund rules;
  • hcancellation rights;
  • iRMO support terms;
  • jorganisation obligations;
  • kprivacy or data handling terms;
  • lliability terms;
  • macceptable use rules;
  • naccount suspension rules; or
  • oother important terms.

Yuzee may make urgent changes with shorter or no prior notice where reasonably necessary for legal compliance, security, privacy, fraud prevention, user safety, payment provider requirements, app store requirements, regulator requirements or platform integrity.

22.5Continued use after changes

If you continue to access or use Yuzee after updated Terms take effect, you accept the updated Terms.

This may include continuing to:

  • aaccess the website;
  • buse the app;
  • clog in to your Account;
  • duse AI Features;
  • euse matching features;
  • fparticipate in RMO;
  • gsend or receive messages;
  • hupload documents;
  • iuse Organisation Account features;
  • juse institution, employer or partner dashboards;
  • kuse paid services;
  • lcontinue a subscription;
  • muse credits or top-ups; or
  • notherwise use the Platform.

Nothing in this section limits any rights, remedies, guarantees or protections that cannot lawfully be excluded, restricted or modified.

22.6If you do not agree to updated Terms

If you do not agree to updated Terms, you must stop using Yuzee.

You may also be able to:

  • aclose your Account;
  • bcancel a subscription;
  • cstop using paid services;
  • dstop using Organisation Account features;
  • eremove staff access;
  • frequest data access or deletion, subject to our Privacy Policy and applicable law;
  • gdownload or export available information, where supported and authorised; or
  • hcontact Yuzee to discuss the change.

If you have an active paid service or subscription, cancellation and refund rights will depend on these Terms, the applicable product terms, the payment provider rules, app-store rules, any signed agreement and applicable law.

22.7Existing paid services

Where you have already purchased a paid service, Yuzee will take reasonable steps not to materially reduce the core paid service you purchased during the paid period without providing a remedy required by law.

Yuzee may still make changes during a paid period where reasonably necessary for:

  • asecurity;
  • bprivacy;
  • clegal compliance;
  • duser safety;
  • efraud prevention;
  • fpayment processing;
  • gapp store requirements;
  • htechnical stability;
  • ithird-party provider changes;
  • jfeature improvement;
  • kplatform integrity; or
  • lother reasonable operational needs.

If a material change substantially affects your paid service, Yuzee will handle any request for cancellation, credit, refund or remedy in accordance with applicable law and the relevant product terms.

22.8Organisation agreements

If an Organisation has a separate written agreement with Yuzee, changes to these Terms may apply subject to that agreement.

If there is a conflict between updated Terms and a signed written agreement between Yuzee and the Organisation, the signed written agreement will apply to the extent of the conflict unless the agreement states otherwise or the law requires otherwise.

Yuzee may notify Organisation administrators, billing contacts or owners of changes that affect Organisation Accounts.

Organisation administrators are responsible for making sure relevant staff users are aware of updated Terms where appropriate.

22.9Changes required by law or third parties

Yuzee may update these Terms to reflect requirements or changes from:

  • alaws;
  • bregulations;
  • cregulators;
  • dcourts;
  • epayment providers;
  • fapp stores;
  • gAI providers;
  • hcloud providers;
  • ianalytics providers;
  • jcommunication providers;
  • kdata providers;
  • lsecurity providers;
  • mInstitutions;
  • nEmployers;
  • oPartners; or
  • pother third parties.

Some changes may need to take effect immediately or on short notice.

22.10Archived versions

Yuzee may keep copies of previous versions of these Terms.

Archived versions may be used for:

  • alegal compliance;
  • baudit;
  • cdispute resolution;
  • dpayment disputes;
  • erefund requests;
  • fsubscription records;
  • gOrganisation Account records;
  • hprivacy or data handling records;
  • ienforcement; and
  • jinternal records.

Yuzee may, but is not required to, make archived versions publicly available.

22.11No waiver

If Yuzee does not immediately enforce a right under these Terms, this does not mean Yuzee has waived that right.

Yuzee may enforce its rights later unless the law prevents it from doing so.

A waiver is only effective if Yuzee gives it in writing.

22.12Severability

If any part of these Terms is found to be invalid, unlawful, void or unenforceable, that part will apply only to the extent permitted by law or will be severed from the Terms.

The remaining parts of the Terms will continue to apply where lawful.

22.13Entire agreement

These Terms, together with any applicable Privacy Policy, Collection Notice, consent notice, product terms, payment terms, subscription terms, app-store terms, organisation agreement or written agreement with Yuzee, form the agreement between you and Yuzee about your use of the Platform.

They replace any earlier informal statements or understandings about the same subject matter, except where a separate signed written agreement remains in effect.

22.14Contact about changes

If you have questions about changes to these Terms, contact Yuzee at:

Legal: [insert legal email]
Support: [insert support email]
Privacy: [insert privacy email]

24

AI Systems, Prompts, Automation, Usage Limits and Third-Party AI Providers

24.1Yuzee uses AI across the Platform

Yuzee may use artificial intelligence, machine learning, automation, prompts, large language models, third-party AI APIs, internal AI tools, data-processing tools, matching tools, ranking tools, validation tools, moderation tools and other automated systems across the Platform.

Yuzee may use AI and automation to support:

  • auser onboarding;
  • bprofile analysis;
  • ccourse matching;
  • djob matching;
  • eskills matching;
  • fpathway recommendations;
  • gsuitability scores;
  • hAI chat;
  • iAI counselling-style guidance;
  • jdocument review;
  • kresume, transcript and certificate analysis;
  • lRMO preparation;
  • mOffer Request preparation;
  • ninstitution matching;
  • oemployer matching;
  • ppartner matching;
  • qcourse data processing;
  • rjob and labour market data processing;
  • squality checks;
  • tanomaly detection;
  • uissue detection;
  • vsupport workflows;
  • wreporting and analytics;
  • xcontent moderation;
  • yfraud, spam and misuse detection;
  • zproduct improvement; and
  • aaother features Yuzee makes available from time to time.

Yuzee may use AI and automation as part of both free and paid services.

24.2Third-party AI providers

Yuzee may use third-party AI providers and AI APIs to operate or support parts of the Platform.

These may include providers such as Google Gemini, Anthropic Claude, OpenAI/ChatGPT, xAI/Grok or other AI model, cloud, infrastructure or automation providers that Yuzee chooses to use from time to time.

These providers are third-party services. They are not controlled by Yuzee.

Third-party AI providers may change their models, pricing, features, safety systems, rate limits, API availability, output style, accuracy, latency, data-handling practices, service terms, geographic availability or technical behaviour at any time.

Yuzee is not responsible for third-party AI provider outages, delays, model changes, output errors, hallucinations, refusals, safety restrictions, API failures, pricing changes, service interruptions, data-processing delays or other provider-side issues, except to the extent required by law.

24.3AI outputs may be incorrect

AI outputs may be wrong, incomplete, outdated, biased, inconsistent, unsafe, misleading, overconfident, irrelevant or unsuitable for your circumstances.

AI may generate information that appears accurate but is incorrect.

AI may misunderstand user input, documents, prompts, course data, job data, institution data, employer data, RMO information or other context.

AI may also fail to identify better options, hidden risks, changed data, outdated information, legal requirements, eligibility issues or third-party conditions.

You must not treat AI outputs as guaranteed facts, professional advice, final decisions or verified outcomes.

24.4Yuzee uses verification and improvement processes

Yuzee may use manual review, automation tools, data validation, confidence scoring, error detection, anomaly detection, moderation tools, quality assurance checks, user feedback, staff review, counsellor review, sampling, audits and other processes to improve the accuracy and quality of the Platform.

However, because Yuzee processes large volumes of data, user input, institution data, employer data, public data, third-party data, AI outputs, documents, messages and RMO activity, Yuzee cannot manually verify every item of information, every AI output, every course record, every job record, every match, every suitability score, every document extraction, every prompt response, every recommendation or every third-party response.

Yuzee’s use of verification, manual review, automation tools or quality checks does not guarantee that all errors, outdated information, unsuitable recommendations, data issues, misleading third-party information or AI issues will be detected or corrected.

24.5Automation tools for issue detection

Yuzee may use automation tools to detect, flag, prioritise, investigate or reduce issues.

These tools may help identify:

  • ainaccurate data;
  • boutdated data;
  • cduplicate records;
  • dmissing information;
  • eunusual activity;
  • faccount misuse;
  • gspam;
  • hfake profiles;
  • ifake documents;
  • jfake offers;
  • ksuspicious payment activity;
  • lcredit misuse;
  • mRMO misuse;
  • nunsafe communications;
  • odiscriminatory or harmful content;
  • pprivacy risks;
  • qsecurity risks;
  • rdata inconsistencies;
  • sAI output issues;
  • tlow-confidence recommendations; and
  • uother risks or quality issues.

Automated detection is not perfect. It may miss issues or incorrectly flag valid activity.

Yuzee may review, override, update, refine or ignore automated flags where appropriate.

24.6Manual review does not mean full verification

Some Yuzee services may include manual review, counsellor review, staff review, support review or quality review.

Manual review may improve the usefulness of the service, but it does not mean that Yuzee has independently verified every fact, data point, document, course, job, institution, employer, offer, recommendation, AI output or third-party statement.

Unless Yuzee expressly states otherwise in writing, manual review does not guarantee:

  • aaccuracy;
  • bcompleteness;
  • ccurrentness;
  • deligibility;
  • ecourse availability;
  • fjob availability;
  • ginstitution response;
  • hemployer response;
  • ioffer success;
  • jenrolment;
  • kemployment;
  • lfunding;
  • mvisa outcomes;
  • nlicence or registration outcomes;
  • ocareer outcomes; or
  • pany other specific result.

24.7Free AI usage limits

Yuzee may limit free users’ access to AI Features.

Free usage limits may apply to:

  • anumber of AI messages;
  • bnumber of AI chats;
  • cnumber of prompts;
  • dnumber of course matches;
  • enumber of job matches;
  • fnumber of pathway recommendations;
  • gnumber of RMO-related AI actions;
  • hnumber of document uploads;
  • inumber of document reviews;
  • jnumber of suitability explanations;
  • knumber of generated reports;
  • lnumber of support interactions;
  • mnumber of daily, weekly or monthly AI requests;
  • ntoken usage;
  • orate limits;
  • pprocessing time;
  • qqueue priority;
  • rfeature access; and
  • sany other usage limit Yuzee applies.

Yuzee may change free AI limits at any time, including to manage cost, performance, safety, abuse, product quality, provider limits or business operations.

Free AI access is not unlimited unless Yuzee expressly states otherwise.

24.8Paid AI usage limits

Paid users may receive higher, different or premium AI usage limits depending on the paid product, subscription, RMO Review Pass, plan, credit package, organisation plan or enterprise agreement.

Paid access may include features such as:

  • ahigher AI usage limits;
  • bhigher prompt limits;
  • chigher document review limits;
  • ddeeper suitability review;
  • eRMO-level personalisation;
  • fcounsellor review;
  • genhanced matching;
  • hexpanded reports;
  • ipriority processing;
  • jadditional support;
  • korganisation dashboards;
  • lCRM insights; and
  • mother paid features described at purchase.

Paid access does not mean unlimited access unless Yuzee expressly states that the relevant plan is unlimited.

Paid access may still be subject to:

  • afair use limits;
  • brate limits;
  • ctoken limits;
  • ddocument limits;
  • efile size limits;
  • fdaily, weekly or monthly caps;
  • gabuse controls;
  • hprovider limits;
  • itechnical limits;
  • jsafety limits;
  • kpayment status;
  • lsubscription status;
  • mcredit availability;
  • nsupport capacity;
  • oaccount standing; and
  • pthese Terms.

24.9Fair use for AI Features

Yuzee may apply fair use rules to AI Features to protect the Platform, control costs, prevent abuse, protect other users and maintain service quality.

Yuzee may slow, limit, queue, block, suspend or review AI usage that Yuzee reasonably considers:

  • aexcessive;
  • bautomated;
  • cabusive;
  • dharmful;
  • eunsafe;
  • funlawful;
  • goutside the intended purpose;
  • hlikely to degrade the Platform;
  • ilikely to increase unreasonable cost;
  • jlikely to breach provider limits;
  • klikely to breach these Terms;
  • lintended to scrape, extract or copy Yuzee data;
  • mintended to reverse engineer Yuzee prompts, systems or workflows;
  • nintended to generate fake, misleading or harmful content; or
  • ootherwise inconsistent with fair use.

24.10Prompt ownership and protection

Yuzee may create, own, develop, modify and use prompts, prompt templates, prompt chains, system instructions, AI workflows, retrieval workflows, evaluation methods, scoring logic, matching logic, ranking logic, data-processing workflows and related AI methods.

These prompts and AI workflows are Yuzee intellectual property or confidential business information.

You must not:

  • acopy Yuzee prompts;
  • bextract Yuzee prompts;
  • creverse engineer Yuzee prompts;
  • dbypass prompt protections;
  • euse prompt injection attacks;
  • fattempt to reveal system instructions;
  • gattempt to reveal hidden prompts;
  • hattempt to reveal model configurations;
  • iattempt to manipulate AI outputs;
  • juse Yuzee prompts to build a competing service;
  • kpublish Yuzee prompts without permission; or
  • lotherwise misuse Yuzee’s prompt systems or AI workflows.

24.11User prompts and inputs

You are responsible for prompts, messages, instructions, documents, data, files and other inputs you submit to AI Features.

You must not submit prompts or inputs that:

  • aare unlawful;
  • bare misleading;
  • ccontain information you are not authorised to provide;
  • dinfringe another person’s rights;
  • econtain unnecessary sensitive information;
  • fcontain malicious instructions;
  • gattempt to bypass safety systems;
  • hattempt to extract confidential information;
  • iattempt to reverse engineer Yuzee systems;
  • jattempt to generate fake documents, fake qualifications, fake offers or fake applications;
  • kharass, exploit, discriminate against or harm another person;
  • lbreach privacy, confidentiality, consumer, education, employment, spam, anti-discrimination or other laws; or
  • motherwise breach these Terms.

24.12Prompt and AI logs

Yuzee may store, review, analyse, moderate or process AI prompts, AI inputs, AI outputs, usage records, model responses, error logs, confidence signals and related metadata for purposes including:

  • aproviding the AI Features;
  • bimproving the Platform;
  • cimproving matching;
  • dimproving recommendations;
  • eimproving RMO support;
  • fimproving safety;
  • gdetecting misuse;
  • hpreventing fraud;
  • idebugging;
  • jquality assurance;
  • ksupport;
  • ldispute resolution;
  • mprivacy and security compliance;
  • naudit;
  • olegal compliance; and
  • penforcing these Terms.

Yuzee will handle personal information in AI prompts and logs in accordance with our Privacy Policy and applicable law.

24.13Sensitive information in AI prompts

You should not submit sensitive information into AI prompts, AI chats, free-text fields or uploaded documents unless it is relevant to the service you are using and you are comfortable providing it.

Sensitive information may include health information, disability information, NDIS information, financial hardship information, visa or migration information, identity documents, government identifiers, family circumstances, counselling information or other personal matters.

Yuzee may restrict, redact, summarise, generalise, filter or refuse to process sensitive information where we reasonably consider it appropriate for privacy, safety, compliance, platform quality or user protection.

24.14No responsibility for third-party AI provider behaviour

Yuzee may send prompts, inputs, context, documents, outputs, metadata or other information to third-party AI providers where reasonably necessary to provide AI Features, subject to our Privacy Policy, Collection Notices, consent notices and applicable law.

Third-party AI providers may process information according to their own systems, security controls, technical rules, model behaviour, provider policies, API settings and legal obligations.

To the maximum extent permitted by law, Yuzee is not responsible for third-party AI provider:

  • amodel errors;
  • bhallucinations;
  • cincorrect outputs;
  • dincomplete outputs;
  • ebiased outputs;
  • funsafe outputs;
  • goutput refusals;
  • hunexpected output changes;
  • idowntime;
  • jlatency;
  • krate limits;
  • lAPI failures;
  • mmodel updates;
  • nprovider policy changes;
  • opricing changes;
  • paccount restrictions;
  • qgeographic restrictions;
  • rdata-processing delays; or
  • sother provider-side issues.

Nothing in this clause limits any rights, remedies, guarantees or protections that cannot lawfully be excluded, restricted or modified.

24.15AI is not a substitute for verification

Yuzee may use AI and automation to process, compare, review and improve large amounts of information, but AI and automation are not substitutes for independent verification.

Users must verify important information before making decisions.

Organisations must verify important information before making offers, admissions decisions, hiring decisions, funding decisions, eligibility decisions or other high-impact decisions.

Important information may include:

  • acourse availability;
  • bfees;
  • centry requirements;
  • dfunding eligibility;
  • eaccreditation;
  • fjob availability;
  • gemployment conditions;
  • hwork rights;
  • iapplication deadlines;
  • joffer conditions;
  • kvisa requirements;
  • llicences;
  • mregistrations;
  • nthird-party policies;
  • olegal requirements; and
  • pany other information that may materially affect a decision.

24.16High-volume data processing

Yuzee may process large volumes of data from users, organisations, public sources, third-party sources, AI systems, documents, messages, RMO workflows, payments, analytics and other sources.

Because of the volume, variety and speed of data entering and leaving the Platform, Yuzee cannot guarantee that every issue will be identified, every record will be current, every data point will be manually checked, every third-party update will be captured immediately or every AI output will be corrected before use.

Yuzee may prioritise review and correction based on risk, user impact, safety, privacy, payment impact, active RMO status, legal requirements, data confidence, user reports, organisation reports, automation flags and operational capacity.

24.16A AI and external data sources

Yuzee’s AI systems, prompts, matching tools, automation tools and recommendation systems may use external data sources, including ABS data, Australian public data, government datasets, global datasets, commercial datasets, licensed datasets, research data, public websites and Yuzee’s own R&D.

AI and automation may interpret, summarise, classify, compare, transform or infer insights from these sources.

Because external data may be incomplete, delayed, revised, inconsistent, unavailable or unsuitable for a specific purpose, Yuzee does not guarantee that AI outputs or automated recommendations based on external data will be complete, current, accurate or suitable.

Users and Organisations must verify important data before making decisions, offers, enrolments, hiring decisions, funding decisions, visa-related decisions, legal decisions, financial decisions or other high-impact decisions.

Nothing in this clause excludes, restricts or modifies any right, remedy, guarantee or protection that cannot lawfully be excluded, restricted or modified.

24.17User and organisation reporting obligations

Users and Organisations should promptly notify Yuzee if they identify:

  • aincorrect AI outputs;
  • boutdated course information;
  • coutdated job information;
  • dmisleading institution information;
  • emisleading employer information;
  • fincorrect suitability scores;
  • gunsafe recommendations;
  • hfake offers;
  • ifake documents;
  • jprivacy risks;
  • ksecurity issues;
  • ldiscriminatory outputs;
  • mRMO errors;
  • nbilling or credit errors;
  • othird-party data errors; or
  • pother issues that may affect Platform quality or user safety.

Yuzee may review reports and take action where we reasonably consider it appropriate.

24.18AI restrictions and suspension

Yuzee may restrict, suspend, throttle, limit, disable or refuse AI access where we reasonably consider it necessary.

This may occur because of:

  • aexcessive usage;
  • bunpaid fees;
  • cexpired entitlements;
  • dexhausted credits;
  • esuspected misuse;
  • ffake prompts or documents;
  • gprompt injection attempts;
  • hattempts to extract hidden prompts or system instructions;
  • iattempts to reverse engineer Yuzee systems;
  • junlawful prompts;
  • kharmful prompts;
  • ldiscriminatory prompts;
  • mprivacy risks;
  • nsafety risks;
  • othird-party provider limits;
  • ptechnical issues;
  • qmodel outages;
  • rlegal requirements;
  • splatform quality; or
  • toperational needs.

24.19Paid AI services do not guarantee outcomes

Paid AI services, paid plans, paid reports, paid RMO Review Passes, paid support, paid subscriptions, paid credits or paid organisation tools may provide additional access, deeper analysis, higher limits, human support or premium features.

They do not guarantee:

  • acorrect AI outputs;
  • bperfect matches;
  • ccomplete data;
  • dinstitution responses;
  • eemployer responses;
  • foffers;
  • genrolment;
  • hemployment;
  • ifunding;
  • jvisas;
  • kscholarships;
  • llicences;
  • mregistrations;
  • nbusiness results;
  • ocommercial returns;
  • prevenue;
  • quser conversion; or
  • rany other specific outcome.

Paid services provide the features described at purchase, subject to these Terms and non-excludable legal rights.

24.20AI provider changes may affect Yuzee

If a third-party AI provider changes, limits, suspends, removes, prices, restricts or discontinues a model, API, feature, account, service or data-processing capability, Yuzee may need to change, limit, replace, suspend or discontinue related AI Features.

Yuzee may do this without liability except to the extent required by law.

Yuzee may choose alternative AI providers, internal systems, manual processes, automation tools or fallback systems where reasonably appropriate, but Yuzee does not guarantee that replacements will produce identical outputs, quality, speed, pricing or availability.

24.21No liability for AI and automation issues beyond lawful responsibility

To the maximum extent permitted by law, Yuzee is not liable for loss arising from:

  • aAI output errors;
  • bAI hallucinations;
  • cincomplete AI outputs;
  • doutdated AI outputs;
  • ebiased AI outputs;
  • fuser misuse of AI outputs;
  • greliance on unverified AI outputs;
  • hthird-party AI provider issues;
  • iAPI outages;
  • jprompt interpretation errors;
  • kdocument extraction errors;
  • lmatching errors;
  • mrecommendation errors;
  • nautomation flags that miss issues;
  • oautomation flags that incorrectly flag valid activity;
  • phigh-volume data processing delays;
  • qthird-party data errors;
  • rchanges to AI models or providers;
  • susage limits;
  • tthrottling;
  • ususpension of AI access; or
  • vother AI or automation-related issues.

Nothing in this clause excludes, restricts or modifies any right, remedy, guarantee or protection that cannot lawfully be excluded, restricted or modified.

24.22Responsible AI improvement

Yuzee may continue to improve its AI systems, prompts, automation tools, quality checks, matching systems, recommendation systems, moderation systems and data validation processes over time.

Yuzee may use feedback, user reports, staff review, counsellor review, analytics, support records, issue detection, testing, audits, experiments and de-identified or aggregated insights to improve AI quality and platform safety.

Yuzee’s ongoing improvement efforts do not mean that Yuzee guarantees that all AI outputs, data, recommendations, matches, prompts, automations or workflows will be free from error.

25

Personalised Profiles, AI Guidance and User Control

25.1Yuzee uses information to personalise your experience

Yuzee may collect, generate, combine, analyse and use information to create and maintain an internal Yuzee profile for each user.

This helps Yuzee make the Platform more useful, personalised and relevant.

A Yuzee profile may include information such as:

  • apersonal details;
  • bcontact details;
  • clocation;
  • dage or age range;
  • eeducation history;
  • fqualifications;
  • gskills;
  • hwork experience;
  • icareer interests;
  • jstudy interests;
  • kjob interests;
  • lpreferred industries;
  • mgoals;
  • nmission;
  • opreferences;
  • pconstraints;
  • qavailability;
  • rbudget indicators;
  • slocation preferences;
  • trelocation preferences;
  • ucourse preferences;
  • vjob preferences;
  • wsupport needs;
  • xdocuments uploaded by the user;
  • ymessages and prompts submitted by the user;
  • zAI chat interactions;
  • aaRMO activity;
  • aboffer request activity;
  • acmatching activity;
  • adservice usage;
  • aefeedback;
  • afsuitability indicators;
  • agpossible service needs;
  • ahissue indicators; and
  • aiother information relevant to providing Yuzee’s services.

Yuzee uses this information to provide, personalise, operate, protect and improve the Platform.

25.2Why Yuzee uses personalised profiles

Yuzee may use personalised profiles to support:

  • aonboarding;
  • baccount management;
  • cunderstanding user goals;
  • dunderstanding user mission;
  • ecourse matching;
  • fjob matching;
  • gpathway matching;
  • hskills matching;
  • isuitability scoring;
  • jcareer guidance;
  • kstudy guidance;
  • lcounselling-style support;
  • mRMO preparation;
  • noffer request preparation;
  • odocument review;
  • psupport prioritisation;
  • qservice recommendations;
  • rissue detection;
  • seligibility indicators;
  • tuser experience personalisation;
  • uproduct improvement;
  • vsafety and misuse prevention;
  • wfraud prevention;
  • xanalytics;
  • yresearch and development; and
  • zother purposes described in these Terms, the Privacy Policy, Collection Notices or consent notices.

Yuzee uses personalised profiles to help users make better-informed decisions. Yuzee does not use personalised profiles to take away user choice.

25.3AI, forecasting and guidance

Yuzee may use AI, automation, data analysis, matching systems, internal models, third-party data, public data, research data and user information to suggest possible pathways, service needs, opportunities or issues.

This may help Yuzee provide guidance about:

  • apossible course suitability;
  • bpossible job suitability;
  • cpossible pathway options;
  • dpossible skills gaps;
  • epossible service needs;
  • fpossible support needs;
  • gpossible RMO readiness;
  • hpossible application issues;
  • ipossible document issues;
  • jpossible location or relocation considerations;
  • kpossible cost-of-living considerations;
  • lpossible course-to-job pathways;
  • mpossible industry trends;
  • npossible employment pathways;
  • opossible offer readiness; and
  • pother information relevant to Yuzee’s services.

These suggestions are decision-support only. They are not guarantees, promises, final decisions or professional advice.

25.4Yuzee may identify possible issues

Yuzee may use data, AI, automation and human review to identify possible issues that could affect a user’s experience or pathway.

This may include identifying:

  • aincomplete profile information;
  • binconsistent information;
  • coutdated information;
  • dmissing documents;
  • epossible course mismatch;
  • fpossible job mismatch;
  • gpossible pathway mismatch;
  • hpossible eligibility concerns;
  • ipossible application issues;
  • jpossible RMO readiness issues;
  • kpossible offer issues;
  • lpossible privacy concerns;
  • mpossible security concerns;
  • npossible account misuse;
  • opossible payment misuse;
  • ppossible fake documents;
  • qpossible fake offers;
  • rpossible harmful communications;
  • spossible unfair or discriminatory conduct;
  • tpossible data quality issues; and
  • uother issues relevant to the Platform.

Yuzee uses these tools to improve quality, safety and usefulness. They do not guarantee that every issue will be detected, prevented or corrected.

25.5Users remain in control

Users remain in control of their own final decisions.

Yuzee provides information, guidance, recommendations, matches, AI outputs, suitability indicators, counselling-style support, RMO support and decision-support tools.

Users are responsible for deciding whether to:

  • afollow a recommendation;
  • bapply for a course;
  • caccept or reject an offer;
  • dcontact an Institution;
  • econtact an Employer;
  • fcontact a Partner;
  • gupload documents;
  • hshare information;
  • iuse RMO;
  • juse a paid service;
  • krely on a pathway suggestion;
  • lrelocate;
  • mchange career;
  • nenrol;
  • oapply for a job;
  • pseek funding;
  • qseek professional advice; or
  • rtake any other action.

Yuzee does not make final study, career, employment, migration, financial, legal, health, enrolment or life decisions for users.

25.6Course and pathway information has limits

Yuzee may collect, analyse and display course information, job information, institution information, employer information, pathway information and other third-party data.

Yuzee works to make this information useful, but Yuzee may not know every detail of every course or opportunity.

This may include details such as:

  • aevery topic taught;
  • bevery unit delivered;
  • cevery assessment item;
  • devery practical activity;
  • eevery teacher or trainer;
  • fevery timetable;
  • gevery campus arrangement;
  • hevery placement arrangement;
  • ievery entry requirement variation;
  • jevery fee variation;
  • kevery funding rule;
  • levery prerequisite;
  • mevery credit transfer outcome;
  • nevery recognition of prior learning outcome;
  • oevery learning outcome;
  • pevery graduate outcome;
  • qevery employer recognition factor; or
  • revery change made by the course provider.

Yuzee may estimate, infer, categorise, summarise or recommend course suitability based on available information. Users should verify important course details directly with the relevant provider before making a final decision.

25.7Not every scenario can be known or predicted

Yuzee aims to provide useful, personalised and improving guidance, but not every user scenario, pathway, concept, exception, course detail, employment condition, eligibility rule, personal circumstance or future outcome can be known, predicted, modelled, covered or determined.

Yuzee’s outputs may not account for every factor relevant to a user, including:

  • apersonal circumstances not disclosed by the user;
  • bhealth circumstances;
  • cdisability circumstances;
  • dfamily circumstances;
  • efinancial circumstances;
  • ftransport limitations;
  • gvisa or migration issues;
  • hwork rights;
  • ilocal labour market changes;
  • jcourse changes;
  • kemployer changes;
  • lfunding changes;
  • mregulatory changes;
  • npersonal preferences;
  • opersonal motivation;
  • plearning style;
  • qsupport needs;
  • rfuture economic conditions;
  • spersonal performance;
  • tthird-party decisions; or
  • uother unknown or changing factors.

Yuzee provides decision-support based on available information. It does not provide complete certainty.

25.8Yuzee keeps improving

Yuzee expects the Platform, data, AI systems, prompts, models, recommendations, matching logic, issue detection and personalised guidance tools to improve over time.

Yuzee may use research and development, user feedback, organisation feedback, analytics, support records, AI evaluation, staff review, counsellor review, data validation, automation tools, experiments, audits and de-identified or aggregated insights to improve the Platform.

As the Platform grows, Yuzee may improve its ability to understand users, identify pathways, detect issues, recommend services and support better outcomes.

However, ongoing improvement does not mean that Yuzee guarantees that the Platform will work perfectly for every user, Organisation, pathway, course, job, service, scenario or decision.

25.9Data protection

Yuzee will take reasonable steps to protect personal information and user data in accordance with its Privacy Policy and applicable law.

Yuzee may use administrative, technical and organisational safeguards such as:

  • aaccess controls;
  • bauthentication controls;
  • crole-based permissions;
  • dencryption where appropriate;
  • emonitoring;
  • flogging;
  • gbackup processes;
  • hstaff controls;
  • iprovider controls;
  • jsecurity review;
  • kprivacy review;
  • ldata minimisation where appropriate;
  • minternal policies;
  • nincident response processes; and
  • oother safeguards Yuzee considers appropriate.

No online platform can guarantee absolute security. Users and Organisations must also take reasonable steps to protect their accounts, devices, passwords, documents and communications.

25.10User information should be accurate

Yuzee’s guidance, matches, AI outputs and recommendations may depend on the information provided by the user.

If a user provides incomplete, inaccurate, outdated, misleading or false information, Yuzee outputs may also be incomplete, inaccurate, outdated, misleading or unsuitable.

Users are responsible for keeping their information accurate and current.

Users should update their profile where their circumstances, goals, education, work experience, location, preferences, documents or needs change.

25.11User rights and requests

Users may have rights under applicable privacy law to request access to, or correction of, personal information Yuzee holds about them.

Yuzee may also provide account tools that allow users to review, update, delete, export or manage certain information, subject to technical availability, legal requirements, security requirements, account status, retention obligations and the Privacy Policy.

Some information may need to be retained for legal, tax, accounting, audit, payment, fraud prevention, security, dispute, RMO, offer, support, compliance or backup purposes.

25.12Human support and counselling-style guidance

Yuzee may provide AI guidance, counselling-style support, human review, staff support, counsellor review or other support features.

These features are intended to help users understand options, prepare information, evaluate pathways and make better-informed decisions.

Unless Yuzee expressly states otherwise in writing, counselling-style support does not mean Yuzee is acting as a registered education provider, employer, migration agent, financial adviser, legal adviser, medical provider, psychologist or government body.

Users should seek independent professional advice where a decision has legal, financial, migration, medical, psychological, safety or other high-impact consequences.

25.13No automated final decision by Yuzee unless stated

Unless Yuzee expressly states otherwise, Yuzee’s AI, automation, personalised profiles, matching tools, guidance tools and issue detection tools are used for decision-support.

Yuzee does not automatically make final binding decisions about:

  • aenrolment;
  • badmission;
  • cemployment;
  • dhiring;
  • evisa eligibility;
  • ffunding eligibility;
  • gscholarship eligibility;
  • hlicensing;
  • iregistration;
  • jlegal rights;
  • kmedical treatment;
  • lfinancial products;
  • mgovernment benefits;
  • nfinal course acceptance;
  • ofinal job acceptance; or
  • pother high-impact third-party decisions.

Final decisions may be made by the user, an Institution, an Employer, a Partner, a regulator, a government body, a professional adviser or another relevant third party.

25.14Users should review important information

Users should carefully review important outputs before relying on them.

Important outputs may include:

  • acourse recommendations;
  • bjob recommendations;
  • cpathway recommendations;
  • dsuitability scores;
  • eAI explanations;
  • fRMO summaries;
  • goffer request information;
  • hdocument summaries;
  • iissue indicators;
  • jforecasts;
  • kservice recommendations;
  • lcost-of-living estimates;
  • mrelocation information;
  • neligibility indicators; and
  • oany other information that may affect an important decision.

Users should contact the relevant Institution, Employer, Partner, regulator, government body or qualified adviser before making a final decision.

25.15Limitations of personalised guidance

Yuzee may use personalised guidance to make the Platform more useful, but personalised guidance has limitations.

Personalised guidance may be affected by:

  • aincomplete data;
  • binaccurate data;
  • coutdated data;
  • dlimited user input;
  • echanging user goals;
  • fchanging course information;
  • gchanging job information;
  • hchanging labour market conditions;
  • ichanging personal circumstances;
  • jthird-party data limitations;
  • kAI limitations;
  • lmodelling limitations;
  • massumptions;
  • nstatistical limitations;
  • osystem errors;
  • punknown factors; and
  • qfuture events.

Yuzee does not guarantee that personalised guidance will fully understand a user, fully predict a user’s needs, identify every issue, identify every opportunity or recommend the best possible option in every case.

25.16Corrections, feedback and improvements

Users and Organisations should notify Yuzee if they believe a profile, recommendation, forecast, course match, job match, pathway suggestion, AI output or data point is inaccurate, outdated, incomplete, misleading or unsafe.

Yuzee may review the report and take action where Yuzee reasonably considers it appropriate.

Possible actions may include:

  • acorrecting information;
  • bupdating a profile;
  • cupdating a recommendation;
  • dupdating a match;
  • ere-running an assessment;
  • fremoving or hiding information;
  • gasking for more information;
  • hcontacting a third party;
  • iimproving a model;
  • jimproving a prompt;
  • kimproving a data source;
  • limproving an automation tool;
  • mescalating to staff review; or
  • ntaking no action where Yuzee reasonably considers no change is required.

25.17Responsibility and legal rights

To the maximum extent permitted by law, Yuzee is not liable for loss arising from:

  • auser reliance on unverified outputs;
  • bincomplete user information;
  • cinaccurate user information;
  • doutdated user information;
  • eincorrect profile assumptions;
  • fincorrect forecasts;
  • gincorrect issue indicators;
  • hmissed issues;
  • iunsuitable recommendations;
  • jcourse information limitations;
  • kjob information limitations;
  • lthird-party decisions;
  • mAI errors;
  • nautomation errors;
  • omodel limitations;
  • pscenarios that could not reasonably be known or predicted;
  • quser decisions made without independent verification;
  • rorganisation decisions made without independent verification; or
  • sother limitations of decision-support tools.

Nothing in this section excludes, restricts or modifies any right, remedy, guarantee or protection that cannot lawfully be excluded, restricted or modified.